Vitally vs Planhat
Three of fourteen models named Vitally first on the direct prompt; one named Planhat. Both were named by all fourteen models and Vitally carries 57 labels and Planhat 40, so the shares are not directly comparable.
Named in three categories this edition.
Named in two categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer success platforms page.
By framing
VitallyFirst choices, of fourteen modelsPlanhat
Across every category in the October 2026 Edition, Vitally and Planhat were named in the same answer eighty-six times, of the 146 answers naming Vitally and the 164 naming Planhat. In those answers Planhat took the first choice one time and Vitally fourteen.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | | |
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | | ||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | | |
Vitally Planhat first choice named as an alternative argued againstblank: not namedEach cell is one answer, Vitally on the left and Planhat on the right.The direct prompt
Vitally first, Planhat not the choice
3 of 14 modelsPlanhat was named in the answer but not as the choice, or not at all.Planhat first, Vitally not the choice
1 of 14 modelsVitally was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
10 of 14 modelsThe answer put something else first and named one of the two as an alternative.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Planhat14%#2 of 9Vitally4%#3 of 9What the models said about Vitally
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Account-Based Pricing Models (Planhat, Vitally, ChurnZero)... costs can escalate quickly without corresponding value” Mistral Small · negative prompt · soft negative
“Opaque Enterprise Pricing: Mid-market teams routinely see quotes exceeding $100K/year” Kimi K2 · negative prompt · soft negative
“Unlike Vitally (~$299+/mo, great for growth metrics but pricier)” Grok 4.1 Fast · budget prompt · soft negative
“Top pick for mid-market and fast-growing teams: ChurnZero or Vitally, depending on whether you prioritize usage-based health scoring or modern UX.” Muse Glimmer 30B · scale prompt · first choice
“ChurnZero or Vitally, depending on whether you prioritize usage-based health scoring or modern UX.” Llama 4 Maverick · paraphrase prompt · first choice
“Prioritize high-rated, user-loved options like Vitally, Custify, or Skalin” Grok 4.1 Fast · negative prompt · first choice
What the models said about Planhat
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“What to Skip for Mid-Market - Gainsight and Planhat — powerful, but built for enterprise” DeepSeek V4 Flash · direct prompt · hard negative
“Enterprise giants like Gainsight, ChurnZero, or Planhat are highly capable but typically start at $15,000 to $50,000+ per year” Gemini 3.5 Flash · budget prompt · soft negative
“Some platforms use account-based pricing, which can become very expensive if churned accounts still count toward your total.” Mistral Small · negative prompt · soft negative
“best all-around customer success platform is usually ChurnZero or Planhat” GPT-5.4 mini · direct prompt · first choice
“I'd shortlist Vitally, ChurnZero, and Planhat first” DeepSeek V4 Flash · scale prompt · first choice
“Planhat if you want CS, renewals, customer projects, and possibly sales workflows brought together” GPT-6 Luna · paraphrase prompt · alternative
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.