Every category where a model named Adobe Customer Journey Analytics for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer intelligence and data science	GTM data and infrastructure	4%	8 of 158	14%	7	under 10 labels · led by Google Analytics 4 at 16%
Dashboards and data visualization	GTM data and infrastructure	0%	37 of 73	0%	1	under 10 labels · led by Microsoft Power BI at 62%

Movement

This is the first edition on this tier, so no move can be computed for Adobe Customer Journey Analytics yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Adobe Customer Journey Analytics across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0	0
GPT-5.4 mini	0	1	0	0	1
Gemini 3.5 Flash	0	0	0	0	0
Perplexity Sonar	1	0	0	0	1
Grok 4.1 Fast	0	0	0	0	0
Mistral Small	0	1	0	0	1
DeepSeek V4 Flash	0	0	1	0	1
Llama 4 Maverick	1	0	1	0	2
Qwen 3.7 Flash	0	0	0	0	0
Kimi K2	0	0	0	1	1
GLM 4.7 FlashX	0	0	0	0	0
MiniMax M2.5	0	1	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 label1

Paraphrase21 labels11

Comparative3 labelsNone

Budget-constrained1 labelNone

Scale-constrained1 labelNone

Negative4 labelsNone

First choiceAlternativeMentionNegative31 labels in all, every segment counted; 12 of the 12 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Adobe Customer Journey Analytics B2B Edition is a recommended customer journey analytics tool for mid-sized B2B companies” Llama 4 Maverick · Customer intel · paraphrase prompt · first choice

“I'd recommend Adobe Customer Journey Analytics B2B Edition if you need robust cross-channel visibility” Perplexity Sonar · Customer intel · paraphrase prompt · first choice

“If you need enterprise-level features and have the budget, Adobe Customer Journey Analytics B2B Edition offers the most comprehensive B2B-specific capabilities.” MiniMax M2.5 · Customer intel · paraphrase prompt · alternative

“a platform from Gartner's 2026 CJA/O market such as Adobe, Medallia, CallMiner, CSG, or Woopra may be a better fit” GPT-5.4 mini · Customer intel · paraphrase prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“What to Avoid: Adobe Customer Journey Analytics — Overkill and overpriced for mid-sized B2B” Kimi K2 · Customer intel · paraphrase prompt · hard negative

Named alongside

The products named in the same answers as Adobe Customer Journey Analytics, over the 31 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Adobe Customer Journey Analytics was named but was not.

ProductSame answerTook the first choice insteadHead to head

Mixpanel11 of 312Not in the top three

Amplitude10 of 311Not in the top three

HubSpot Marketing Hub8 of 315Not in the top three

Dreamdata8 of 311Not in the top three

Google Analytics 46 of 311Not in the top three

Segment5 of 311Not in the top three

Cometly4 of 311Not in the top three

HockeyStack4 of 310Not in the top three

Medallia4 of 310Not in the top three

Qualtrics4 of 310Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Adobe Customer Journey Analytics. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 8 of the 31 answers that named Adobe Customer Journey Analytics and are not a share of its labels.

Domains cited

business.adobe.comYour site4

cometly.com4

gartner.com4

reform.app4

contentsquare.com3

custify.com3

fullstory.com3

surveysparrow.com3

theydo.com3

zendesk.com3

Thirty of the thirty-four domain citations in answers naming Adobe Customer Journey Analytics came from somebody else's page.

Pages cited

reform.app/blog/10-ai-tools-for-customer-journey-analytics4

business.adobe.com/products/adobe-analytics/customer-journey-analytics-b2b-edition.html3

business.adobe.com/products/adobe-analytics/customer-journey-analytics.html3

cometly.com/post/what-is-the-best-customer-journey-analytics-tool-for-b2b3

contentsquare.com/guides/customer-journey-map/tools3

custify.com/blog/customer-experience-analytics-tools3

surveysparrow.com/blog/customer-journey-analytics-tools3

theydo.com/blog/articles/customer-journey-analytics-tools3

Pages are listed as the models cited them.

Names read as Adobe Customer Journey Analytics

What the judge wrote, as written, with how often. The vendor table decides that these count as Adobe Customer Journey Analytics; a claim can dispute any of them.

Adobe Customer Journey Analytics B2B Edition 4Adobe 2

The company

Adobe is the company behind Adobe Customer Journey Analytics.

Website: adobe.com
Headquarters: San Jose, United States
Founded: 1982
Employees: about 25,988 (2021)
Ownership: Public, ABS on London Stock Exchange

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Adobe Customer Journey Analytics's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Adobe Customer Journey Analytics, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at adobe.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.