ServiceNow ITSM

Listed in the vendor table for Helpdesk. Not named in any of the 84 answers those categories produced in the October 2026 Edition: fourteen models, six prompts per category and segment, every question asked three times, on behalf of a small B2B company, a mid-market B2B company and an enterprise B2B company, with every standing computed within one segment.

Standing

Not named in 84 answers

Absence in a measured set of answers is a finding, not a verdict: it says the models did not reach for ServiceNow ITSM when asked these questions this month. The products they named instead are listed by category below.

By buyer segment

The same categories asked on behalf of a different buyer. Each share and rank is computed within its segment; the columns sit side by side and are never added together.

Category	Small business	Mid-market	Enterprise
Customer support and helpdesk	0% · 42 of 51 1 label	not named	2% · 15 of 61 1 label

Where it was not named

Each category ServiceNow ITSM belongs to, the answers collected there, and who the models named first instead.

Category	Function	Named in	Named instead, first-choice share
Customer support and helpdesk	Customer	0 of 84	Zendesk Support Suite 31% · Freshdesk 27% · TeamSupport 14%

What it publishes

Addresses on servicenow.com

1,575

subdomains included

Content

counted in the table below

Documentation

Product · Integration

3 · 0

Kind	Pages	Last 90 days	2025-10 to 2026-09	Latest	Categories named
Conference or event	25	4		2026-09-02
Webinar or virtual event	8	0		2025-03-26

Most recent

2026-09-02Security risk digital summit day 2 managing cyber risk in the ai enterprise indiaasia session conference or event
2026-09-02Security risk digital summit day 2 managing cyber risk in the ai enterprise anz session conference or event
2026-09-01Security risk digital summit day 1 from exposure to action anz session conference or event
2026-09-01Security risk digital summit day 1 from exposure to action indiaasia session conference or event
2025-10-30Put ai to work for retail hospitality virtual summit conference or event
2025-07-03Put ai to work for manufacturing virtual summit conference or event

How it is countedHide how it is counted

Every page servicenow.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ServiceNow ITSM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ServiceNow ITSM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for ServiceNow ITSM by email, built from the raw record of the edition. It shows:

where ServiceNow ITSM is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name ServiceNow ITSM, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.