Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 59 → 62 of 62
1 category · RankedGainsight Customer Success
183Judge labels
36First choices
89Negative labels
14 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
69% in Customer success for enterprise buyers
Rank 10 of 49 in the mid-market standingcriticized challenger
0 of 14 models made it the first choice on the direct prompt; 54% of its 59 labels there were negative.
What the models named instead of Gainsight Customer Success →By buyer segmentAn enterprise product: leader at enterprise, not named at small business.
Small business64 of 64
0%49 labels
criticized challenger
Mid-market10 of 49
2%59 labels
criticized challenger
Enterprise1 of 35
69%75 labels
endorsed leader
In customer success · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Gainsight Customer Success for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer success platforms | Customer | 2% | 10 of 49 | 54% | 59 | criticized challenger | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Gainsight Customer Success held within the floor in its one category: no change cleared 11 points.
Best category · Customer success · by segment
Mid-market▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 69 → 9 of 46
Enterprise▼−14Since September 2026: 83% → 70%, −14 points. Past the 11-point floor: movement. Read over the models both editions asked.
70%from 83% in September 2026
Cleared the floor by 3 pointsRank 1 of 33, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer success | 0% | 2% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 69 → 10 of 49 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Gainsight Customer Success across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Gainsight Customer Success across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 1 | 2 |
| GPT-5.4 mini | 0 | 4 | 0 | 1 | 5 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 5 | 6 |
| Perplexity Sonar | 0 | 1 | 1 | 1 | 3 |
| Grok 4.20 | 1 | 1 | 0 | 3 | 5 |
| Mistral Small | 2 | 1 | 0 | 1 | 4 |
| DeepSeek V4 Flash | 1 | 0 | 0 | 5 | 6 |
| Llama 4 Maverick | 0 | 1 | 2 | 1 | 4 |
| Qwen 3.7 Flash | 0 | 1 | 1 | 3 | 5 |
| Kimi K2 | 0 | 1 | 1 | 4 | 6 |
| GLM 4.7 FlashX | 1 | 0 | 0 | 1 | 2 |
| MiniMax M2.5 | 1 | 1 | 0 | 3 | 5 |
| GPT-6 Luna | 1 | 0 | 0 | 1 | 2 |
| Muse Glimmer 30B | 0 | 1 | 1 | 2 | 4 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct30 labels14
Paraphrase35 labels14
Comparative32 labels18not counted in share
Budget-constrained25 labels1
Scale-constrained21 labels7
Negative40 labels2not counted in share
First choiceAlternativeMentionNegative183 labels in all, every segment counted; 36 of the 56 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Gainsight — *The Enterprise Leader* ... The most mature, feature-rich platform on the market” DeepSeek V4 Flash · Customer success · comparative prompt · first choice
“Gainsight: Leader in Gartner MQ and Forrester Wave; dominant in G2 reviews.” Grok 4.20 · Customer success · comparative prompt · first choice
“Most feature-rich platform on the market ... Gartner Magic Quadrant leader” MiniMax M2.5 · Customer success · comparative prompt · first choice
“Enterprise complexity and a broad post-sale suite: start with Gainsight.” GPT-6 Luna · Customer success · comparative prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Gainsight is the most complex, most expensive platform, and one most likely to fail adoption tests at companies that aren't ready for it” Claude Haiku 4.5 · Customer success · negative prompt · hard negative
“Avoid Gainsight if you have a team of fewer than 10 to 15 CSMs or lack a dedicated CS Operations resource.” Gemini 3.5 Flash · Customer success · negative prompt · hard negative
“Platforms with Documented Concerns ### Gainsight ⚠️ ... Security Incident (Nov 2025)... High Cost” Kimi K2 · Customer success · negative prompt · hard negative
“What to Skip for Mid-Market - Gainsight and Planhat — powerful, but built for enterprise” DeepSeek V4 Flash · Customer success · direct prompt · hard negative
Named alongside
The products named in the same answers as Gainsight Customer Success, over the 183 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gainsight Customer Success was named but was not.ShowHide
Named alongside
The products named in the same answers as Gainsight Customer Success, over the 183 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gainsight Customer Success was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Gainsight Customer Success. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 179 of the 183 answers that named Gainsight Customer Success and are not a share of its labels.
Domains cited
userpilot.com84
zapier.com69
appcues.com68
g2.com63
resources.rework.com60
clientsuccess.com56
guideflow.com54
learn.g2.com53
velaris.io49
usepylon.com48
604 of the 604 domain citations in answers naming Gainsight Customer Success came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
gainsight.com ranks 4 on Google for the category's searches. In the answers, Gainsight Customer Success takes 2% of first choices and ChurnZero takes 42%.ShowHide
Search and answers
gainsight.com ranks 4 on Google for the category's searches. In the answers, Gainsight Customer Success takes 2% of first choices and ChurnZero takes 42%.
ShowHideIn search
Google, US estimatesPosition for “customer success platform”
4
Position for “best customer success platform”
–
not in the top ten
- Searches for its name, Google
- 210 a month (“gainsight customer success”)
- AI search demand for its name, est.
- 14 a month
- Organic visits to its site
- about 59,569 a month
- Searches its site ranks for
- 5,983 · 828 in the top three
- Sites linking to it
- 6,940
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
2%
rank 10 of 49 in customer success
Segment leader
42%
ChurnZero
- First choices
- 36 across its categories
- Named in
- 183 answers
- Its own site cited
- in 179 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on gainsight.com
9,988
subdomains included
Content
3,742
counted in the table below
Documentation
2,399
Product · Integration
20 · 114
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,394 | 5 | 2026-09-17 | ||
| Podcast or video | 1,146 | 16 | 2026-09-23 | ||
| News or press | 377 | 2 | 2026-09-15 | ||
| Conference or event | 343 | 12 | 2026-09-17 | ||
| Glossary or explainer | 266 | 0 | 2026-04-13 | ||
| Case study | 92 | 8 | 2026-09-08 | ||
| Webinar or virtual event | 49 | 0 | 2026-06-02 | ||
| Comparison | 42 | 4 | 2026-08-12 | ||
| Template or tool | 17 | 0 | 2026-06-26 | ||
| Report or ebook | 16 | 1 | 2026-09-23 |
Most recent
- 2026-09-23211 notions outcomes architects on why csms dont need experience anymore podcast or video
- 2026-09-23Expansion Opportunities report or ebook
- 2026-09-17Blog saas strategies for improving customer experience blog
- 2026-09-1711 capabilities to evaluate when choosing a community platform conference or event
- 2026-09-16The pace race how ce teams keep up when products never stop shipping conference or event
- 2026-09-16210 owning retention standardizing cs across 17 acquisitions ft rebecca nerad advantive podcast or video
How it is countedHide how it is counted
Every page gainsight.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Gainsight Customer Success
What the judge wrote, as written, with how often. The vendor table decides that these count as Gainsight Customer Success; a claim can dispute any of them.
Gainsight 56Gainsight Essentials 1
Follow Gainsight Customer Success
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Gainsight Customer Success is its own company.ShowHide
The company
Gainsight Customer Success is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- Drive retention and expansion with the industry’s leading Customer Success platform.
- For
- CSMs
- Price stated
- Request Pricing gainsight.com/pricing
- Certifications
- CCPAGDPRHIPAAISO/IEC 27001:2022SOC 2 Type 2
- Customers named
- AcquiaNotionReviewProSonosHandshakeRockwell AutomationDocuSignFront
- Not stated on the pages read
- Starting price, free plan or trial, integrations, hosting
What Gainsight Customer Success's own pages state, read October 5, 2026: gainsight.com, gainsight.com/pricing, trust.gainsight.com, gainsight.com/platform, gainsight.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Gainsight Customer Success's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Gainsight Customer Success, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Gainsight Customer Success by email, built from the raw record of the edition. It shows:
- where Gainsight Customer Success is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Gainsight Customer Success, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.