Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 146 → 107 of 115
Adobe · 1 category · RankedAdobe Customer Journey Analytics
32Judge labels
8First choices
7Negative labels
13 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
13% in Customer intel for enterprise buyers
Rank 28 of 142 in the mid-market standingcriticized challenger
0 of 14 models made it the first choice on the direct prompt; 27% of its 11 labels there were negative.
What the models named instead of Adobe Customer Journey Analytics →By buyer segmentStrongest at enterprise.
Small business111 of 118
0%5 labels
under the label threshold
Mid-market28 of 142
0%11 labels
criticized challenger
Enterprise1 of 143
13%11 labels
accepted challenger
In customer intel · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Adobe Customer Journey Analytics for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer intelligence and data science | GTM data and infrastructure | 0% | 28 of 142 | 27% | 11 | criticized challenger | ▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Adobe Customer Journey Analytics held within the floor in its one category: no change cleared 11 points.
Best category · Customer intel · by segment
Mid-market▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 4% in September 2026
Inside the floor by 7 pointsRank 9 → 21 of 133
Enterprise▼−11Since September 2026: 24% → 14%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.
14%from 24% in September 2026
Cleared the floor by 0 pointsRank 1 of 134, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer intel | 4% | 0% | ▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 9 → 28 of 142 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Adobe Customer Journey Analytics across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Adobe Customer Journey Analytics across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 0 | 1 | 2 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 1 | 2 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct3 labels1
Paraphrase17 labels7
Comparative9 labels1not counted in share
Budget-constrained1 labelNone
Scale-constrained0 labelsNone
Negative2 labelsNone
First choiceAlternativeMentionNegative32 labels in all, every segment counted; 8 of the 9 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“unless you already have a mature Adobe stack—in that case, Adobe Customer Journey Analytics B2B Edition is the stronger long-term platform” Perplexity Sonar · Customer intel · paraphrase prompt · alternative
“Adobe Customer Journey Analytics B2B Edition (CJA B2B Edition) - a purpose-built B2B customer journey application” Llama 4 Maverick · Customer intel · paraphrase prompt · alternative
“Enterprise Marketing/Experience Teams choose Adobe CJA... Adobe dominates the enterprise CX space.” Qwen 3.7 Flash · Customer intel · comparative prompt · alternative
“Cross-channel analysis using digital and offline data” GPT-6 Luna · Customer intel · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“a powerful option but is framed for larger orgs ... "Custom pricing | Large enterprises"” Muse Glimmer 30B · Customer intel · paraphrase prompt · soft negative
“it may be more than a typical mid-sized team needs” GPT-6 Luna · Customer intel · paraphrase prompt · soft negative
“avoiding enterprise bloat like Adobe or Salesforce” Grok 4.20 · Customer intel · paraphrase prompt · soft negative
Named alongside
The products named in the same answers as Adobe Customer Journey Analytics, over the 32 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Adobe Customer Journey Analytics was named but was not.ShowHide
Named alongside
The products named in the same answers as Adobe Customer Journey Analytics, over the 32 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Adobe Customer Journey Analytics was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Adobe Customer Journey Analytics. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 32 of the 32 answers that named Adobe Customer Journey Analytics and are not a share of its labels.
Domains cited
g2.com17
cometly.com16
zendesk.com14
business.adobe.comYour site11
contentsquare.com11
mixpanel.com11
experienceleague.adobe.comYour site9
superagi.com9
amplitude.com8
learn.g2.com8
Ninety-four of the 114 domain citations in answers naming Adobe Customer Journey Analytics came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where Adobe Customer Journey Analytics stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where Adobe Customer Journey Analytics stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimates- Searches for its name, Google
- 880 a month (“adobe customer journey analytics”)
- AI search demand for its name, est.
- 24 a month
- Its own site
- It sits on Adobe's site (adobe.com), so there are no site figures for it alone
In answers
This editionShare of first choices
0%
rank 28 of 142 in customer intel
Segment leader
18%
Amplitude
- First choices
- 8 across its categories
- Named in
- 32 answers
- Its own site cited
- in 32 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Adobe Customer Journey Analytics
What the judge wrote, as written, with how often. The vendor table decides that these count as Adobe Customer Journey Analytics; a claim can dispute any of them.
Adobe 3Adobe Customer Journey Analytics B2B Edition 3Adobe Customer Journey Analytics (CJA) 1
Follow Adobe Customer Journey Analytics
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Adobe is the company behind Adobe Customer Journey Analytics.ShowHide
The company
Adobe is the company behind Adobe Customer Journey Analytics.
ShowHideOn record
Wikidata- Website
- adobe.com
- Headquarters
- San Jose, United States
- Founded
- 1982
- Employees
- about 25,988 (2021)
- Ownership
- Public, ABS on London Stock Exchange
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- Adobe-hosted MCP server
- For
- MCP-compatible clients (like Claude, ChatGPT, or Cursor)
- Free plan or trial
- Free trial helpx.adobe.com/customer-care-office-hours/analytics.html
- Not stated on the pages read
- Price, starting price, integrations, certifications, hosting, customers
What Adobe Customer Journey Analytics's own pages state, read September 28, 2026: developer.adobe.com/analytics-collection-apis, developer.adobe.com/analytics-mcp/docs, helpx.adobe.com/customer-care-office-hours/analytics.html, developer.adobe.com/client-sdks/solution/adobe-analytics, developer.adobe.com/client-sdks/solution/adobe-media-analytics. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Adobe Customer Journey Analytics's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Adobe Customer Journey Analytics, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Adobe Customer Journey Analytics by email, built from the raw record of the edition. It shows:
- where Adobe Customer Journey Analytics is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Adobe Customer Journey Analytics, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.