Review and reputation management
Asked as “online review management platform”, and as “reputation management tool”, on behalf of a mid-market B2B software company. 46 first choices recorded across the direct, paraphrase, budget and scale prompts, six models each.
01The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all six models, for a mid-market B2B software company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the eight products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its vendor page.
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
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05
06
07
08
09
10
11
12
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14Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Birdeye26%
Birdeye26%02Reviewflowz11%
Reviewflowz11%03ReviewTrackers9%
ReviewTrackers9%04Reputation4%
Reputation4%05ReviewGrower4%
ReviewGrower4%06NiceJob2%
NiceJob2%07Trustpilot0%
Trustpilot0%08BrightLocal0%
BrightLocal0%09Yotpo0%
Yotpo0%10REVIEWS.io0%
REVIEWS.io0%11SOCi0%
SOCi0%12Podium0%
Podium0%13GatherUp0%
GatherUp0%14Yext0%
Yext0%02What they warned about
A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Podium32%
13 of 41 labels negative · 6 of 6 models · 6 hard negative
“High BBB complaint volumes (Podium: D- rating, 200+ in 3 years) ... billing disputes, hard cancellations” Grok 4.1 Fast, negative prompt
Birdeye22%
11 of 49 labels negative · 6 of 6 models · 5 hard negative
“What to Avoid on a Budget - Birdeye ($299+/month) ... overkill for limited budgets” Kimi K2, budget prompt
Reputation27%
10 of 37 labels negative · 6 of 6 models · 4 hard negative
“Frequent Trustpilot accusations of scams, undelivered services ... Users report it as "flawed" for reputation tracking.” Grok 4.1 Fast, negative prompt
Trustpilot17%
4 of 23 labels negative · 4 of 6 models
“be wary of their premium packages, and treat the platform as just one of many signals rather than your primary focus” Gemini 3.5 Flash, negative prompt
03What they cite
Citations exist only for the models that return a source list: four of the six in this edition.
Sites the answers cite
22 of 72 answers in this category came back with a source list, from 4 of 6 models: citations where the model returns them, or the search results it consulted. 6 of those lists are Google grounding redirects that name no site and are left out of the counts. 206 links across 89 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 2 models searched through a gateway that returned no source list on this edition.
9 answers · 9 citations · 2 models
vendor site · AppFollow8 answers · 9 citations · 2 models
vendor site · Birdeye7 answers · 15 citations · 3 models
7 answers · 14 citations · 3 models
7 answers · 10 citations · 3 models
vendor site · Gartner6 answers · 7 citations · 2 models
vendor site · Guideflow6 answers · 6 citations · 2 models
vendor site · SocialPilot5 answers · 6 citations · 2 models
vendor site · EmbedSocial4 answers · 4 citations · 2 models
vendor site · FeedbackRobot4 answers · 4 citations · 2 models
4 answers · 4 citations · 1 model
4 answers · 4 citations · 3 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
9 answers · 2 models
7 answers · 2 models
6 answers · 2 models
6 answers · 3 models
5 answers · 1 model
4 answers · 2 models
4 answers · 2 models
4 answers · 1 model
4 answers · 2 models
4 answers · 2 models
04How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ModelDirect“What is the best online review management platform for a mid-market B2B company?”Paraphrase“Which reputation management tool would you recommend to a mid-sized B2B company?”Comparative“What are the top review and reputation management platforms and how do they differ?”Budget-constrained“What is the best online review management platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating an online review management platform. What should we look at?”Negative“Which review and reputation management platforms should I avoid or be cautious about?”
Claude Opus 5no first choiceno first choiceno first choiceno first choiceno first choicenothing named
Claude Opus 4.8no first choiceno first choiceno first choiceno first choiceno first choicenothing named
GPT-6 Astrano first choiceno first choiceno first choiceno first choiceno first choicenothing named
GPT-5.6 Solno first choiceno first choiceno first choiceno first choiceno first choicenothing named
Gemini 3.1 Prono first choiceno first choiceno first choiceno first choiceno first choicenothing named
Perplexity Sonar Prono first choiceno first choiceno first choiceno first choiceno first choicenothing named
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
05The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Zero rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
Category-scoped readings
Thryv read as Thryv
Unresolved, counted raw
Amazon Review System
EraseMugshots
Google Reviews
Guaranteed Removals / GuaranteedRemovals.com
InternetReputation
LocalImpact
OrderBoosts
Profile Defenders
Reputation Sciences
ReviewGen.AI
ReviewVio (d/b/a Dandy)
Reviows
Revylabs
Rytr LLC
Senja
Shopper Approved
Solvera
StoryPrompt
Taggbox
Testimonial.to
Trophy Jar
Weave
Discontinued, still offered
No shut-down product was recommended here.