Contact center platforms
Asked as “contact center platform”, and as “cloud contact center software (CCaaS)”, on behalf of a mid-market B2B company. 56 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
18%
Contested · CloudTalk 12%
18Five912CloudTalk12Talkdesk57others
18% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
04
Dialpad Ai Contact Center9%10%29accepted challengernewNew since September 2026: not ranked then, 9% now.
Dialpad Ai Contact Center9%10%29accepted challengernewNew since September 2026: not ranked then, 9% now.10
Zoom Contact Center2%14%14accepted challengernewNew since September 2026: not ranked then, 2% now.
Zoom Contact Center2%14%14accepted challengernewNew since September 2026: not ranked then, 2% now.Show the two products at 0%, ordered by negative rate
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Five9 vs LiveAgentFive9 vs Genesys Cloud CXFive9 vs NICE CXoneFive9 vs Amazon ConnectTalkdesk vs CloudTalkTalkdesk vs Dialpad Ai Contact CenterTalkdesk vs LiveAgentTalkdesk vs Genesys Cloud CXTalkdesk vs NICE CXoneTalkdesk vs Amazon ConnectCloudTalk vs Dialpad Ai Contact CenterCloudTalk vs LiveAgentCloudTalk vs Genesys Cloud CXCloudTalk vs NICE CXoneCloudTalk vs Amazon ConnectDialpad Ai Contact Center vs LiveAgentDialpad Ai Contact Center vs Genesys Cloud CXDialpad Ai Contact Center vs NICE CXoneDialpad Ai Contact Center vs Amazon ConnectLiveAgent vs Genesys Cloud CXLiveAgent vs NICE CXoneLiveAgent vs Amazon ConnectGenesys Cloud CX vs NICE CXoneGenesys Cloud CX vs Amazon ConnectNICE CXone vs Amazon Connect
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
0304
05
06
07
08
0910
11
12
13Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Five918%
Five918%02Talkdesk12%
Talkdesk12%03CloudTalk12%
CloudTalk12%04Dialpad Ai Contact Center9%
Dialpad Ai Contact Center9%05LiveAgent9%
LiveAgent9%06Genesys Cloud CX7%
Genesys Cloud CX7%07NICE CXone4%
NICE CXone4%08Amazon Connect4%
Amazon Connect4%09Nextiva2%
Nextiva2%10Zoom Contact Center2%
Zoom Contact Center2%11Aircall2%
Aircall2%12RingCentral Events0%
RingCentral Events0%13Twilio Flex0%
Twilio Flex0%What they warned about
Two of fourteen models held their first choice under the paraphrase. GPT-5.4 mini, Gemini 3.5 Flash, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
NICE CXone26%
9 of 34 labels negative · 9 of 14 models · 6 hard negative
“avoiding the high-ticket enterprise suites like NICE CXone or Genesys (which can easily run $100–$200+ per agent monthly)” Gemini 3.5 Flash, budget prompt
Five918%
9 of 50 labels negative · 9 of 14 models · 2 hard negative
“has accumulated a significant volume of negative feedback in recent years regarding its transition to fully managed services” Qwen 3.7 Flash, negative prompt
Genesys Cloud CX18%
8 of 45 labels negative · 5 of 14 models · 1 hard negative
“avoiding the high-ticket enterprise suites like NICE CXone or Genesys” Gemini 3.5 Flash, budget prompt
8x8 Contact Center
57%
4 of 7 labels negative · 4 of 14 models · 2 hard negative
“its specialized contact center software draws mixed-to-negative reviews for complex deployments” Qwen 3.7 Flash, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
77 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1047 links across 240 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
vendor site · Nextiva39 answers · 50 citations · 11 models
vendor site · CloudTalk36 answers · 59 citations · 12 models
vendor site · JustCall32 answers · 34 citations · 9 models
27 answers · 48 citations · 12 models
vendor site · RingCentral24 answers · 34 citations · 13 models
21 answers · 34 citations · 10 models
vendor site · Zoom19 answers · 27 citations · 9 models
18 answers · 19 citations · 9 models
vendor site · Dialpad17 answers · 20 citations · 9 models
16 answers · 19 citations · 7 models
vendor site · Zendesk14 answers · 23 citations · 8 models
vendor site · Genesys14 answers · 14 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
27 answers · 9 models
19 answers · 9 models
19 answers · 9 models
15 answers · 9 models
15 answers · 9 models
14 answers · 9 models
14 answers · 10 models
13 answers · 7 models
13 answers · 7 models
12 answers · 10 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best contact center platform”, “contact center platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Five9 five9.com | 18% | 199 | 27,100 | 677 | 183,461 | $1,178 | 120 | |
| Talkdesk talkdesk.com | 12% | 187 | 8,100 | 245 | 72,323 | $50 | 22 | |
| CloudTalk cloudtalk.io | 12% | 358 | 2,900 | 62 | 95,515 | $1,909 | 119 | 5 |
| Dialpad Connect dialpad.com Dialpad Ai Contact Center 9%, Dialpad Connect 2% | 11% | 81 | 50 | 0 | 6,588,510 | $1,842 | 120 | |
| LiveAgent liveagent.com | 9% | 78 | 1,900 | 33 | 119,763 | 20 | ||
| Genesys Cloud CX genesys.com | 7% | 212 | 590 | 23 | 60,178 | $216,000 | 79 | |
| Freshcaller | 5% | 590 | 7 | |||||
| Freshdesk Contact Center | 5% | |||||||
| NICE nice.com NICE CXone 4% | 4% | 141 | 165,000 | 567,279 | 395,488 company | $697,825 | 77 | |
| Amazon amazon.com Amazon Connect 4% | 4% | 69 | 151,000,000 | 1,380,939 | 1,681,997,879 company | $106,125 | 115 |
Google's top ten for the two searches hold 15 sites; 4 of them are among the sites the models cited here (cloudtalk.io, getvoip.com, ringcentral.com, zoom.com). The first result for “best contact center platform” is thelevel.ai.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best contact center platform for a mid-market B2B company?”Paraphrase“Which cloud contact center software (CCaaS) would you recommend to a mid-sized B2B company?”Comparative“What are the top contact center platforms and how do they differ?”Budget-constrained“What is the best contact center platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a contact center platform. What should we look at?”Negative“Which contact center platforms should I avoid or be cautious about?”
Claude Haiku 4.5CloudTalkCloudTalkHeldno first choiceLiveAgentno first choiceagainst: 8x8 Contact Center, Aircall, CallHippo, Five9, JustCall, RingCentral Events, Twilio Flex, Vonage Business Communications
Three alternatives
Five9, Genesys Cloud CX, TalkdeskThree alternatives
Five9, Genesys Cloud CX, NextivaFour alternatives
AVOXI, Aircall, Freshcaller, RingCentral EventsGPT-5.4 miniGenesys Cloud CXFive9ChangedGenesys Cloud CX, NICE CXoneAmazon Connectagainst: Zendesk Contact Centerno first choiceagainst: Five9, Genesys Cloud CX, NICE CXone, NICE inContact, Twilio Flex
Four alternatives
Dialpad Ai Contact Center, Five9, RingCentral Events, Zoom Contact CenterTwo alternatives
Cisco Webex Contact Center, Genesys Cloud CXSix alternatives
Amazon Connect, Cisco Webex Contact Center, Five9, Microsoft Dynamics 365 Contact Center, RingCentral RingCX, TalkdeskOne alternative
Twilio FlexGemini 3.5 FlashDialpad Ai Contact CenterZoom Contact CenterChangedagainst: Genesys Cloud CX, TalkdeskNICE CXoneRingCentral RingCXagainst: Genesys Cloud CX, NICE CXoneno first choiceagainst: Avaya Agent for Desktop, Avaya Communication Manager (CM) 10.1, MiVoice Connect, MiVoice Office 250, Microsoft Teams, Mitel MiCloud Connect, RingCX, Zoom Contact Center
Four alternatives
Aircall, Five9, Talkdesk, Zoom Contact CenterThree alternatives
Aircall, CloudTalk, RingCentral RingCXFive alternatives
Amazon Web Services, Five9, Genesys Cloud CX, Talkdesk, Zoom Contact CenterFive alternatives
3CX, Amazon Connect, Freshdesk Contact Center, LiveAgent, Zoom Contact CenterSix alternatives
CloudTalk, Dialpad Ai Contact Center, Five9, Genesys Cloud CX, Talkdesk, Zoom WebinarsPerplexity SonarCloudTalkCloudTalkHeldno first choiceLiveAgentno first choicenothing named
Three alternatives
Nextiva, RingCentral Contact Center, TalkdeskFive alternatives
Five9, NICE CXone, RingCentral Contact Center, Talkdesk, Webex Contact CenterTwo alternatives
CallHippo, NextivaGrok 4.1 FastAircall, TalkdeskFive9Changedagainst: Genesys Cloud CXno first choiceNextivano first choiceagainst: Aircall, Dialpad Ai Contact Center, Five9, Genesys Cloud CX, NICE CXone, Nextiva, RingCentral Events, Talkdesk
Three alternatives
CloudTalk, Dialpad Ai Contact Center, Five9Three alternatives
Dialpad Ai Contact Center, RingCentral Contact Center, TalkdeskFour alternatives
Amazon Connect, CloudTalk, Freshcaller, RingCentral RingCXMistral SmallFive9Dialpad Connect, NICE CXoneChangedno first choiceLiveAgent, Zendesk Contact Centeragainst: Dialpad Ai Contact Centerno first choiceagainst: Amazon Connect, Avaya Infinity, Genesys PureConnect, NICE CXone, Twilio Flex, Vonage APIs
Three alternatives
Dialpad Ai Contact Center, Nextiva Contact Center, TalkdeskTwo alternatives
RingCentral RingCX, Twilio FlexOne alternative
FreshdeskDeepSeek V4 FlashFive9TalkdeskChangedagainst: NICE CXoneGenesys Cloud CX, NICE CXoneagainst: CiscoDialpad Ai Contact Center, Freshdesk Contact Centerno first choiceagainst: 8x8 Contact Center, Aircall, Five9, Salesforce Agentforce
Four alternatives
CloudTalk, Dialpad Ai Contact Center, Genesys Cloud CX, TalkdeskTwo alternatives
8x8 Contact Center, Five9Four alternatives
Amazon Web Services, Five9, Talkdesk, Zoom Contact CenterThree alternatives
Aircall, CloudTalk, LiveAgentLlama 4 MaverickCloudTalkAlowareChangedno first choiceLiveAgentno first choicenothing named
Two alternatives
RingCX, TalkdeskFour alternatives
CloudTalk, Five9, RingCX, TalkdeskFive alternatives
Aircall, CloudTalk, Freshcaller, Nextiva, TalkdeskQwen 3.7 FlashDialpad Ai Contact Center, Five9TalkdeskChangedagainst: CiscoGenesys Cloud CX, NICE CXoneCloudTalk, Freshcaller, LiveAgentno first choiceagainst: 8x8 Contact Center, Five9, Genesys Cloud CX, NICE CXone
One alternative
Genesys Cloud CXFour alternatives
Five9, Genesys Cloud CX, Twilio Flex, Zoom Contact CenterFive alternatives
Dialpad Ai Contact Center, Five9, Nextiva, Talkdesk, Yellow.aiOne alternative
RingCentral EventsKimi K2Dialpad Ai Contact Center, Five9Five9, Genesys Cloud CXChangedagainst: Amazon Connect, NICE CXoneno first choiceagainst: Five9FreshcallerFive9, Genesys Cloud CXagainst: Aircall, CloudTalk
Two alternatives
Genesys Cloud CX, NextivaTwo alternatives
CloudTalk, TalkdeskFour alternatives
CloudTalk, Dialpad Ai Contact Center, JustCall, LiveAgentTwo alternatives
Amazon Connect, TalkdeskGLM 4.7 FlashXDialpad Ai Contact Center, TalkdeskTalkdeskChangedno first choiceFreshdesk Contact Centerno first choiceagainst: 8x8 Contact Center, Avaya Infinity, Dialpad Ai Contact Center, Five9, Genesys Cloud CX, NICE CXone, Talkdesk, ZIWO
Three alternatives
Five9, Freshdesk Contact Center, Zendesk Contact CenterTwo alternatives
8x8 Contact Center, Genesys Cloud CXFour alternatives
Amazon Connect, CloudTalk, LiveAgent, NextivaMiniMax M2.5Five9NICE CXone, TalkdeskChangedGenesys Cloud CX, NICE CXoneFreshcallerno first choiceagainst: 8x8, Five9, NICE CXone, Zoom Contact Center
Three alternatives
CloudTalk, Dialpad Ai Contact Center, TalkdeskThree alternatives
Dialpad Ai Contact Center, Genesys Cloud CX, RingCXThree alternatives
Talkdesk, Twilio Flex, Zendesk Contact CenterThree alternatives
Aircall, Dialpad Ai Contact Center, RingoverGPT-6 LunaFive9Genesys Cloud CXChangedno first choiceAmazon Connectno first choiceagainst: Amazon Connect, Avaya Aura 10.1.x, Mitel MiContact Center Business, Mitel MiVoice Connect
Two alternatives
Genesys Cloud CX, Salesforce VoiceThree alternatives
Five9, NICE CXone, Zoom Contact CenterSeven alternatives
Amazon Connect, Cisco Webex Contact Center, Five9, Genesys Cloud CX, NICE CXone, Talkdesk, Zoom Contact CenterOne alternative
AircallMuse Glimmer 30BCloudTalkTalkdeskChangedGenesys Cloud CXCallHippo, Freshdesk Contact Centerno first choiceagainst: 8x8, AWS, Avaya Infinity, Cisco Webex Contact Center, Five9, Google, Microsoft Dynamics 365 Contact Center, Talkdesk, Zoom Webinars
Five alternatives
Aloware, Dialpad Ai Contact Center, Five9, Nextiva, TalkdeskThree alternatives
Dialpad Ai Contact Center, JustCall, RingCentral Contact CenterSix alternatives
AWS, Five9, NICE CXone, RingCentral RingCX, Talkdesk, Zendesk for Customer ServiceFour alternatives
Aircall, Dialpad Ai Contact Center, LiveAgent, NextivaBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:12 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:56 | yes | 2 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:25 | yes | 11 | 27 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-05 00:22 | yes | 20 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:56 | yes | 22 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:42 | yes | 8 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:42 | yes | 21 | 37 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:23 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:25 | yes | 9 | 27 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:32 | yes | 8 | 15 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:26 | yes | 19 | 57 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:02 | yes | 5 | 18 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:41 | yes | 3 | 18 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:24 | yes | 12 | 15 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:40 | yes | 18 | 11 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:43 | yes | 3 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:54 | yes | 15 | 26 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-04 22:34 | yes | 17 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:45 | yes | 21 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:10 | yes | 14 | 8 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:52 | yes | 25 | 28 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:16 | yes | 5 | 8 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 23:00 | no | 0 | 24 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:47 | yes | 10 | 16 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:50 | yes | 24 | 91 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:59 | yes | 10 | 16 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:58 | yes | 4 | 23 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:12 | yes | 14 | 19 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:57 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:03 | yes | 6 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 23:56 | yes | 15 | 25 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-05 00:57 | yes | 19 | 4 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 01:00 | yes | 22 | 10 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:30 | yes | 12 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:59 | yes | 25 | 47 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:39 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:43 | yes | 5 | 16 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:11 | yes | 14 | 29 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:21 | yes | 25 | 38 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:11 | yes | 15 | 16 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-04 23:56 | yes | 9 | 31 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 22:45 | yes | 15 | 29 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:16 | yes | 10 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:24 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:30 | yes | 25 | 27 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-05 00:21 | yes | 20 | 4 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:29 | yes | 24 | 11 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:25 | yes | 7 | 6 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:27 | yes | 20 | 36 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:50 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 23:36 | yes | 5 | 14 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:11 | yes | 10 | 26 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 22:56 | yes | 10 | 44 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:35 | yes | 5 | 14 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:43 | yes | 2 | 14 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 22:11 | yes | 14 | 16 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:24 | no | 0 | 5 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:14 | no | 0 | 13 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:42 | yes | 9 | 26 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-04 23:48 | yes | 29 | 4 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:04 | yes | 19 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:39 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:51 | yes | 19 | 40 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:58 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:48 | yes | 11 | 25 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:43 | yes | 24 | 31 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 22:53 | no | 0 | 17 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:29 | no | 0 | 8 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:28 | yes | 3 | 23 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:20 | no | 0 | 10 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:07 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:42 | yes | 5 | 4 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:19 | yes | 25 | 27 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-05 00:01 | yes | 19 | 11 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:58 | yes | 22 | 8 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:09 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:21 | yes | 23 | 24 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:27 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:09 | yes | 25 | 35 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:19 | yes | 25 | 24 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:41 | yes | 15 | 58 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:14 | yes | 23 | 35 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:46 | yes | 3 | 24 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:50 | yes | 25 | 29 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Avaya read as Avaya Infinity
Avaya (especially Avaya Contact Center Select/Premier) read as Avaya Infinity
Dialpad read as Dialpad Ai Contact Center
Genesys read as Genesys Cloud CX
Genesys (Genesys Cloud CX) read as Genesys Cloud CX
Microsoft read as Microsoft Dynamics 365 Contact Center
Salesforce read as Salesforce Service Cloud
Salesforce Service Cloud Voice read as Salesforce Service Cloud
Zendesk read as Zendesk Contact Center
Zendesk Suite read as Zendesk Contact Center
Unresolved, counted raw
AVOXI
AWS Amazon Connect
Amazon Web Services (AWS/Amazon Connect)
Amazon Web Services (Amazon Connect)
Avaya Agent for Desktop
Avaya Aura 10.1.x
Avaya Communication Manager (CM) 10.1
Cisco
Cognigy.AI Platform
Elastix
Exotel
Genesys PureConnect
Google
MiVoice Connect (formerly ShoreTel)
MiVoice Office 250
Mitel MiCloud Connect
Mitel MiVoice Connect (on-prem)
RingCentral Engage
Salesforce Voice
Servetel
Twilio
UJET
Vonage APIs
Vonage Business Communications
ZIWO (Cloud Call Center)
Discontinued, still offered
No shut-down product was recommended here.