Totango vs Skalin
Zero of twelve models named Totango first on the direct prompt; zero named Skalin. Totango was named by twelve of the twelve models and Skalin by seven and Totango carries 45 labels and Skalin 14, so the shares are not directly comparable.
Named in two categories this edition.
Skalin
accepted challengerNamed in two categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer success platforms page.
By framing
TotangoFirst choices, of twelve modelsSkalinAcross every category in the September 2026 Edition, Totango and Skalin were named in the same answer eighteen times, of the 145 answers naming Totango and the 25 naming Skalin. In those answers Skalin took the first choice four times and Totango one.
Every model, every framing
| Model | DirectSK | ParaphraseSK | ComparativeSK | Budget-constrainedSK | Scale-constrainedSK | NegativeSK |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | SK | SK | | |
| Perplexity Sonar | | |||||
| Grok 4.1 Fast | SK | | | | SK | |
| Mistral Small | | SK | | | ||
| DeepSeek V4 Flash | | | SK | SK | ||
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | SK | | | | | |
| Kimi K2 | SK | SK | SK | |||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | |
TotangoSK Skalin first choice named as an alternative argued againstblank: not namedEach cell is one answer, Totango on the left and Skalin on the right.The direct prompt
Neither was the first choice, one was named
4 of 12 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
8 of 12 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Totango4%#5 of 10Totango2%#3 of 7What the models said about Totango
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Totango ⚠️ MIXED SIGNALS (Post-Merger Issues) ... 2024 merger with Catalyst created instability and uncertainty” Mistral Small · negative prompt · hard negative
“Avoid if: You rely on good support responsiveness or need strong integrations with your existing stack.” DeepSeek V4 Flash · negative prompt · hard negative
“One of the most persistent complaints about Totango is its rigid contract structures.” Gemini 3.5 Flash · negative prompt · soft negative
“Totango: Best for SaaS companies managing a large, growing customer base that needs standardized playbooks” Llama 4 Maverick · scale prompt · first choice
“If you need truly free functionality, Totango is the standout.” MiniMax M2.5 · budget prompt · first choice
“Alternative Options: Totango - Best for: Companies wanting enterprise features without enterprise complexity” GLM 4.7 FlashX · paraphrase prompt · alternative
What the models said about Skalin
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Skalin claims #1 on Capterra/G2 (4.92/5), but lower visibility/scale vs. leaders.” Grok 4.1 Fast · direct prompt · soft negative
“Custify and Skalin offer the best balance of dedicated customer success features and affordability” Mistral Small · budget prompt · first choice
“Vitally, ChurnZero, Catalyst, Custify, Skalin | Highly Recommended.” Gemini 3.5 Flash · scale prompt · first choice
“| Skalin | 4.90/5 | Top-rated for 5 years straight |” DeepSeek V4 Flash · negative prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.