Small business▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 16 → 10 of 93
2 categories · RankedChatbase
29Judge labels
2First choices
5Negative labels
10 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
2% in Support chatbots for small business buyers
Rank 22 of 114 in the mid-market standing
0 of 14 models made it the first choice on the direct prompt; 0% of its 7 labels there were negative.
By buyer segmentRead the same way at every buyer size.
Small business9 of 98
2%16 labels
criticized challenger
Mid-market22 of 114
0%7 labels
under the label threshold
Enterprise89 of 113
0%1 label
under the label threshold
In support chatbots · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Chatbase for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Chatbots and conversational AI for support | Customer | 0% | 22 of 114 | 0% | 7 | under 10 labels · led by Intercom Fin AI Agent at 41% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| AI voice agents | Customer | 0% | 42 of 103 | 0% | 2 | under 10 labels · led by Retell AI at 27% |
Movement
Since September 2026, Chatbase held within the floor in all two categories: no change cleared 11 points.
Best category · Support chatbots · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 23 of 109, unchanged
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 99 → 82 of 105
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Support chatbots | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 23 → 22 of 114 |
| AI voice agents | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 42 of 103, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Chatbase across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Chatbase across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 1 | 2 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct2 labelsNone
Paraphrase0 labelsNone
Comparative7 labels1not counted in share
Budget-constrained10 labels1
Scale-constrained3 labels1
Negative7 labelsNone
First choiceAlternativeMentionNegative29 labels in all, every segment counted; 2 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“For custom AI trained on your data, Chatbase is a good mid-range option.” Mistral Small · Support chatbots · budget prompt · alternative
“Strong, agile, no-code AI platforms designed for rapid deployment” Gemini 3.5 Flash · Support chatbots · scale prompt · alternative
“Want to train AI on your documents | Chatbase ($32–40/mo)” DeepSeek V4 Flash · Support chatbots · budget prompt · alternative
“and Chatbase, which starts at $32/mo billed annually” Llama 4 Maverick · Support chatbots · budget prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Chatbase, over the 29 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Chatbase was named but was not.ShowHide
Named alongside
The products named in the same answers as Chatbase, over the 29 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Chatbase was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Chatbase. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 28 of the 29 answers that named Chatbase and are not a share of its labels.
Domains cited
chatbase.coYour site13
featurebase.app12
capterra.com9
zendesk.com9
botpress.com8
eesel.ai8
layer3labs.io7
sobot.io7
tidio.com6
wonderchat.io6
Seventy-two of the eighty-five domain citations in answers naming Chatbase came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
chatbase.co ranks 4 on Google for the category's searches. In the answers, Chatbase takes 0% of first choices and Intercom Fin AI Agent takes 41%.ShowHide
Search and answers
chatbase.co ranks 4 on Google for the category's searches. In the answers, Chatbase takes 0% of first choices and Intercom Fin AI Agent takes 41%.
ShowHideIn search
Google, US estimatesPosition for “customer support chatbot platform”
4
Position for “best customer support chatbot platform”
–
not in the top ten
- Searches for its name, Google
- 4,400 a month (“chatbase”)
- AI search demand for its name, est.
- 56 a month
- Organic visits to its site
- about 16,673 a month
- Searches its site ranks for
- 2,824 · 72 in the top three
- Sites linking to it
- 6,741
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
0%
rank 22 of 114 in support chatbots
Segment leader
41%
Intercom Fin AI Agent
- First choices
- 2 across its categories
- Named in
- 29 answers
- Its own site cited
- in 28 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on chatbase.co
666
subdomains included
Content
306
counted in the table below
Documentation
326
Product · Integration
7 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 271 | 61 | 2026-09-25 | CRM, Knowledge base | |
| Comparison | 30 | 15 | 2026-08-25 | ||
| Glossary or explainer | 2 | 0 | 2025-07-25 | ||
| Case study | 1 | 0 | 2026-03-17 | ||
| Webinar or virtual event | 1 | 0 | 2025-11-14 | ||
| Report or ebook | 1 | 0 | 2026-02-12 |
Most recent
- 2026-09-25Ada cx pricing blog
- 2026-09-24Best whatsapp chatbots ecommerce blog
- 2026-09-23Affordable customer service software blog
- 2026-09-22Ai for tour operators blog
- 2026-09-21Whatsapp automation blog
- 2026-09-19Best shopify customer service apps blog
How it is countedHide how it is counted
Every page chatbase.co exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Chatbase
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Chatbase is its own company.ShowHide
The company
Chatbase is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- AI customer support platform for building and deploying agents that resolve complex support queries, automate customer service workflows, and improve resolution rates.
- For
- customer support teams
- Price stated
- Free $0 per month; Hobby $40 per month; Standard $150 per month; Pro $500 per month; Enterprise Let's Talk chatbase.co/pricing
- Starting price
- 0 chatbase.co/pricing
- Free plan or trial
- Start free trial chatbase.co
- Integrations claimed
- 11 chatbase.co
- Certifications
- SOC 2 Type IIGDPRHIPAAHIPAA-eligible
- Customers named
- OpalThotisAplazoJumiaChuck E CheeseDepartment of Statistics MalaysiaSageSynergym
- Not stated on the pages read
- Hosting
What Chatbase's own pages state, read September 28, 2026: chatbase.co, chatbase.co/pricing, trust.chatbase.co, chatbase.co/features/widgets. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Chatbase's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Chatbase, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Chatbase by email, built from the raw record of the edition. It shows:
- where Chatbase is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Chatbase, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.