Zendesk vs TeamSupport
Two of twelve models named Zendesk first on the direct prompt; zero named TeamSupport. Zendesk was named by twelve of the twelve models and TeamSupport by ten and Zendesk carries 53 labels and TeamSupport 12, so the shares are not directly comparable.
San Francisco, United States, founded 2007. Named in eleven categories this edition.
Named in two categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer support and helpdesk page.
By framing
ZendeskFirst choices, of twelve modelsTeamSupport
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | | | |
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | ||
| Grok 4.1 Fast | | | | | ||
| Mistral Small | | | | | ||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | | | ||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | |
Zendesk TeamSupport first choice named as an alternative argued againstblank: not namedEach cell is one answer, Zendesk on the left and TeamSupport on the right.The direct prompt
Zendesk first, TeamSupport not the choice
2 of 12 modelsTeamSupport was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
8 of 12 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
2 of 12 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
TeamSupport4%#– of 10Zendesk2%#5 of 10Zendesk16%#3 of 14TeamSupport2%#5 of 14Zendesk53%#1 of 10TeamSupport4%#– of 10What the models said about Zendesk
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Verdict: Avoid unless you're a large enterprise with dedicated admin resources and budget for the full suite.” DeepSeek V4 Flash · negative prompt · hard negative
“Zendesk (Most Frequently Criticized)... Who to Avoid It: Small/mid-sized teams sensitive to costs” Grok 4.1 Fast · negative prompt · hard negative
“Avoid at This Budget Stage - Zendesk ... overpowered and overpriced for a small team” DeepSeek V4 Flash · budget prompt · hard negative
“The industry standard. Unmatched reporting, powerful SLA engines, and robust security. However, it can be expensive and require a dedicated administrator.” Gemini 3.5 Flash · scale prompt · first choice
“The Market Leader: Zendesk ... remains the most popular helpdesk software due to its massive scalability and app marketplace.” Qwen 3.7 Flash · comparative prompt · first choice
“the safest single recommendation is Zendesk if you need the most depth, customization, and scalability” Perplexity Sonar · direct prompt · first choice
What the models said about TeamSupport
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“if B2B-specific features are crucial, go with TeamSupport” Claude Haiku 4.5 · paraphrase prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.