Community platforms for small business buyers
Asked as “customer community platform”, and as “online community software for customers”, on behalf of a small B2B company. 58 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
43%
Clear leader
43Circle24Bettermode16Discourse17others
43% of first choices, clear leader.
Since September 2026▲+13Since September 2026: 31% → 44%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.Circle held the lead, +13 points on 31%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Circle43%Clear leader▲+13Since September 2026: 31% → 44%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.This pageMid-market
Bettermode29%Contested↗new leaderNew leader since September 2026: Bettermode (29%) replaces Higher Logic Vanilla (23% then, 13% now), 16 points clear, past the 11-point floor.Standing →Enterprise
Higher Logic Vanilla29%Contested▼−11Since September 2026: 40% → 29%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →
Circle43%Clear leader▲+13Since September 2026: 31% → 44%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.This pageMid-marketBettermode29%Contested↗new leaderNew leader since September 2026: Bettermode (29%) replaces Higher Logic Vanilla (23% then, 13% now), 16 points clear, past the 11-point floor.Standing →EnterpriseHigher Logic Vanilla29%Contested▼−11Since September 2026: 40% → 29%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Circle43%9%64endorsed leader▲+13Since September 2026: 31% → 44%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.31% → 44%
Circle43%9%64endorsed leader▲+13Since September 2026: 31% → 44%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.31% → 44%02Bettermode24%10%50accepted challenger▼−4Since September 2026: 29% → 25%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.29% → 25%
Bettermode24%10%50accepted challenger▼−4Since September 2026: 29% → 25%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.29% → 25%03
Discourse16%6%52accepted challenger▼−7Since September 2026: 18% → 12%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.18% → 12%
Discourse16%6%52accepted challenger▼−7Since September 2026: 18% → 12%, −7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.18% → 12%04
Discord7%38%26criticized challenger▼−1Since September 2026: 9% → 8%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.9% → 8%
Discord7%38%26criticized challenger▼−1Since September 2026: 9% → 8%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.9% → 8%05
Slack3%55%22criticized challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%
Slack3%55%22criticized challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%06
Mighty Networks2%12%33accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Mighty Networks2%12%33accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the eight products at 0%, ordered by negative rate
14
Khoros Communities0%89%18criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Khoros Communities0%89%18criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%13
Gainsight Customer Communities0%77%22criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Gainsight Customer Communities0%77%22criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%12
Salesforce Experience Cloud0%75%12criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Salesforce Experience Cloud0%75%12criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%10
Facebook Groups0%55%20criticized challenger▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 0%
Facebook Groups0%55%20criticized challenger▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 0%11Higher Logic Vanilla0%55%20criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%
Higher Logic Vanilla0%55%20criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%09
Higher Logic0%55%11criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Higher Logic0%55%11criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%07
Skool0%10%10accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Skool0%10%10accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%08
Zoho CommunitySpaces0%0%10accepted challengernewNew since September 2026: not ranked then, 0% now.
Zoho CommunitySpaces0%0%10accepted challengernewNew since September 2026: not ranked then, 0% now.The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Bettermode vs Gainsight Customer CommunitiesBettermode vs Mighty NetworksBettermode vs DiscordBettermode vs Higher LogicDiscourse vs Higher Logic VanillaDiscourse vs CircleDiscourse vs Gainsight Customer CommunitiesDiscourse vs Mighty NetworksDiscourse vs DiscordDiscourse vs Higher LogicHigher Logic Vanilla vs CircleHigher Logic Vanilla vs Gainsight Customer CommunitiesHigher Logic Vanilla vs Mighty NetworksHigher Logic Vanilla vs DiscordHigher Logic Vanilla vs Higher LogicCircle vs Gainsight Customer CommunitiesCircle vs Mighty NetworksCircle vs DiscordCircle vs Higher LogicGainsight Customer Communities vs Mighty NetworksGainsight Customer Communities vs DiscordGainsight Customer Communities vs Higher LogicMighty Networks vs DiscordMighty Networks vs Higher LogicDiscord vs Higher Logic
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102030405060708091011121314Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01Circle43%
Circle43%02Bettermode24%
Bettermode24%03Discourse16%
Discourse16%04Discord7%
Discord7%05Slack3%
Slack3%06Mighty Networks2%
Mighty Networks2%07Skool0%
Skool0%08Zoho CommunitySpaces0%
Zoho CommunitySpaces0%09Higher Logic0%
Higher Logic0%10Facebook Groups0%
Facebook Groups0%11Higher Logic Vanilla0%
Higher Logic Vanilla0%12Salesforce Experience Cloud0%
Salesforce Experience Cloud0%13Gainsight Customer Communities0%
Gainsight Customer Communities0%14Khoros Communities0%
Khoros Communities0%What they warned about
Six of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Khoros Communities89%
16 of 18 labels negative · 11 of 14 models · 12 hard negative
“"Skip Khoros, Higher Logic Vanilla, and Higher Logic Thrive if a published price matters: none shows a dollar figure on its own site."[” Muse Glimmer 30B, negative prompt
Gainsight Customer Communities77%
17 of 22 labels negative · 11 of 14 models · 10 hard negative
“Avoid enterprise-grade platforms like Gainsight Community, Salesforce Experience Cloud, or Bettermode for now” DeepSeek V4 Flash, budget prompt
Facebook Groups55%
11 of 20 labels negative · 10 of 14 models · 4 hard negative
“While free, Facebook Groups come with significant drawbacks: Poor searchability... Data ownership issues” MiniMax M2.5, negative prompt
Higher Logic Vanilla55%
11 of 20 labels negative · 9 of 14 models · 3 hard negative
“Stay away from platforms like **Salesforce Experience Cloud, Higher Logic Vanilla, or Khoros**” Gemini 3.5 Flash, scale prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
74 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1027 links across 232 sites, every framing counted. Ranked by the number of answers carrying the site or page. 47 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Bettermode44 answers · 73 citations · 11 models
vendor site · Guideflow43 answers · 59 citations · 12 models
vendor site · Higher Logic36 answers · 40 citations · 12 models
32 answers · 32 citations · 12 models
vendor site · Circle29 answers · 63 citations · 11 models
vendor site · LearnWorlds29 answers · 37 citations · 9 models
24 answers · 44 citations · 11 models
vendor site · Spotsaas23 answers · 29 citations · 10 models
23 answers · 26 citations · 9 models
23 answers · 24 citations · 11 models
vendor site · WorkRamp23 answers · 23 citations · 10 models
vendor site · Mighty Networks16 answers · 33 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
32 answers · 10 models
32 answers · 12 models
31 answers · 11 models
26 answers · 10 models
26 answers · 8 models
24 answers · 11 models
23 answers · 11 models
23 answers · 10 models
22 answers · 10 models
13 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer community platform”, “customer community platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Circle circle.so | 43% | 128 | 301,000 | 242,528 | 215,494 | $1,570 | 55 | 8 |
| Bettermode bettermode.com | 24% | 134 | 880 | 16 | 13,780 | 7 | ||
| Discourse discourse.org | 16% | 116 | 49,500 | 3,505 | 134,346 | 3 | ||
| Discord discord.com | 7% | 52 | 6,120,000 | 159,421 | 8,388,839 | 9 | ||
| Slack slack.com | 3% | 67 | 1,000,000 | 30,850 | 1,672,555 | $27 | 120 | |
| Mighty Networks mightynetworks.com | 2% | 73 | 12,100 | 255 | 53,793 | 2 | ||
| GroupApp group.app | 2% | 2 | ||||||
| HelloBox | 2% | |||||||
| HelloBox 7.4 | 2% | |||||||
| Skool skool.com | 0% | 17 | 165,000 | 3,951 | 304,127 | 22 |
Google's top ten for the two searches hold 16 sites; 2 of them are among the sites the models cited here (circle.so, higherlogic.com). The first result for “best customer community platform” is uscreen.tv.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer community platform for a small B2B company?”Paraphrase“Which online community software for customers would you recommend to a small business that sells to other businesses?”Comparative“What are the top customer community platforms for a small team and how do they differ?”Budget-constrained“What is the best customer community platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a customer community platform. What should we look at?”Negative“Which customer community platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5BettermodeCircle, SlackChangedCircleDiscord, GroupAppno first choiceagainst: Facebook Groups, Gainsight Customer Communities, LinkedIn Groups, Reddit Communities, Salesforce Community, Slack
Four alternatives
Gainsight Customer Communities, Higher Logic Vanilla, Influitive, Zendesk CommunityOne alternative
DiscourseFour alternatives
Bettermode, Disco, Gainsight Customer Communities, HeartbeatTwo alternatives
BuddyPress, HeartbeatGPT-5.4 miniCircleagainst: ZendeskCircleHeldDiscourseagainst: Khoros CommunitiesCircleagainst: Higher Logic Vanillano first choicenothing named
Two alternatives
Bettermode, Higher LogicThree alternatives
Discourse, Salesforce Customer Community, Zendesk CommunitySix alternatives
Bettermode, Circle, Higher Logic Vanilla, Mighty Networks, Zendesk Community, Zendesk GatherOne alternative
Facebook GroupsGemini 3.5 FlashBettermodeagainst: Gainsight Customer Communities, Khoros CommunitiesBettermodeHeldagainst: SlackCircleagainst: Discord, SlackDiscourseagainst: Circle, SlackBettermode, Circleagainst: Discord, Facebook Groups, Higher Logic Vanilla, Khoros Communities, Salesforce Experience Cloud, Slackagainst: Discord, Discourse, Facebook Groups, Flarum, Gainsight Customer Communities, Higher Logic, Khoros Communities, NodeBB, Salesforce Experience Cloud, Slack, XenForo, phpBB, vBulletin Cloud
Four alternatives
Circle, Discord, Discourse, SlackThree alternatives
Circle, Discourse, Heartbeat.chatThree alternatives
Bettermode, Discourse, SkoolTwo alternatives
Discord, Heartbeat.chatFour alternatives
Canny, Discourse, FeatureUpvote, ProductboardPerplexity SonarBettermodeBettermode, CircleChangedagainst: Higher Logic VanillaBettermode, Circleagainst: Gainsight Customer Communities, Hivebrite, Webex Events/WebinarsCircleno first choiceagainst: Facebook Groups, Higher Logic Vanilla, Khoros Communities, Reddit, Salesforce community tools
Three alternatives
Higher Logic Vanilla, LearnWorlds, Mighty NetworksTwo alternatives
Discourse, Zoho CommunitySpacesOne alternative
Mighty NetworksTwo alternatives
Discord, WhopGrok 4.1 FastDiscourseagainst: Discord, Gainsight Customer Communities, Khoros Communities, SlackCircle, DiscourseChangedagainst: Gainsight Customer Communities, Higher Logic Vanilla, Khoros CommunitiesBettermode, DiscourseDiscourseagainst: Circle, Mighty NetworksBettermode, Circle, Discourseagainst: Facebook Groups, Higher Logic, Khoros Communities, Reddit Communities, Salesforce Experience Cloud
Two alternatives
Bettermode, CircleThree alternatives
Circle, Mighty Networks, SkoolOne alternative
Facebook GroupsMistral SmallBettermodeagainst: Discord, SlackCircleChangedCircle, Mighty Networksagainst: Higher Logic VanillaHelloBoxno first choiceagainst: Bettermode, Circle, Discord, Facebook Groups, Mighty Networks, Reddit
One alternative
Zoho CommunitySpacesFour alternatives
Discourse, Higher Logic Thrive, Mighty Networks, YammerThree alternatives
Discourse, Freshworks Community, Zendesk CommunityOne alternative
Mighty NetworksDeepSeek V4 FlashBettermode, CircleCircleChangedagainst: Higher LogicCircleagainst: Higher Logic VanillaCircleagainst: Bettermode, Gainsight Customer Communities, Salesforce Experience CloudCircleagainst: Gainsight Customer Communities, Higher Logic Vanilla, Khoros Communities, Simple Machines Forum, phpBB, vBulletin Cloud
Two alternatives
Discourse, Zoho CommunitySpacesThree alternatives
Bettermode, Mighty Networks, Zoho CommunitySpacesThree alternatives
Bettermode, Discourse, Mighty NetworksFour alternatives
Discord, Discourse, Facebook Groups, SlackThree alternatives
Bettermode, Discourse, Mighty NetworksLlama 4 MaverickBettermodeBettermodeHeldno first choiceHelloBox 7.4no first choiceagainst: Gainsight Customer Communities, Khoros Communities, Salesforce Experience Cloud
Two alternatives
Circle, DiscourseOne alternative
Higher LogicTwo alternatives
Discourse, HivebriteQwen 3.7 FlashCircleCircleHeldagainst: Facebook Groups, Mighty Networks, Plain Slack/Discord, Reddit, SkoolCircle, DiscourseDiscordagainst: DiscourseCircleagainst: phpBBagainst: Circle, Discourse, HigherLogic, Invision Community, Khoros Communities, Mighty Networks, Qualtrix, Salesforce Experience Cloud, phpBB
Two alternatives
Bettermode, DiscourseTwo alternatives
Bettermode, DiscourseThree alternatives
Discord, Facebook Groups, SlackTwo alternatives
Facebook Groups, RedditFour alternatives
Discourse, Outseta, Podia, Yammer / Viva EngageKimi K2Circleagainst: Gainsight Customer Communities, Higher Logic, Khoros CommunitiesCircleHeldCircleagainst: Discord, Gainsight Customer Communities, Higher Logic Vanilla, SlackDiscordagainst: BettermodeMighty Networksagainst: Bettermode, Circle, Discord, Facebook Groups, Gainsight Customer Communities, Khoros Communities, Salesforce Experience Cloud, Slack
Three alternatives
Bettermode, Discourse, LoftOSTwo alternatives
Bettermode, DiscourseTwo alternatives
Bettermode, DiscourseThree alternatives
Circle, Discourse, Mighty NetworksTwo alternatives
Bettermode, CircleGLM 4.7 FlashXCircleCircleHeldagainst: Higher Logic VanillaCircleDiscourse, Slackno first choiceagainst: Discord, Facebook Groups, Gainsight Customer Communities, Generic website forum plugins, HubSpot Communities, Khoros Communities, LinkedIn Groups, Salesforce Communities, Telegram, Twitter, XenForo, phpBB, vBulletin Cloud
Three alternatives
Bettermode, Discourse, Mighty NetworksFour alternatives
Discourse, Mighty Networks, Zendesk Community, Zoho CommunitySpacesSeven alternatives
Bettermode, Discord, Discourse, Hivebrite, Kajabi, Mighty Networks, SkoolTwo alternatives
Circle, Mighty NetworksMiniMax M2.5Bettermode, Circleagainst: Gainsight Customer Communities, Higher Logic, Salesforce Experience CloudBettermodeChangedCircle, Mighty Networksagainst: SlackCircle, Discordagainst: Slackno first choiceagainst: Bettermode, Circle, Facebook Groups, MightyNetworks
Two alternatives
Skool, Zoho CommunitySpacesOne alternative
Higher LogicTwo alternatives
Disciple, LearnWorldsTwo alternatives
Discourse, TribeGPT-6 LunaCircleDiscourseChangedDiscourseagainst: DiscordDiscourseno first choiceagainst: Gainsight Customer Communitiesagainst: Gainsight Customer Communities, Khoros Communities, Salesforce Experience Cloud, Self-hosted/open-source Vanilla Forums
Two alternatives
Bettermode, DiscourseTwo alternatives
Bettermode, CircleThree alternatives
Bettermode, Circle, Mighty NetworksOne alternative
CircleMuse Glimmer 30BCircleagainst: Gainsight Customer Communities, Higher LogicBettermodeChangedCircle, Mighty NetworksDiscourseno first choiceagainst: Facebook Groups, Higher Logic Thrive, Higher Logic Vanilla, Khoros Communities, Reddit
Two alternatives
Bettermode, DiscourseTwo alternatives
Circle, DiscipleThree alternatives
Bettermode, Discourse, SkoolOne alternative
CircleThree alternatives
Bettermode, Higher Logic Vanilla, Salesforce Experience CloudBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:53 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:44 | yes | 5 | 7 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:15 | yes | 17 | 23 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 08:04 | yes | 20 | 4 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:18 | yes | 21 | 8 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:06 | yes | 7 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 07:55 | yes | 19 | 23 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:17 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:55 | yes | 8 | 20 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:57 | yes | 15 | 19 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:36 | yes | 18 | 40 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:55 | yes | 9 | 25 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:02 | yes | 3 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:53 | yes | 15 | 22 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:43 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:26 | yes | 3 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:00 | yes | 7 | 24 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 11:12 | yes | 20 | 5 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:40 | yes | 20 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:49 | no | 0 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:11 | yes | 24 | 25 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:14 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:40 | yes | 19 | 54 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:41 | yes | 20 | 21 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:18 | yes | 18 | 61 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:48 | yes | 5 | 34 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:34 | yes | 3 | 13 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 07:40 | yes | 18 | 25 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:36 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:09 | no | 0 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:08 | yes | 11 | 23 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 07:32 | yes | 17 | 4 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:44 | yes | 20 | 7 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:18 | yes | 9 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:21 | yes | 22 | 49 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:12 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:49 | yes | 10 | 28 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:57 | yes | 20 | 35 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:55 | yes | 24 | 53 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:35 | yes | 15 | 21 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 14:11 | yes | 5 | 32 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:21 | yes | 24 | 38 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:08 | yes | 16 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:57 | yes | 3 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:36 | yes | 18 | 20 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 10:29 | yes | 23 | 2 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:13 | yes | 23 | 6 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:41 | yes | 5 | 2 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:18 | yes | 23 | 26 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:44 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:43 | no | 0 | 31 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:09 | yes | 25 | 22 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:53 | yes | 25 | 150 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:34 | no | 0 | 10 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:43 | yes | 3 | 13 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:53 | yes | 22 | 27 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:34 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:34 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:42 | yes | 8 | 22 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 11:47 | yes | 20 | 5 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:46 | yes | 13 | 7 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:12 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:36 | yes | 21 | 28 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:24 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:47 | no | 0 | 27 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:33 | yes | 11 | 22 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:11 | yes | 10 | 16 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:44 | no | 0 | 14 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:18 | yes | 4 | 17 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:05 | yes | 12 | 24 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:19 | yes | 17 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:52 | yes | 6 | 8 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:33 | yes | 16 | 21 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 08:45 | yes | 20 | 3 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:51 | yes | 23 | 6 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:45 | yes | 5 | 4 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:55 | yes | 24 | 32 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:49 | yes | 5 | 4 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:01 | yes | 10 | 35 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:09 | yes | 25 | 25 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:02 | yes | 23 | 38 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 07:47 | yes | 9 | 23 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 13:34 | yes | 4 | 26 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:17 | yes | 21 | 30 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Gainsight read as Gainsight Customer Communities
Gainsight Community read as Gainsight Customer Communities
Gainsight inSided read as Gainsight Customer Communities
Gainsight inSided (Gainsight Digital Hub) read as Gainsight Customer Communities
Khoros read as Khoros Communities
Khoros (formerly BQMS) read as Khoros Communities
Khoros (formerly Lithium) read as Khoros Communities
Salesforce read as Salesforce Experience Cloud
Unresolved, counted raw
BuddyPress
FeatureUpvote
Freshworks Community
Generic website forum plugins (e.g., on WordPress, Squarespace, Wix)
HelloBox
HelloBox 7.4
HigherLogic (Lithium)
HubSpot Communities
MightyNetworks
Plain Slack/Discord
Salesforce Community
Salesforce Customer Community
Salesforce community tools
Scrile Connect
Self-hosted/open-source Vanilla Forums
Simple Machines Forum
Sprinklr Modern Research
Suptask
Tribe Community
Yammer
Yammer / Viva Engage
Discontinued, still offered
No shut-down product was recommended here.