GTM AI Index

Index › Vendors › HubSpot Customer Success Workspace · September 2026 Edition

HubSpot · 1 category · Named, not ranked

HubSpot Customer Success Workspace

9Judge labels

2First choices

3Negative labels

6 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.

Standing

5 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. HubSpot Customer Success Workspace was named 5 times in Customer success, where ChurnZero led with 39%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business7 of 61

under the label threshold

Mid-market11 of 69

under the label threshold

Enterprise30 of 36

under the label threshold

In customer success · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named HubSpot Customer Success Workspace for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer success platforms	Customer	2%	11 of 69	40%	5	under 10 labels · led by ChurnZero at 39%

Movement

This is the first edition on this tier, so no move can be computed for HubSpot Customer Success Workspace yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated HubSpot Customer Success Workspace across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	1	0	0	1
Gemini 3.5 Flash	0	0	1	1
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	1	0	1
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	1	1	2
Kimi K2	0	0	0	0
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase1 labelNone

Comparative2 labelsNone

Budget-constrained1 label1

Scale-constrained1 label1

Negative3 labelsNone

First choiceAlternativeMentionNegative9 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“HubSpot if you already have it and want the lowest total cost” GPT-5.4 mini · Customer success · budget prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Avoid HubSpot/Salesforce as your *sole* CS source of truth” Qwen 3.7 Flash · Customer success · negative prompt · hard negative

“relying purely on Salesforce or HubSpot for retention tracking, which lacks proactive health scoring and automated success playbooks” Gemini 3.5 Flash · Customer success · paraphrase prompt · soft negative

Named alongside

The products named in the same answers as HubSpot Customer Success Workspace, over the 9 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HubSpot Customer Success Workspace was named but was not.

ProductSame answerTook the first choice insteadHead to head

ChurnZero6 of 91Not in the top three

Gainsight6 of 91Not in the top three

Vitally6 of 91Not in the top three

Custify5 of 91Not in the top three

Salesforce Service Cloud5 of 90Not in the top three

ClientSuccess4 of 90Not in the top three

Planhat4 of 90Not in the top three

Totango4 of 90Not in the top three

Catalyst3 of 90Not in the top three

Gainsight CS2 of 90Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

Names read as HubSpot Customer Success Workspace

What the judge wrote, as written, with how often. The vendor table decides that these count as HubSpot Customer Success Workspace; a claim can dispute any of them.

HubSpot 5

The company

HubSpot is the company behind HubSpot Customer Success Workspace.

Website: hubspot.com
Headquarters: Cambridge, United States
Founded: 2006
Employees: about 8,246 (2024)
Ownership: Public, HUBS on New York Stock Exchange

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when HubSpot Customer Success Workspace's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as HubSpot Customer Success Workspace, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at hubspot.net is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.