Customer success platforms for enterprise buyers
Asked as “customer success platform”, and as “customer health and retention management tool”, on behalf of an enterprise B2B company. 51 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
69%
Consensus
69Gainsight Customer Success14Planhat04Customerscore.io14others
69% of first choices, consensus.
Since September 2026▼−14Since September 2026: 83% → 70%, −14 points. Past the 11-point floor: movement. Read over the models both editions asked.Gainsight Customer Success held the lead, −14 points on 83%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Custify44%Clear leader▼−12Since September 2026: 55% → 44%, −12 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →Mid-market
ChurnZero42%Clear leader▲+2Since September 2026: 39% → 41%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Enterprise
Gainsight Customer Success69%Consensus▼−14Since September 2026: 83% → 70%, −14 points. Past the 11-point floor: movement. Read over the models both editions asked.This page
Custify44%Clear leader▼−12Since September 2026: 55% → 44%, −12 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →Mid-marketChurnZero42%Clear leader▲+2Since September 2026: 39% → 41%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →EnterpriseGainsight Customer Success69%Consensus▼−14Since September 2026: 83% → 70%, −14 points. Past the 11-point floor: movement. Read over the models both editions asked.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Gainsight Customer Success69%23%75endorsed leader▼−14Since September 2026: 83% → 70%, −14 points. Past the 11-point floor: movement. Read over the models both editions asked.83% → 70%
Gainsight Customer Success69%23%75endorsed leader▼−14Since September 2026: 83% → 70%, −14 points. Past the 11-point floor: movement. Read over the models both editions asked.83% → 70%02
Planhat14%15%54accepted challenger▲+7Since September 2026: 5% → 12%, +7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 12%
Planhat14%15%54accepted challenger▲+7Since September 2026: 5% → 12%, +7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 12%03
Vitally4%28%29criticized challenger▲+5Since September 2026: 0% → 5%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 5%
Vitally4%28%29criticized challenger▲+5Since September 2026: 0% → 5%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 5%04ChurnZero2%24%62accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
ChurnZero2%24%62accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%05
Totango2%22%55accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%
Totango2%22%55accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%06
HubSpot Service Hub2%38%13criticized challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%
HubSpot Service Hub2%38%13criticized challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%Show the three products at 0%, ordered by negative rate
09Custify0%50%10criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Custify0%50%10criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%08
ClientSuccess0%35%20criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
ClientSuccess0%35%20criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%07Catalyst0%15%13accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
ChurnZero vs TotangoChurnZero vs SkalinChurnZero vs PlanhatChurnZero vs Gainsight Customer SuccessVitally vs HubSpot Service HubVitally vs CustifyVitally vs TotangoVitally vs SkalinVitally vs PlanhatVitally vs Gainsight Customer SuccessHubSpot Service Hub vs CustifyHubSpot Service Hub vs TotangoHubSpot Service Hub vs SkalinHubSpot Service Hub vs PlanhatHubSpot Service Hub vs Gainsight Customer SuccessCustify vs TotangoCustify vs SkalinCustify vs PlanhatCustify vs Gainsight Customer SuccessTotango vs SkalinTotango vs PlanhatTotango vs Gainsight Customer SuccessSkalin vs PlanhatSkalin vs Gainsight Customer SuccessPlanhat vs Gainsight Customer Success
One product takes 69% of first choices here, so the chart would put eight markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. Four products carry a negative rate above 25% in this category.
What they warned about
Fourteen of fourteen models held their first choice under the paraphrase. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Gainsight Customer Success23%
17 of 75 labels negative · 13 of 14 models · 2 hard negative
“**Gainsight** | **Approach with extreme caution** post-breach | Security breach, supply-chain risk, high cost” MiniMax M2.5, negative prompt
ChurnZero24%
15 of 62 labels negative · 10 of 14 models · 2 hard negative
“ChurnZero — Not Ideal for Large Enterprise ... performance degrades at high scale” Kimi K2, negative prompt
Totango22%
12 of 55 labels negative · 10 of 14 models · 2 hard negative
“Avoid entirely for large enterprise: Totango (UX, support, integration issues)” DeepSeek V4 Flash, negative prompt
Planhat15%
8 of 54 labels negative · 8 of 14 models
“Account-Based Pricing Models (Planhat, Vitally, ChurnZero): These platforms use per-account pricing, which can become very expensive” Mistral Small, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
81 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1167 links across 241 sites, every framing counted. Ranked by the number of answers carrying the site or page. 11 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · ClientSuccess30 answers · 37 citations · 11 models
vendor site · Userpilot30 answers · 30 citations · 11 models
vendor site · Gainsight29 answers · 44 citations · 12 models
vendor site · Zapier29 answers · 29 citations · 12 models
27 answers · 27 citations · 12 models
vendor site · Velaris27 answers · 27 citations · 12 models
vendor site · Appcues26 answers · 26 citations · 9 models
vendor site · Rework25 answers · 43 citations · 9 models
24 answers · 46 citations · 10 models
vendor site · Planhat24 answers · 40 citations · 11 models
vendor site · Guideflow20 answers · 31 citations · 11 models
vendor site · Gartner19 answers · 22 citations · 10 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
30 answers · 11 models
29 answers · 12 models
27 answers · 12 models
23 answers · 9 models
21 answers · 12 models
20 answers · 10 models
16 answers · 10 models
15 answers · 8 models
15 answers · 8 models
14 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer success platform”, “customer success platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Gainsight CS gainsight.com Gainsight Customer Success 69%, Gainsight CS 0% | 69% | 179 | 210 | 14 | 59,569 | 58 | 4 | |
| Planhat planhat.com | 14% | 161 | 2,900 | 45 | 3,971 | $4,492 | 6 | |
| Vitally vitally.io | 4% | 144 | 4,400 | 40,641 | 3,154 | $138 | 25 | 5 |
| Customerscore.io customerscore.io | 4% | 11 | ||||||
| ChurnZero churnzero.com | 2% | 221 | 2,900 | 39 | 11,534 | $2,558 | 19 | |
| Totango totango.com | 2% | 158 | 1,600 | 20 | 1,885 | 5 | ||
| HubSpot parent site HubSpot Service Hub 2% | 2% | 235 | 368,000 | 9,776 | ||||
| Salesforce parent site Salesforce Service Cloud 2%, Salesforce Customer 360 0%, Salesforce Revenue Cloud 0% | 2% | 215 | 550,000 | 60,632 | ||||
| ClientSuccess Enterprise Package | 2% | |||||||
| Catalyst | 0% | 246,000 | 21,098 |
Google's top ten for the two searches hold 12 sites; 4 of them are among the sites the models cited here (clientsuccess.com, gainsight.com, gartner.com, userpilot.com). The first result for “best customer success platform” is gartner.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer success platform for an enterprise B2B company?”Paraphrase“Which customer health and retention management tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer success platforms and how do they differ?”Budget-constrained“What is the best customer success platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer success platform. What should we look at?”Negative“Which customer success platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Gainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessPlanhatagainst: Gainsight Customer Successno first choiceagainst: Gainsight Customer Success, Planhat
Three alternatives
ChurnZero, ClientSuccess, VitallyTwo alternatives
ChurnZero, VitallyThree alternatives
ChurnZero, Planhat, TotangoOne alternative
TotangoGPT-5.4 miniGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessTotangoagainst: ChurnZerono first choiceagainst: ClientSuccess, Custify, HubSpot Customer Success Workspace, Velaris, Vitally
Three alternatives
ChurnZero, Odie, TotangoThree alternatives
ChurnZero, Planhat, TotangoThree alternatives
ChurnZero, Planhat, TotangoOne alternative
Gainsight Customer SuccessGemini 3.5 FlashGainsight Customer Successagainst: Totango, VitallyGainsight Customer SuccessHeldGainsight Customer SuccessPlanhatGainsight Customer Successagainst: Catalyst, ClientSuccess, Custify, Gainsight Customer Success, HubSpot Customer Success Workspace, Salesforce Service Cloud, Totango, Vitally
Two alternatives
ChurnZero, PlanhatFour alternatives
Catalyst, ChurnZero, Planhat, TotangoFour alternatives
ChurnZero, Odie, Planhat, VitallyTwo alternatives
ClientSuccess, Gainsight Customer SuccessThree alternatives
ChurnZero, Planhat, TotangoPerplexity SonarGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer Successagainst: ChurnZeroHubSpot Service Hubagainst: ChurnZero, Planhatno first choiceagainst: ClientSuccess, Gainsight Customer Success
Two alternatives
HubSpot Service Hub, PlanhatFour alternatives
ChurnZero, CustomerGauge, Qualtrics, TotangoThree alternatives
Planhat, Salesforce Service Cloud, TotangoTwo alternatives
Gainsight Customer Success, Salesforce Service CloudGrok 4.1 FastGainsight Customer SuccessGainsight Customer SuccessHeldagainst: ChurnZero, HubSpot Service Hub, VitallyGainsight Customer SuccessPlanhatagainst: Gainsight Customer Success, TotangoGainsight Customer Successagainst: ChurnZero, ClientSuccess, Custify, Gainsight Customer Success, HubSpot Service Hub, Planhat, Totango, Velaris, Vitally
Three alternatives
ChurnZero, Planhat, Salesforce Service CloudOne alternative
TotangoFive alternatives
ChurnZero, ClientSuccess, Planhat, Totango, VitallyThree alternatives
ChurnZero, ClientSuccess, HubSpot Service HubOne alternative
ClientSuccessMistral SmallGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessCustomerscore.io, Planhatagainst: ChurnZero, ClientSuccess, Gainsight Customer Success, Totangono first choiceagainst: ChurnZero, Planhat, Vitally
One alternative
TotangoOne alternative
TotangoFour alternatives
Catalyst, ChurnZero, Totango, VitallyOne alternative
HubSpot Service HubDeepSeek V4 FlashGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessCustomerscore.io, Planhatagainst: Gainsight Customer SuccessGainsight Customer Successagainst: ClientSuccess, Cuspera, CustomerSuccessBox, Gainsight Customer Success, Totango
Two alternatives
ChurnZero, PlanhatThree alternatives
ChurnZero, Planhat, TotangoFive alternatives
ChurnZero, ClientSuccess, Planhat, Totango, VitallyTwo alternatives
ChurnZero, PlanhatLlama 4 MaverickGainsight Customer SuccessGainsight Customer SuccessHeldno first choiceno first choiceno first choiceagainst: Gainsight Customer Success
Two alternatives
ChurnZero, VitallyQwen 3.7 FlashGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessVitallyno first choiceagainst: ChurnZero, Gainsight Customer Success, Planhat, Totango, Vitally
Two alternatives
Salesforce Revenue Cloud, Salesforce Service CloudTwo alternatives
Salesforce Customer 360, TotangoThree alternatives
ChurnZero, Planhat, TotangoTwo alternatives
Gainsight Customer Success, TotangoKimi K2Gainsight Customer SuccessGainsight Customer SuccessHeldagainst: ChurnZeroGainsight Customer SuccessVitallyGainsight Customer Successagainst: ChurnZero, ClientSuccess, Custify, Gainsight Customer Success, Totango
Two alternatives
Planhat, TotangoOne alternative
PlanhatFive alternatives
Catalyst, ChurnZero, Planhat, Totango, VitallyTwo alternatives
Gainsight Customer Success, TotangoThree alternatives
ChurnZero, Planhat, VitallyGLM 4.7 FlashXGainsight Customer Successagainst: HubSpot CS, Oracle CX, Salesforce Health CloudGainsight Customer SuccessHeldGainsight CSSalesforce Service Cloudagainst: ChurnZero, Gainsight Customer Successno first choiceagainst: ChurnZero, Gainsight Customer Success, HubSpot Service Hub, Planhat, Totango
Two alternatives
ChurnZero, TotangoOne alternative
ChurnZeroFour alternatives
ChurnZero, ClientSuccess, HubSpot Service Hub, TotangoOne alternative
HubSpot Service HubMiniMax M2.5Gainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessGainsight Customer Successagainst: HubSpot Service HubChurnZero, Gainsight Customer Successagainst: ChurnZero, Gainsight Customer Success, Planhat, Salesforce Service Cloud, Totango
Two alternatives
ChurnZero, HubSpot Customer Success WorkspaceThree alternatives
ChurnZero, Planhat, PylonTwo alternatives
ChurnZero, TotangoOne alternative
PlanhatGPT-6 LunaGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer Success, Planhatagainst: Odie, Salesforce Service CloudPlanhatno first choiceagainst: Catalyst, ChurnZero, Gainsight Customer Success, Planhat, Totango
Two alternatives
ChurnZero, PlanhatTwo alternatives
ChurnZero, PlanhatTwo alternatives
ChurnZero, VitallyOne alternative
Gainsight Customer SuccessMuse Glimmer 30BGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessClientSuccess Enterprise Package, Planhatagainst: ChurnZero, Gainsight Customer Success, TotangoGainsight Customer Successagainst: Custify, HubSpot Service Hub, Vitally
Three alternatives
Catalyst, ChurnZero, TotangoTwo alternatives
Catalyst, TotangoThree alternatives
ChurnZero, Planhat, TotangoOne alternative
Customerscore.ioTwo alternatives
ChurnZero, TotangoBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:37 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:48 | yes | 3 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:03 | yes | 13 | 25 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 09:40 | yes | 20 | 5 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 14:11 | yes | 20 | 8 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:59 | yes | 5 | 2 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:46 | yes | 25 | 24 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:43 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:46 | yes | 10 | 36 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:06 | yes | 14 | 18 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:07 | yes | 18 | 139 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:37 | yes | 10 | 15 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 13:26 | yes | 3 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:56 | yes | 14 | 15 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:57 | yes | 18 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:42 | yes | 6 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:30 | yes | 8 | 20 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 09:24 | yes | 17 | 4 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:27 | yes | 24 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 13:57 | yes | 14 | 9 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:01 | yes | 21 | 55 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:59 | yes | 5 | 1 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:32 | yes | 10 | 21 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 13:18 | yes | 15 | 21 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:31 | yes | 20 | 22 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:04 | yes | 15 | 26 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:07 | yes | 2 | 9 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:48 | yes | 14 | 13 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:25 | yes | 9 | 7 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:56 | yes | 5 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:05 | yes | 25 | 28 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 11:23 | yes | 16 | 6 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:00 | yes | 19 | 9 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:53 | yes | 15 | 12 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:51 | yes | 23 | 61 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:49 | yes | 5 | 1 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:43 | yes | 10 | 26 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 07:39 | yes | 17 | 25 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:11 | yes | 20 | 52 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:54 | yes | 10 | 18 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:48 | yes | 7 | 19 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:24 | yes | 24 | 55 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:28 | yes | 9 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:11 | yes | 4 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:27 | yes | 28 | 25 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 12:33 | yes | 17 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:06 | yes | 19 | 12 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:15 | yes | 13 | 7 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:37 | yes | 21 | 17 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:00 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:48 | no | 0 | 34 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:51 | yes | 19 | 26 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 07:43 | yes | 23 | 130 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:11 | yes | 23 | 43 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:27 | yes | 2 | 19 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:28 | yes | 14 | 27 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:29 | yes | 19 | 12 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:47 | no | 0 | 10 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:15 | yes | 10 | 31 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 10:04 | yes | 19 | 8 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:57 | yes | 20 | 10 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:53 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:39 | yes | 24 | 33 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:25 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:53 | yes | 19 | 59 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:00 | yes | 25 | 32 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:54 | yes | 10 | 62 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:58 | yes | 15 | 19 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:21 | yes | 4 | 21 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:12 | yes | 15 | 24 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:19 | yes | 17 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:25 | yes | 2 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:35 | yes | 17 | 24 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 12:18 | yes | 21 | 5 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:08 | yes | 23 | 11 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:52 | yes | 5 | 4 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:16 | yes | 24 | 40 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:32 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:02 | yes | 10 | 80 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:40 | yes | 22 | 34 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:29 | yes | 23 | 90 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:46 | yes | 25 | 44 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 07:45 | yes | 4 | 37 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:11 | yes | 24 | 38 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Gainsight read as Gainsight Customer Success
HubSpot read as HubSpot Customer Success Workspace
HubSpot (Catalyst) read as HubSpot Customer Success Workspace
Salesforce read as Salesforce Service Cloud
Unresolved, counted raw
ClientSuccess Enterprise Package
Cuspera
HubSpot CS
Salesforce Health Cloud
Salesforce-native options
Statisfy
Discontinued, still offered
No shut-down product was recommended here.