Customer support and helpdesk for enterprise buyers
Asked as “customer support and helpdesk platform”, and as “helpdesk and customer support software”, on behalf of an enterprise B2B company. 57 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
49%
Clear leader
49Zendesk Support Suite14Salesforce Service Cloud05Jira Service Management32others
49% of first choices, clear leader.
Since September 2026▼−1Since September 2026: 53% → 52%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.Zendesk Support Suite held the lead, −1 point on 53%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Freshdesk31%Contested▼−2Since September 2026: 36% → 34%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-market
Zendesk Support Suite31%Contested↗new leaderNew leader since September 2026: Zendesk Support Suite (32%) replaces Freshdesk (44% then, 26% now), 6 points clear, inside the 11-point floor.Standing →EnterpriseZendesk Support Suite49%Clear leader▼−1Since September 2026: 53% → 52%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.This page
Freshdesk31%Contested▼−2Since September 2026: 36% → 34%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-marketZendesk Support Suite31%Contested↗new leaderNew leader since September 2026: Zendesk Support Suite (32%) replaces Freshdesk (44% then, 26% now), 6 points clear, inside the 11-point floor.Standing →EnterpriseZendesk Support Suite49%Clear leader▼−1Since September 2026: 53% → 52%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Zendesk Support Suite49%19%74endorsed leader▼−1Since September 2026: 53% → 52%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.53% → 52%
Zendesk Support Suite49%19%74endorsed leader▼−1Since September 2026: 53% → 52%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.53% → 52%02
Salesforce Service Cloud14%25%65accepted challenger▼−2Since September 2026: 14% → 12%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.14% → 12%
Salesforce Service Cloud14%25%65accepted challenger▼−2Since September 2026: 14% → 12%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.14% → 12%03
Jira Service Management5%5%22accepted challenger▲+4Since September 2026: 2% → 6%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 6%
Jira Service Management5%5%22accepted challenger▲+4Since September 2026: 2% → 6%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 6%04
ServiceNow5%25%32criticized challenger▲+4Since September 2026: 2% → 6%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 6%
ServiceNow5%25%32criticized challenger▲+4Since September 2026: 2% → 6%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 6%05Freshdesk4%26%42criticized challenger▼−10Since September 2026: 10% → 0%, −10 points. Inside the 11-point floor: within noise. Read over the models both editions asked.10% → 0%
Freshdesk4%26%42criticized challenger▼−10Since September 2026: 10% → 0%, −10 points. Inside the 11-point floor: within noise. Read over the models both editions asked.10% → 0%06
ServiceNow Customer Service Management2%18%22accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%
ServiceNow Customer Service Management2%18%22accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%07
Zoho Desk2%29%14criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Zoho Desk2%29%14criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the three products at 0%, ordered by negative rate
10
Front0%45%11criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Front0%45%11criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%09
Intercom0%32%37criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Intercom0%32%37criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%08
Freshservice0%0%11accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Freshservice0%0%11accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
All fifteen head-to-head pages: the top six products, each against each
Zendesk Support Suite vs HubSpot Service HubZendesk Support Suite vs Help ScoutFreshdesk vs TeamSupportFreshdesk vs Zoho DeskFreshdesk vs HubSpot Service HubFreshdesk vs Help ScoutTeamSupport vs Zoho DeskTeamSupport vs HubSpot Service HubTeamSupport vs Help ScoutZoho Desk vs HubSpot Service HubZoho Desk vs Help ScoutHubSpot Service Hub vs Help Scout
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01Zendesk Support Suite49%
Zendesk Support Suite49%02Salesforce Service Cloud14%
Salesforce Service Cloud14%03Jira Service Management5%
Jira Service Management5%04ServiceNow5%
ServiceNow5%05Freshdesk4%
Freshdesk4%06ServiceNow Customer Service Management2%
ServiceNow Customer Service Management2%07Zoho Desk2%
Zoho Desk2%08Freshservice0%
Freshservice0%09Intercom0%
Intercom0%10Front0%
Front0%What they warned about
Five of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Grok 4.1 Fast, Mistral Small, Llama 4 Maverick, GLM 4.7 FlashX, MiniMax M2.5 and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Salesforce Service Cloud25%
16 of 65 labels negative · 11 of 14 models · 1 hard negative
“$195–$550/user/month; Digital Engagement adds another $75/user” Kimi K2, budget prompt
Intercom32%
12 of 37 labels negative · 10 of 14 models · 2 hard negative
“flag **Intercom**, **HubSpot Service Hub**, **LiveAgent**, and in some cases **Front/Kayako** as tools to avoid” Perplexity Sonar, negative prompt
Zendesk Support Suite19%
14 of 74 labels negative · 10 of 14 models · 2 hard negative
“$115–$169+/agent/month; AI copilot is a $50/agent add-on; enterprise pricing is quote-only” Kimi K2, budget prompt
Freshdesk26%
11 of 42 labels negative · 9 of 14 models · 3 hard negative
“**Why to avoid:** Built for SMBs with simple workflows. At enterprise scale, ticket routing, ownership, and SLA tracking can become messy” GLM 4.7 FlashX, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
80 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1147 links across 287 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
vendor site · Intercom42 answers · 46 citations · 14 models
39 answers · 53 citations · 11 models
vendor site · Freshworks34 answers · 52 citations · 11 models
vendor site · Hiver34 answers · 38 citations · 12 models
32 answers · 42 citations · 13 models
32 answers · 42 citations · 12 models
vendor site · Plain27 answers · 43 citations · 10 models
vendor site · Zendesk25 answers · 33 citations · 11 models
vendor site · HappyFox24 answers · 30 citations · 12 models
vendor site · Kustomer21 answers · 29 citations · 10 models
vendor site · Kayako20 answers · 22 citations · 12 models
vendor site · Rework16 answers · 17 citations · 10 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
28 answers · 11 models
27 answers · 10 models
27 answers · 11 models
25 answers · 11 models
24 answers · 12 models
23 answers · 10 models
20 answers · 8 models
19 answers · 9 models
19 answers · 9 models
18 answers · 9 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support and helpdesk platform”, “customer support and helpdesk platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Zendesk Support Suite zendesk.com | 49% | 181 | 30 | 2 | 5,365,445 | $16,181 | 63 | |
| Salesforce parent site Salesforce Service Cloud 14% | 14% | 199 | 550,000 | 60,632 | ||||
| ServiceNow servicenow.com ServiceNow 5%, ServiceNow Customer Service Management 2%, ServiceNow ITSM 2% | 9% | 44 | 135,000 | 13,451 | 689,216 | $673 | 101 | |
| Atlassian atlassian.com Jira Service Management 5% | 5% | 42 | 6,600 | 188 | 4,724,388 company | $5,906 | 61 | |
| TeamSupport teamsupport.com | 5% | 51 | 1,000 | 1 | 19,052 | 6 | ||
| Freshworks freshworks.com Freshdesk 4%, Freshservice 0% | 4% | 283 | 12,100 | 391 | 111,586 company | $14,486 | 113 | |
| Kustomer kustomer.com | 2% | 19 | 2,900 | 2,490 | 8,081 | $208 | 108 | 4 |
| Plain plain.com | 2% | 33 | 90,500 | 83,095 | 1,314 | 0 | ||
| Pylon usepylon.com | 2% | 37 | 40,500 | 3,118 | 29,726 | $166 | 21 | |
| Zoho parent site Zoho Desk 2% | 2% | 130 | 8,100 | 105 |
Google's top ten for the two searches hold 18 sites; 2 of them are among the sites the models cited here (kayako.com, kustomer.com). The first result for “best customer support and helpdesk platform” is proprofsdesk.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support and helpdesk platform for an enterprise B2B company?”Paraphrase“Which helpdesk and customer support software would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer support and helpdesk platforms and how do they differ?”Budget-constrained“What is the best customer support and helpdesk platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer support and helpdesk platform. What should we look at?”Negative“Which customer support and helpdesk platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Zendesk Support SuiteServiceNow, Zendesk Support SuiteChangedno first choiceZendesk Support Suiteno first choiceagainst: Genesys Cloud CX, Intercom, Salesforce Service Cloud, ServiceNow, Zendesk Support Suite
Five alternatives
Atlassian Jira Service Management, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, ServiceNowOne alternative
Salesforce Service CloudTwo alternatives
BoldDesk, HESKGPT-5.4 miniZendesk Support SuiteServiceNow Customer Service ManagementChangedZendesk Support Suiteagainst: FreshdeskJira Service Managementno first choicenothing named
Two alternatives
Salesforce Service Cloud, ServiceNowTwo alternatives
Salesforce Service Cloud, Zendesk Support SuiteFive alternatives
HubSpot Service Hub, Jira Service Management, Microsoft Dynamics 365 Customer Service, Salesforce Service Cloud, ServiceNow Customer Service ManagementOne alternative
Zendesk Support SuiteGemini 3.5 FlashPylonSalesforce Service CloudChangedSalesforce Service Cloud, Zendesk Support SuiteHappyFoxagainst: Freshdesk, Salesforce Service Cloud, Zendesk Support SuiteZendesk Support Suiteagainst: ServiceNowagainst: Front, Gorgias, Help Scout, Hiver, Intercom, Salesforce Service Cloud, ServiceNow Customer Service Management, Zendesk Support Suite, Zoho Desk
Five alternatives
DevRev, Front, Jira Service Management, Salesforce Service Cloud, Zendesk Support SuiteFive alternatives
Freshdesk, Freshservice, Jira Service Management, ServiceNow Customer Service Management, Zendesk Support SuiteFour alternatives
Freshdesk, Jira Service Management, Kustomer, ServiceNowThree alternatives
Jitbit Helpdesk, SteadyPoint HelpDesk, SupportPalFour alternatives
Freshdesk, Freshservice, Jira Service Management, Salesforce Service CloudPerplexity SonarZendesk Support SuiteZendesk Support SuiteHeldSalesforce Service Cloud, Zendesk Support SuitePlainagainst: Intercom, ServiceNow, Zendesk Support Suiteno first choiceagainst: Front, HubSpot Service Hub, Intercom, Kayako, LiveAgent, Salesforce Service Cloud, Zendesk Support Suite
Three alternatives
Front, Salesforce Service Cloud, TeamSupportFive alternatives
Front, Kustomer, Salesforce Service Cloud, ServiceNow, TeamSupportFour alternatives
Freshdesk, HubSpot Service Hub, Kustomer, ServiceNow Customer Service ManagementGrok 4.1 FastSalesforce Service CloudZendesk Support SuiteChangedagainst: FreshdeskZendesk Support SuiteJira Service Managementagainst: Salesforce Service Cloud, ServiceNow, Zendesk Support SuiteZendesk Support Suiteagainst: ServiceNowagainst: Freshdesk, Help Scout, Intercom, LiveAgent, ServiceTitan, Zendesk Support Suite
Six alternatives
Microsoft Dynamics 365 Customer Service, Oracle CX Service, Pegasystems, ServiceNow Customer Service Management, TeamSupport, Zendesk Support SuiteTwo alternatives
Salesforce Service Cloud, ServiceNowFour alternatives
Freshservice, Jira Service Management, Salesforce Service Cloud, ServiceNowTwo alternatives
Freshdesk, Zoho DeskFour alternatives
Deskpro, Freshdesk, Intercom, Jira Service ManagementMistral SmallSalesforce Service CloudZendesk Support SuiteChangedServiceNow, Zendesk Support SuiteZendesk Support Suiteagainst: Intercomno first choiceagainst: Freshdesk, Front, Help Scout, LiveAgent, Zoho Desk
Three alternatives
Intercom, SAP Service Cloud, Zendesk Support SuiteTwo alternatives
Intercom, TeamSupportFour alternatives
BMC Helix ITSM, Freshdesk, Jira Service Management, Salesforce Service CloudOne alternative
ServiceNowDeepSeek V4 FlashZendesk Support SuiteZendesk Support SuiteHeldZendesk Support SuiteHelpSpotagainst: Freshdesk, Intercom, Salesforce Service Cloud, ServiceNow Customer Service Management, Zendesk Support Suiteno first choiceagainst: Salesforce Service Cloudagainst: Freshdesk, Groove HQ, HappyFox, Help Scout, LiveAgent, ManageEngine ServiceDesk Plus, Salesforce Service Cloud, SolarWinds Web Help Desk, Spiceworks Help Desk, Zendesk Support Suite, Zoho Desk
Five alternatives
Freshdesk, Front, Intercom, Salesforce Service Cloud, ServiceNowFour alternatives
Freshdesk, Intercom, Salesforce Service Cloud, ServiceNow Customer Service ManagementFive alternatives
Freshdesk, Intercom, Kustomer, Salesforce Service Cloud, ServiceNow Customer Service ManagementLlama 4 MaverickHelp Scout, TeamSupport, Zendesk Support SuiteZendesk Support SuiteChangedno first choiceagainst: Salesforce Service Cloudno first choiceZendesk Support Suiteagainst: Intercom, Salesforce Service Cloud, ServiceNow Customer Service Management, Zendesk Support Suite
Two alternatives
Plain, TeamSupportFour alternatives
Freshservice, HelpDesk by LiveChat, Intercom, ServiceNowQwen 3.7 FlashZendesk Support SuiteZendesk Support SuiteHeldagainst: Freshworks SuiteZendesk Support SuiteSalesforce Service Cloud, Zendesk Support Suiteno first choiceagainst: HubSpot Service Hub, Jira Service Management, Salesforce Service Cloud, ServiceNow, Zendesk Support Suite
Three alternatives
Intercom, Microsoft Dynamics 365 Customer Service, Salesforce Service CloudThree alternatives
Freshservice, Salesforce Service Cloud, ServiceNowFive alternatives
Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service Cloud, ServiceNow Customer Service ManagementOne alternative
ServiceNow Customer Service ManagementKimi K2Salesforce Service Cloud, Zendesk Support Suiteagainst: ServiceNowSalesforce Service Cloud, Zendesk Support SuiteHeldZendesk Support SuiteJira Service Managementagainst: Salesforce Service Cloud, ServiceNow, Zendesk Support SuiteZendesk Support Suiteagainst: Freshdesk
Two alternatives
Freshdesk, IntercomTwo alternatives
Freshdesk, ServiceNowSix alternatives
Freshdesk, HubSpot Service Hub, Jira Service Management, Salesforce Service Cloud, ServiceNow Customer Service Management, Zoho DeskThree alternatives
Freshdesk, Freshservice, ManageEngine ServiceDesk PlusTwo alternatives
Freshdesk, ServiceNow Customer Service ManagementGLM 4.7 FlashXTeamSupportZendesk Support SuiteChangedZendesk Support SuiteZoho Deskagainst: Zendesk Support Suiteno first choiceagainst: Freshdesk, Front, Help Scout, LiveAgent, Zoho Desk
Four alternatives
Freshdesk, Salesforce Service Cloud, ServiceNow Customer Service Management, Zendesk Support SuiteThree alternatives
Front, Salesforce Service Cloud, ServiceNowSeven alternatives
Freshdesk, Freshservice, HubSpot Service Hub, Intercom, Salesforce Service Cloud, ServiceNow Customer Service Management, Zoho DeskOne alternative
FreshdeskMiniMax M2.5TeamSupport, Zendesk Support SuiteServiceNow, Zendesk Support SuiteChangedZendesk Support SuiteJitbit, ServiceNowagainst: Freshdesk, Intercom, Salesforce Service Cloudno first choicenothing named
Two alternatives
SAP Service Cloud, Salesforce Service CloudTwo alternatives
Intercom, Salesforce Service CloudFour alternatives
Ada CX, Freshdesk, Salesforce Service Cloud, ServiceNow Customer Service ManagementTwo alternatives
UpResponse, Zendesk Support SuiteGPT-6 LunaSalesforce Service Cloud, Zendesk Support SuiteSalesforce Service Cloud, ServiceNow ITSMChangedno first choiceFreshdeskagainst: Intercomno first choiceagainst: Help Scout, Intercom, Legacy Chat / Live Agent, Salesforce Service Cloud
Two alternatives
Intercom, ServiceNow Customer Service ManagementTwo alternatives
Jira Service Management, ServiceNow Customer Service ManagementSeven alternatives
Freshdesk, Intercom, Microsoft Dynamics 365 Customer Service, Oracle Fusion Cloud Service, Salesforce Service Cloud, ServiceNow Customer Service Management, Zendesk Support SuiteOne alternative
Jira Service ManagementSeven alternatives
Freshdesk, Freshservice, Intercom, Jira Service Management, Salesforce Service Cloud, ServiceNow, Zendesk Support SuiteMuse Glimmer 30BZendesk Support SuiteZendesk Support SuiteHeldZendesk Support SuiteFreshdesk, Kustomeragainst: Salesforce Service Cloud, ServiceNow Customer Service Management, Zendesk Support Suiteno first choiceagainst: Freshdesk, Front, Help Scout, Intercom, Salesforce Service Cloud
Three alternatives
Plain, Pylon, Salesforce Service CloudTwo alternatives
Salesforce Service Cloud, ServiceNow Customer Service Management CSMFour alternatives
Freshdesk, Kustomer, Salesforce Service Cloud, ServiceNow Customer Service Management CSMBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:22 | no | 0 | 5 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:33 | yes | 3 | 8 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:11 | yes | 20 | 28 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 11:54 | yes | 18 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 14:13 | yes | 22 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:55 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:10 | yes | 23 | 33 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:19 | yes | 5 | 1 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:53 | no | 0 | 31 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:11 | yes | 13 | 27 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:21 | yes | 24 | 41 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 07:36 | yes | 5 | 10 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 14:01 | yes | 5 | 17 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:58 | yes | 21 | 21 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:54 | yes | 18 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:48 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:12 | no | 0 | 15 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 13:20 | yes | 20 | 4 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:43 | yes | 14 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:36 | yes | 5 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:04 | yes | 25 | 37 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 14:14 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:50 | yes | 18 | 46 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:25 | yes | 15 | 25 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:41 | yes | 10 | 93 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:15 | yes | 8 | 18 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 07:27 | yes | 4 | 26 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:53 | yes | 13 | 18 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:04 | yes | 10 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:43 | yes | 8 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:13 | yes | 9 | 23 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 09:54 | yes | 18 | 7 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:01 | yes | 22 | 11 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:09 | yes | 15 | 11 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 14:08 | yes | 20 | 43 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:05 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:44 | yes | 23 | 127 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 07:27 | yes | 14 | 27 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:17 | yes | 14 | 110 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:25 | yes | 15 | 22 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:05 | yes | 8 | 22 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 13:12 | yes | 21 | 42 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:24 | yes | 19 | 10 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:40 | yes | 4 | 7 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:31 | yes | 19 | 31 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 13:25 | yes | 20 | 6 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:10 | yes | 23 | 15 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:52 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:19 | yes | 21 | 17 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:29 | yes | 5 | 1 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:24 | yes | 5 | 26 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:15 | yes | 20 | 34 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:48 | yes | 23 | 82 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:16 | yes | 19 | 67 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:48 | yes | 3 | 14 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 13:28 | yes | 23 | 35 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:07 | yes | 18 | 11 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:25 | yes | 4 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:23 | yes | 8 | 26 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 12:09 | yes | 38 | 8 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:20 | yes | 15 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:30 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 14:15 | yes | 24 | 59 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:41 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:16 | yes | 15 | 51 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 13:03 | yes | 19 | 33 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 07:40 | yes | 15 | 39 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:50 | yes | 5 | 42 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:29 | yes | 2 | 20 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:35 | yes | 14 | 26 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:37 | yes | 18 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:45 | yes | 5 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 14:10 | yes | 25 | 34 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 11:48 | yes | 20 | 4 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:37 | yes | 25 | 11 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 14:04 | yes | 15 | 9 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:36 | yes | 22 | 78 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:13 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:19 | yes | 14 | 61 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:29 | yes | 23 | 22 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:35 | yes | 18 | 125 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:22 | yes | 15 | 34 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:42 | yes | 3 | 25 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:25 | yes | 24 | 36 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Freshworks (Freshdesk & Freshservice) read as Freshdesk
Freshworks (Freshdesk Enterprise) read as Freshdesk
Salesforce read as Salesforce Service Cloud
Zendesk read as Zendesk Support Suite
Zendesk (Enterprise Suite) read as Zendesk Support Suite
Zendesk (Suite / Enterprise) read as Zendesk Support Suite
Zendesk (enterprise) read as Zendesk Support Suite
Zendesk Suite read as Zendesk Support Suite
Zendesk Suite (Enterprise Edition) read as Zendesk Support Suite
Zendesk Suite (Enterprise Plan) read as Zendesk Support Suite
Zendesk Support read as Zendesk Support Suite
Zendesk Support (Enterprise) read as Zendesk Support Suite
Unresolved, counted raw
Atlassian Jira Service Management
BMC Helix
BMC Helix ITSM
Fixify
Freshworks Suite
Groove HQ
Jitbit
Jitbit Helpdesk
Legacy Chat / Live Agent
Oracle CX Service
Oracle Fusion Cloud Service
SteadyPoint HelpDesk
SupportPal
UpResponse
Discontinued, still offered
No shut-down product was recommended here.