Customer support and helpdesk
Asked as “customer support and helpdesk platform”, and as “helpdesk and customer support software”, on behalf of a mid-market B2B company. 64 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
31%
Contested · Freshdesk 27%
31Zendesk Support Suite27Freshdesk14TeamSupport28others
31% of first choices, contested.
Since September 2026↗new leaderNew leader since September 2026: Zendesk Support Suite (32%) replaces Freshdesk (44% then, 26% now), 6 points clear, inside the 11-point floor.Zendesk Support Suite leads at 32%, replacing Freshdesk, which led at 44% and stands at 26% now: 6 points clear, inside the floor, so the swap reads as unsettled. The verdict moved from clear leader to contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Freshdesk31%Contested▼−2Since September 2026: 36% → 34%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-market
Zendesk Support Suite31%Contested↗new leaderNew leader since September 2026: Zendesk Support Suite (32%) replaces Freshdesk (44% then, 26% now), 6 points clear, inside the 11-point floor.This pageEnterpriseZendesk Support Suite49%Clear leader▼−1Since September 2026: 53% → 52%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →
Freshdesk31%Contested▼−2Since September 2026: 36% → 34%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-marketZendesk Support Suite31%Contested↗new leaderNew leader since September 2026: Zendesk Support Suite (32%) replaces Freshdesk (44% then, 26% now), 6 points clear, inside the 11-point floor.This pageEnterpriseZendesk Support Suite49%Clear leader▼−1Since September 2026: 53% → 52%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Zendesk Support Suite31%28%67criticized default▲+16Since September 2026: 16% → 32%, +16 points. Past the 11-point floor: movement. Read over the models both editions asked.16% → 32%
Zendesk Support Suite31%28%67criticized default▲+16Since September 2026: 16% → 32%, +16 points. Past the 11-point floor: movement. Read over the models both editions asked.16% → 32%02Freshdesk27%15%74accepted challenger▼−18Since September 2026: 44% → 26%, −18 points. Past the 11-point floor: movement. Read over the models both editions asked.44% → 26%
Freshdesk27%15%74accepted challenger▼−18Since September 2026: 44% → 26%, −18 points. Past the 11-point floor: movement. Read over the models both editions asked.44% → 26%03
TeamSupport14%0%15accepted challenger▲+13Since September 2026: 2% → 15%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.2% → 15%
TeamSupport14%0%15accepted challenger▲+13Since September 2026: 2% → 15%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.2% → 15%04
Zoho Desk12%0%36accepted challenger▼−12Since September 2026: 23% → 11%, −12 points. Past the 11-point floor: movement. Read over the models both editions asked.23% → 11%
Zoho Desk12%0%36accepted challenger▼−12Since September 2026: 23% → 11%, −12 points. Past the 11-point floor: movement. Read over the models both editions asked.23% → 11%05
HubSpot Service Hub3%13%38accepted challenger▲+1Since September 2026: 2% → 4%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%
HubSpot Service Hub3%13%38accepted challenger▲+1Since September 2026: 2% → 4%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%06
Help Scout2%8%36accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Help Scout2%8%36accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the five products at 0%, ordered by negative rate
11
Salesforce Service Cloud0%43%28criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Salesforce Service Cloud0%43%28criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%10
LiveAgent0%30%10criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
LiveAgent0%30%10criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%07
Intercom0%15%47accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Intercom0%15%47accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%09
Jira Service Management0%14%14accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Jira Service Management0%14%14accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%08
Front0%0%13accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Front0%0%13accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
All fifteen head-to-head pages: the top six products, each against each
Zendesk Support Suite vs HubSpot Service HubZendesk Support Suite vs Help ScoutFreshdesk vs TeamSupportFreshdesk vs Zoho DeskFreshdesk vs HubSpot Service HubFreshdesk vs Help ScoutTeamSupport vs Zoho DeskTeamSupport vs HubSpot Service HubTeamSupport vs Help ScoutZoho Desk vs HubSpot Service HubZoho Desk vs Help ScoutHubSpot Service Hub vs Help Scout
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102030405060708091011Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Zendesk Support Suite31%
Zendesk Support Suite31%02Freshdesk27%
Freshdesk27%03TeamSupport14%
TeamSupport14%04Zoho Desk12%
Zoho Desk12%05HubSpot Service Hub3%
HubSpot Service Hub3%06Help Scout2%
Help Scout2%07Intercom0%
Intercom0%08Front0%
Front0%09Jira Service Management0%
Jira Service Management0%10LiveAgent0%
LiveAgent0%11Salesforce Service Cloud0%
Salesforce Service Cloud0%What they warned about
Five of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Kimi K2, GLM 4.7 FlashX and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Zendesk Support Suite28%
19 of 67 labels negative · 14 of 14 models · 4 hard negative
“**Zendesk** (Approach with high caution, especially for SMBs)... **Who should avoid**: Teams needing reliable uptime or simple onboarding.” Grok 4.1 Fast, negative prompt
Freshdesk15%
11 of 74 labels negative · 11 of 14 models · 1 hard negative
“**Freshdesk** (poor support, technical instability, billing surprises)” DeepSeek V4 Flash, negative prompt
Salesforce Service Cloud43%
12 of 28 labels negative · 7 of 14 models · 3 hard negative
“Avoid Salesforce Service Cloud unless you are a massive enterprise with a dedicated, in-house Salesforce development team.” Gemini 3.5 Flash, negative prompt
Intercom15%
7 of 47 labels negative · 7 of 14 models · 1 hard negative
“Verdict: Avoid Intercom if you are a budget-conscious team that requires predictable, flat-rate monthly software expenses.” Gemini 3.5 Flash, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
76 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1054 links across 238 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
vendor site · Intercom36 answers · 41 citations · 13 models
35 answers · 44 citations · 10 models
vendor site · Freshworks28 answers · 48 citations · 11 models
vendor site · Hiver28 answers · 32 citations · 12 models
27 answers · 41 citations · 10 models
vendor site · Zendesk25 answers · 30 citations · 11 models
vendor site · Kayako25 answers · 26 citations · 11 models
vendor site · Capterra21 answers · 37 citations · 10 models
21 answers · 26 citations · 10 models
vendor site · Rework20 answers · 22 citations · 10 models
vendor site · Plain17 answers · 31 citations · 8 models
17 answers · 18 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
28 answers · 11 models
22 answers · 9 models
20 answers · 8 models
19 answers · 9 models
17 answers · 7 models
16 answers · 8 models
15 answers · 7 models
15 answers · 10 models
14 answers · 10 models
14 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support and helpdesk platform”, “customer support and helpdesk platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Zendesk Support Suite zendesk.com Zendesk Support Suite 31%, Zendesk for Customer Service 2% | 33% | 181 | 30 | 2 | 5,365,445 | $16,181 | 63 | |
| Freshworks freshworks.com Freshdesk 27% | 27% | 283 | 12,100 | 391 | 111,586 company | $14,486 | 113 | |
| TeamSupport teamsupport.com | 14% | 51 | 1,000 | 1 | 19,052 | 6 | ||
| Zoho parent site Zoho Desk 12% | 12% | 130 | 8,100 | 105 | ||||
| HubSpot parent site HubSpot Service Hub 3% | 3% | 235 | 368,000 | 9,776 | ||||
| Plain plain.com | 3% | 33 | 90,500 | 83,095 | 1,314 | 0 | ||
| Spiceworks Help Desk spiceworks.com | 3% | 16 | 2,284,947 | 7 | ||||
| Help Scout helpscout.com | 2% | 127 | 8,100 | 173 | 37,899 | 14 | 10 | |
| Pylon usepylon.com | 2% | 37 | 40,500 | 3,118 | 29,726 | $166 | 21 | |
| LiveChat helpdesk.com HelpDesk by LiveChat 2% | 2% | 17 | 76,919 | 1 |
Google's top ten for the two searches hold 18 sites; 1 of them are among the sites the models cited here (kayako.com). The first result for “best customer support and helpdesk platform” is proprofsdesk.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support and helpdesk platform for a mid-market B2B company?”Paraphrase“Which helpdesk and customer support software would you recommend to a mid-sized B2B company?”Comparative“What are the top customer support and helpdesk platforms and how do they differ?”Budget-constrained“What is the best customer support and helpdesk platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer support and helpdesk platform. What should we look at?”Negative“Which customer support and helpdesk platforms should I avoid or be cautious about?”
Claude Haiku 4.5Zendesk Support SuiteTeamSupportChangedZendesk Support SuiteFreshdesk, Help Scoutno first choiceagainst: Freshdesk, HelpDesk by LiveChat, Salesforce Service Cloud, Zendesk Support Suite, mHelpDesk
Three alternatives
Freshdesk, Plain, TeamSupportThree alternatives
Freshdesk, Help Scout, HubSpot Service HubSix alternatives
Freshdesk, HubSpot Service Hub, Intercom, Plain, Tidio, Zoho DeskTwo alternatives
Spiceworks Help Desk, Zoho DeskGPT-5.4 miniZendesk Support SuiteZendesk Support SuiteHeldZendesk Support Suiteagainst: ServiceNow Customer Service ManagementFreshdesk, Zoho Deskno first choiceagainst: Freshdesk, HubSpot Service Hub, Intercom, Spiceworks Help Desk, Zendesk Support Suite
Four alternatives
Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service CloudFour alternatives
Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service CloudSix alternatives
Freshdesk, HubSpot Service Hub, Intercom, Jira Service Management, Salesforce Service Cloud, Zoho DeskOne alternative
LiveAgentGemini 3.5 FlashZendesk Support Suiteagainst: Salesforce Service CloudHubSpot Service Hub, Zendesk Support SuiteChangedno first choiceagainst: Salesforce Service CloudZoho Deskagainst: Freshdesk, Zendesk Support SuiteHubSpot Service Hubagainst: Help Scout, Zendesk Support Suiteagainst: Gmail, HubSpot Service Hub, Intercom, Jira Service Management, Salesforce Service Cloud, Slack, WhatsApp Business groups, Zendesk Support Suite
Five alternatives
ClearFeed, Freshdesk, Front, HubSpot Service Hub, IntercomThree alternatives
Freshdesk, Jira Service Management, PylonSeven alternatives
Freshdesk, Gorgias, Help Scout, Hiver, Intercom, Zendesk Support Suite, Zoho DeskFour alternatives
FreeScout, Hiver, HubSpot Service Hub, Spiceworks Help DeskEight alternatives
Freshdesk, Freshservice, Front, Gorgias, HappyFox, Intercom, Jira Service Management, PylonPerplexity SonarZendesk Support SuiteZendesk Support SuiteHeldZendesk Support SuiteFreshdeskagainst: Help Scout, Spiceworks Help Deskno first choiceagainst: HubSpot Service Hub, Intercom, Pylon, Salesforce Service Cloud, Zendesk Support Suite
Five alternatives
Freshdesk, Front, HubSpot Service Hub, Plain, TeamSupportFour alternatives
Freshdesk, Help Scout, Plain, TeamSupportSix alternatives
Freshdesk, Front, Help Scout, HubSpot Service Hub, Intercom, Zoho DeskTwo alternatives
LiveAgent, Zoho DeskGrok 4.1 FastFreshdeskagainst: Microsoft Dynamics 365 Sales, ServiceNow Customer Service ManagementZendesk Support SuiteChangedZendesk Support SuiteFreshdeskno first choiceagainst: Freshdesk, Help Scout, HelpDesk by LiveChat, Zendesk Support Suite, mHelpDesk
Four alternatives
Help Scout, Salesforce Service Cloud, Zendesk Support Suite, Zoho DeskFive alternatives
Freshdesk, Help Scout, HubSpot Service Hub, Intercom, TeamSupportSix alternatives
Freshdesk, Help Scout, Intercom, Jira Service Management, ServiceNow, Zoho DeskOne alternative
Zoho DeskMistral SmallFreshdesk, Zendesk Support SuiteTeamSupport, Zendesk Support SuiteChangedno first choiceSpiceworks Help Deskno first choiceagainst: HubSpot Service Hub, Intercom, Kayako, LiveAgent, SolarWinds Service Desk, Zendesk Support Suite
Two alternatives
HubSpot Service Hub, TeamSupportTwo alternatives
Freshdesk, Help ScoutThree alternatives
Freshdesk, Help Scout, Zoho DeskDeepSeek V4 FlashFreshdeskTeamSupportChangedZendesk Support SuiteZoho Deskagainst: Spiceworks Help DeskFreshdesk, Zendesk Support Suiteagainst: Salesforce Service Cloudagainst: Freshchat, Freshdesk, Freshservice, LiveAgent, Zendesk Support Suite
Three alternatives
Front, Intercom, Zendesk Support SuiteFour alternatives
Freshdesk, Front, Intercom, Zendesk Support SuiteSeven alternatives
Freshdesk, Help Scout, HubSpot Service Hub, Intercom, Jira Service Management, Salesforce Service Cloud, Zoho DeskTwo alternatives
Freshdesk, TidioOne alternative
IntercomLlama 4 MaverickPlainagainst: Zendesk Support SuiteTeamSupportChangedIntercomFreshdesk, HelpDesk by LiveChat, Zoho Deskno first choiceagainst: Kayako, LiveAgent
Two alternatives
Freshdesk, TeamSupportThree alternatives
Freshdesk, Plain, Zendesk Support SuiteOne alternative
KustomerQwen 3.7 FlashZendesk Support SuiteZendesk Support SuiteHeldno first choiceagainst: Salesforce Service CloudFreshdeskZendesk Support Suiteagainst: Asana, Trelloagainst: Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, Zendesk Support Suite
Three alternatives
HubSpot Service Hub, Intercom, Salesforce Service CloudFour alternatives
Freshdesk, Help Scout, HubSpot Service Hub, IntercomSix alternatives
Freshdesk, Gorgias, Help Scout, HubSpot Service Hub, Intercom, Zendesk Support SuiteFour alternatives
Groove, HubSpot Service Hub, Jira Service Management, Zoho DeskThree alternatives
Freshdesk, Intercom, Jira Service ManagementKimi K2TeamSupport, Zendesk Support SuiteTeamSupportChangedZendesk Support SuiteFreshdesk, Zoho Deskno first choiceagainst: Freshdesk, QNAP Helpdesk, Salesforce Service Cloud, SolarWinds Web Help Desk, Zendesk Support Suite
Two alternatives
Freshdesk, HubSpot Service HubThree alternatives
Freshdesk, HubSpot Service Hub, Zendesk Support SuiteSeven alternatives
Freshdesk, HubSpot Service Hub, Intercom, Jira Service Management, Salesforce Service Cloud, ServiceNow, Zoho DeskTwo alternatives
Hiver, Spiceworks Help DeskGLM 4.7 FlashXFreshdesk, Zendesk for Customer ServiceFreshdeskChangedIntercomZoho Deskno first choiceagainst: Zendesk Support Suiteagainst: Freshdesk, Gorgias, HelpDesk by LiveChat, HelpSpot, Intercom, Tidio, Zendesk Support Suite, mHelpDesk
Four alternatives
Front, Help Scout, HubSpot Service Hub, Zoho DeskFour alternatives
Help Scout, Hiver, Intercom, Zendesk Support SuiteNine alternatives
Freshdesk, Help Scout, Hiver, HubSpot Service Hub, LiveAgent, Salesforce Service Cloud, Talkdesk, Zendesk Support Suite, Zoho DeskFour alternatives
FreeScout, Freshdesk, Help Scout, osTicketFour alternatives
Freshdesk, HappyFox, Jira Service Management, Zoho DeskMiniMax M2.5TeamSupport, Zendesk Support SuiteTeamSupport, Zendesk Support SuiteHeldno first choiceagainst: ServiceNowFreshdesk, Spiceworks Help Deskagainst: Zendesk Support Suiteno first choiceagainst: Freshdesk
Three alternatives
Freshdesk, Help Scout, IntercomThree alternatives
Freshdesk, Help Scout, HubSpot Service HubOne alternative
HelpDesk by LiveChatGPT-6 LunaZendesk Support Suiteagainst: Salesforce Service CloudZendesk Support SuiteHeldagainst: Salesforce Service Cloudno first choiceagainst: Jira Service ManagementZoho Deskagainst: Zendesk Support Suiteno first choiceagainst: Freshdesk, Intercom, Salesforce Service Cloud, Zendesk Support Suite
Three alternatives
Freshdesk, HubSpot Service Hub, IntercomTwo alternatives
Freshdesk, IntercomSeven alternatives
Freshdesk, Gorgias, Help Scout, HubSpot Service Hub, Intercom, Zendesk Support Suite, Zoho DeskTwo alternatives
Freshdesk, Help ScoutMuse Glimmer 30BFreshdesk, PylonPlain, TeamSupportChangedIntercom, Zendesk Support SuiteFreshdesk, Zoho Deskagainst: Zendesk Support SuiteFreshdesk, Zendesk Support Suiteagainst: Freshdesk, Intercom, Zendesk Support Suite
Two alternatives
Plain, Zendesk Support SuiteThree alternatives
Freshdesk, Pylon, Zendesk Support SuiteFive alternatives
Freshdesk, Help Scout, HubSpot Service Hub, Salesforce Service Cloud, Zoho DeskOne alternative
HubSpot Service HubThree alternatives
HappyFox, Intercom, Zoho DeskBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:32 | yes | 17 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:52 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 14:03 | yes | 16 | 27 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 09:27 | yes | 20 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 13:00 | yes | 25 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:50 | yes | 14 | 7 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:06 | yes | 24 | 31 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:16 | yes | 5 | 1 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:29 | no | 0 | 32 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:42 | yes | 14 | 22 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:10 | yes | 23 | 75 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:06 | yes | 13 | 39 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:24 | yes | 5 | 20 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:05 | yes | 14 | 17 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:00 | yes | 10 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:55 | yes | 5 | 8 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:55 | yes | 11 | 23 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 12:30 | yes | 18 | 4 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:32 | yes | 13 | 6 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:21 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 07:58 | yes | 21 | 30 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:25 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:44 | yes | 5 | 27 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 13:18 | yes | 17 | 28 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:18 | yes | 15 | 16 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:52 | yes | 8 | 17 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:11 | yes | 4 | 16 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:07 | yes | 13 | 19 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:28 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:15 | yes | 5 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:21 | yes | 9 | 23 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 07:38 | yes | 20 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:19 | yes | 23 | 7 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:22 | yes | 15 | 11 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:49 | yes | 22 | 40 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:42 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:45 | no | 0 | 30 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:07 | yes | 25 | 36 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:41 | yes | 17 | 37 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:09 | yes | 14 | 24 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:58 | yes | 8 | 41 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:22 | yes | 15 | 22 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:52 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:05 | yes | 2 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:27 | yes | 17 | 26 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 12:40 | yes | 21 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:12 | yes | 15 | 5 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:23 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:28 | yes | 23 | 21 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:29 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:23 | no | 0 | 37 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:39 | yes | 8 | 15 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:34 | yes | 24 | 32 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:46 | yes | 5 | 9 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:06 | yes | 4 | 19 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:00 | yes | 15 | 27 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:54 | no | 0 | 5 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:07 | no | 0 | 11 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:41 | yes | 13 | 26 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 13:20 | yes | 19 | 4 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 13:42 | yes | 20 | 11 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:44 | no | 0 | 5 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:41 | yes | 23 | 35 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:42 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:43 | no | 0 | 29 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:31 | yes | 15 | 22 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:09 | yes | 25 | 104 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:35 | no | 0 | 7 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:37 | yes | 3 | 18 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:51 | yes | 14 | 22 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:03 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:00 | yes | 4 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:29 | yes | 26 | 22 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 09:10 | yes | 19 | 4 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:30 | yes | 25 | 9 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:54 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:55 | yes | 25 | 25 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:55 | yes | 5 | 1 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:35 | yes | 15 | 55 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 14:13 | yes | 25 | 26 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 07:56 | yes | 23 | 41 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:40 | yes | 14 | 16 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:59 | yes | 4 | 17 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 14:12 | yes | 25 | 37 s |
Noise floor in this category
Flips between the edition run and its calibration repeat. Six prompts per model is a small sample; the index-wide floor is the number to trust.
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Claude Haiku 4.5
3 of 4 flipped
GPT-5.4 mini
0 of 4 flipped
Gemini 3.5 Flash
4 of 5 flipped
Perplexity Sonar
1 of 4 flipped
Grok 4.1 Fast
3 of 5 flipped
Mistral Small
1 of 3 flipped
DeepSeek V4 Flash
5 of 6 flipped
Llama 4 Maverick
2 of 4 flipped
Qwen 3.7 Flash
3 of 5 flipped
Kimi K2
3 of 5 flipped
GLM 4.7 FlashX
4 of 4 flipped
MiniMax M2.5
4 of 4 flipped
GPT-6 Luna
2 of 4 flipped
Muse Glimmer 30B
5 of 5 flipped
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Freshworks (Freshdesk) read as Freshdesk
HubSpot read as HubSpot Service Hub
HubSpot (Service Hub) read as HubSpot Service Hub
Salesforce read as Salesforce Service Cloud
Zendesk read as Zendesk Support Suite
Zendesk Suite read as Zendesk Support Suite
Zendesk Support read as Zendesk Support Suite
Zoho read as Zoho Desk
Unresolved, counted raw
Gmail
Jira SM
QNAP Helpdesk
WhatsApp Business groups
Discontinued, still offered
No shut-down product was recommended here.