Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 91 → 102 of 115
Salesforce · 1 category · Named, not rankedSalesforce Customer 360
12Judge labels
2First choices
1Negative labels
6 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
1 label, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Salesforce Customer 360 was named 1 time in Customer intel, where Amplitude led with 18%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business105 of 118
0%1 label
under the label threshold
Mid-market112 of 142
0%1 label
under the label threshold
Enterprise9 of 143
4%6 labels
under the label threshold
In customer intel · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Salesforce Customer 360 for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer intelligence and data science | GTM data and infrastructure | 0% | 112 of 142 | 0% | 1 | under 10 labels · led by Amplitude at 18% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Salesforce Customer 360 held within the floor in its one category: no change cleared 11 points.
Best category · Customer intel · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 60 → 105 of 133
Enterprise▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 31 → 11 of 134
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer intel | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 60 → 112 of 142 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Salesforce Customer 360 across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Salesforce Customer 360 across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct2 labels2
Paraphrase3 labelsNone
Comparative4 labelsNone
Budget-constrained0 labelsNone
Scale-constrained2 labelsNone
Negative1 labelNone
First choiceAlternativeMentionNegative12 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
No positive label carried a quote.
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Salesforce Customer 360, over the 12 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Customer 360 was named but was not.ShowHide
Named alongside
The products named in the same answers as Salesforce Customer 360, over the 12 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Customer 360 was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Salesforce Customer 360. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 9 of the 12 answers that named Salesforce Customer 360 and are not a share of its labels.
Domains cited
cxtoday.com6
chattermill.com5
learn.g2.com5
cio.economictimes.indiatimes.com4
g2.com4
gitnux.org4
blog.hubspot.com3
guideflow.com3
pipeline.zoominfo.com3
reform.app3
Forty of the forty domain citations in answers naming Salesforce Customer 360 came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Names read as Salesforce Customer 360
What the judge wrote, as written, with how often. The vendor table decides that these count as Salesforce Customer 360; a claim can dispute any of them.
Salesforce Customer 360 / Tableau CRM 1
Follow Salesforce Customer 360
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Salesforce is the company behind Salesforce Customer 360.ShowHide
The company
Salesforce is the company behind Salesforce Customer 360.
ShowHideOn record
Wikidata- Website
- salesforce.com
- Headquarters
- San Francisco, United States
- Founded
- 1999
- Employees
- about 35,000 (2019)
- Ownership
- Public, CRM on New York Stock Exchange
- Also from Salesforce
- Salesforce / Marketing Cloud Next / Agentforce Marketing, Salesforce Agentforce, Salesforce Agentforce / Einstein, Salesforce Agentforce Engagement, Salesforce Agentforce Marketing, Salesforce Agentforce SDR, Salesforce Agentforce Voice, Salesforce Agentforce for Marketing Cloud and 92 more
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- a suite of deeply unified applications built on Salesforce's agentic enterprise architecture that provides a complete view of customers across all touchpoints and interactions
- For
- anyone interested in engaging and delighting customers
- Price stated
- Starter Suite: $25 USD/User/Month; Pro Suite: $100 USD/User/Month; Service Enterprise: $175 USD/User/Month salesforce.com/crm/customer-service-crm
- Starting price
- 25 salesforce.com/crm/customer-service-crm
- Free plan or trial
- Try Starter Suite for free for 30 days salesforce.com/crm/customer-service-crm
- Customers named
- Snapology of LehiWileyReMarkableOpenTable
- Not stated on the pages read
- Integrations, certifications, hosting
What Salesforce Customer 360's own pages state, read October 5, 2026: salesforce.com/products/what-is-customer-360, salesforce.com/data/customer-360, salesforce.com/data/360-customer-view, salesforce.com/crm/customer-service-crm, salesforce.com/service/customer-service-solutions. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Salesforce Customer 360's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Salesforce Customer 360, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Salesforce Customer 360 by email, built from the raw record of the edition. It shows:
- where Salesforce Customer 360 is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Salesforce Customer 360, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.