GTM AI Index

Index › Vendors › tawk.to · September 2026 Edition

3 categories · Named, not ranked

tawk.to

22Judge labels

4First choices

0Negative labels

9 of 12Models named it

3Categories

September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.

Standing

8 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. tawk.to was named 8 times in In-app messaging and 2 other categories, where Intercom led with 20%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business5 of 112

under the label threshold

Mid-market15 of 113

under the label threshold

Enterprisenot named

No model named it for this buyer.

In in-app messaging · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named tawk.to for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
In-app messaging and customer communications	Customer	2%	15 of 113	0%	3	under 10 labels · led by Intercom at 20%
Chatbots and conversational AI for support	Customer	0%	33 of 106	0%	4	under 10 labels · led by Intercom at 35%
Customer support and helpdesk	Customer	0%	47 of 59	0%	1	under 10 labels · led by Freshdesk at 44%

Movement

This is the first edition on this tier, so no move can be computed for tawk.to yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated tawk.to across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	1	0	0	1
Perplexity Sonar	0	0	2	2
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	1	0	1
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	1	0	1
Kimi K2	0	0	1	1
GLM 4.7 FlashX	0	1	1	2
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative3 labelsNone

Budget-constrained16 labels4

Scale-constrained0 labelsNone

Negative3 labelsNone

First choiceAlternativeMentionNegative22 labels in all, every segment counted; 4 of the 4 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Tawk.to – *Best 100% Free Option*” Gemini 3.5 Flash · In-app messaging · budget prompt · first choice

“Use Tawk.to if you want completely free unlimited chat support.” GLM 4.7 FlashX · In-app messaging · budget prompt · alternative

“If you need live chat + basic AI: Tawk.to (100% free)” Mistral Small · Support chatbots · budget prompt · alternative

“Winner: Tawk.to ... Tawk.to is permanently free” Qwen 3.7 Flash · In-app messaging · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as tawk.to, over the 22 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and tawk.to was named but was not.

ProductSame answerTook the first choice insteadHead to head

Tidio14 of 226Not in the top three

Intercom12 of 220Not in the top three

Zendesk10 of 222Not in the top three

Freshdesk7 of 221Not in the top three

Crisp6 of 222Not in the top three

Freshchat6 of 220Not in the top three

HubSpot Service Hub5 of 221Not in the top three

Zoho Desk5 of 221Not in the top three

Zoho SalesIQ5 of 220Not in the top three

OneSignal4 of 221Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named tawk.to. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 3 of the 22 answers that named tawk.to and are not a share of its labels.

Domains cited

capterra.com3

eesel.ai3

featurebase.app3

fin.ai3

freshworks.com3

lindy.ai3

zendesk.com3

azumo.com2

botpress.com2

chatling.ai2

Twenty-seven of the twenty-seven domain citations in answers naming tawk.to came from somebody else's page.

Pages cited

capterra.com/resources/customer-service-chatbot-platforms3

eesel.ai/blog/best-ai-customer-support-chatbot3

fin.ai/learn/best-ai-chatbots-customer-support3

freshworks.com/customer-service/support/ai3

lindy.ai/blog/best-customer-service-chatbots3

zendesk.com/service/ai/chatbots-customer-service3

azumo.com/guides/best-ai-chatbots-for-customer-service2

botpress.com/blog/customer-service-chatbot-platforms2

Pages are listed as the models cited them.

Names read as tawk.to

What the judge wrote, as written, with how often. The vendor table decides that these count as tawk.to; a claim can dispute any of them.

Tawk.to 7

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when tawk.to's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as tawk.to, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at tawkto.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.