1 category · Named, not rankedDialpad Connect
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Contact center platforms | Customer | 2% | 18 of 86 | 0% | 1 | under 10 labels · led by Five9 at 18% |
Movement
By model
How each model treated Dialpad Connect across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Dialpad Connect and NICE CXone are top recommendations due to their balance of advanced features, scalability, and mid-market focus” Mistral Small · Contact center · paraphrase prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
Named alongside
The products named in the same answers as Dialpad Connect, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Dialpad Connect was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 2 of the 2 answers that named Dialpad Connect and are not a share of its labels.
Domains cited
Ten of the eleven domain citations in answers naming Dialpad Connect came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
dialpad.com is not in Google's top ten for any of the category's searches. In the answers, Dialpad Connect takes 2% of first choices and Five9 takes 18%.ShowHide
Search and answers
In search
Google, US estimates- Organic visits to its site
- about 6,588,510 a month
- Searches its site ranks for
- 31,608 · 4,106 in the top three
- Sites linking to it
- 13,084
- Paid Google search
- 13 searches its ads show for, about 95 clicks and $1,842 a month (estimate)
In answers
This edition- First choices
- 1 across its categories
- Named in
- 2 answers
- Its own site cited
- in 2 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,268 | undated | |||
| News or press | 699 | undated | |||
| Case study | 491 | undated | |||
| Conference or event | 366 | undated | |||
| Report or ebook | 119 | undated | |||
| Comparison | 76 | undated | |||
| Glossary or explainer | 73 | undated | |||
| Webinar or virtual event | 63 | undated | |||
| Template or tool | 15 | undated |
How it is countedHide how it is counted
Every page dialpad.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Dialpad Connect
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Dialpad is the company behind Dialpad Connect.ShowHide
The company
On record
Wikidata- Website
- dialpad.com
- Headquarters
- United States
- Founded
- 2014
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- All-in-one customer communication platform with AI that takes notes, delivers insights, and helps your team stay productive.
- Free plan or trial
- free 14-day trial dialpad.com/products
- Certifications
- HIPAA compliantSOC 2 certifiedSOC 2ISO/IEC 27001:2022ISO/IEC 27017:2015ISO/IEC 27018:2019PCI DSSHIPAA
- Hosting
- USGlobalEUCAJPAUBrazilCanada
- Customers named
- RandstadUberREMAXT-MobileCNNNetflixTractor Supply Co.Cigna
- Not stated on the pages read
- Who it is for, price, starting price, integrations
What Dialpad Connect's own pages state, read October 6, 2026: dialpad.com, dialpad.com/pricing, trust.dialpad.com, dialpad.com/products, dialpad.com/customers. A claimed page can correct any of them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Dialpad Connect's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Dialpad Connect, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Dialpad Connect by email, built from the raw record of the edition. It shows:
- where Dialpad Connect is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Dialpad Connect, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.