Vitally vs Totango
Three of fourteen models named Vitally first on the direct prompt; zero named Totango. Both were named by all fourteen models and Vitally carries 57 labels and Totango 55, so the shares are not directly comparable.
Named in three categories this edition.
Named in three categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer success platforms page.
By framing
VitallyFirst choices, of fourteen modelsTotango
Across every category in the October 2026 Edition, Vitally and Totango were named in the same answer eighty-eight times, of the 146 answers naming Vitally and the 171 naming Totango. In those answers Totango took the first choice three times and Vitally fourteen.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | | |
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | ||||
| Grok 4.20 | | | | | | |
| Mistral Small | | | | | ||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | | | |
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | | |
Vitally Totango first choice named as an alternative argued againstblank: not namedEach cell is one answer, Vitally on the left and Totango on the right.The direct prompt
Vitally first, Totango an alternative
3 of 14 modelsTotango was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
10 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
What the models said about Vitally
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Account-Based Pricing Models (Planhat, Vitally, ChurnZero)... costs can escalate quickly without corresponding value” Mistral Small · negative prompt · soft negative
“Opaque Enterprise Pricing: Mid-market teams routinely see quotes exceeding $100K/year” Kimi K2 · negative prompt · soft negative
“Unlike Vitally (~$299+/mo, great for growth metrics but pricier)” Grok 4.20 · budget prompt · soft negative
“Top pick for mid-market and fast-growing teams: ChurnZero or Vitally, depending on whether you prioritize usage-based health scoring or modern UX.” Muse Glimmer 30B · scale prompt · first choice
“ChurnZero or Vitally, depending on whether you prioritize usage-based health scoring or modern UX.” Llama 4 Maverick · paraphrase prompt · first choice
“Prioritize high-rated, user-loved options like Vitally, Custify, or Skalin” Grok 4.20 · negative prompt · first choice
What the models said about Totango
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“But I would specifically steer clear of: Totango right now (post-merger uncertainty is a real business risk)” DeepSeek V4 Flash · negative prompt · hard negative
“Support quality has declined post-merger, with slow response times and bugs that take weeks to resolve” Claude Haiku 4.5 · negative prompt · hard negative
“Weak Reporting... UX Breaks at Scale... Brand Consolidation Uncertainty” Kimi K2 · negative prompt · hard negative
“For the tightest budget, Totango's free tier or HubSpot Service Hub's free plan would be the best starting points.” MiniMax M2.5 · budget prompt · first choice
“For most mid-sized B2B companies, Totango offers the best balance of functionality, ease of implementation, and cost.” Claude Haiku 4.5 · paraphrase prompt · first choice
“Top Recommendation: Totango (now Totango + Catalyst)” DeepSeek V4 Flash · budget prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.