Small business▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 9 pointsRank 7 → 11 of 62
HubSpot · 1 category · Named, not rankedHubSpot Customer Success Workspace
15Judge labels
1First choices
3Negative labels
8 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
3 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. HubSpot Customer Success Workspace was named 3 times in Customer success, where ChurnZero led with 42%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business7 of 64
2%7 labels
under the label threshold
Mid-market41 of 49
0%3 labels
under the label threshold
Enterprise28 of 35
0%5 labels
under the label threshold
In customer success · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named HubSpot Customer Success Workspace for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer success platforms | Customer | 0% | 41 of 49 | 33% | 3 | under 10 labels · led by ChurnZero at 42% | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, HubSpot Customer Success Workspace held within the floor in its one category: no change cleared 11 points.
Best category · Customer success · by segment
Mid-market▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 9 pointsRank 11 → 40 of 46
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 29 → 27 of 33
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer success | 2% | 0% | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 11 → 41 of 49 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated HubSpot Customer Success Workspace across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated HubSpot Customer Success Workspace across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct1 labelNone
Paraphrase2 labelsNone
Comparative3 labelsNone
Budget-constrained1 label1
Scale-constrained2 labelsNone
Negative6 labels1not counted in share
First choiceAlternativeMentionNegative15 labels in all, every segment counted; 1 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
No positive label carried a quote.
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“carefully evaluate whether generalist platforms like HubSpot or Salesforce can truly meet your CS needs without excessive customization or cost” Mistral Small · Customer success · negative prompt · hard negative
Named alongside
The products named in the same answers as HubSpot Customer Success Workspace, over the 15 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HubSpot Customer Success Workspace was named but was not.ShowHide
Named alongside
The products named in the same answers as HubSpot Customer Success Workspace, over the 15 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HubSpot Customer Success Workspace was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named HubSpot Customer Success Workspace. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 14 of the 15 answers that named HubSpot Customer Success Workspace and are not a share of its labels.
Domains cited
appcues.com8
workona.com6
userpilot.com4
yourgpt.ai4
chameleon.io3
custify.com3
gainsight.com3
gartner.com3
zendikt.com3
churnzero.com2
Thirty-nine of the thirty-nine domain citations in answers naming HubSpot Customer Success Workspace came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Names read as HubSpot Customer Success Workspace
What the judge wrote, as written, with how often. The vendor table decides that these count as HubSpot Customer Success Workspace; a claim can dispute any of them.
HubSpot 3
Follow HubSpot Customer Success Workspace
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
HubSpot is the company behind HubSpot Customer Success Workspace.ShowHide
The company
HubSpot is the company behind HubSpot Customer Success Workspace.
ShowHideOn record
Wikidata- Website
- hubspot.com
- Headquarters
- Cambridge, United States
- Founded
- 2006
- Employees
- about 8,246 (2024)
- Ownership
- Public, HUBS on New York Stock Exchange
- Also from HubSpot
- HubSpot, HubSpot ABM, HubSpot AEO Grader, HubSpot AI, HubSpot Academy, HubSpot Ad Management, HubSpot Ads, HubSpot Ads Management and 77 more
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- Maximize retention by customizing customer health scores efficiently. Understand the importance of proactive support and prioritized outreach in successful customer management. Set up the customer success workspace and prioritize customer health scores customization. Approach customer management with proactive and prioritized strategies.
- For
- Customer success teams
- Price stated
- Free CRM; Service Hub Starter: $9 per month/seat; Service Hub Professional: $90 per month/seat; Service Hub Enterprise: $150 per month/seat blog.hubspot.com/service/customer-success-crm
- Starting price
- 9 blog.hubspot.com/service/customer-success-crm
- Free plan or trial
- Create free account academy.hubspot.com/setting-up-the-customer-success-workspace
- Not stated on the pages read
- Integrations, certifications, hosting, customers
What HubSpot Customer Success Workspace's own pages state, read October 5, 2026: academy.hubspot.com/sales-customer-success-handoff, academy.hubspot.com/setting-up-the-customer-success-workspace, blog.hubspot.com/service/customer-success, blog.hubspot.com/service/customer-success-crm, blog.hubspot.com/service/customer-success-team. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when HubSpot Customer Success Workspace's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as HubSpot Customer Success Workspace, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for HubSpot Customer Success Workspace by email, built from the raw record of the edition. It shows:
- where HubSpot Customer Success Workspace is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name HubSpot Customer Success Workspace, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.