Index › Products › Freshdesk Contact Center · October 2026 Edition

1 category · Named, not ranked

Freshdesk Contact Center

16Judge labels

3First choices

2Negative labels

7 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.

Standing

5 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Freshdesk Contact Center was named 5 times in Contact center, where Five9 led with 18%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business19 of 67

under the label threshold

Mid-market8 of 86

under the label threshold

Enterprise68 of 71

under the label threshold

In contact center · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Freshdesk Contact Center for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center platforms	Customer	5%	8 of 86	0%	5	under 10 labels · led by Five9 at 18%

Movement

This is the first edition on this tier, so no move can be computed for Freshdesk Contact Center yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Freshdesk Contact Center across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	1	1
Perplexity Sonar	0	0	0
Grok 4.1 Fast	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	1	0	1
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	1	1	2
MiniMax M2.5	0	0	0
GPT-6 Luna	0	0	0
Muse Glimmer 30B	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labelsNone

Paraphrase2 labelsNone

Comparative3 labelsNone

Budget-constrained5 labels3

Scale-constrained1 labelNone

Negative3 labelsNone

First choiceAlternativeMentionNegative16 labels in all, every segment counted; 3 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If you need zero upfront cost: Freshdesk Contact Center free starter or CallHippo $1/mo Basic is the lowest entry point.” Muse Glimmer 30B · Contact center · budget prompt · first choice

“Freshdesk Contact Center ($18/agent/month) if you need ticketing + calls in one place” DeepSeek V4 Flash · Contact center · budget prompt · first choice

“Freshdesk Contact Center — *Best Overall for Small Teams*” GLM 4.7 FlashX · Contact center · budget prompt · first choice

“It is one of the cheapest professional call center tools on the market.” Gemini 3.5 Flash · Contact center · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Freshdesk Contact Center, over the 16 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshdesk Contact Center was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Aircall13 of 163Not among the top eight

CloudTalk7 of 162Not among the top eight

Dialpad Ai Contact Center7 of 161Not among the top eight

LiveAgent7 of 161Not among the top eight

Nextiva6 of 162Not among the top eight

Amazon Connect5 of 160Not among the top eight

Five95 of 160Not among the top eight

RingCentral Events5 of 160Not among the top eight

Genesys Cloud CX4 of 162Not among the top eight

NICE CXone4 of 161Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Freshdesk Contact Center. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 15 of the 16 answers that named Freshdesk Contact Center and are not a share of its labels.

Domains cited

nextiva.com11

cloudtalk.io10

justcall.io8

zendesk.com8

dialpad.com6

forbes.com6

outsourceaccelerator.com6

crazyegg.com5

g2.com5

zoom.com5

No domain is on file for Freshdesk Contact Center, so its own site is not marked.

Pages cited

justcall.io/hub/best-software/contact-center7

outsourceaccelerator.com/articles/contact-center-platforms6

cloudtalk.io/blog/small-business-call-center-software5

crazyegg.com/blog/best-call-center-software5

forbes.com/advisor/business/software/best-call-center-software5

nextiva.com/blog/contact-center-software.html5

dialnote.com/en/blog/best-call-center-software4

g2.com/categories/contact-center4

Pages are listed as the models cited them.

Names read as Freshdesk Contact Center

What the judge wrote, as written, with how often. The vendor table decides that these count as Freshdesk Contact Center; a claim can dispute any of them.

Freshdesk Contact Center (formerly Freshcaller) 1

Follow Freshdesk Contact Center

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshdesk Contact Center's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshdesk Contact Center, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Freshdesk Contact Center by email, built from the raw record of the edition. It shows:

where Freshdesk Contact Center is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Freshdesk Contact Center, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.