Community platforms
Asked as “customer community platform”, and as “online community software for customers”, on behalf of a mid-market B2B company. 62 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
29%
Contested · Discourse 18%
29Bettermode18Discourse16Higher Logic Vanilla37others
29% of first choices, contested.
Since September 2026↗new leaderNew leader since September 2026: Bettermode (29%) replaces Higher Logic Vanilla (23% then, 13% now), 16 points clear, past the 11-point floor.Bettermode leads at 29%, replacing Higher Logic Vanilla, which led at 23% and stands at 13% now: 16 points clear, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Circle43%Clear leader▲+13Since September 2026: 31% → 44%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →Mid-market
Bettermode29%Contested↗new leaderNew leader since September 2026: Bettermode (29%) replaces Higher Logic Vanilla (23% then, 13% now), 16 points clear, past the 11-point floor.This pageEnterprise
Higher Logic Vanilla29%Contested▼−11Since September 2026: 40% → 29%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →
Circle43%Clear leader▲+13Since September 2026: 31% → 44%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →Mid-marketBettermode29%Contested↗new leaderNew leader since September 2026: Bettermode (29%) replaces Higher Logic Vanilla (23% then, 13% now), 16 points clear, past the 11-point floor.This pageEnterpriseHigher Logic Vanilla29%Contested▼−11Since September 2026: 40% → 29%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Bettermode29%10%48accepted challenger▲+6Since September 2026: 23% → 29%, +6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.23% → 29%
Bettermode29%10%48accepted challenger▲+6Since September 2026: 23% → 29%, +6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.23% → 29%02
Discourse18%6%49accepted challenger▲+4Since September 2026: 13% → 16%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.13% → 16%
Discourse18%6%49accepted challenger▲+4Since September 2026: 13% → 16%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.13% → 16%03Higher Logic Vanilla16%13%38accepted challenger▼−11Since September 2026: 23% → 13%, −11 points. Inside the 11-point floor: within noise. Read over the models both editions asked.23% → 13%
Higher Logic Vanilla16%13%38accepted challenger▼−11Since September 2026: 23% → 13%, −11 points. Inside the 11-point floor: within noise. Read over the models both editions asked.23% → 13%04Circle11%13%53accepted challenger▼−2Since September 2026: 15% → 13%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.15% → 13%
Circle11%13%53accepted challenger▼−2Since September 2026: 15% → 13%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.15% → 13%05
Gainsight Customer Communities3%8%36accepted challenger▼−3Since September 2026: 6% → 4%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 4%
Gainsight Customer Communities3%8%36accepted challenger▼−3Since September 2026: 6% → 4%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 4%06
Mighty Networks3%23%31accepted challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%
Mighty Networks3%23%31accepted challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%07
Discord3%46%13criticized challenger▼−7Since September 2026: 11% → 4%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.11% → 4%
Discord3%46%13criticized challenger▼−7Since September 2026: 11% → 4%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.11% → 4%08
Higher Logic2%25%12criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Higher Logic2%25%12criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the three products at 0%, ordered by negative rate
11
Khoros Communities0%52%33criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Khoros Communities0%52%33criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%10
Salesforce Experience Cloud0%41%27criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Salesforce Experience Cloud0%41%27criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%09
Zendesk Community0%13%15accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Zendesk Community0%13%15accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Bettermode vs Gainsight Customer CommunitiesBettermode vs Mighty NetworksBettermode vs DiscordBettermode vs Higher LogicDiscourse vs Higher Logic VanillaDiscourse vs CircleDiscourse vs Gainsight Customer CommunitiesDiscourse vs Mighty NetworksDiscourse vs DiscordDiscourse vs Higher LogicHigher Logic Vanilla vs CircleHigher Logic Vanilla vs Gainsight Customer CommunitiesHigher Logic Vanilla vs Mighty NetworksHigher Logic Vanilla vs DiscordHigher Logic Vanilla vs Higher LogicCircle vs Gainsight Customer CommunitiesCircle vs Mighty NetworksCircle vs DiscordCircle vs Higher LogicGainsight Customer Communities vs Mighty NetworksGainsight Customer Communities vs DiscordGainsight Customer Communities vs Higher LogicMighty Networks vs DiscordMighty Networks vs Higher LogicDiscord vs Higher Logic
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102030405060708091011Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Bettermode29%
Bettermode29%02Discourse18%
Discourse18%03Higher Logic Vanilla16%
Higher Logic Vanilla16%04Circle11%
Circle11%05Gainsight Customer Communities3%
Gainsight Customer Communities3%06Mighty Networks3%
Mighty Networks3%07Discord3%
Discord3%08Higher Logic2%
Higher Logic2%09Zendesk Community0%
Zendesk Community0%10Salesforce Experience Cloud0%
Salesforce Experience Cloud0%11Khoros Communities0%
Khoros Communities0%What they warned about
Four of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Grok 4.1 Fast, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Khoros Communities52%
17 of 33 labels negative · 10 of 14 models · 4 hard negative
“**Verdict:** Avoid unless you're a large enterprise with the budget and team to manage a complex, potentially buggy platform.” DeepSeek V4 Flash, negative prompt
Salesforce Experience Cloud41%
11 of 27 labels negative · 8 of 14 models · 2 hard negative
“**When to avoid**: Unless you're already all-in on Salesforce stack. Often criticized as bloated for pure community use.” Grok 4.1 Fast, negative prompt
Mighty Networks23%
7 of 31 labels negative · 5 of 14 models · 4 hard negative
““Platforms to Avoid (Unsuitable for most large enterprises): Circle, Mighty Networks, Bettermode (formerly Tribe)”” Muse Glimmer 30B, negative prompt
Circle13%
7 of 53 labels negative · 5 of 14 models · 3 hard negative
““Platforms to Avoid (Unsuitable for most large enterprises): Circle, Mighty Networks, Bettermode (formerly Tribe)”” Muse Glimmer 30B, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1033 links across 223 sites, every framing counted. Ranked by the number of answers carrying the site or page. 47 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Bettermode42 answers · 67 citations · 14 models
vendor site · Guideflow38 answers · 50 citations · 12 models
34 answers · 34 citations · 11 models
vendor site · LearnWorlds32 answers · 37 citations · 10 models
27 answers · 28 citations · 11 models
24 answers · 38 citations · 10 models
vendor site · Spotsaas24 answers · 25 citations · 10 models
vendor site · Higher Logic23 answers · 33 citations · 11 models
20 answers · 44 citations · 9 models
vendor site · WorkRamp19 answers · 19 citations · 9 models
17 answers · 18 citations · 8 models
16 answers · 17 citations · 10 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
35 answers · 12 models
34 answers · 11 models
29 answers · 12 models
27 answers · 9 models
26 answers · 11 models
23 answers · 10 models
19 answers · 9 models
18 answers · 10 models
17 answers · 9 models
16 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer community platform”, “customer community platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Bettermode bettermode.com | 29% | 134 | 880 | 16 | 13,780 | 7 | ||
| Discourse discourse.org | 18% | 116 | 49,500 | 3,505 | 134,346 | 3 | ||
| Higher Logic higherlogic.com Higher Logic Vanilla 16%, Higher Logic 2% | 18% | 99 | 1,900 | 79 | 12,921 | $10,173 | 23 | 4 |
| Circle circle.so | 11% | 128 | 301,000 | 242,528 | 215,494 | $1,570 | 55 | 8 |
| Gainsight Customer Communities gainsight.com | 3% | 99 | 50 | 0 | 59,569 | 58 | 2 | |
| Mighty Networks mightynetworks.com | 3% | 73 | 12,100 | 255 | 53,793 | 2 | ||
| Discord discord.com | 3% | 52 | 6,120,000 | 159,421 | 8,388,839 | 9 | ||
| Zapnito zapnito.com | 2% | 8 | ||||||
| LearnWorlds learnworlds.com | 2% | 80 | 5,400 | 67 | 27,442 | $51 | 69 | |
| Zoho parent site Zoho CommunitySpaces 2% | 2% | 18 | 10 | 0 |
Google's top ten for the two searches hold 16 sites; 1 of them are among the sites the models cited here (higherlogic.com). The first result for “best customer community platform” is uscreen.tv.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer community platform for a mid-market B2B company?”Paraphrase“Which online community software for customers would you recommend to a mid-sized B2B company?”Comparative“What are the top customer community platforms and how do they differ?”Budget-constrained“What is the best customer community platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer community platform. What should we look at?”Negative“Which customer community platforms should I avoid or be cautious about?”
Claude Haiku 4.5Bettermodeno first choiceChangedagainst: LinkedIn Groupsno first choiceDiscord, Mighty Networksagainst: Facebook Groupsno first choicenothing named
Four alternatives
Gainsight Customer Communities, Higher Logic Vanilla, Influitive, Zendesk CommunityOne alternative
DiscourseGPT-5.4 miniHigher Logic VanillaHigher Logic VanillaHeldno first choiceDiscourseagainst: Bettermode, Zendesk Communityno first choicenothing named
One alternative
Khoros CommunitiesThree alternatives
Gainsight Customer Communities, Khoros Communities, Zendesk CommunityFour alternatives
Bettermode, Circle, Higher Logic, Salesforce Experience CloudOne alternative
ForumcatGemini 3.5 FlashBettermodeGainsight Customer CommunitiesChangedagainst: Circle, Khoros Communities, Mighty Networks, Salesforce Experience Cloudno first choiceagainst: Khoros CommunitiesDiscourse, Heartbeatagainst: Facebook Groups, SlackGainsight Customer Communitiesagainst: Discord, Facebook Groups, Salesforce Experience Cloud, Slackagainst: Discord, Facebook Groups, Khoros Communities, Salesforce Experience Cloud, Slack
Four alternatives
Circle, Discourse, Gainsight Customer Communities, Higher Logic VanillaThree alternatives
Bettermode, Discourse, Higher Logic VanillaEight alternatives
Bettermode, Circle, Discourse, Gainsight Customer Communities, Hivebrite, Mighty Networks, Salesforce Experience Cloud, SkoolThree alternatives
Circle, Discord, FlarumFive alternatives
Bettermode, Circle, Discourse, Higher Logic Vanilla, Mighty NetworksPerplexity SonarBettermodeagainst: Higher Logic, Khoros CommunitiesBettermodeHeldno first choiceCircle, Discourseagainst: Gainsight Customer Communitiesno first choiceagainst: Chatter, Discord, Facebook Groups, HipChat, LinkedIn Groups, Reddit Communities, Slack
Three alternatives
Circle, Discourse, Gainsight Customer CommunitiesFour alternatives
Gainsight Customer Communities, Higher Logic Vanilla, Zapnito, Zoho CommunitySpacesOne alternative
KustomerGrok 4.1 FastHigher Logic Vanillaagainst: Khoros CommunitiesBettermodeChangedno first choiceDiscourseagainst: Circle, Mighty NetworksBettermode, Discourseagainst: Mighty Networksagainst: Higher Logic Vanilla, Khoros Communities, Salesforce Experience Cloud
Four alternatives
Bettermode, Circle, Discourse, Gainsight Customer CommunitiesFour alternatives
Circle, Discourse, Gainsight Customer Communities, Higher Logic VanillaTwo alternatives
Discord, Facebook GroupsMistral SmallCircleZoho CommunitySpacesChangedCircleBettermode, Discourseagainst: Higher Logic, Lithiumno first choiceagainst: NodeBB, phpBBagainst: Bettermode, Circle, Khoros Communities, Mighty Networks, Salesforce Experience Cloud
Two alternatives
Bettermode, DiscourseOne alternative
CircleSix alternatives
Bettermode, Discourse, Gainsight Customer Communities, Higher Logic Vanilla, Khoros Communities, Mighty NetworksDeepSeek V4 FlashBettermodeagainst: Discourse, Gainsight Customer Communities, Khoros CommunitiesBettermodeHeldagainst: Khoros CommunitiesHigher Logic Vanillaagainst: Salesforce Experience CloudDiscourseno first choiceagainst: Discourse, Khoros Communitiesagainst: Bettermode, Higher Logic Vanilla, Invision Community, Khoros Communities
Two alternatives
Circle, Higher Logic VanillaTwo alternatives
Gainsight Customer Communities, Higher Logic VanillaSeven alternatives
Bettermode, Circle, Discourse, Hivebrite, Influitive, Khoros Communities, Mighty NetworksFive alternatives
Circle, Discord, Facebook Groups, Mighty Networks, SkoolLlama 4 MaverickBettermodeCircleChangedno first choiceBettermodeno first choicenothing named
Two alternatives
Bettermode, WorkRampTwo alternatives
Hivebrite, Webex Events/WebinarsQwen 3.7 FlashCircleagainst: LinkedIn Groups, Salesforce Experience CloudInbound CommunityChangedno first choiceZapnitoConnectBy, Higher Logic Vanillaagainst: Discourse, phpBBagainst: Circle, Higher Logic Vanilla, Khoros Communities, Mighty Networks, Salesforce Experience Cloud
Two alternatives
Discourse, HubSpot CommunityThree alternatives
Circle, Discourse, Salesforce Community CloudFive alternatives
Circle, Gainsight Spaces, Influitive, Khoros Communities, Zendesk CommunityFour alternatives
Circle, Discourse, Mighty Networks, SkoolKimi K2Bettermode, CircleBettermode, Higher Logic VanillaChangedno first choiceDiscourseno first choiceagainst: Discord, Higher Logic Vanilla, Khoros Communities, Salesforce Experience Cloud, Slack
Three alternatives
Discourse, Gainsight Customer Communities, Higher Logic VanillaTwo alternatives
Circle, Gainsight Customer CommunitiesFour alternatives
Answerbase, Circle, GroupApp, Mighty NetworksGLM 4.7 FlashXBettermode, Circleagainst: Higher Logic VanillaBettermodeChangedagainst: Gainsight Customer Communitiesno first choiceDiscourse, Facebook Groups, LinkedIn Groups, WordPress with BuddyPress/Membersno first choiceagainst: Higher Logic, Zendesk Community
One alternative
Gainsight Customer CommunitiesTwo alternatives
Discourse, InfluitiveSix alternatives
Bettermode, Circle, LearnWorlds, Mighty Networks, Talkyard, Zendesk CommunityMiniMax M2.5Bettermode, Higher Logic Vanillaagainst: Khoros CommunitiesHigher Logic, Higher Logic VanillaChangedCircleagainst: Discord, SlackCircle, Discord, LearnWorlds, Mighty Networksno first choiceagainst: Discord, Nextdoor, Reddit
Two alternatives
Circle, DiscourseThree alternatives
Circle, Discourse, Mighty NetworksFive alternatives
Discourse, Khoros Communities, Mighty Networks, Salesforce Experience Cloud, Zendesk CommunityGPT-6 LunaHigher Logic VanillaHigher Logic VanillaHeldno first choiceagainst: Khoros CommunitiesDiscourseno first choiceagainst: Khoros Communities, Salesforce Experience Cloud
Two alternatives
Bettermode, DiscourseThree alternatives
Discourse, Gainsight Customer Communities, Salesforce Experience CloudOne alternative
CircleMuse Glimmer 30BBettermode, Higher Logic VanillaBettermodeChangedno first choiceagainst: Bettermode, Circle, Mighty Networks, TribeDiscourseagainst: Circleno first choiceagainst: Bettermode, Circle, Facebook, Guild, Khoros Communities, Lithium, Mighty Networks, Salesforce Experience Cloud, phpBB, vBulletin Cloud
Two alternatives
Circle, DiscourseFour alternatives
Gainsight Customer Communities, Higher Logic Vanilla, Salesforce Experience Cloud Customer Community, Zendesk CommunityFive alternatives
Gainsight Customer Communities, Higher Logic, Influitive, Khoros Communities, Salesforce Experience CloudSeven alternatives
Bettermode, Discord, Facebook Groups, LearnWorlds, Whop, Wylo, ZapnitoBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:51 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:34 | yes | 2 | 7 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:46 | yes | 14 | 28 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 12:02 | yes | 19 | 4 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:07 | yes | 25 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:10 | yes | 13 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:38 | yes | 20 | 22 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:20 | yes | 5 | 1 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:37 | no | 0 | 34 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:46 | yes | 22 | 26 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:56 | yes | 23 | 25 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:31 | yes | 11 | 21 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:37 | yes | 2 | 11 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:17 | yes | 21 | 25 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:47 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:56 | yes | 5 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:12 | yes | 17 | 29 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 13:56 | yes | 20 | 4 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:33 | yes | 22 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:02 | yes | 5 | 2 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:04 | yes | 21 | 37 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:49 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:57 | no | 0 | 28 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 14:10 | yes | 20 | 18 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:08 | yes | 25 | 122 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:08 | yes | 5 | 10 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:09 | yes | 4 | 11 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:09 | yes | 18 | 32 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:36 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:02 | yes | 5 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:16 | yes | 22 | 25 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 10:29 | yes | 19 | 4 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:15 | yes | 18 | 9 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:34 | yes | 8 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:24 | yes | 21 | 33 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:34 | yes | 5 | 1 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:02 | yes | 21 | 75 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:48 | yes | 20 | 30 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:36 | yes | 21 | 37 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:29 | yes | 18 | 28 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 07:41 | yes | 6 | 32 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 07:40 | yes | 12 | 35 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:36 | no | 0 | 5 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:28 | yes | 3 | 7 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:31 | yes | 18 | 32 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 11:22 | yes | 20 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:00 | yes | 19 | 5 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:52 | yes | 5 | 3 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:45 | yes | 24 | 27 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:41 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:39 | yes | 8 | 40 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:14 | yes | 20 | 19 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:59 | yes | 15 | 17 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:26 | yes | 9 | 20 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 13:15 | yes | 2 | 13 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 14:13 | yes | 15 | 23 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:39 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:27 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:39 | yes | 10 | 25 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 09:15 | yes | 19 | 4 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:42 | yes | 12 | 8 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:35 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:43 | yes | 25 | 48 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:38 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:47 | no | 0 | 39 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:55 | yes | 13 | 16 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:29 | yes | 14 | 89 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:05 | yes | 9 | 22 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:13 | yes | 2 | 16 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 07:50 | yes | 12 | 31 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:22 | no | 0 | 2 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:09 | yes | 6 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:24 | yes | 23 | 28 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 08:03 | yes | 20 | 5 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:26 | yes | 25 | 15 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:41 | yes | 5 | 3 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:38 | yes | 24 | 30 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:39 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:48 | yes | 5 | 16 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:59 | yes | 25 | 27 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:39 | yes | 22 | 90 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:57 | yes | 5 | 20 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:45 | yes | 2 | 21 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:03 | yes | 24 | 24 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Gainsight read as Gainsight Customer Communities
Gainsight (Community) read as Gainsight Customer Communities
Gainsight CC (formerly inSided) read as Gainsight Customer Communities
Gainsight Communities read as Gainsight Customer Communities
Gainsight inSided read as Gainsight Customer Communities
Khoros read as Khoros Communities
Khoros (formerly Lithium) read as Khoros Communities
Unresolved, counted raw
Answerbase
Chatter
CommonLit
ConnectBy
EzyCourse
Forumcat
Frappe Helpdesk / FreeScout / osTicket
Gainsight Spaces
GetSatisfaction
Guild
HipChat
HubSpot Community
IBM Connections
Inbound Community (formerly Comm100 Community)
Microsoft Dynamics 365 Communities
SMF
Salesforce Experience Cloud Customer Community
Social+
Talkyard
Telligent (now part of Verint)
Tribul/Rocket.Chat
TruInsight
WordPress with BuddyPress/Members
Yammer/Slack Communities
Discontinued, still offered
No shut-down product was recommended here.