Three categories · what the models named insteadAlternatives to Zendesk, as AI models named them
In the September 2026 Edition, 504 of the 648 answers collected in the three categories where Zendesk holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.
Customer support and helpdesk
Sixty-two of the seventy-two answers did not name Zendesk; it was the first choice in one. The first choices in those sixty-two answers, eight products in all:
Forty of the seventy-two answers did not name Zendesk; it was the first choice in thirteen. The first choices in those forty answers, seven products in all:
Thirty-one of the seventy-two answers did not name Zendesk; it was the first choice in thirty-six. The first choices in those thirty-one answers, eight products in all:
Knowledge base and self-service
Seventy of the seventy-two answers did not name Zendesk; it was the first choice in zero. The first choices in those seventy answers, thirteen products in all, the eight most named:
Fifty-eight of the seventy-two answers did not name Zendesk; it was the first choice in three. The first choices in those fifty-eight answers, fifteen products in all, the eight most named:
Fifty-five of the seventy-two answers did not name Zendesk; it was the first choice in eleven. The first choices in those fifty-five answers, fifteen products in all, the eight most named:
Chatbots and conversational AI for support
Sixty-five of the seventy-two answers did not name Zendesk; it was the first choice in zero. The first choices in those sixty-five answers, sixteen products in all, the eight most named:
Fifty-nine of the seventy-two answers did not name Zendesk; it was the first choice in two. The first choices in those fifty-nine answers, sixteen products in all, the eight most named:
Sixty-four of the seventy-two answers did not name Zendesk; it was the first choice in four. The first choices in those sixty-four answers, thirty products in all, the eight most named:
How to read this
A category is asked six ways of each of twelve models on behalf of each buyer segment, so a segment is seventy-two answers. An answer belongs on this page when the judge labeled Zendesk neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named Zendesk only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from Zendesk's side.
Every answer and every label is in the free record. The output is the models' output; nothing here is a recommendation by the index, and a product named instead of Zendesk was named by a model, not endorsed by anyone.