Customer success platforms
Asked as “customer success platform”, and as “customer health and retention management tool”, on behalf of a mid-market B2B company. 59 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
42%
Clear leader
42ChurnZero19Vitally10HubSpot Service Hub29others
42% of first choices, clear leader.
Since September 2026▲+2Since September 2026: 39% → 41%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.ChurnZero held the lead, +2 points on 39%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Custify44%Clear leader▼−12Since September 2026: 55% → 44%, −12 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →Mid-market
ChurnZero42%Clear leader▲+2Since September 2026: 39% → 41%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageEnterprise
Gainsight Customer Success69%Consensus▼−14Since September 2026: 83% → 70%, −14 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →
Custify44%Clear leader▼−12Since September 2026: 55% → 44%, −12 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →Mid-marketChurnZero42%Clear leader▲+2Since September 2026: 39% → 41%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageEnterpriseGainsight Customer Success69%Consensus▼−14Since September 2026: 83% → 70%, −14 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01ChurnZero42%17%64endorsed leader▲+2Since September 2026: 39% → 41%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.39% → 41%
ChurnZero42%17%64endorsed leader▲+2Since September 2026: 39% → 41%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.39% → 41%02
Vitally19%9%57accepted challenger▼−6Since September 2026: 23% → 18%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.23% → 18%
Vitally19%9%57accepted challenger▼−6Since September 2026: 23% → 18%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.23% → 18%03
HubSpot Service Hub10%26%27criticized challenger▲+6Since September 2026: 5% → 12%, +6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 12%
HubSpot Service Hub10%26%27criticized challenger▲+6Since September 2026: 5% → 12%, +6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 12%04Custify8%0%37accepted challenger▼−8Since September 2026: 16% → 8%, −8 points. Inside the 11-point floor: within noise. Read over the models both editions asked.16% → 8%
Custify8%0%37accepted challenger▼−8Since September 2026: 16% → 8%, −8 points. Inside the 11-point floor: within noise. Read over the models both editions asked.16% → 8%05
Totango7%22%55accepted challenger▲+4Since September 2026: 4% → 8%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 8%
Totango7%22%55accepted challenger▲+4Since September 2026: 4% → 8%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 8%06
Skalin5%0%12accepted challenger▲+2Since September 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 6%
Skalin5%0%12accepted challenger▲+2Since September 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 6%07
Planhat3%18%40accepted challenger▲+4Since September 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 4%
Planhat3%18%40accepted challenger▲+4Since September 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 4%08Gainsight Customer Success2%54%59criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Gainsight Customer Success2%54%59criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the two products at 0%, ordered by negative rate
09
ClientSuccess0%21%29accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%
ClientSuccess0%21%29accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%10Catalyst0%13%15accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
ChurnZero vs TotangoChurnZero vs SkalinChurnZero vs PlanhatChurnZero vs Gainsight Customer SuccessVitally vs HubSpot Service HubVitally vs CustifyVitally vs TotangoVitally vs SkalinVitally vs PlanhatVitally vs Gainsight Customer SuccessHubSpot Service Hub vs CustifyHubSpot Service Hub vs TotangoHubSpot Service Hub vs SkalinHubSpot Service Hub vs PlanhatHubSpot Service Hub vs Gainsight Customer SuccessCustify vs TotangoCustify vs SkalinCustify vs PlanhatCustify vs Gainsight Customer SuccessTotango vs SkalinTotango vs PlanhatTotango vs Gainsight Customer SuccessSkalin vs PlanhatSkalin vs Gainsight Customer SuccessPlanhat vs Gainsight Customer Success
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809C10
Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01ChurnZero42%
ChurnZero42%02Vitally19%
Vitally19%03HubSpot Service Hub10%
HubSpot Service Hub10%04Custify8%
Custify8%05Totango7%
Totango7%06Skalin5%
Skalin5%07Planhat3%
Planhat3%08Gainsight Customer Success2%
Gainsight Customer Success2%09ClientSuccess0%
ClientSuccess0%10Catalyst0%
What they warned about
Five of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, GLM 4.7 FlashX, MiniMax M2.5 and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Gainsight Customer Success54%
32 of 59 labels negative · 14 of 14 models · 8 hard negative
“Gainsight is the most complex, most expensive platform, and one most likely to fail adoption tests at companies that aren't ready for it” Claude Haiku 4.5, negative prompt
Totango22%
12 of 55 labels negative · 10 of 14 models · 3 hard negative
“But I would specifically steer clear of: Totango right now (post-merger uncertainty is a real business risk)” DeepSeek V4 Flash, negative prompt
ChurnZero17%
11 of 64 labels negative · 9 of 14 models · 2 hard negative
“Avoid enterprise platforms like Gainsight or ChurnZero initially” Kimi K2, budget prompt
ClientSuccess21%
6 of 29 labels negative · 6 of 14 models · 1 hard negative
“Red flags: Reports of poor customer service (e.g., "worst customer service I have encountered," auto-renew traps, unresponsive support post-sale)” Grok 4.1 Fast, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
80 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1073 links across 200 sites, every framing counted. Ranked by the number of answers carrying the site or page. 11 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Userpilot44 answers · 44 citations · 12 models
vendor site · Zapier33 answers · 33 citations · 12 models
vendor site · Appcues32 answers · 32 citations · 11 models
vendor site · Guideflow30 answers · 38 citations · 11 models
29 answers · 31 citations · 11 models
vendor site · HubSpot28 answers · 42 citations · 11 models
vendor site · ClientSuccess25 answers · 29 citations · 12 models
23 answers · 62 citations · 13 models
vendor site · Rework23 answers · 38 citations · 10 models
21 answers · 24 citations · 7 models
21 answers · 21 citations · 9 models
vendor site · Skalin19 answers · 29 citations · 12 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
44 answers · 12 models
33 answers · 12 models
27 answers · 11 models
27 answers · 11 models
21 answers · 9 models
20 answers · 7 models
16 answers · 8 models
15 answers · 7 models
15 answers · 9 models
15 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer success platform”, “customer success platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| ChurnZero churnzero.com | 42% | 221 | 2,900 | 39 | 11,534 | $2,558 | 19 | |
| Vitally vitally.io | 19% | 144 | 4,400 | 40,641 | 3,154 | $138 | 25 | 5 |
| HubSpot parent site HubSpot Service Hub 10%, HubSpot Free or Starter 2% | 12% | 235 | 368,000 | 9,776 | ||||
| Custify custify.com | 8% | 114 | 260 | 1 | 8,585 | 0 | 1 | |
| Totango totango.com | 7% | 158 | 1,600 | 20 | 1,885 | 5 | ||
| Skalin skalin.io | 5% | 16 | 20 | 3 | 15 | |||
| Planhat planhat.com | 3% | 161 | 2,900 | 45 | 3,971 | $4,492 | 6 | |
| Customerscore.io customerscore.io | 2% | 11 | ||||||
| Gainsight Customer Success gainsight.com | 2% | 179 | 210 | 14 | 59,569 | 58 | 4 | |
| ClientSuccess clientsuccess.com | 0% | 97 | 720 | 6 | 7,636 | 12 | 3 |
Google's top ten for the two searches hold 12 sites; 3 of them are among the sites the models cited here (clientsuccess.com, usepylon.com, userpilot.com). The first result for “best customer success platform” is gartner.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer success platform for a mid-market B2B company?”Paraphrase“Which customer health and retention management tool would you recommend to a mid-sized B2B company?”Comparative“What are the top customer success platforms and how do they differ?”Budget-constrained“What is the best customer success platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer success platform. What should we look at?”Negative“Which customer success platforms should I avoid or be cautious about?”
Claude Haiku 4.5VitallyTotangoChangedno first choiceHubSpot Service Hubno first choiceagainst: Gainsight Customer Success, Planhat, Totango
Two alternatives
ChurnZero, ClientSuccessThree alternatives
ChurnZero, Custify, VitallySix alternatives
ChurnZero, Custify, Gainsight Customer Success, HubSpot Service Hub, Planhat, VitallyFour alternatives
Custify, Freshdesk Customer Success, UserGuiding, VitallyGPT-5.4 miniChurnZero, Planhatagainst: Catalyst, TotangoChurnZeroChangedno first choiceTotangono first choiceagainst: ClientSuccess, CustomerSuccessBox, Gainsight Customer Success, Planhat
One alternative
Gainsight Customer SuccessThree alternatives
Catalyst, Gainsight Customer Success, TotangoFive alternatives
ChurnZero, Gainsight Customer Success, Planhat, Totango, VitallyOne alternative
Gainsight Customer SuccessGemini 3.5 FlashChurnZeroagainst: Gainsight Customer SuccessChurnZeroHeldagainst: Gainsight Customer Successno first choiceCustomerscore.ioagainst: ChurnZero, Gainsight Customer Success, PlanhatChurnZero, Vitallyagainst: Gainsight Customer Successagainst: Catalyst, Gainsight Customer Success, HubSpot Service Hub, Planhat, Salesforce Service Cloud, Totango
Three alternatives
Planhat, Totango, VitallyThree alternatives
ClientSuccess, Skalin, VitallyEight alternatives
Catalyst, ChurnZero, ClientSuccess, Custify, Gainsight Customer Success, Planhat, Totango, VitallySix alternatives
Airtable, Close, HubSpot Service Hub, Notion, Totango, ZapScaleThree alternatives
Oliv, Planhat, VelarisPerplexity SonarChurnZeroChurnZeroHeldno first choiceagainst: HubSpot Service Hub, ZendeskCustify, HubSpot Service Hubagainst: Freshdesk, Help Scout, Zoho Deskno first choiceagainst: ClientSuccess, Gainsight Customer Success
One alternative
VitallyThree alternatives
Custify, Gainsight Customer Success, VitallyOne alternative
UserGuidingGrok 4.1 FastChurnZeroagainst: Gainsight Customer SuccessChurnZeroHeldagainst: Gainsight Customer SuccessGainsight Customer SuccessHubSpot Service Hubagainst: Totango, Vitallyno first choiceagainst: ChurnZero, ClientSuccess, Gainsight Customer Success, HubSpot Service Hub, Totango
Two alternatives
Custify, VitallyThree alternatives
Custify, Totango, VitallyFive alternatives
ChurnZero, ClientSuccess, Planhat, Totango, VitallyFive alternatives
Custify, Intercom, Senja, Tidio, ZendeskFour alternatives
ChurnZero, Gainsight Customer Success, Planhat, VitallyMistral SmallSkalinno first choiceChangedGainsight Customer SuccessCustifyGainsight Customer Successagainst: ChurnZero, Freshdesk, Gainsight Customer Success, HubSpot Customer Success Workspace, Intercom, Planhat, Salesforce Service Cloud, Vitally
Five alternatives
ChurnZero, Custify, Gainsight Customer Success, Planhat, VitallySix alternatives
Catalyst, ChurnZero, ClientSuccess, Custify, Planhat, TotangoTwo alternatives
HubSpot CSM, UserpilotFive alternatives
ChurnZero, Copper, HubSpot Service Hub, Planhat, TotangoDeepSeek V4 FlashSkalinagainst: Gainsight Customer Success, HubSpot Service Hub, PlanhatVitallyChangedagainst: Gainsight Customer SuccessGainsight Customer Successagainst: HubSpot Service HubTotangoagainst: ChurnZero, Gainsight Customer Success, Salesforce Service CloudChurnZero, Planhat, Vitallyagainst: Gainsight Customer Successagainst: ChurnZero, ClientSuccess, CustomerSuccessBox, Freshdesk Customer Success, Gainsight Customer Success, Planhat, Totango
Five alternatives
ChurnZero, ClientSuccess, Custify, Totango, VitallyFour alternatives
ChurnZero, Custify, Planhat, TotangoSix alternatives
Catalyst, ChurnZero, ClientSuccess, Planhat, Totango, VitallyFour alternatives
Custify, HubSpot Service Hub, Intercom, UserGuidingThree alternatives
Akita, ClientSuccess, CustifyLlama 4 MaverickChurnZeroChurnZero, VitallyChangedSkalinagainst: Gainsight Customer SuccessCustifyno first choicenothing named
Three alternatives
Skalin, Userpilot, VitallyTwo alternatives
Gainsight Customer Success, RingCentral’s AI Conversation Expert (ACE) and Customer Engagement BundleThree alternatives
ClientSuccess, Custify, TotangoQwen 3.7 FlashChurnZero, VitallyChurnZeroChangedagainst: Gainsight Customer Successno first choiceagainst: HubSpot Service Hub, Medallia, QualtricsHubSpot Service HubVitallyagainst: Gainsight Customer Successagainst: ChurnZero, Gainsight Customer Success, Totango, Vitally
Four alternatives
Custify, HubSpot Service Hub, Skalin, TotangoTwo alternatives
Totango, VitallyFour alternatives
ChurnZero, Gainsight Customer Success, Totango, VitallyTwo alternatives
Akita, CustifyThree alternatives
ChurnZero, ClientSuccess, TotangoKimi K2ChurnZeroagainst: Gainsight Customer SuccessChurnZeroHeldChurnZero, VitallyCustifyagainst: ChurnZero, Gainsight Customer SuccessChurnZero, Vitallyagainst: Gainsight Customer Successagainst: ChurnZero, Gainsight Customer Success, Totango, Vitally
Two alternatives
Totango, VitallyOne alternative
VitallyFive alternatives
Catalyst, Gainsight Customer Success, HubSpot Service Hub, Planhat, TotangoFour alternatives
Akita, HubSpot Service Hub, Totango, UserpilotTwo alternatives
Catalyst, PlanhatGLM 4.7 FlashXChurnZero, Vitallyagainst: Gainsight Customer SuccessChurnZeroChangedGainsight Customer SuccessHubSpot Service Hubno first choiceagainst: Salesforce Service Cloud, Totango
One alternative
TotangoTwo alternatives
Custify, VitallySix alternatives
ChurnZero, ClientSuccess, Planhat, Salesforce Customer Success, Totango, VitallyThree alternatives
Intercom, Zendesk, Zoho DeskMiniMax M2.5ChurnZero, Skalinagainst: Gainsight Customer SuccessChurnZeroChangedGainsight Customer SuccessHubSpot Service Hub, Totangono first choiceagainst: Gainsight Customer Successagainst: ChurnZero, ClientSuccess, Gainsight Customer Success, HubSpot Service Hub, Salesforce Customer Success, Vitally
Two alternatives
Totango, VitallyThree alternatives
Gainsight Customer Success, HubSpot Service Hub, TotangoFive alternatives
ChurnZero, Custify, Planhat, Totango, VitallyTwo alternatives
Custify, IntercomGPT-6 LunaChurnZeroVitallyChangedGainsight Customer Successagainst: Salesforce Service Cloud, TotangoHubSpot Free or Starterno first choiceagainst: ChurnZero, Gainsight Customer Success, Totango
Two alternatives
Planhat, VitallyTwo alternatives
ChurnZero, PlanhatFour alternatives
ChurnZero, ClientSuccess, Planhat, VitallyOne alternative
ClientSuccessMuse Glimmer 30BChurnZeroChurnZeroHeldagainst: Gainsight Customer SuccessSkalinCustifyChurnZero, Vitallyagainst: Gainsight CSagainst: Appcues, ChurnZero, ClientSuccess, Gainsight Customer Success, Totango
Six alternatives
ClientSuccess, Custify, Planhat, Skalin, Totango, VitallyThree alternatives
Custify, Totango, VitallySix alternatives
ChurnZero, ClientSuccess, Gainsight Customer Success, Planhat, Totango, VitallyFour alternatives
ClientSuccess, HubSpot Service Hub, UserGuiding, ZapScaleBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:52 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:11 | yes | 4 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:20 | yes | 8 | 20 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 10:41 | yes | 17 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:56 | yes | 22 | 6 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:58 | yes | 14 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:42 | yes | 17 | 26 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:11 | yes | 5 | 4 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:44 | yes | 5 | 31 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:35 | yes | 20 | 22 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:22 | yes | 24 | 63 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:08 | yes | 8 | 17 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:20 | yes | 4 | 15 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:52 | yes | 13 | 22 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:33 | yes | 9 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:56 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:37 | yes | 19 | 25 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 11:08 | yes | 19 | 4 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:59 | yes | 22 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:03 | no | 0 | 2 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:40 | yes | 24 | 32 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:10 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:34 | yes | 10 | 22 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:56 | yes | 10 | 15 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:57 | yes | 5 | 16 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:01 | yes | 10 | 20 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:29 | yes | 4 | 12 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:47 | yes | 14 | 17 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:22 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:19 | yes | 6 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:03 | yes | 12 | 28 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 11:49 | yes | 20 | 6 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:05 | yes | 23 | 12 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 13:51 | yes | 15 | 12 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:08 | yes | 18 | 39 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:46 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:32 | yes | 15 | 33 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:52 | yes | 18 | 30 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:59 | yes | 19 | 30 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:30 | yes | 14 | 25 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 07:48 | yes | 7 | 71 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:10 | yes | 21 | 46 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:50 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:34 | yes | 2 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:38 | yes | 16 | 28 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 09:55 | yes | 22 | 4 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 13:15 | yes | 21 | 7 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:19 | yes | 5 | 3 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:21 | yes | 21 | 21 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:13 | yes | 5 | 1 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:31 | yes | 13 | 50 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:35 | yes | 20 | 24 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:20 | yes | 17 | 36 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 14:06 | yes | 10 | 28 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:45 | yes | 3 | 17 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 13:17 | yes | 19 | 20 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:56 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:22 | no | 0 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:03 | yes | 15 | 27 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 13:54 | yes | 19 | 6 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:48 | yes | 19 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:17 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:39 | yes | 24 | 36 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:11 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:43 | yes | 10 | 53 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:46 | yes | 14 | 21 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:30 | yes | 13 | 17 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:33 | yes | 5 | 18 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:19 | yes | 2 | 18 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 13:18 | yes | 13 | 25 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:41 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:37 | yes | 5 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 14:04 | yes | 19 | 30 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 11:42 | yes | 23 | 4 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:33 | yes | 22 | 9 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:24 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:17 | yes | 24 | 46 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:54 | yes | 5 | 1 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:12 | yes | 24 | 65 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:48 | yes | 25 | 24 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:58 | yes | 21 | 39 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:41 | yes | 10 | 18 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:11 | yes | 3 | 15 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 13:36 | yes | 21 | 39 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Gainsight read as Gainsight Customer Success
Gainsight Essentials read as Gainsight Customer Success
HubSpot read as HubSpot Customer Success Workspace
Salesforce read as Salesforce Service Cloud
Unresolved, counted raw
HubSpot CSM
RingCentral’s AI Conversation Expert (ACE) and Customer Engagement Bundle
Staircase AI
Discontinued, still offered
No shut-down product was recommended here.