Tidio vs Zendesk
Zero of twelve models named Tidio first on the direct prompt; zero named Zendesk. Tidio was named by twelve of the twelve models and Zendesk by ten and Tidio carries 27 labels and Zendesk 23, so the shares are not directly comparable.
founded 2013. Named in six categories this edition.
San Francisco, United States, founded 2007. Named in eleven categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the Chatbots and conversational AI for support page.
By framing
TidioFirst choices, of twelve modelsZendesk
Across every category in the September 2026 Edition, Tidio and Zendesk were named in the same answer fifty-five times, of the 142 answers naming Tidio and the 341 naming Zendesk. In those answers Zendesk took the first choice two times and Tidio twenty-one.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | |||||
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | |||
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | |
Tidio Zendesk first choice named as an alternative argued againstblank: not namedEach cell is one answer, Tidio on the left and Zendesk on the right.The direct prompt
Neither was the first choice, one was named
7 of 12 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
5 of 12 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Tidio41%#1 of 11Zendesk0%#11 of 11Zendesk8%#4 of 12Tidio2%#10 of 12What the models said about Tidio
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Platforms like Tidio, ManyChat, and Crisp cap AI conversations/credits” Grok 4.1 Fast · negative prompt · soft negative
“Safer Alternatives (Generally Better Reputation) | Tidio (Lyro AI) | Small-medium ecommerce | More conversational, uses internal docs, affordable” Kimi K2 · negative prompt · first choice
“If your budget is under $100/month: Go with Tidio – it's consistently rated as the best balance of price and features” MiniMax M2.5 · budget prompt · first choice
“Tidio: Best Overall for Small Businesses & E-Commerce ... widely considered the gold standard for small businesses” Gemini 3.5 Flash · budget prompt · first choice
What the models said about Zendesk
No label in this category carried a quote.
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.