Customer success platforms · October 2026 Edition
Planhat vs Gainsight Customer Success
One of fourteen models named Planhat first on the direct prompt; zero named Gainsight Customer Success. Both were named by all fourteen models and Planhat carries 40 labels and Gainsight Customer Success 59, so the shares are not directly comparable.
Named in two categories this edition.
Named in one category this edition.
First-choice share3%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate18%54%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#7#8A position in a field of 10; printed, not drawn.
Labels4059A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Planhat reading right to left. Rank and label count are printed, not drawn.ChurnZero was named alongside these two in fourteen of the fourteen direct answers. ChurnZero vs Planhat · ChurnZero vs Gainsight Customer Success · Vitally vs Planhat
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer success platforms page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
PlanhatFirst choices, of fourteen modelsGainsight Customer Success
Direct101 against Planhat · 6 against Gainsight Customer Success
Paraphrase005 against Gainsight Customer Success
Comparative061 against Gainsight Customer Success
Budget-constrained001 against Planhat · 3 against Gainsight Customer Success
Scale-constrained115 against Gainsight Customer Success
Negative005 against Planhat · 12 against Gainsight Customer Success
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the October 2026 Edition, Planhat and Gainsight Customer Success were named in the same answer 106 times, of the 164 answers naming Planhat and the 183 naming Gainsight Customer Success. In those answers Gainsight Customer Success took the first choice forty times and Planhat nine.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Planhat and Gainsight Customer Success stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | | | |
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | | ||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | ||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | | | | | |
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | |
Planhat Gainsight Customer Success first choice named as an alternative argued againstblank: not namedEach cell is one answer, Planhat on the left and Gainsight Customer Success on the right.The direct prompt
The plain question, one answer per model, grouped by where Planhat and Gainsight Customer Success stood in it.
Planhat first, Gainsight Customer Success an alternative
1 of 14 modelsGainsight Customer Success was named in the answer but not as the choice, or not at all.GPT-5.4 miniChurnZero, Planhat alternatives: Gainsight Customer Success
Neither was the first choice, one was named
4 of 14 modelsThe answer put something else first and named one of the two as an alternative.Gemini 3.5 FlashChurnZero alternatives: Planhat, Totango, Vitally
Mistral SmallSkalin alternatives: ChurnZero, Custify, Gainsight Customer Success, Planhat, Vitally
GPT-6 LunaChurnZero alternatives: Planhat, Vitally
Muse Glimmer 30BChurnZero alternatives: ClientSuccess, Custify, Planhat, Skalin, Totango, Vitally
Neither was named
9 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5Vitally alternatives: ChurnZero, ClientSuccess
Perplexity SonarChurnZero alternatives: Vitally
Grok 4.1 FastChurnZero alternatives: Custify, Vitally
DeepSeek V4 FlashSkalin alternatives: ChurnZero, ClientSuccess, Custify, Totango, Vitally
Llama 4 MaverickChurnZero alternatives: Skalin, Userpilot, Vitally
Qwen 3.7 FlashChurnZero, Vitally alternatives: Custify, HubSpot Service Hub, Skalin, Totango
Kimi K2ChurnZero alternatives: Totango, Vitally
GLM 4.7 FlashXChurnZero, Vitally alternatives: Totango
MiniMax M2.5ChurnZero, Skalin alternatives: Totango, Vitally
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Level: the same share of first choices.
Planhat0%#8 of 9Gainsight Customer Success0%#9 of 9Mid-marketThe figures above
Planhat leads by two points.
Planhat3%#7 of 10Gainsight Customer Success2%#8 of 10Enterprise
The order flips: Gainsight Customer Success leads at enterprise.
Gainsight Customer Success69%#1 of 9Planhat14%#2 of 9What the models said about Planhat
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“What to Skip for Mid-Market - Gainsight and Planhat — powerful, but built for enterprise” DeepSeek V4 Flash · direct prompt · hard negative
“Enterprise giants like Gainsight, ChurnZero, or Planhat are highly capable but typically start at $15,000 to $50,000+ per year” Gemini 3.5 Flash · budget prompt · soft negative
“Some platforms use account-based pricing, which can become very expensive if churned accounts still count toward your total.” Mistral Small · negative prompt · soft negative
“best all-around customer success platform is usually ChurnZero or Planhat” GPT-5.4 mini · direct prompt · first choice
“I'd shortlist Vitally, ChurnZero, and Planhat first” DeepSeek V4 Flash · scale prompt · first choice
“Planhat if you want CS, renewals, customer projects, and possibly sales workflows brought together” GPT-6 Luna · paraphrase prompt · alternative
What the models said about Gainsight Customer Success
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Gainsight is the most complex, most expensive platform, and one most likely to fail adoption tests at companies that aren't ready for it” Claude Haiku 4.5 · negative prompt · hard negative
“Avoid Gainsight if you have a team of fewer than 10 to 15 CSMs or lack a dedicated CS Operations resource.” Gemini 3.5 Flash · negative prompt · hard negative
“Platforms with Documented Concerns ### Gainsight ⚠️ ... Security Incident (Nov 2025)... High Cost” Kimi K2 · negative prompt · hard negative
“Gainsight — *The Enterprise Leader* ... The most mature, feature-rich platform on the market” DeepSeek V4 Flash · comparative prompt · first choice
“Gainsight: Leader in Gartner MQ and Forrester Wave; dominant in G2 reviews.” Grok 4.1 Fast · comparative prompt · first choice
“Most feature-rich platform on the market ... Gartner Magic Quadrant leader” MiniMax M2.5 · comparative prompt · first choice
Also compared
ChurnZero vs PlanhatChurnZero vs Gainsight Customer SuccessVitally vs PlanhatVitally vs Gainsight Customer SuccessHubSpot Service Hub vs PlanhatHubSpot Service Hub vs Gainsight Customer SuccessCustify vs PlanhatCustify vs Gainsight Customer SuccessTotango vs PlanhatTotango vs Gainsight Customer SuccessSkalin vs PlanhatSkalin vs Gainsight Customer SuccessAll twenty-eight head-to-head pages and the full customer success standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.