Customer support and helpdesk for small business buyers
Asked as “customer support and helpdesk platform”, and as “helpdesk and customer support software”, on behalf of a small B2B company. 61 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
31%
Contested · Zoho Desk 25%
31Freshdesk25Zoho Desk20Help Scout25others
31% of first choices, contested.
Since September 2026▼−2Since September 2026: 36% → 34%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Freshdesk held the lead, −2 points on 36%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Freshdesk31%Contested▼−2Since September 2026: 36% → 34%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageMid-market
Zendesk Support Suite31%Contested↗new leaderNew leader since September 2026: Zendesk Support Suite (32%) replaces Freshdesk (44% then, 26% now), 6 points clear, inside the 11-point floor.Standing →EnterpriseZendesk Support Suite49%Clear leader▼−1Since September 2026: 53% → 52%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →
Freshdesk31%Contested▼−2Since September 2026: 36% → 34%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageMid-marketZendesk Support Suite31%Contested↗new leaderNew leader since September 2026: Zendesk Support Suite (32%) replaces Freshdesk (44% then, 26% now), 6 points clear, inside the 11-point floor.Standing →EnterpriseZendesk Support Suite49%Clear leader▼−1Since September 2026: 53% → 52%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Freshdesk31%8%71endorsed leader▼−2Since September 2026: 36% → 34%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.36% → 34%
Freshdesk31%8%71endorsed leader▼−2Since September 2026: 36% → 34%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.36% → 34%02
Zoho Desk25%2%54accepted challenger▼−1Since September 2026: 26% → 25%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.26% → 25%
Zoho Desk25%2%54accepted challenger▼−1Since September 2026: 26% → 25%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.26% → 25%03
Help Scout20%3%61accepted challenger▼−7Since September 2026: 24% → 17%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.24% → 17%
Help Scout20%3%61accepted challenger▼−7Since September 2026: 24% → 17%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.24% → 17%04
HubSpot Service Hub5%10%31accepted challenger▲+2Since September 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 6%
HubSpot Service Hub5%10%31accepted challenger▲+2Since September 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 6%05
TeamSupport5%0%12accepted challenger▲+2Since September 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 6%
TeamSupport5%0%12accepted challenger▲+2Since September 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 6%06Zendesk Support Suite3%56%55criticized challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%
Zendesk Support Suite3%56%55criticized challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%07
Intercom2%33%36criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Intercom2%33%36criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the five products at 0%, ordered by negative rate
12
Salesforce Service Cloud0%100%15criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Salesforce Service Cloud0%100%15criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%10
Tidio0%10%10accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Tidio0%10%10accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%11
Gorgias0%9%11accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Gorgias0%9%11accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%08
Hiver0%0%13accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Hiver0%0%13accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%09
Front0%0%10accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Front0%0%10accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
All fifteen head-to-head pages: the top six products, each against each
Zendesk Support Suite vs HubSpot Service HubZendesk Support Suite vs Help ScoutFreshdesk vs TeamSupportFreshdesk vs Zoho DeskFreshdesk vs HubSpot Service HubFreshdesk vs Help ScoutTeamSupport vs Zoho DeskTeamSupport vs HubSpot Service HubTeamSupport vs Help ScoutZoho Desk vs HubSpot Service HubZoho Desk vs Help ScoutHubSpot Service Hub vs Help Scout
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809101112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Freshdesk31%
Freshdesk31%02Zoho Desk25%
Zoho Desk25%03Help Scout20%
Help Scout20%04HubSpot Service Hub5%
HubSpot Service Hub5%05TeamSupport5%
TeamSupport5%06Zendesk Support Suite3%
Zendesk Support Suite3%07Intercom2%
Intercom2%08Hiver0%
Hiver0%09Front0%
Front0%10Tidio0%
Tidio0%11Gorgias0%
Gorgias0%12Salesforce Service Cloud0%
Salesforce Service Cloud0%What they warned about
Two of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Salesforce Service Cloud100%
15 of 15 labels negative · 12 of 14 models · 11 hard negative
“Extremely complex CRM-tied platform with massive implementation costs... poor ROI for simple helpdesk needs” Grok 4.1 Fast, negative prompt
Zendesk Support Suite56%
31 of 55 labels negative · 12 of 14 models · 10 hard negative
“Users have reported they wouldn't recommend Zendesk to small or medium businesses, noting it comes with a steep price tag” Claude Haiku 4.5, negative prompt
Intercom33%
12 of 36 labels negative · 9 of 14 models · 1 hard negative
“Expensive usage-based or seat pricing... Small businesses report it feels premium without proportional value” Grok 4.1 Fast, negative prompt
Jira Service Management71%
5 of 7 labels negative · 5 of 14 models · 3 hard negative
“It's not ideal for small, non-technical teams, with reviewers citing complex setup and configuration” Claude Haiku 4.5, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
74 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 991 links across 180 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
48 answers · 67 citations · 11 models
vendor site · Intercom42 answers · 71 citations · 12 models
vendor site · Capterra38 answers · 55 citations · 12 models
vendor site · Freshworks33 answers · 64 citations · 13 models
vendor site · Zendesk25 answers · 33 citations · 10 models
vendor site · CloudTalk23 answers · 24 citations · 10 models
22 answers · 22 citations · 9 models
18 answers · 18 citations · 8 models
18 answers · 18 citations · 7 models
vendor site · HappyFox17 answers · 20 citations · 11 models
vendor site · Salesforce16 answers · 20 citations · 10 models
15 answers · 20 citations · 10 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
31 answers · 10 models
31 answers · 11 models
29 answers · 11 models
24 answers · 10 models
24 answers · 10 models
23 answers · 10 models
22 answers · 11 models
18 answers · 8 models
18 answers · 7 models
16 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support and helpdesk platform”, “customer support and helpdesk platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Freshworks freshworks.com Freshdesk 31% | 31% | 283 | 12,100 | 391 | 111,586 company | $14,486 | 113 | |
| Zoho parent site Zoho Desk 25% | 25% | 130 | 8,100 | 105 | ||||
| Help Scout helpscout.com | 20% | 127 | 8,100 | 173 | 37,899 | 14 | 10 | |
| HubSpot parent site HubSpot Service Hub 5% | 5% | 235 | 368,000 | 9,776 | ||||
| TeamSupport teamsupport.com | 5% | 51 | 1,000 | 1 | 19,052 | 6 | ||
| Pylon usepylon.com | 3% | 37 | 40,500 | 3,118 | 29,726 | $166 | 21 | |
| Plain plain.com | 3% | 33 | 90,500 | 83,095 | 1,314 | 0 | ||
| Zendesk Support Suite zendesk.com | 3% | 181 | 30 | 2 | 5,365,445 | $16,181 | 63 | |
| Intercom intercom.com | 2% | 441 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| Spiceworks Help Desk spiceworks.com | 2% | 16 | 2,284,947 | 7 |
Google's top ten for the two searches hold 18 sites; 0 of them are among the sites the models cited here. The first result for “best customer support and helpdesk platform” is proprofsdesk.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support and helpdesk platform for a small B2B company?”Paraphrase“Which helpdesk and customer support software would you recommend to a small business that sells to other businesses?”Comparative“What are the top customer support and helpdesk platforms for a small team and how do they differ?”Budget-constrained“What is the best customer support and helpdesk platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a customer support and helpdesk platform. What should we look at?”Negative“Which customer support and helpdesk platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5Freshdesk, HubSpot Service HubPlain, PylonChangedHelp Scout, TidioFreshdesk, Zoho Deskno first choiceagainst: Help Scout, Jira Service Management, Qualtrics, Salesforce Service Cloud, Sprinklr Service, Zendesk Support Suite
Three alternatives
Help Scout, Intercom, Zendesk Support SuiteFive alternatives
Freshdesk, Help Scout, Hiver, TeamSupport, Zoho DeskSeven alternatives
Crisp, Freshdesk, Groove, HappyFox, Hiver, LiveAgent, Zoho DeskOne alternative
Help ScoutGPT-5.4 miniIntercomagainst: Zendesk Support SuiteFreshdeskChangedagainst: Zendesk Support SuiteHelp Scoutagainst: Jira Service ManagementFreshdesk, Zoho Deskagainst: HelpDesk by LiveChatno first choiceagainst: HappyFox, Intercom, Keap, Salesforce Service Cloud, Zendesk Support Suite
Two alternatives
Freshdesk, Help ScoutThree alternatives
Intercom, TeamSupport, Zoho DeskThree alternatives
Freshdesk, Intercom, Zendesk Support SuiteTwo alternatives
Crisp, TidioGemini 3.5 FlashHelp ScoutHubSpot Service HubChangedHelp Scoutagainst: Salesforce Service Cloud, Zendesk Support SuiteZoho DeskHelp Scoutagainst: Freshdesk, Zendesk Support Suiteagainst: Intercom, Jira Service Management, OTRS, Salesforce Service Cloud, ServiceNow, Zendesk Support Suite, osTicket
Four alternatives
Freshdesk, Front, Hiver, HubSpot Service HubThree alternatives
Freshdesk, Front, Help ScoutFive alternatives
Freshdesk, Front, Gorgias, Hiver, Zoho DeskFive alternatives
Freshdesk, HubSpot Service Hub, Jira Service Management, Tidio, osTicketFour alternatives
Front, Gorgias, HubSpot Service Hub, IntercomPerplexity SonarHelp ScoutHelp ScoutHeldagainst: GorgiasFreshdesk, Help ScoutFreshdesk, Zoho Deskagainst: HelpDesk by LiveChatno first choiceagainst: Kustomer, Salesforce Service Cloud, Sprinklr, Zendesk Support Suite
Three alternatives
Freshdesk, HubSpot Service Hub, PlainTwo alternatives
Freshdesk, Zendesk Support SuiteFive alternatives
Front, Hiver, Intercom, Zendesk Support Suite, Zoho DeskOne alternative
LiveAgentGrok 4.1 FastFreshdesk, Zoho Deskagainst: Zendesk Support SuiteHelp ScoutChangedagainst: Intercom, Zendesk Support SuiteFreshdesk, Zoho Deskagainst: Intercom, Zendesk Support SuiteFreshdeskagainst: Zendesk Support Suiteno first choiceagainst: Salesforce Service Cloudagainst: Freshdesk, HelpDesk by LiveChat, Intercom, Salesforce Service Cloud, ServiceNow, Zendesk Support Suite
Three alternatives
Front, Help Scout, PylonThree alternatives
Freshdesk, TeamSupport, Zoho DeskThree alternatives
Gorgias, Help Scout, HubSpot Service HubOne alternative
Zoho DeskTwo alternatives
Help Scout, Zendesk Support SuiteMistral SmallZendesk Support Suiteno first choiceChangedFreshdesk, Zendesk Support SuiteFreshdesk, Zoho Deskno first choiceagainst: Bigin by Zoho, Groove, HelpDesk by LiveChat, OnePageCRM, Tidio
Three alternatives
Freshdesk, Pylon, Zoho DeskSix alternatives
Front, Help Scout, Intercom, LiveAgent, Tidio, Zoho DeskOne alternative
IntercomDeepSeek V4 FlashFreshdeskFreshdesk, Zoho DeskChangedagainst: Zendesk Support SuiteFreshdesk, Help ScoutZoho DeskFreshdeskagainst: BMC/ServiceNow, Freshdesk, Help Scout, Intercom, Jira Service Management, Salesforce Service Cloud, Zendesk Support Suite, Zoho Desk
Four alternatives
Help Scout, HubSpot Service Hub, Pylon, Zoho DeskTwo alternatives
HubSpot Service Hub, TeamSupportFour alternatives
HubSpot Service Hub, Intercom, Zendesk Support Suite, Zoho DeskTwo alternatives
Freshdesk, Spiceworks Help DeskFour alternatives
Help Scout, Intercom, Zendesk Support Suite, Zoho DeskLlama 4 Maverickno first choiceTeamSupportChangedno first choiceZoho Deskno first choicenothing named
Four alternatives
HappyFox, Help Scout, Plain, TeamSupportTwo alternatives
Help Scout, Zendesk Support SuiteOne alternative
FreshdeskQwen 3.7 FlashHelp Scoutagainst: Zendesk Support SuiteHubSpot Service Hub, Zoho DeskChangedagainst: Zendesk Support SuiteFreshdesk, Help Scoutagainst: Intercom, Zendesk Support SuiteFreshdeskagainst: Spiceworks Help Deskno first choiceagainst: HubSpot Service Hub, Zendesk Support Suiteagainst: Freshdesk, Freshservice, HubSpot Service Hub, Microsoft Dynamics 365 Customer Service, Salesforce Service Cloud, Zendesk Support Suite
Three alternatives
Freshdesk, HubSpot Service Hub, Plain.comTwo alternatives
Help Scout, Jira Service ManagementOne alternative
HubSpot Service HubTwo alternatives
Help Scout, Zoho DeskThree alternatives
Freshdesk, Help Scout, IntercomKimi K2Freshdeskagainst: Zendesk Support SuiteHelp ScoutChangedagainst: Zendesk Support SuiteFreshdesk, Help Scoutagainst: Zendesk Support SuiteSpiceworks Help Desk, Zoho DeskFreshdesk, Zendesk Support Suiteagainst: Salesforce Service Cloud, Zendesk Support Suite
Two alternatives
Help Scout, Zoho DeskThree alternatives
Freshdesk, TeamSupport, Zoho DeskThree alternatives
Hiver, LiveAgent, Zoho DeskTwo alternatives
Freshdesk, HubSpot Service HubTwo alternatives
HubSpot Service Hub, IntercomGLM 4.7 FlashXFreshdeskSupportbenchChangedHelp Scout, HiverFreshdeskagainst: Intercomno first choiceagainst: Freshservice, Intercom, Kaseya VSA / Datto RMM, Microsoft Dynamics 365 Customer Service, Salesforce Service Cloud, ServiceNow ITSM, ServiceTitan, SolarWinds Service Desk, Spiceworks Help Desk, Zendesk Support Suite
Four alternatives
Help Scout, Helply, Zendesk Support Suite, Zoho DeskSix alternatives
Freshdesk, Help Desk, Help Scout, TeamSupport, Zendesk Support Suite, Zoho DeskSeven alternatives
Freshdesk, HiveDesk, Intercom, LiveAgent, Spiceworks Help Desk, Zendesk Support Suite, Zoho DeskThree alternatives
HubSpot Service Hub, Spiceworks Help Desk, Zendesk Support SuiteMiniMax M2.5TeamSupportHelp Scout, TeamSupport, Zoho DeskChangedFreshdesk, Help Scoutagainst: IntercomFreshdesk, Zoho DeskFreshdesk, Help Scoutagainst: Zendesk Support Suiteagainst: Jira Service Management, Oracle RightNow, Salesforce Service Cloud, Zendesk Support Suite
Two alternatives
Help Scout, Zendesk Support SuiteTwo alternatives
Freshdesk, Zendesk Support SuiteOne alternative
Zoho DeskTwo alternatives
HelpDesk by LiveChat, IntercomTwo alternatives
HubSpot Service Hub, Zoho DeskGPT-6 LunaHelp ScoutHelp ScoutHeldHelp Scoutagainst: Zendesk Support SuiteZoho Deskagainst: Freshdeskno first choiceagainst: Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service Cloud, Zendesk Support Suite
Three alternatives
Front, Intercom, Zendesk Support SuiteThree alternatives
Freshdesk, HubSpot Service Hub, Zoho DeskFour alternatives
Freshdesk, Gorgias, Intercom, Zoho DeskOne alternative
Help ScoutMuse Glimmer 30BPlain, PylonHelp ScoutChangedagainst: Zendesk Support SuiteHelp ScoutFreshdesk, Zoho Deskno first choiceagainst: Intercom, Salesforce Service Cloud, Zendesk Support Suite
Four alternatives
Freshdesk, Help Scout, HubSpot Service Hub, Zoho DeskFour alternatives
Freshdesk, HubSpot Service Hub, TeamSupport, Zoho DeskFour alternatives
Freshdesk, Intercom, Zendesk Support Suite, Zoho DeskOne alternative
Help ScoutBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:36 | no | 0 | 5 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:41 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:02 | yes | 10 | 20 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 11:26 | yes | 23 | 4 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:18 | yes | 23 | 8 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:33 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:33 | yes | 16 | 39 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:04 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:16 | yes | 10 | 45 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 13:37 | yes | 13 | 18 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:53 | yes | 10 | 46 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:01 | yes | 5 | 10 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 07:56 | yes | 4 | 15 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 13:51 | yes | 14 | 23 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:19 | yes | 9 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:57 | yes | 4 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:35 | yes | 12 | 19 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 12:46 | yes | 19 | 4 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:37 | yes | 15 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:10 | no | 0 | 1 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:30 | yes | 23 | 32 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:06 | yes | 5 | 1 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:59 | no | 0 | 35 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 14:04 | yes | 14 | 25 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:01 | yes | 22 | 97 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:30 | yes | 19 | 23 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:02 | yes | 4 | 13 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:47 | yes | 12 | 28 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:25 | yes | 9 | 10 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:24 | yes | 2 | 5 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:43 | yes | 13 | 25 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 08:00 | yes | 20 | 4 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:34 | yes | 20 | 10 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:44 | yes | 5 | 11 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:06 | yes | 22 | 38 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:41 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:04 | yes | 9 | 28 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:10 | yes | 14 | 21 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 07:27 | yes | 22 | 66 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:59 | yes | 10 | 12 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:48 | yes | 6 | 17 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:11 | yes | 21 | 47 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:42 | yes | 9 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:30 | yes | 1 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:31 | yes | 17 | 23 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 07:35 | yes | 16 | 4 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:50 | yes | 25 | 10 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:02 | yes | 5 | 3 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:31 | yes | 24 | 26 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:33 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:04 | yes | 10 | 42 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 07:42 | yes | 18 | 20 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:44 | yes | 25 | 43 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:01 | yes | 5 | 11 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 14:14 | yes | 3 | 12 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:49 | yes | 13 | 16 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:39 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:22 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:30 | no | 0 | 15 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 10:50 | yes | 19 | 4 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:33 | yes | 13 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:04 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:22 | yes | 20 | 35 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 14:09 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:00 | no | 0 | 36 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:11 | yes | 14 | 21 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:10 | no | 0 | 9 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:36 | yes | 5 | 16 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:38 | yes | 2 | 17 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:03 | no | 0 | 3 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:54 | yes | 18 | 11 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:56 | yes | 5 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:37 | yes | 26 | 21 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 09:16 | yes | 24 | 5 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:43 | yes | 24 | 11 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:44 | yes | 12 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:12 | yes | 24 | 56 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:55 | yes | 5 | 1 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:17 | yes | 24 | 30 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:14 | yes | 24 | 30 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:22 | yes | 22 | 24 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:53 | yes | 24 | 34 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:27 | yes | 5 | 21 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:48 | yes | 23 | 37 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Freshworks read as Freshdesk
HubSpot read as HubSpot Service Hub
Salesforce read as Salesforce Service Cloud
Zendesk read as Zendesk Support Suite
Zendesk Suite read as Zendesk Support Suite
Unresolved, counted raw
BMC/ServiceNow
Cayzu
Help Desk (HelpDesk)
HiveDesk
Kaseya VSA / Datto RMM
OTRS
Oracle RightNow
Plain.com
ProProfs Help Desk
Usedesk
Discontinued, still offered
No shut-down product was recommended here.