Community platforms for enterprise buyers
Asked as “customer community platform”, and as “online community software for customers”, on behalf of an enterprise B2B company. 55 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
29%
Contested · Gainsight Customer Communities 15%
29Higher Logic Vanilla15Gainsight Customer Communities15Khoros Communities42others
29% of first choices, contested.
Since September 2026▼−11Since September 2026: 40% → 29%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.Higher Logic Vanilla held the lead, −11 points on 40%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Circle43%Clear leader▲+13Since September 2026: 31% → 44%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →Mid-market
Bettermode29%Contested↗new leaderNew leader since September 2026: Bettermode (29%) replaces Higher Logic Vanilla (23% then, 13% now), 16 points clear, past the 11-point floor.Standing →Enterprise
Higher Logic Vanilla29%Contested▼−11Since September 2026: 40% → 29%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.This page
Circle43%Clear leader▲+13Since September 2026: 31% → 44%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →Mid-marketBettermode29%Contested↗new leaderNew leader since September 2026: Bettermode (29%) replaces Higher Logic Vanilla (23% then, 13% now), 16 points clear, past the 11-point floor.Standing →EnterpriseHigher Logic Vanilla29%Contested▼−11Since September 2026: 40% → 29%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Higher Logic Vanilla29%6%48accepted challenger▼−11Since September 2026: 40% → 29%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.40% → 29%
Higher Logic Vanilla29%6%48accepted challenger▼−11Since September 2026: 40% → 29%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.40% → 29%02
Gainsight Customer Communities15%7%45accepted challenger▲+1Since September 2026: 12% → 12%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.12% → 12%
Gainsight Customer Communities15%7%45accepted challenger▲+1Since September 2026: 12% → 12%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.12% → 12%03
Khoros Communities15%31%59criticized challenger▲+1Since September 2026: 13% → 15%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.13% → 15%
Khoros Communities15%31%59criticized challenger▲+1Since September 2026: 13% → 15%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.13% → 15%04Bettermode13%28%36criticized challenger▲+11Since September 2026: 4% → 15%, +11 points. Past the 11-point floor: movement. Read over the models both editions asked.4% → 15%
Bettermode13%28%36criticized challenger▲+11Since September 2026: 4% → 15%, +11 points. Past the 11-point floor: movement. Read over the models both editions asked.4% → 15%05
Discourse11%14%29accepted challenger▲+5Since September 2026: 6% → 10%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 10%
Discourse11%14%29accepted challenger▲+5Since September 2026: 6% → 10%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 10%06
Salesforce Experience Cloud11%40%53criticized challenger▲+1Since September 2026: 12% → 12%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.12% → 12%
Salesforce Experience Cloud11%40%53criticized challenger▲+1Since September 2026: 12% → 12%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.12% → 12%Show the four products at 0%, ordered by negative rate
10
Mighty Networks0%80%15criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Mighty Networks0%80%15criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%09Circle0%65%23criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%
Circle0%65%23criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%07
Sprinklr0%18%11accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Sprinklr0%18%11accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%08
Zendesk Community0%18%11accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Zendesk Community0%18%11accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Bettermode vs Gainsight Customer CommunitiesBettermode vs Mighty NetworksBettermode vs DiscordBettermode vs Higher LogicDiscourse vs Higher Logic VanillaDiscourse vs CircleDiscourse vs Gainsight Customer CommunitiesDiscourse vs Mighty NetworksDiscourse vs DiscordDiscourse vs Higher LogicHigher Logic Vanilla vs CircleHigher Logic Vanilla vs Gainsight Customer CommunitiesHigher Logic Vanilla vs Mighty NetworksHigher Logic Vanilla vs DiscordHigher Logic Vanilla vs Higher LogicCircle vs Gainsight Customer CommunitiesCircle vs Mighty NetworksCircle vs DiscordCircle vs Higher LogicGainsight Customer Communities vs Mighty NetworksGainsight Customer Communities vs DiscordGainsight Customer Communities vs Higher LogicMighty Networks vs DiscordMighty Networks vs Higher LogicDiscord vs Higher Logic
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Higher Logic Vanilla29%
Higher Logic Vanilla29%02Gainsight Customer Communities15%
Gainsight Customer Communities15%03Khoros Communities15%
Khoros Communities15%04Bettermode13%
Bettermode13%05Discourse11%
Discourse11%06Salesforce Experience Cloud11%
Salesforce Experience Cloud11%07Sprinklr0%
Sprinklr0%08Zendesk Community0%
Zendesk Community0%09Circle0%
Circle0%10Mighty Networks0%
Mighty Networks0%What they warned about
Five of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Llama 4 Maverick, Qwen 3.7 Flash, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Salesforce Experience Cloud40%
21 of 53 labels negative · 12 of 14 models · 8 hard negative
“Avoid for Predictable Cost - **Salesforce Experience Cloud**: Priced at $5-15/member/month plus licensing—costs escalate quickly” MiniMax M2.5, budget prompt
Khoros Communities31%
18 of 59 labels negative · 12 of 14 models · 3 hard negative
“Platforms to AVOID for Predictable Costs ... Modular pricing scales with usage; median contract $164K/year” Kimi K2, budget prompt
Circle65%
15 of 23 labels negative · 11 of 14 models · 9 hard negative
“Platforms to Avoid or Be Cautious About ### 1. **Circle** - **Primary concern**: Designed primarily for creators, coaches, and small businesses” MiniMax M2.5, negative prompt
Mighty Networks80%
12 of 15 labels negative · 10 of 14 models · 9 hard negative
“Not recommended for large-scale enterprise use, as it lacks the advanced features and customization required by big organizations.” Mistral Small, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
80 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1163 links across 283 sites, every framing counted. Ranked by the number of answers carrying the site or page. 47 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Guideflow51 answers · 65 citations · 12 models
vendor site · Higher Logic40 answers · 67 citations · 14 models
vendor site · Bettermode36 answers · 53 citations · 13 models
34 answers · 34 citations · 12 models
32 answers · 51 citations · 12 models
29 answers · 29 citations · 10 models
vendor site · Spotsaas24 answers · 26 citations · 10 models
vendor site · Gainsight21 answers · 42 citations · 10 models
vendor site · WorkRamp19 answers · 19 citations · 9 models
18 answers · 18 citations · 9 models
17 answers · 17 citations · 9 models
16 answers · 18 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
41 answers · 12 models
33 answers · 12 models
31 answers · 10 models
29 answers · 10 models
25 answers · 10 models
24 answers · 10 models
19 answers · 10 models
19 answers · 9 models
18 answers · 9 models
17 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer community platform”, “customer community platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Higher Logic higherlogic.com Higher Logic Vanilla 29%, Higher Logic Thrive 4%, Higher Logic 2% | 35% | 99 | 1,900 | 79 | 12,921 | $10,173 | 23 | 4 |
| Gainsight Customer Communities gainsight.com | 15% | 99 | 50 | 0 | 59,569 | 58 | 2 | |
| Khoros Communities khoros.ai | 15% | 106 | 40 | 0 | 647 | |||
| Bettermode bettermode.com | 13% | 134 | 880 | 16 | 13,780 | 7 | ||
| Discourse discourse.org | 11% | 116 | 49,500 | 3,505 | 134,346 | 3 | ||
| Salesforce parent site Salesforce Experience Cloud 11% | 11% | 99 | 550,000 | 60,632 | ||||
| Slack slack.com | 2% | 67 | 1,000,000 | 30,850 | 1,672,555 | $27 | 120 | |
| Sprinklr sprinklr.com | 0% | 99 | 14,800 | 464 | 331,213 | 4 | ||
| Zendesk Community zendesk.com | 0% | 31 | 140 | 2 | 5,365,445 | $16,181 | 63 | |
| Zoho parent site Zoho CommunitySpaces 0% | 0% | 18 | 10 | 0 |
Google's top ten for the two searches hold 16 sites; 2 of them are among the sites the models cited here (gainsight.com, higherlogic.com). The first result for “best customer community platform” is uscreen.tv.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer community platform for an enterprise B2B company?”Paraphrase“Which online community software for customers would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer community platforms and how do they differ?”Budget-constrained“What is the best customer community platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer community platform. What should we look at?”Negative“Which customer community platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Gainsight Customer Communities, Higher Logic VanillaSlackChangedHigher Logic VanillaKhoros Communitiesno first choiceagainst: Discord, Hivebrite, Khoros Communities, Salesforce Experience Cloud, Slack
Three alternatives
Bettermode, Khoros Communities, Salesforce Experience CloudFive alternatives
Circle, Jira Community/Confluence, Microsoft Teams, Mighty Networks, NextivaFour alternatives
Bettermode, Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudTwo alternatives
Higher Logic Vanilla, Salesforce Experience CloudGPT-5.4 miniGainsight Customer CommunitiesSalesforce Experience CloudChangedKhoros CommunitiesSalesforce Experience Cloudno first choiceagainst: Higher Logic's Vanilla, Khoros Communities, Salesforce Experience Cloud
Three alternatives
Higher Logic Vanilla, Khoros Communities, Salesforce Experience CloudOne alternative
Higher Logic VanillaTwo alternatives
Gainsight Customer Communities, Salesforce Experience CloudGemini 3.5 FlashSalesforce Experience CloudGainsight Customer CommunitiesChangedagainst: Khoros Communitiesno first choiceagainst: Khoros CommunitiesDiscourseagainst: Gainsight Customer Communities, Salesforce Experience CloudSalesforce Experience Cloudagainst: Circle, Discord, Facebook Groups, Khoros Communities, Mighty Networks, Reddit, Skool, Slack, XenForo, phpBB, vBulletin Cloud
Four alternatives
Discourse, Gainsight Customer Communities, Higher Logic Vanilla, Khoros CommunitiesThree alternatives
Discourse, Higher Logic Vanilla, Salesforce Experience CloudFour alternatives
Discourse, Gainsight Customer Communities, Higher Logic Vanilla, Salesforce Experience CloudOne alternative
Higher Logic VanillaFour alternatives
Discourse, Gainsight Customer Hub, Higher Logic, Khoros CommunitiesPerplexity SonarGainsight Customer CommunitiesBettermode, Higher Logic VanillaChangedno first choiceKhoros Communitiesno first choiceagainst: Discord, Facebook Groups, Jive, LinkedIn Groups, Reddit Communities, Slack, Viva Engage
Two alternatives
Bettermode, Higher Logic VanillaOne alternative
Khoros CommunitiesTwo alternatives
Bettermode, SprinklrGrok 4.1 FastSalesforce Experience Cloudagainst: BettermodeHigher Logic VanillaChangedno first choiceHigher Logicagainst: Bettermode, Circle, Hivebrite, Khoros Communities, Salesforce Experience Cloud, Zendeskno first choiceagainst: Bettermode, Circle, Freshdesk Community, Khoros Communities, Mighty Networks, Salesforce Experience Cloud, Zendesk Gather
Three alternatives
Gainsight PX Communities, Khoros Communities, Zendesk Sunshine CommunitiesTwo alternatives
Khoros Communities, Salesforce Experience CloudOne alternative
DiscourseSix alternatives
Bettermode, Discourse, Higher Logic, Khoros Communities, Salesforce Community, Zendesk CommunityMistral SmallBettermodeBettermodeHeldHigher Logic Vanillaagainst: SprinklrGainsight Customer Communities, Higher Logic Vanilla, Khoros Communitiesno first choiceagainst: Bettermode, Circle, Mighty Networks, Salesforce Experience Cloud
Three alternatives
Gainsight Customer Communities, Higher Logic Vanilla, Zoho CommunitySpacesTwo alternatives
Higher Logic Vanilla, SprinklrTwo alternatives
Bloomfire, Gainsight Customer CommunitiesOne alternative
CircleDeepSeek V4 FlashHigher Logic VanillaHigher Logic VanillaHeldagainst: Circle, Discourse, Mighty Networks, Salesforce Experience CloudHigher Logic VanillaDiscourseagainst: Bettermode, Khoros Communities, Salesforce Experience CloudHigher Logic Vanilla, Khoros Communitiesagainst: Circle, Discord, Facebook Groups, Higher Logic Vanilla, Mighty Networks, Salesforce Experience Cloud, Slack
Three alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudTwo alternatives
Gainsight Customer Communities, Khoros CommunitiesThree alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudOne alternative
Higher Logic VanillaOne alternative
Gainsight Customer CommunitiesLlama 4 Maverickno first choiceBettermodeChangedno first choiceKhoros Communitiesno first choiceagainst: Bettermode, Circle, Khoros Communities, Mighty Networks
Two alternatives
Higher Logic Vanilla, SprinklrQwen 3.7 FlashHigher Logic VanillaBettermode, Higher Logic VanillaChangedagainst: Discourse, Khoros Communities, Slackno first choiceDiscourseagainst: Circle, Mighty Networks, Sprinklrno first choiceagainst: Circle, Discourse, Flux Community, Higher Logic Vanilla, Hootsuite Communities, Mighty Networks, Salesforce Experience Cloud, Tribe.so
Four alternatives
Bettermode, Discourse, Khoros Aurora, Salesforce Experience CloudOne alternative
Salesforce CommunitiesThree alternatives
Bettermode, Gainsight Customer Communities, Khoros CommunitiesKimi K2Higher Logic VanillaHigher Logic VanillaHeldagainst: Salesforce Experience CloudHigher Logic Vanillaagainst: Salesforce Experience CloudDiscourseagainst: Bettermode, Gainsight Customer Communities, Higher Logic Vanilla, Khoros Communities, Salesforce Experience CloudBettermode, Gainsight Customer Communities, Khoros Communitiesagainst: Zendesk Communityagainst: Bettermode, Circle, Khoros Communities, Mighty Networks, Salesforce Experience Cloud
Two alternatives
Gainsight Customer Communities, Khoros CommunitiesOne alternative
Khoros CommunitiesTwo alternatives
Gainsight Customer Communities, Khoros CommunitiesOne alternative
CircleOne alternative
DiscourseGLM 4.7 FlashXHigher Logic VanillaHigher Logic VanillaHeldSalesforce Experience CloudSalesforce Experience Cloudno first choiceagainst: Bettermode, Circle, Discourse, Khoros Communities, Mighty Networks, Salesforce Experience Cloud, phpBB
Four alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience Cloud, Zoho CommunitySpacesFour alternatives
Bloomfire, Gainsight Customer Communities, Khoros Communities, Microsoft Viva EngageFive alternatives
Aha! Communities, Bettermode, Circle, Khoros Communities, Sprinklr CommunitiesMiniMax M2.5BettermodeHigher Logic Vanilla, Khoros CommunitiesChangedHigher Logic Vanilla, Salesforce Experience Cloudagainst: CircleHigher Logic Thriveagainst: Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudDiscourseagainst: Bettermode, Circle, Khoros Communities, Mighty Networks
One alternative
Gainsight Customer CommunitiesThree alternatives
Bettermode, Circle, Salesforce Experience CloudThree alternatives
Gainsight Customer Communities, Khoros Communities, Zendesk CommunityTwo alternatives
Discourse, i4aThree alternatives
Bettermode, Community.com, TightknitGPT-6 LunaGainsight Customer CommunitiesGainsight Customer CommunitiesHeldno first choiceDiscourseagainst: Salesforce Experience Cloudno first choiceagainst: Circle, Discord, Khoros Communities, Salesforce Experience Cloud, Slack
Three alternatives
Higher Logic Vanilla, Khoros Communities, Salesforce Experience CloudTwo alternatives
Higher Logic Vanilla, Salesforce Experience CloudOne alternative
BettermodeMuse Glimmer 30BHigher Logic Vanillaagainst: Salesforce Experience CloudHigher Logic Vanilla, Khoros CommunitiesChangedKhoros Communities, Salesforce Experience CloudHigher Logic Thriveagainst: Khoros Communities, Salesforce Experience Cloud, Zendesk Communityno first choiceagainst: Bettermode formerly Tribe, Circle, Discord server, Facebook Groups, Khoros Communities, Mighty Networks, Salesforce Experience Cloud, Slack group
Two alternatives
Gainsight Customer Communities, Khoros CommunitiesOne alternative
Salesforce Experience CloudThree alternatives
Gainsight Customer Communities, Higher Logic Vanilla, Zendesk CommunityTwo alternatives
Caspio, MatrixFlowsBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:20 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:25 | yes | 5 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:50 | yes | 16 | 24 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 10:25 | yes | 20 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:39 | yes | 25 | 8 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:29 | yes | 15 | 7 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 07:32 | yes | 20 | 35 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:12 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:28 | yes | 20 | 53 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:33 | yes | 14 | 24 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:05 | yes | 12 | 56 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 14:07 | yes | 10 | 21 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:56 | yes | 4 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:09 | yes | 13 | 17 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:06 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:54 | yes | 3 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:24 | yes | 16 | 29 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 13:27 | yes | 14 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:14 | yes | 23 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:24 | yes | 5 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 07:38 | yes | 22 | 36 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:05 | yes | 5 | 1 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:30 | yes | 9 | 35 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:33 | yes | 16 | 17 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:15 | yes | 24 | 106 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:09 | yes | 14 | 46 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 07:38 | yes | 3 | 24 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 07:55 | yes | 14 | 23 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:18 | yes | 16 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:30 | yes | 4 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:35 | yes | 21 | 27 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 13:32 | yes | 19 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:48 | yes | 21 | 8 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:05 | yes | 25 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:04 | yes | 22 | 46 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 14:15 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:08 | yes | 9 | 18 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 13:32 | yes | 22 | 36 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:54 | yes | 25 | 46 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:47 | yes | 13 | 23 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:17 | yes | 5 | 17 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:42 | yes | 21 | 40 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:19 | yes | 19 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:45 | yes | 4 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 14:02 | yes | 21 | 26 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 10:58 | yes | 17 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 13:04 | yes | 19 | 12 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:55 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:54 | yes | 24 | 35 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:46 | yes | 5 | 1 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:52 | yes | 24 | 62 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 07:42 | yes | 19 | 25 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:08 | yes | 25 | 19 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:50 | yes | 22 | 32 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 13:23 | yes | 3 | 18 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:22 | yes | 22 | 41 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:00 | yes | 17 | 11 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:07 | yes | 0 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:02 | yes | 16 | 29 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 07:32 | yes | 20 | 4 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:27 | yes | 13 | 27 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 13:31 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:09 | yes | 22 | 38 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:57 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:28 | no | 0 | 33 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:07 | yes | 25 | 27 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:10 | yes | 15 | 28 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:52 | yes | 5 | 16 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:44 | yes | 4 | 24 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:25 | yes | 15 | 25 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:30 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:17 | yes | 4 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:53 | yes | 16 | 22 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 08:54 | yes | 20 | 3 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 14:02 | yes | 21 | 12 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:48 | yes | 5 | 3 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:54 | yes | 25 | 46 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:38 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:43 | yes | 14 | 48 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:55 | yes | 24 | 21 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:15 | yes | 14 | 55 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:46 | yes | 9 | 32 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:48 | yes | 3 | 29 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:31 | yes | 15 | 22 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Gainsight read as Gainsight Customer Communities
Gainsight CC (formerly Insided) read as Gainsight Customer Communities
Gainsight Community read as Gainsight Customer Communities
Gainsight inSided read as Gainsight Customer Communities
Khoros read as Khoros Communities
Khoros (Aurora AI) read as Khoros Communities
Khoros (formerly Lithium) read as Khoros Communities
Zendesk Communities read as Zendesk Community
Unresolved, counted raw
Aha! Communities
Bettermode formerly Tribe
Community.com
Custom-Built Solutions (on Azure/AWS)
Discord server
Flux Community (by Forum One)
Freshdesk Community
Gainsight Customer Hub (formerly Insided)
Gainsight PX Communities
Higher Logic's Vanilla
Hootsuite Communities (by Sprinklr or Hootsuite)
Instructure (formerly Higher Logic)
Instructure Community
Jira Community/Confluence
Jive
Khoros Aurora
Microsoft Viva Engage
Salesforce Community
Slack group
Sprinklr Communities
Tightknit
Tribe.so (now Bettermode)
Viafoura
Viva Engage
Zendesk Sunshine Communities
i4a (Association Management)
Discontinued, still offered
No shut-down product was recommended here.