Customer success platforms for small business buyers
Asked as “customer success platform”, and as “customer health and retention management tool”, on behalf of a small B2B company. 55 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
44%
Clear leader
44Custify20HubSpot Service Hub11Vitally25others
44% of first choices, clear leader.
Since September 2026▼−12Since September 2026: 55% → 44%, −12 points. Past the 11-point floor: movement. Read over the models both editions asked.Custify held the lead, −12 points on 55%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Custify44%Clear leader▼−12Since September 2026: 55% → 44%, −12 points. Past the 11-point floor: movement. Read over the models both editions asked.This pageMid-market
ChurnZero42%Clear leader▲+2Since September 2026: 39% → 41%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Enterprise
Gainsight Customer Success69%Consensus▼−14Since September 2026: 83% → 70%, −14 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →
Custify44%Clear leader▼−12Since September 2026: 55% → 44%, −12 points. Past the 11-point floor: movement. Read over the models both editions asked.This pageMid-marketChurnZero42%Clear leader▲+2Since September 2026: 39% → 41%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →EnterpriseGainsight Customer Success69%Consensus▼−14Since September 2026: 83% → 70%, −14 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Custify44%2%63endorsed leader▼−12Since September 2026: 55% → 44%, −12 points. Past the 11-point floor: movement. Read over the models both editions asked.55% → 44%
Custify44%2%63endorsed leader▼−12Since September 2026: 55% → 44%, −12 points. Past the 11-point floor: movement. Read over the models both editions asked.55% → 44%02
HubSpot Service Hub20%9%56accepted challenger▲+10Since September 2026: 11% → 21%, +10 points. Inside the 11-point floor: within noise. Read over the models both editions asked.11% → 21%
HubSpot Service Hub20%9%56accepted challenger▲+10Since September 2026: 11% → 21%, +10 points. Inside the 11-point floor: within noise. Read over the models both editions asked.11% → 21%03
Vitally11%12%48accepted challenger▼−1Since September 2026: 9% → 8%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.9% → 8%
Vitally11%12%48accepted challenger▼−1Since September 2026: 9% → 8%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.9% → 8%04
Akita9%0%11accepted challenger▲+5Since September 2026: 5% → 10%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 10%
Akita9%0%11accepted challenger▲+5Since September 2026: 5% → 10%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 10%05
ClientSuccess5%14%42accepted challenger▲+1Since September 2026: 5% → 6%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 6%
ClientSuccess5%14%42accepted challenger▲+1Since September 2026: 5% → 6%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 6%06
Totango4%41%37criticized challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%
Totango4%41%37criticized challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%07ChurnZero2%52%40criticized challenger▼−1Since September 2026: 4% → 2%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 2%
ChurnZero2%52%40criticized challenger▼−1Since September 2026: 4% → 2%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 2%Show the two products at 0%, ordered by negative rate
09Gainsight Customer Success0%82%49criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Gainsight Customer Success0%82%49criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%08
Planhat0%44%25criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Planhat0%44%25criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
ChurnZero vs TotangoChurnZero vs SkalinChurnZero vs PlanhatChurnZero vs Gainsight Customer SuccessVitally vs HubSpot Service HubVitally vs CustifyVitally vs TotangoVitally vs SkalinVitally vs PlanhatVitally vs Gainsight Customer SuccessHubSpot Service Hub vs CustifyHubSpot Service Hub vs TotangoHubSpot Service Hub vs SkalinHubSpot Service Hub vs PlanhatHubSpot Service Hub vs Gainsight Customer SuccessCustify vs TotangoCustify vs SkalinCustify vs PlanhatCustify vs Gainsight Customer SuccessTotango vs SkalinTotango vs PlanhatTotango vs Gainsight Customer SuccessSkalin vs PlanhatSkalin vs Gainsight Customer SuccessPlanhat vs Gainsight Customer Success
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01Custify44%
Custify44%02HubSpot Service Hub20%
HubSpot Service Hub20%03Vitally11%
Vitally11%04Akita9%
Akita9%05ClientSuccess5%
ClientSuccess5%06Totango4%
Totango4%07ChurnZero2%
ChurnZero2%08Planhat0%
Planhat0%09Gainsight Customer Success0%
Gainsight Customer Success0%What they warned about
Three of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Gainsight Customer Success82%
40 of 49 labels negative · 13 of 14 models · 19 hard negative
“"Who should skip Gainsight: SMB teams (1-200 employees): Use Vitally ($499/month = 92% cheaper)"; "not suitable for companies under 200 employees or $10M ARR"” Muse Glimmer 30B, negative prompt
ChurnZero52%
21 of 40 labels negative · 12 of 14 models · 7 hard negative
“Powerful for mid-market/enterprise but pricey (often $25K+ annually) and integration-heavy. Not ideal for bootstrapped teams” Grok 4.1 Fast, negative prompt
Totango41%
15 of 37 labels negative · 9 of 14 models · 7 hard negative
“"Built for mid-size and large teams... which is overkill and less cost-effective for small teams." "Expensive for small and mid-sized businesses"” Muse Glimmer 30B, negative prompt
Planhat44%
11 of 25 labels negative · 9 of 14 models · 3 hard negative
“Pricing is quote-only; no transparent entry tier... Can feel over-engineered for early-stage SaaS” GLM 4.7 FlashX, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
77 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1083 links across 185 sites, every framing counted. Ranked by the number of answers carrying the site or page. 11 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Userpilot49 answers · 49 citations · 12 models
vendor site · Appcues41 answers · 42 citations · 11 models
29 answers · 58 citations · 13 models
vendor site · HubSpot27 answers · 50 citations · 11 models
vendor site · Guideflow27 answers · 33 citations · 10 models
26 answers · 27 citations · 10 models
vendor site · Zapier26 answers · 26 citations · 9 models
vendor site · Rework25 answers · 47 citations · 10 models
vendor site · Velaris25 answers · 29 citations · 10 models
24 answers · 27 citations · 11 models
vendor site · Custify22 answers · 30 citations · 12 models
vendor site · Chameleon22 answers · 22 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
49 answers · 12 models
36 answers · 11 models
26 answers · 9 models
25 answers · 9 models
23 answers · 10 models
22 answers · 8 models
20 answers · 9 models
19 answers · 12 models
19 answers · 8 models
18 answers · 9 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer success platform”, “customer success platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Custify custify.com | 44% | 114 | 260 | 1 | 8,585 | 0 | 1 | |
| HubSpot parent site HubSpot Service Hub 20%, HubSpot Customer Success Workspace 2% | 22% | 235 | 368,000 | 9,776 | ||||
| Vitally vitally.io | 11% | 144 | 4,400 | 40,641 | 3,154 | $138 | 25 | 5 |
| Akita akitaapp.com | 9% | 17 | 135,000 | 9,342 | 343 | |||
| ClientSuccess clientsuccess.com | 5% | 97 | 720 | 6 | 7,636 | 12 | 3 | |
| Totango totango.com | 4% | 158 | 1,600 | 20 | 1,885 | 5 | ||
| Freshworks freshworks.com Freshdesk 2% | 2% | 283 | 12,100 | 391 | 111,586 company | $14,486 | 113 | |
| Successifier successifier.com | 2% | 1 | ||||||
| ChurnZero churnzero.com | 2% | 221 | 2,900 | 39 | 11,534 | $2,558 | 19 | |
| Customerscore.io customerscore.io | 0% | 11 |
Google's top ten for the two searches hold 12 sites; 3 of them are among the sites the models cited here (custify.com, usepylon.com, userpilot.com). The first result for “best customer success platform” is gartner.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer success platform for a small B2B company?”Paraphrase“Which customer health and retention management tool would you recommend to a small business that sells to other businesses?”Comparative“What are the top customer success platforms for a small team and how do they differ?”Budget-constrained“What is the best customer success platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a customer success platform. What should we look at?”Negative“Which customer success platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5Custifyno first choiceChangedCustify, HubSpot Service Hub, Vitallyagainst: ChurnZero, Gainsight Customer SuccessHubSpot Service Hubno first choiceagainst: ClientSuccess, Gainsight Customer Success, Intercom, Salesforce Service Cloud
Three alternatives
ClientSuccess, HubSpot Service Hub, VitallyThree alternatives
ClientSuccess, Hiver, TotangoThree alternatives
Custify, Hook, TotangoGPT-5.4 miniChurnZero, HubSpot Service HubCustifyChangedagainst: Gainsight Customer SuccessCustify, Vitallyagainst: Gainsight CSTotangoagainst: Gainsight Customer Successno first choiceagainst: ChurnZero, ClientSuccess, Gainsight Customer Success, Planhat, Totango
Three alternatives
Custify, Planhat, VitallyTwo alternatives
ChurnZero, Customerscore.ioFive alternatives
ChurnZero, HubSpot Service Hub, Planhat, TeamSupport, ZendeskTwo alternatives
Custify, VitallyGemini 3.5 FlashCustify, HubSpot Service Hubagainst: Gainsight Customer Success, TotangoCustifyChangedagainst: Gainsight Customer Success, TotangoClientSuccess, Customerscore.ioagainst: Gainsight Customer Success, TotangoSuccessifieragainst: ChurnZero, Gainsight Customer Success, TotangoClientSuccess, Custify, Vitallyagainst: ChurnZero, Gainsight Customer Success, Planhat, Totangoagainst: ChurnZero, Gainsight Customer Success, Planhat, Totango
Three alternatives
ClientSuccess, Customerscore.io, VitallyThree alternatives
ClientSuccess, HubSpot Service Hub, VitallyFour alternatives
Custify, HubSpot Service Hub, Pylon, VitallyFour alternatives
Custify, Customerscore.io, HubSpot Service Hub, ZapScaleTwo alternatives
Customerscore.io, HubSpot Service HubPerplexity SonarCustifyCustifyHeldCustifyagainst: ChurnZero, PlanhatCustifyagainst: HubSpot Service Hubno first choiceagainst: Gainsight Customer Success, Salesforce Service Cloud, Totango
Four alternatives
ClientSuccess, HubSpot Service Hub, Planhat, VitallyFive alternatives
CustomerGauge, Gong, HubSpot Service Hub, Pylon, VitallyThree alternatives
ClientSuccess, HubSpot Service Hub, VitallyOne alternative
ClientSuccessGrok 4.1 FastHubSpot Service Hubagainst: ChurnZero, Gainsight Customer SuccessHubSpot Service HubHeldagainst: ChurnZero, Gainsight Customer SuccessCustify, HubSpot Service Hubagainst: Gainsight Customer SuccessHubSpot Service Hubagainst: Zendeskno first choiceagainst: ChurnZero, ClientSuccess, Gainsight Customer Success, HubSpot Service Hub, Planhat, Totango
Two alternatives
Custify, VitallyOne alternative
CustifyThree alternatives
Akita, ClientSuccess, VitallyThree alternatives
Freshdesk, Help Scout, Zoho CRMMistral SmallCustifyCustifyHeldClientSuccess, CustifyAkita, Freshdeskno first choiceagainst: Gainsight Customer Successagainst: ChurnZero, ClientSuccess, Gainsight Customer Success, Planhat
One alternative
ClientSuccessTwo alternatives
ChurnZero, Gainsight Customer SuccessTwo alternatives
Akita, HubSpot Service HubTwo alternatives
Custify, HubSpot Service HubDeepSeek V4 FlashCustify, HubSpot Service Hubagainst: Gainsight Customer SuccessCustifyChangedagainst: ChurnZero, Gainsight Customer Success, HubSpot Service Hub, VitallyAkita, Custifyagainst: Gainsight Customer SuccessHubSpot Service Hubagainst: ClientSuccess, Custify, Gainsight Customer SuccessCustify, Vitallyagainst: Gainsight Customer Success, Planhatagainst: Appcues, ChurnZero, ClientSuccess, Front, Gainsight Customer Success, HubSpot Sales Hub, Intercom, Pipedrive, Pylon, Salesforce Customer Success, Totango, Zoho Free
Two alternatives
ClientSuccess, VitallyTwo alternatives
ClientSuccess, TotangoFour alternatives
ChurnZero, ClientSuccess, HubSpot Service Hub, VitallyOne alternative
TotangoOne alternative
HubSpot Service HubLlama 4 MaverickCustifyno first choiceChangedno first choiceCustifyno first choiceagainst: Salesforce Service Cloud
Two alternatives
ClientSuccess, ZapScaleQwen 3.7 FlashVitallyCustifyChangedagainst: Gainsight Customer SuccessClientSuccessAkitaagainst: ChurnZero, Gainsight Customer Success, Totangono first choiceagainst: ChurnZero, Totangoagainst: Appcues, Gainsight Customer Success, HighLevel, Medallion Point, Pendo, Sproutlo, Substack, Userpilot, Vitally, Zuora
Three alternatives
Appcues, Chameleon, TotangoTwo alternatives
ClientSuccess, HubSpot Service HubThree alternatives
ChurnZero, HubSpot Customer Success Workspace, TotangoTwo alternatives
HubSpot Service Hub, IntercomTwo alternatives
Gainsight PX, Tropic / UserpilotKimi K2CustifyAkita, HubSpot Service HubChangedagainst: ChurnZero, Gainsight Customer SuccessCustify, Vitallyagainst: Catalyst, ChurnZeroAkitaagainst: ChurnZero, Gainsight Customer Success, VitallyCustify, Totangoagainst: ChurnZero, Gainsight Customer Success, Planhat, Salesforce Customer Success, Vitally
Three alternatives
ClientSuccess, Totango, VitallyOne alternative
CustifyTwo alternatives
ClientSuccess, PlanhatThree alternatives
Custify, HubSpot Service Hub, TotangoTwo alternatives
HubSpot Service Hub, VitallyGLM 4.7 FlashXClientSuccess, CustifyCustifyChangedagainst: Gainsight Customer SuccessCustifyagainst: VitallyHubSpot Service Hubno first choiceagainst: ChurnZero, Freshsuccess, Gainsight Customer Success, HubSpot Service Hub, Planhat, Totango, Zendesk
Two alternatives
Help Scout, HubSpot Service HubFour alternatives
ChurnZero, HubSpot Service Hub, Vitally, ZendeskThree alternatives
Akita, ClientSuccess, HubSpot Service HubFour alternatives
Appcues, Senja, Totango, UserGuidingMiniMax M2.5ClientSuccessagainst: Gainsight Customer SuccessCustify, VitallyChangedHubSpot Service Hubagainst: Gainsight Customer SuccessAkitano first choiceagainst: Gainsight Customer Success, HubSpot Service Hub, Salesforce Customer Success
Five alternatives
Appcues, ChurnZero, Stella, Totango, UserIQTwo alternatives
ClientSuccess, HubSpot Customer Success WorkspaceThree alternatives
Custify, Totango, VitallyFour alternatives
Churnkey, Custify, HubSpot Service Hub, ZapScaleGPT-6 LunaVitallyCustifyChangedCustify, Vitallyagainst: PlanhatHubSpot Customer Success Workspaceno first choiceagainst: ChurnZero, Gainsight Customer Success, Odie, Planhat, Totango, Vitally
Three alternatives
Custify, HubSpot Service Hub, PlanhatOne alternative
HubSpot Customer Success WorkspaceTwo alternatives
ChurnZero, HubSpot Service HubOne alternative
CustifyMuse Glimmer 30BCustifyagainst: Gainsight Customer SuccessVitallyChangedagainst: Gainsight Customer SuccessCustifyCustify, HubSpot Service Hubagainst: ChurnZero, Gainsight Customer Successno first choiceagainst: Gainsight Customer Success, Salesforce Service Cloud, Totango
Three alternatives
ClientSuccess, HubSpot Service Hub, VitallyTwo alternatives
ChurnZero, GainTraceThree alternatives
ClientSuccess, HubSpot Service Hub, VitallyThree alternatives
ClientSuccess, Totango, ZapScaleBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:07 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:54 | yes | 2 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 14:06 | yes | 16 | 23 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 10:19 | yes | 20 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:24 | yes | 22 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 13:27 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:25 | yes | 22 | 27 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:54 | yes | 10 | 5 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:40 | yes | 14 | 30 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:06 | yes | 12 | 20 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:50 | yes | 23 | 34 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:15 | yes | 5 | 13 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 13:22 | yes | 4 | 13 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:39 | yes | 20 | 27 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:45 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:55 | yes | 4 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:00 | yes | 22 | 27 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 11:21 | yes | 19 | 4 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:29 | yes | 25 | 5 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:53 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:04 | yes | 24 | 33 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:41 | yes | 5 | 4 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:29 | yes | 10 | 49 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:16 | yes | 20 | 27 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:07 | yes | 14 | 40 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:18 | yes | 13 | 27 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:55 | yes | 2 | 12 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:55 | yes | 15 | 19 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:27 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:25 | yes | 5 | 6 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:03 | yes | 18 | 26 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 13:42 | yes | 18 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:59 | yes | 18 | 8 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:48 | yes | 13 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:09 | yes | 23 | 43 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:40 | yes | 5 | 1 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:12 | no | 0 | 32 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 13:02 | yes | 16 | 26 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:48 | yes | 20 | 109 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:00 | yes | 17 | 24 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:44 | yes | 5 | 18 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:11 | yes | 13 | 24 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:51 | yes | 9 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:10 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 14:06 | yes | 19 | 29 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 10:08 | yes | 22 | 5 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 13:09 | yes | 20 | 7 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 13:50 | yes | 9 | 6 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:02 | yes | 23 | 21 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:07 | yes | 5 | 1 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:32 | yes | 23 | 92 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 13:34 | yes | 24 | 29 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:51 | yes | 13 | 51 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:31 | yes | 11 | 32 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:07 | yes | 2 | 15 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:17 | yes | 10 | 21 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:37 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:49 | no | 0 | 4 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 14:14 | yes | 10 | 28 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 10:06 | yes | 19 | 9 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:23 | yes | 13 | 10 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:43 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:02 | yes | 19 | 28 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:28 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:54 | no | 0 | 29 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:46 | yes | 13 | 20 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:55 | yes | 17 | 200 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 14:12 | yes | 9 | 19 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:06 | yes | 1 | 16 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 07:52 | no | 0 | 2 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:58 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:01 | yes | 5 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:03 | yes | 23 | 32 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 09:01 | yes | 25 | 5 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:20 | yes | 25 | 9 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:31 | yes | 12 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:00 | yes | 24 | 50 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:50 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:20 | yes | 15 | 44 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:03 | yes | 24 | 27 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 14:05 | yes | 20 | 38 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:17 | yes | 17 | 28 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:45 | yes | 5 | 20 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:25 | yes | 24 | 40 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Gainsight read as Gainsight Customer Success
Gainsight (Customer Success) read as Gainsight Customer Success
HubSpot read as HubSpot Customer Success Workspace
HubSpot (Service Hub) read as HubSpot Customer Success Workspace
Salesforce read as Salesforce Service Cloud
Unresolved, counted raw
Freshsuccess
Medallion Point
Sproutlo
Tropic / Userpilot
UserIQ
Zoho
Zoho Free
Discontinued, still offered
No shut-down product was recommended here.