Small businessgoneNot named this edition; 0% in September 2026.
0%from 0% in September 2026
Inside the floor by 11 pointsNot ranked
3 categories · RankedSkalin
16Judge labels
3First choices
0Negative labels
10 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
5% in Customer success for mid-market buyers
Rank 6 of 49 in the mid-market standingaccepted challenger
3 of 14 models made it the first choice on the direct prompt; 0% of its 12 labels there were negative.
What the models named instead of Skalin →By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market6 of 49
5%12 labels
accepted challenger
Enterprise12 of 35
0%2 labels
under the label threshold
In customer success · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Skalin for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer success platforms | Customer | 5% | 6 of 49 | 0% | 12 | accepted challenger | ▲+2Since September 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer intelligence and data science | GTM data and infrastructure | 0% | 74 of 142 | 0% | 1 | under 10 labels · led by Amplitude at 18% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Digital adoption and onboarding | Customer | 0% | 29 of 45 | 0% | 1 | under 10 labels · led by Userpilot at 30% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, Skalin held within the floor in all three categories: no change cleared 11 points.
Best category · Customer success · by segment
Mid-market▲+2Since September 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
6%from 4% in September 2026
Inside the floor by 9 pointsRank 6 of 46, unchanged
Enterprise▼−5Since September 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 5% in September 2026
Inside the floor by 6 pointsRank 3 → 12 of 33
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer success | 4% | 6% | ▲+2Since September 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 6 of 49, unchanged |
| Customer intel | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 120 → 74 of 142 |
| Digital adoption | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 29 of 45, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Skalin across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Skalin across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 1 | 0 | 1 | 0 | 2 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 1 | 0 | 0 | 0 | 1 |
| Llama 4 Maverick | 1 | 2 | 0 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 1 | 1 | 0 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct10 labels3
Paraphrase1 labelNone
Comparative2 labels2not counted in share
Budget-constrained0 labelsNone
Scale-constrained0 labelsNone
Negative3 labels1not counted in share
First choiceAlternativeMentionNegative16 labels in all, every segment counted; 3 of the 6 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Prioritize high-rated, user-loved options like Vitally, Custify, or Skalin (top G2/Capterra scores, 4.8–4.9/5)” Grok 4.20 · Customer success · negative prompt · first choice
“Skalin is currently the standout choice — it's purpose-built for your segment, ranks #1 in third-party reviews” DeepSeek V4 Flash · Customer success · direct prompt · first choice
“Skalin is widely regarded as the best customer success platform for mid-market B2B SaaS companies in 2024” Mistral Small · Customer success · direct prompt · first choice
“Skalin is ranked #1 for the fifth year running in the Capterra+G2 weighted ranking for 2026 with 4.90/5” Muse Glimmer 30B · Customer success · comparative prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Skalin, over the 16 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Skalin was named but was not.ShowHide
Named alongside
The products named in the same answers as Skalin, over the 16 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Skalin was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Skalin. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 16 of the 16 answers that named Skalin and are not a share of its labels.
Domains cited
skalin.ioYour site15
zapier.com13
userpilot.com11
guideflow.com8
clientsuccess.com7
g2.com7
gtm-ai-index.com5
learn.g2.com5
usepylon.com5
viewpointanalysis.com5
Sixty-six of the eighty-one domain citations in answers naming Skalin came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
skalin.io is not in Google's top ten for any of the category's searches. In the answers, Skalin takes 5% of first choices and ChurnZero takes 42%.ShowHide
Search and answers
skalin.io is not in Google's top ten for any of the category's searches. In the answers, Skalin takes 5% of first choices and ChurnZero takes 42%.
ShowHideIn search
Google, US estimatesPosition for “customer success platform”
–
not in the top ten
Position for “best customer success platform”
–
not in the top ten
- Searches for its name, Google
- 20 a month (“skalin”)
- AI search demand for its name, est.
- 3 a month
- Organic visits to its site
- about 15 a month
- Searches its site ranks for
- 26 · 0 in the top three
- Sites linking to it
- 133
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
Ads on Google
None found in Google's ad transparency records for the US
In answers
This editionShare of first choices
5%
rank 6 of 49 in customer success
Segment leader
42%
ChurnZero
- First choices
- 3 across its categories
- Named in
- 16 answers
- Its own site cited
- in 16 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on skalin.io
266
subdomains included
Content
186
counted in the table below
Documentation
0
Product · Integration
0 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 151 | undated | Customer success, CRM | ||
| Comparison | 23 | undated | Customer success, CRM | ||
| Report or ebook | 8 | undated | |||
| Case study | 1 | undated | |||
| Glossary or explainer | 1 | undated | |||
| Podcast or video | 1 | undated | |||
| News or press | 1 | undated |
How it is countedHide how it is counted
Every page skalin.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Read September 29, 2026.
Follow Skalin
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Skalin is its own company.ShowHide
The company
Skalin is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- AI-powered Customer Success Platform (CSP) built for B2B SaaS mid-market teams
- For
- B2B SaaS mid-market teams; Customer Success teams of 1 to 15 people
- Price stated
- The Scale plan starts at €569/month (billed annually). skalin.io/pricing
- Starting price
- 569 skalin.io/pricing
- Free plan or trial
- No, Skalin doesn't offer a free trial or a free plan. skalin.io/pricing
- Integrations claimed
- 5000 skalin.io/integrations
- Certifications
- GDPRISO 27001
- Hosting
- EuropeEuropean Union
- Not stated on the pages read
- Customers
What Skalin's own pages state, read September 28, 2026: skalin.io, skalin.io/pricing, skalin.io/integrations. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Skalin's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Skalin, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Skalin by email, built from the raw record of the edition. It shows:
- where Skalin is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Skalin, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.