Small businessnewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 38 of 75, unchanged
4 categories · Named, not rankedZendesk for Customer Service
6Judge labels
2First choices
1Negative labels
6 / 14Models named it
4Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
4 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Zendesk for Customer Service was named 4 times in Knowledge base and 3 other categories, where Notion led with 21%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business39 of 77
0%1 label
under the label threshold
Mid-market19 of 88
2%1 label
under the label threshold
Enterprisenot named
0%
No model named it for this buyer.
In knowledge base · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Zendesk for Customer Service for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Knowledge base and self-service | Customer | 2% | 19 of 88 | 0% | 1 | under 10 labels · led by Notion at 21% | newNew since September 2026: not ranked then, 2% now. |
| Customer support and helpdesk | Customer | 2% | 10 of 55 | 0% | 1 | under 10 labels · led by Zendesk Support Suite at 31% | newNew since September 2026: not ranked then, 2% now. |
| Chatbots and conversational AI for support | Customer | 0% | 111 of 114 | 100% | 1 | under 10 labels · led by Intercom Fin AI Agent at 41% | newNew since September 2026: not ranked then, 0% now. |
| Contact center platforms | Customer | 0% | 42 of 86 | 0% | 1 | under 10 labels · led by Five9 at 18% |
Movement
Since September 2026, Zendesk for Customer Service held within the floor in all three categories: no change cleared 11 points.
Best category · Knowledge base · by segment
Mid-marketnewNew since September 2026: not ranked then, 2% now.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 19 of 85, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Knowledge base | 0% | 2% | newNew since September 2026: not ranked then, 2% now. | New this edition | Rank 19 of 88, unchanged |
| Helpdesk | 0% | 2% | newNew since September 2026: not ranked then, 2% now. | New this edition | Rank 10 of 55, unchanged |
| Support chatbots | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 111 of 114, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Zendesk for Customer Service across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Zendesk for Customer Service across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 1 | 0 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct1 label1
Paraphrase3 labels1
Comparative1 labelNone
Budget-constrained0 labelsNone
Scale-constrained0 labelsNone
Negative1 labelNone
First choiceAlternativeMentionNegative6 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Zendesk remains the industry standard for mid-market B2B because it handles complex workflows out of the box.” Qwen 3.7 Flash · Knowledge base · paraphrase prompt · first choice
“Freshdesk and Zendesk are the strongest overall choices” GLM 4.7 FlashX · Helpdesk · direct prompt · first choice
“Zendesk for digital-ticket-first teams” Muse Glimmer 30B · Contact center · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“criticized for limited features that lead to complex workarounds and time-consuming setups” Mistral Small · Support chatbots · negative prompt · hard negative
Named alongside
The products named in the same answers as Zendesk for Customer Service, over the 6 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zendesk for Customer Service was named but was not.ShowHide
Named alongside
The products named in the same answers as Zendesk for Customer Service, over the 6 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zendesk for Customer Service was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Zendesk for Customer Service. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 6 of the 6 answers that named Zendesk for Customer Service and are not a share of its labels.
Domains cited
g2.com3
kustomer.com3
learn.g2.com3
zendesk.comYour site3
capterra.com2
intercom.com2
kayako.com2
plain.com2
aissist.io1
assembled.com1
Nineteen of the twenty-two domain citations in answers naming Zendesk for Customer Service came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
zendesk.com is not in Google's top ten for any of the category's searches. In the answers, Zendesk for Customer Service takes 2% of first choices and Notion takes 21%.ShowHide
Search and answers
zendesk.com is not in Google's top ten for any of the category's searches. In the answers, Zendesk for Customer Service takes 2% of first choices and Notion takes 21%.
ShowHideIn search
Google, US estimatesPosition for “knowledge base software”
–
not in the top ten
Position for “best knowledge base software”
–
not in the top ten
- Organic visits to its site
- about 5,365,445 a month
- Searches its site ranks for
- 665,842 · 40,244 in the top three
- Sites linking to it
- 343,954
- Paid Google search
- 12 searches its ads show for, about 932 clicks and $16,181 a month (estimate)
In answers
This editionShare of first choices
2%
rank 19 of 88 in knowledge base
Segment leader
21%
Notion
- First choices
- 2 across its categories
- Named in
- 6 answers
- Its own site cited
- in 6 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on zendesk.com
10,131
subdomains included
Content
2,565
counted in the table below
Documentation
6,313
Product · Integration
39 · 731
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,365 | 32 | 2026-09-18 | ||
| News or press | 473 | 4 | 2026-09-14 | ||
| Case study | 356 | 10 | 2026-09-23 | ||
| Comparison | 114 | 0 | 2025-09-21 | ||
| Report or ebook | 102 | 1 | 2026-09-10 | ||
| Glossary or explainer | 59 | 7 | 2026-09-25 | ||
| Conference or event | 48 | 1 | 2026-09-18 | ||
| Podcast or video | 38 | 0 | 2026-06-01 | ||
| Webinar or virtual event | 5 | 0 | 2025-06-13 | ||
| Template or tool | 5 | 0 | 2026-06-22 |
Most recent
- 2026-09-25What is ai governance customer service glossary or explainer
- 2026-09-23Solo by myob case study
- 2026-09-22Thoughtworks case study
- 2026-09-22Star21 case study
- 2026-09-18Zendesk AI Summit 2026 conference or event
- 2026-09-18Custom ai agents blog
How it is countedHide how it is counted
Every page zendesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Zendesk for Customer Service
What the judge wrote, as written, with how often. The vendor table decides that these count as Zendesk for Customer Service; a claim can dispute any of them.
Zendesk for Customer Service (Fin) 1
Follow Zendesk for Customer Service
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Zendesk is the company behind Zendesk for Customer Service.ShowHide
The company
Zendesk is the company behind Zendesk for Customer Service.
ShowHideOn record
Wikidata- Website
- zendesk.com
- Headquarters
- San Francisco, United States
- Founded
- 2007
- Employees
- about 3,830 (2020)
- Ownership
- Public, zen on New York Stock Exchange
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- AI-powered customer service software
- For
- customer service teams
- Price stated
- 14-day free trial. No credit card required. zendesk.com/service
- Starting price
- $19 per agent/month billed annually zendesk.com/service/ai/customer-service-software
- Free plan or trial
- 14-day free trial zendesk.com/service
- Integrations claimed
- 1800 zendesk.com/service · 1500 zendesk.com/service/ticketing-system/free-customer-service-software · 1700 zendesk.com/service/ticketing-system/customer-service-management-software pages disagree
- Customers named
- VimeoBest EggBritBoxNOBULLCrosscardVIABUYBanc SabadellStanley Black & Decker
- Not stated on the pages read
- Certifications, hosting
What Zendesk for Customer Service's own pages state, read October 5, 2026: zendesk.com/service, zendesk.com/service/ai/customer-service, zendesk.com/service/ai/customer-service-software, zendesk.com/service/ticketing-system/free-customer-service-software, zendesk.com/service/ticketing-system/customer-service-management-software. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zendesk for Customer Service's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zendesk for Customer Service, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Zendesk for Customer Service by email, built from the raw record of the edition. It shows:
- where Zendesk for Customer Service is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Zendesk for Customer Service, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.