Customer feedback and surveys for enterprise buyers
Asked as “customer feedback and survey platform”, and as “NPS and customer experience survey tool”, on behalf of an enterprise B2B company. 54 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
41%
Clear leader
41Qualtrics CustomerXM28CustomerGauge11Medallia Experience Cloud20others
41% of first choices, clear leader.
Since September 2026▲+9Since September 2026: 34% → 43%, +9 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Qualtrics CustomerXM held the lead, +9 points on 34%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Google Forms17%Contested↗new leaderNew leader since September 2026: Google Forms (18%) replaces Survicate (19% then, 14% now), 4 points clear, inside the 11-point floor.Standing →Mid-market
CustomerGauge24%Contested↗new leaderNew leader since September 2026: CustomerGauge (22%) replaces Google Forms (15% then, 16% now), 6 points clear, inside the 11-point floor.Standing →Enterprise
Qualtrics CustomerXM41%Clear leader▲+9Since September 2026: 34% → 43%, +9 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This page
Google Forms17%Contested↗new leaderNew leader since September 2026: Google Forms (18%) replaces Survicate (19% then, 14% now), 4 points clear, inside the 11-point floor.Standing →Mid-marketCustomerGauge24%Contested↗new leaderNew leader since September 2026: CustomerGauge (22%) replaces Google Forms (15% then, 16% now), 6 points clear, inside the 11-point floor.Standing →EnterpriseQualtrics CustomerXM41%Clear leader▲+9Since September 2026: 34% → 43%, +9 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Qualtrics CustomerXM41%15%66endorsed leader▲+9Since September 2026: 34% → 43%, +9 points. Inside the 11-point floor: within noise. Read over the models both editions asked.34% → 43%
Qualtrics CustomerXM41%15%66endorsed leader▲+9Since September 2026: 34% → 43%, +9 points. Inside the 11-point floor: within noise. Read over the models both editions asked.34% → 43%02CustomerGauge28%4%24accepted challenger=heldSince September 2026: 26% → 26%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.26% → 26%
CustomerGauge28%4%24accepted challenger=heldSince September 2026: 26% → 26%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.26% → 26%03
Medallia Experience Cloud11%17%59accepted challenger▼−6Since September 2026: 15% → 9%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.15% → 9%
Medallia Experience Cloud11%17%59accepted challenger▼−6Since September 2026: 15% → 9%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.15% → 9%04
SurveyMonkey6%43%46criticized challenger=heldSince September 2026: 6% → 6%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 6%
SurveyMonkey6%43%46criticized challenger=heldSince September 2026: 6% → 6%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 6%05
Alchemer2%0%21accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Alchemer2%0%21accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%06
Survicate2%10%10accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Survicate2%10%10accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%07
Typeform2%70%20criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Typeform2%70%20criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the three products at 0%, ordered by negative rate
10Google Forms Lab in the set0%82%11criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Google Forms Lab in the set0%82%11criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%09
QuestionPro0%9%11accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%
QuestionPro0%9%11accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%08
InMoment0%5%19accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
InMoment0%5%19accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Google Forms is made by Google, whose model Gemini 3.5 Flash is in the set. On the four share prompts that model made it the first choice zero times of 4; the other thirteen models zero times of 52. Lab treatment is defined on the method page; the row is marked, not excluded.
All twenty-eight head-to-head pages: the top eight products, each against each
CustomerGauge vs SurveyMonkeyCustomerGauge vs SurveySparrowCustomerGauge vs AlchemerCustomerGauge vs AskNicelyGoogle Forms vs RetentlyGoogle Forms vs SurvicateGoogle Forms vs SurveyMonkeyGoogle Forms vs SurveySparrowGoogle Forms vs AlchemerGoogle Forms vs AskNicelyRetently vs SurvicateRetently vs SurveyMonkeyRetently vs SurveySparrowRetently vs AlchemerRetently vs AskNicelySurvicate vs SurveyMonkeySurvicate vs SurveySparrowSurvicate vs AlchemerSurvicate vs AskNicelySurveyMonkey vs SurveySparrowSurveyMonkey vs AlchemerSurveyMonkey vs AskNicelySurveySparrow vs AlchemerSurveySparrow vs AskNicelyAlchemer vs AskNicely
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01Qualtrics CustomerXM41%
Qualtrics CustomerXM41%02CustomerGauge28%
CustomerGauge28%03Medallia Experience Cloud11%
Medallia Experience Cloud11%04SurveyMonkey6%
SurveyMonkey6%05Alchemer2%
Alchemer2%06Survicate2%
Survicate2%07Typeform2%
Typeform2%08InMoment0%
InMoment0%09QuestionPro0%
QuestionPro0%10Google Forms0%
Google Forms0%What they warned about
Four of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
SurveyMonkey43%
20 of 46 labels negative · 12 of 14 models · 9 hard negative
“Platforms to **Avoid** for Large Enterprises... **SurveyMonkey**: Limited analytics beyond basic reporting; struggles with enterprise-scale response volumes” Grok 4.1 Fast, negative prompt
Typeform70%
14 of 20 labels negative · 11 of 14 models · 5 hard negative
“Tools like **SurveyMonkey**, **Typeform** (standard editions), and **JotForm** are excellent for small teams but generally fail as central enterprise solutions” Qwen 3.7 Flash, negative prompt
Google Forms82%
9 of 11 labels negative · 9 of 14 models · 5 hard negative
“Google Forms, Microsoft Forms and similar zero-budget builders lack enterprise administration, configurable access controls, audit-traceable reporting baselines and data-residency guarantees” Muse Glimmer 30B, negative prompt
Medallia Experience Cloud17%
10 of 59 labels negative · 7 of 14 models · 1 hard negative
“Two cautions matter for 2026: the platform is built for the upper end of the market with long timelines, and in April 2026, Thoma Bravo transferred Medallia to its creditors” Claude Haiku 4.5, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
79 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1137 links across 262 sites, every framing counted. Ranked by the number of answers carrying the site or page. 2 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Guideflow40 answers · 51 citations · 12 models
vendor site · CustomerGauge30 answers · 60 citations · 13 models
vendor site · Zonka Feedback30 answers · 43 citations · 11 models
vendor site · Chattermill28 answers · 39 citations · 11 models
27 answers · 37 citations · 12 models
vendor site · Survicate26 answers · 33 citations · 12 models
vendor site · Enterpret23 answers · 39 citations · 11 models
vendor site · Typeform23 answers · 26 citations · 11 models
vendor site · CleverX20 answers · 30 citations · 10 models
vendor site · Qualtrics20 answers · 29 citations · 10 models
vendor site · Sprig20 answers · 28 citations · 10 models
vendor site · SurveyMonkey19 answers · 34 citations · 10 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
31 answers · 11 models
17 answers · 9 models
16 answers · 9 models
15 answers · 8 models
15 answers · 10 models
13 answers · 7 models
12 answers · 7 models
11 answers · 8 models
11 answers · 6 models
11 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer feedback and survey platform”, “customer feedback and survey platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Qualtrics CustomerXM qualtrics.com | 41% | 136 | 20 | 0 | 1,028,410 | $21 | 66 | |
| CustomerGauge customergauge.com | 28% | 66 | 210 | 0 | 22,116 | $254 | 17 | |
| Medallia Experience Cloud medallia.com | 11% | 113 | 70 | 0 | 187,636 | 11 | ||
| SurveyMonkey surveymonkey.com | 6% | 191 | 165,000 | 2,023 | 1,683,535 | $500 | 106 | 2 |
| Alchemer alchemer.com | 2% | 43 | 8,100 | 1,852 | 133,572 | $178 | 83 | |
| Survicate survicate.com | 2% | 61 | 720 | 8 | 23,066 | 0 | 6 | |
| Sogolytics sogolytics.com | 2% | 7 | ||||||
| Attest askattest.com | 2% | 23 | 33,100 | 5,171 | 220,392 | 26 | ||
| HubSpot parent site HubSpot Service Hub 2% | 2% | 235 | 368,000 | 9,776 | ||||
| Qualtrics Experience Management | 2% |
Google's top ten for the two searches hold 15 sites; 3 of them are among the sites the models cited here (surveymonkey.com, survicate.com, zonkafeedback.com). The first result for “best customer feedback and survey platform” is surveysparrow.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer feedback and survey platform for an enterprise B2B company?”Paraphrase“Which NPS and customer experience survey tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer feedback and survey platforms and how do they differ?”Budget-constrained“What is the best customer feedback and survey platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer feedback and survey platform. What should we look at?”Negative“Which customer feedback and survey platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5CustomerGaugeCustomerGauge, Qualtrics CustomerXMChangedno first choiceQualtrics CustomerXMno first choiceagainst: Google Forms, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, Typeform
Two alternatives
Medallia Experience Cloud, Qualtrics CustomerXMOne alternative
Medallia Experience CloudTwo alternatives
InMoment, Medallia Experience CloudGPT-5.4 miniQualtrics CustomerXMQualtrics CustomerXMHeldno first choiceMedallia Experience CloudQualtrics CustomerXM, SurveyMonkeynothing named
Three alternatives
Alchemer, Medallia Experience Cloud, SurveyMonkeyThree alternatives
Medallia Experience Cloud, SurveyMonkey, VerintFour alternatives
Alchemer, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkeyOne alternative
Qualtrics CustomerXMGemini 3.5 FlashCustomerGaugeCustomerGaugeHeldagainst: Slido, SurveyMonkey, TypeformMedallia Experience Cloud, Qualtrics CustomerXMSurvicateagainst: Medallia Experience Cloud, Qualtrics CustomerXMQualtrics CustomerXMagainst: Google Forms, Jotform, Medallia Experience Cloud, Microsoft Forms, Qualtrics CustomerXM, SurveyMonkey, Typeform
Six alternatives
Enterpret, Medallia Experience Cloud, Pendo, Qualtrics CustomerXM, Sprig, ThematicFour alternatives
Gainsight CS, Gainsight PX, Medallia Experience Cloud, Qualtrics CustomerXMTwo alternatives
Alchemer, SprinklrFour alternatives
AskNicely, Formbricks, Mopinion, PollfishFour alternatives
Alchemer, Sprig, SurveyMonkey, UserbackPerplexity SonarCustomerGaugeQualtrics CustomerXMChangedInMoment, Medallia Experience Cloud, Qualtrics CustomerXMQualtrics CustomerXMagainst: Medallia Experience Cloud, SurveyMonkey, Survicate, Typeformno first choiceagainst: Google Forms, SurveyMonkey, Typeform
Three alternatives
Chattermill, Enterpret, UserVoiceOne alternative
CustomerGaugeThree alternatives
Alchemer, Enterpret, ForstaOne alternative
QuestionProGrok 4.1 FastQualtrics CustomerXMagainst: TypeformMedallia Experience Cloud, Qualtrics CustomerXMChangedagainst: CustomerGauge, GetFeedback, SurveyMonkeyMedallia Experience Cloud, Qualtrics CustomerXMagainst: GetFeedbackSurveyMonkeyagainst: Medallia Experience Cloud, Qualtrics CustomerXMMedallia Experience Cloud, Qualtrics CustomerXMagainst: Google Forms, Hotjar, InMoment, Jotform, Medallia Experience Cloud, Qualtrics CustomerXM, Sprig, SurveyMonkey, Typeform
Four alternatives
CustomerGauge, InMoment, Medallia Experience Cloud, SurveyMonkeyThree alternatives
Alchemer, InMoment, SurveyMonkeyTwo alternatives
Alchemer, Zonka FeedbackFour alternatives
Alchemer, Enalyzer, Sogolytics, Zonka FeedbackMistral SmallQualtrics CustomerXMCustomerGaugeChangedQualtrics CustomerXMQualtrics CustomerXMagainst: Canny, Zonka Feedbackno first choiceagainst: GetFeedback, SurveyMonkey, Typeform
Three alternatives
Enterpret, SurveyMonkey, SurvicateTwo alternatives
HubSpot Service Hub, QuestionProFive alternatives
InMoment, Medallia Experience Cloud, Sprinklr, SurveyMonkey, Zonka FeedbackOne alternative
FrillDeepSeek V4 FlashCustomerGaugeagainst: SurveyMonkeyCustomerGaugeHeldagainst: SurveyMonkeyMedallia Experience Cloud, Qualtrics CustomerXMQualtrics CustomerXMagainst: Chattermill, Pollfish, SurveyMonkey, Thematic, Zonka FeedbackQualtrics CustomerXMagainst: Formspree, Google Forms, Jotform, SurveyMonkey, Typeform, Wufoo
Three alternatives
Alchemer, Medallia Experience Cloud, Qualtrics CustomerXMTwo alternatives
Medallia Experience Cloud, Qualtrics CustomerXMFour alternatives
Alchemer, Forsta, Sprinklr, SurveyMonkeyTwo alternatives
Alchemer, AttestTwo alternatives
Medallia Experience Cloud, SurveyMonkeyLlama 4 Maverickno first choiceCustomerGaugeChangedno first choiceno first choiceno first choiceagainst: SurveyMonkey
Qwen 3.7 FlashQualtrics CustomerXMCustomerGaugeChangedMedallia Experience Cloud, Qualtrics CustomerXMagainst: DelightedJotform, Typeformagainst: Qualtrixno first choiceagainst: Jotform, Oracle, Qualtrics CustomerXM, SAP, SurveyMonkey, Typeform, Workday
Four alternatives
Delighted, Medallia Experience Cloud, Survicate, UserVoiceFour alternatives
Medallia Experience Cloud, Qualtrics CustomerXM, Refiner, SatismeterThree alternatives
InMoment, Survicate, UserVoiceOne alternative
DelightedKimi K2CustomerGaugeQualtrics CustomerXMChangedMedallia Experience Cloud, Qualtrics CustomerXMagainst: SurveyMonkeyAlchemer, Sogolyticsagainst: Medallia Experience Cloud, Qualtrics CustomerXM, QuestionProno first choiceagainst: Canny, Google Forms, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, Typeform
Two alternatives
Medallia Experience Cloud, Qualtrics CustomerXMTwo alternatives
CustomerGauge, Medallia Experience CloudFour alternatives
Alchemer, CustomerGauge, InMoment XI Platform, VerintOne alternative
SurveyMonkeyGLM 4.7 FlashXQualtrics CustomerXMQualtrics Experience ManagementChangedQualtrics CustomerXMHubSpot Service Hub, SurveyMonkeyagainst: Medallia Experience Cloud, Qualtrics CustomerXMno first choiceagainst: Google Forms, Jotform, SurveyMonkey, SurveySparrow, Typeform
Three alternatives
Medallia Experience Cloud, Sprig, SurveyMonkeyThree alternatives
CustomerGauge, Delighted, Medallia Experience CloudFour alternatives
AskNicely, Birdeye, InMoment, Medallia Experience CloudOne alternative
AlchemerMiniMax M2.5Medallia Experience Cloud, Qualtrics CustomerXMCustomerGauge, Qualtrics CustomerXMChangedQualtrics CustomerXMAttestagainst: Medallia Experience Cloud, Qualtrics CustomerXMno first choiceagainst: Canny, SurveyLama, SurveyMonkey
One alternative
SurvicateTwo alternatives
Medallia Experience Cloud, SurveySensumSix alternatives
Canny, InMoment, Medallia Experience Cloud, Pendo, Sprig, SurveyMonkeyOne alternative
SurveyMonkeyGPT-6 LunaCustomerGaugeCustomerGaugeHeldMedallia Experience Cloud, Qualtrics CustomerXMMedallia Experience Cloudno first choiceagainst: Delighted, Google Forms, SurveyMonkey’s self-serve or team plans, Typeform
Two alternatives
Medallia Experience Cloud, Qualtrics CustomerXMTwo alternatives
Medallia Experience Cloud, Qualtrics CustomerXMSix alternatives
Alchemer, Press Ganey Forsta, QuestionPro, Sprinklr, SurveyMonkey, VerintTwo alternatives
Qualtrics CustomerXM, SurveyMonkeyFour alternatives
Alchemer, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkeyMuse Glimmer 30BCustomerGaugeQualtrics CustomerXMChangedMedallia Experience Cloud, Qualtrics CustomerXMMedallia Experience Cloud, Qualtrics CustomerXMagainst: SurveyMonkeyno first choiceagainst: Google Forms, Microsoft Forms, SurveyMonkey, Typeform
Three alternatives
Gainsight, Medallia Experience Cloud, Qualtrics CustomerXMTwo alternatives
CustomerGauge, Medallia Experience CloudFour alternatives
Forsta, InMoment, Sprig, SurveyMonkeyTwo alternatives
Pollfish, SurvicateBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:33 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:53 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:46 | yes | 16 | 28 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 10:56 | yes | 17 | 2 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:02 | yes | 23 | 8 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 14:07 | yes | 12 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 07:32 | yes | 22 | 33 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:48 | yes | 5 | 1 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:25 | yes | 10 | 42 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:49 | yes | 19 | 19 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:00 | yes | 24 | 257 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:51 | yes | 10 | 27 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:33 | yes | 3 | 17 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:56 | yes | 24 | 26 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:02 | yes | 10 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:18 | yes | 5 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:20 | yes | 11 | 24 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 12:10 | yes | 20 | 5 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:38 | yes | 21 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:10 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:17 | yes | 23 | 29 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:28 | yes | 5 | 1 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:26 | yes | 9 | 26 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:15 | yes | 11 | 19 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 07:58 | yes | 24 | 31 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:22 | yes | 11 | 29 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:23 | yes | 3 | 18 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:31 | yes | 15 | 34 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:09 | yes | 16 | 11 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:54 | yes | 6 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:39 | yes | 12 | 30 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 11:51 | yes | 17 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:37 | yes | 23 | 9 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:03 | yes | 15 | 11 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:28 | yes | 24 | 68 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:07 | yes | 5 | 1 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:35 | yes | 10 | 38 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:10 | yes | 20 | 29 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:52 | yes | 24 | 73 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 07:31 | yes | 19 | 32 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:44 | yes | 9 | 37 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:19 | yes | 24 | 34 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:30 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:53 | yes | 2 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 12:59 | yes | 24 | 35 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 11:22 | yes | 18 | 6 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:39 | yes | 25 | 15 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 14:08 | yes | 9 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 14:00 | yes | 24 | 34 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:26 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:01 | no | 0 | 32 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:10 | yes | 24 | 35 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:36 | yes | 21 | 51 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:48 | yes | 25 | 49 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:48 | yes | 3 | 14 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:42 | yes | 24 | 51 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:00 | yes | 18 | 11 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:36 | yes | 3 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:04 | yes | 13 | 26 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 08:29 | yes | 20 | 5 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:35 | yes | 15 | 8 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:10 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:09 | yes | 17 | 45 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:55 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:07 | no | 0 | 32 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:01 | no | 0 | 57 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:14 | yes | 20 | 21 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:57 | no | 0 | 9 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:21 | yes | 3 | 25 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:10 | yes | 14 | 30 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:53 | yes | 18 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:49 | yes | 5 | 9 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:48 | yes | 9 | 22 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 07:33 | yes | 18 | 3 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:13 | yes | 24 | 8 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:50 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:30 | yes | 24 | 41 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:58 | yes | 5 | 4 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:54 | yes | 10 | 46 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 07:39 | yes | 24 | 25 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:22 | yes | 23 | 33 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:18 | yes | 10 | 21 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:51 | yes | 4 | 17 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:50 | yes | 22 | 46 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
HubSpot read as HubSpot Service Hub
Medallia read as Medallia Experience Cloud
Medallia (now part of Sprinklr) read as Medallia Experience Cloud
Qualtrics read as Qualtrics CustomerXM
Qualtrics (CustomerXM) read as Qualtrics CustomerXM
Qualtrics (SAP) read as Qualtrics CustomerXM
Qualtrics XM read as Qualtrics CustomerXM
Qualtrics XM Platform read as Qualtrics CustomerXM
Zonka read as Zonka Feedback
Unresolved, counted raw
Enalyzer
Formspree
InMoment XI Platform
Lookback
Momentive/GetFeedback
NICE Satmetrix
Oracle
Qualtrics Experience Management (XM)
SAP
Salesforce
SurveyLama
SurveyMonkey’s self-serve or team plans
Wufoo
Discontinued, still offered
No shut-down product was recommended here.