Small businessgoneNot named this edition; 0% in September 2026.
0%from 0% in September 2026
Inside the floor by 11 pointsNot ranked
Microsoft · 3 categories · Named, not rankedMicrosoft Dynamics 365 Customer Insights
28Judge labels
8First choices
3Negative labels
10 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
3 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Microsoft Dynamics 365 Customer Insights was named 3 times in CDP and 2 other categories, where Segment led with 49%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business50 of 78
0%1 label
under the label threshold
Mid-market52 of 61
0%1 label
under the label threshold
Enterprise5 of 52
7%8 labels
under the label threshold
In cdp · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Microsoft Dynamics 365 Customer Insights for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer data platforms | GTM data and infrastructure | 0% | 52 of 61 | 0% | 1 | under 10 labels · led by Segment at 49% | goneNot named this edition; 0% in September 2026. |
| Customer intelligence and data science | GTM data and infrastructure | 0% | 100 of 142 | 0% | 1 | under 10 labels · led by Amplitude at 18% | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Marketing automation and campaign management | Marketing | 0% | 31 of 59 | 0% | 1 | under 10 labels · led by HubSpot Marketing Hub at 63% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, Microsoft Dynamics 365 Customer Insights held within the floor in all three categories: no change cleared 11 points.
Best category · CDP · by segment
Mid-marketgoneNot named this edition; 0% in September 2026.
0%from 0% in September 2026
Inside the floor by 11 pointsNot ranked
Enterprise▼−5Since September 2026: 11% → 6%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
6%from 11% in September 2026
Inside the floor by 6 pointsRank 4 → 5 of 49
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer intel | 2% | 0% | ▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 17 → 100 of 142 |
| CDP | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 54 → 52 of 61 |
| Marketing automation | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 31 of 59, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Microsoft Dynamics 365 Customer Insights across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Microsoft Dynamics 365 Customer Insights across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct4 labelsNone
Paraphrase2 labelsNone
Comparative6 labelsNone
Budget-constrained13 labels8
Scale-constrained0 labelsNone
Negative3 labelsNone
First choiceAlternativeMentionNegative28 labels in all, every segment counted; 8 of the 8 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“AI-driven insights, Microsoft ecosystem integration; 3-year Leader.” Grok 4.1 Fast · Marketing automation · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Microsoft Dynamics 365 Customer Insights, over the 28 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Microsoft Dynamics 365 Customer Insights was named but was not.ShowHide
Named alongside
The products named in the same answers as Microsoft Dynamics 365 Customer Insights, over the 28 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Microsoft Dynamics 365 Customer Insights was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Microsoft Dynamics 365 Customer Insights. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 27 of the 28 answers that named Microsoft Dynamics 365 Customer Insights and are not a share of its labels.
Domains cited
cio.economictimes.indiatimes.com14
cdp.com13
nvecta.com10
microsoft.comYour site9
resources.rework.com9
learn.g2.com8
brevo.com7
improvado.io7
salesforce.com7
albato.com6
Eighty-one of the ninety domain citations in answers naming Microsoft Dynamics 365 Customer Insights came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where Microsoft Dynamics 365 Customer Insights stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where Microsoft Dynamics 365 Customer Insights stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimates- Searches for its name, Google
- 260 a month (“microsoft dynamics 365 customer insights”)
- AI search demand for its name, est.
- 0 a month
- Its own site
- It sits on Microsoft's site (microsoft.com), so there are no site figures for it alone
In answers
This editionShare of first choices
0%
rank 52 of 61 in CDP
Segment leader
49%
Segment
- First choices
- 8 across its categories
- Named in
- 28 answers
- Its own site cited
- in 27 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Microsoft Dynamics 365 Customer Insights
What the judge wrote, as written, with how often. The vendor table decides that these count as Microsoft Dynamics 365 Customer Insights; a claim can dispute any of them.
Dynamics 365 Customer Insights 1Microsoft 1
Follow Microsoft Dynamics 365 Customer Insights
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Microsoft is the company behind Microsoft Dynamics 365 Customer Insights.ShowHide
The company
Microsoft is the company behind Microsoft Dynamics 365 Customer Insights.
ShowHideOn record
Wikidata- Website
- microsoft.com
- Headquarters
- Vancouver, Canada
- Founded
- 1975
- Employees
- about 228,000 (2024)
- Ownership
- Public, 4338 on Hong Kong Stock Exchange
- Also from Microsoft
- Azure Synapse, Bing Webmaster Tools, Microsoft 365, Microsoft 365 Copilot, Microsoft Accessibility Insights, Microsoft Ads, Microsoft Advertising, Microsoft Advertising Editor and 49 more
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- Bringen Sie Daten und Interaktion zusammen, um durchgängige agentische Kundenerlebnisse über Vertrieb, Marketing und Service hinweg zu ermöglichen.
- Price stated
- 1.700,00 $ Mandat/Monat, jährliche Abrechnung microsoft.com/de-de/dynamics-365/products/customer-insights
- Starting price
- 1.700,00 $ microsoft.com/de-de/dynamics-365/products/customer-insights
- Free plan or trial
- Kostenlos testen microsoft.com/de-de/dynamics-365/products/customer-insights
- Customers named
- NAGAKodak AlarisCampari GroupValencia C.F.Lynk & CoTivoli GardensAEP EnergyGrupo Campari
- Not stated on the pages read
- Integrations, certifications, hosting
What Microsoft Dynamics 365 Customer Insights's own pages state, read September 28, 2026: microsoft.com/de-de/dynamics-365/products/customer-insights, microsoft.com/es-es/dynamics-365/products/customer-insights, microsoft.com/fi-fi/dynamics-365/products/customer-insights, microsoft.com/fr-fr/dynamics-365/products/customer-insights, microsoft.com/it-it/dynamics-365/products/customer-insights. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Microsoft Dynamics 365 Customer Insights's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Microsoft Dynamics 365 Customer Insights, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Microsoft Dynamics 365 Customer Insights by email, built from the raw record of the edition. It shows:
- where Microsoft Dynamics 365 Customer Insights is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Microsoft Dynamics 365 Customer Insights, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.