Custify vs Planhat
Zero of fourteen models named Custify first on the direct prompt; one named Planhat. Custify was named by thirteen of the fourteen models and Planhat by fourteen and Custify carries 37 labels and Planhat 40, so the shares are not directly comparable.
Named in one category this edition.
Named in two categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer success platforms page.
By framing
CustifyFirst choices, of fourteen modelsPlanhat
Across every category in the October 2026 Edition, Custify and Planhat were named in the same answer forty-four times, of the 115 answers naming Custify and the 164 naming Planhat. In those answers Planhat took the first choice one time and Custify twelve.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | | | |
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | | |
Custify Planhat first choice named as an alternative argued againstblank: not namedEach cell is one answer, Custify on the left and Planhat on the right.The direct prompt
Planhat first, Custify not the choice
1 of 14 modelsCustify was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
7 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
6 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Custify44%#1 of 9Planhat0%#8 of 9Planhat14%#2 of 9Custify0%#9 of 9What the models said about Custify
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“Custify is frequently recommended as the best customer success platform for companies with a limited budget” Mistral Small · budget prompt · first choice
“Custify – Best Overall Value for Startups ... offers the best balance of features and price transparency” Kimi K2 · budget prompt · first choice
“Custify is the most frequently recommended balance of price and power for small-to-mid-market SaaS” Muse Glimmer 30B · budget prompt · first choice
What the models said about Planhat
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“What to Skip for Mid-Market - Gainsight and Planhat — powerful, but built for enterprise” DeepSeek V4 Flash · direct prompt · hard negative
“Enterprise giants like Gainsight, ChurnZero, or Planhat are highly capable but typically start at $15,000 to $50,000+ per year” Gemini 3.5 Flash · budget prompt · soft negative
“Some platforms use account-based pricing, which can become very expensive if churned accounts still count toward your total.” Mistral Small · negative prompt · soft negative
“best all-around customer success platform is usually ChurnZero or Planhat” GPT-5.4 mini · direct prompt · first choice
“I'd shortlist Vitally, ChurnZero, and Planhat first” DeepSeek V4 Flash · scale prompt · first choice
“Planhat if you want CS, renewals, customer projects, and possibly sales workflows brought together” GPT-6 Luna · paraphrase prompt · alternative
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.