Customer success platforms · October 2026 Edition
Totango vs Skalin
Zero of fourteen models named Totango first on the direct prompt; three named Skalin. Totango was named by fourteen of the fourteen models and Skalin by nine and Totango carries 55 labels and Skalin 12, so the shares are not directly comparable.
Named in three categories this edition.
Named in three categories this edition.
First-choice share7%5%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate22%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#5#6A position in a field of 10; printed, not drawn.
Labels5512A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Totango reading right to left. Rank and label count are printed, not drawn.ChurnZero was named alongside these two in fourteen of the fourteen direct answers. ChurnZero vs Totango · ChurnZero vs Skalin · Vitally vs Totango
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer success platforms page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
TotangoFirst choices, of fourteen modelsSkalin
Direct031 against Totango
Paraphrase10
Comparative021 against Totango
Budget-constrained301 against Totango
Scale-constrained00
Negative019 against Totango
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Totango and Skalin stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | ||||||
| Grok 4.20 | | | | | ||
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | ||||
| Muse Glimmer 30B | | | | |
Totango Skalin first choice named as an alternative argued againstblank: not namedEach cell is one answer, Totango on the left and Skalin on the right.The direct prompt
The plain question, one answer per model, grouped by where Totango and Skalin stood in it.
Skalin first, Totango an alternative
3 of 14 modelsTotango was named in the answer but not as the choice, or not at all.Mistral SmallSkalin alternatives: ChurnZero, Custify, Gainsight Customer Success, Planhat, Vitally
DeepSeek V4 FlashSkalin alternatives: ChurnZero, ClientSuccess, Custify, Totango, Vitally
MiniMax M2.5ChurnZero, Skalin alternatives: Totango, Vitally
Neither was the first choice, one was named
6 of 14 modelsThe answer put something else first and named one of the two as an alternative.Gemini 3.5 FlashChurnZero alternatives: Planhat, Totango, Vitally
Llama 4 MaverickChurnZero alternatives: Skalin, Userpilot, Vitally
Qwen 3.7 FlashChurnZero, Vitally alternatives: Custify, HubSpot Service Hub, Skalin, Totango
Kimi K2ChurnZero alternatives: Totango, Vitally
GLM 4.7 FlashXChurnZero, Vitally alternatives: Totango
Muse Glimmer 30BChurnZero alternatives: ClientSuccess, Custify, Planhat, Skalin, Totango, Vitally
Neither was named
5 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5Vitally alternatives: ChurnZero, ClientSuccess
GPT-5.4 miniChurnZero, Planhat alternatives: Gainsight Customer Success
Perplexity SonarChurnZero alternatives: Vitally
Grok 4.20ChurnZero alternatives: Custify, Vitally
GPT-6 LunaChurnZero alternatives: Planhat, Vitally
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Skalin is not named for this buyer.
Totango4%#6 of 9Skalin—not namedMid-marketThe figures above
Enterprise
What the models said about Totango
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“But I would specifically steer clear of: Totango right now (post-merger uncertainty is a real business risk)” DeepSeek V4 Flash · negative prompt · hard negative
“Support quality has declined post-merger, with slow response times and bugs that take weeks to resolve” Claude Haiku 4.5 · negative prompt · hard negative
“Weak Reporting... UX Breaks at Scale... Brand Consolidation Uncertainty” Kimi K2 · negative prompt · hard negative
“For the tightest budget, Totango's free tier or HubSpot Service Hub's free plan would be the best starting points.” MiniMax M2.5 · budget prompt · first choice
“For most mid-sized B2B companies, Totango offers the best balance of functionality, ease of implementation, and cost.” Claude Haiku 4.5 · paraphrase prompt · first choice
“Top Recommendation: Totango (now Totango + Catalyst)” DeepSeek V4 Flash · budget prompt · first choice
What the models said about Skalin
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“Prioritize high-rated, user-loved options like Vitally, Custify, or Skalin (top G2/Capterra scores, 4.8–4.9/5)” Grok 4.20 · negative prompt · first choice
“Skalin is currently the standout choice — it's purpose-built for your segment, ranks #1 in third-party reviews” DeepSeek V4 Flash · direct prompt · first choice
“Skalin is widely regarded as the best customer success platform for mid-market B2B SaaS companies in 2024” Mistral Small · direct prompt · first choice
Also compared
ChurnZero vs TotangoChurnZero vs SkalinVitally vs TotangoVitally vs SkalinHubSpot Service Hub vs TotangoHubSpot Service Hub vs SkalinCustify vs TotangoCustify vs SkalinTotango vs PlanhatTotango vs Gainsight Customer SuccessSkalin vs PlanhatSkalin vs Gainsight Customer SuccessAll twenty-eight head-to-head pages and the full customer success standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.