Every category where a model named Smartsupp for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Conversational marketing platforms	Marketing	0%	27 of 87	0%	6	under 10 labels · led by Tidio at 13%

Movement

This is the first edition on this tier, so no move can be computed for Smartsupp yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Smartsupp across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Labels
Claude Haiku 4.5	1	0	1
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	1	1
Grok 4.20	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	1	0	1
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	1	0	1
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	1	0	1
GPT-6 Luna	0	0	0
Muse Glimmer 30B	0	1	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 label1

Paraphrase0 labelsNone

Comparative1 labelNone

Budget-constrained14 labels1

Scale-constrained0 labelsNone

Negative5 labels1not counted in share

First choiceAlternativeMentionNegative21 labels in all, every segment counted; 2 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Smartsupp and Crisp offer the lowest paid entry points when you're ready to upgrade from free plans” Claude Haiku 4.5 · Conversational mktg · budget prompt · alternative

“Smartsupp (Best for Small Businesses) - Offers a free tier with session recording features” MiniMax M2.5 · Conversational mktg · budget prompt · alternative

“Best Budget Option with Session Recording” Kimi K2 · Conversational mktg · budget prompt · alternative

“Best All-in-One Free Option: Smartsupp” DeepSeek V4 Flash · Conversational mktg · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Smartsupp, over the 21 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Smartsupp was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Tidio19 of 2113Not among the top eight

ChatBot.com10 of 210Not among the top eight

Chatfuel8 of 210Not among the top eight

Drift7 of 210Not among the top eight

tawk.to6 of 213Not among the top eight

Intercom6 of 210Not among the top eight

Crisp5 of 211Not among the top eight

HubSpot Marketing Hub5 of 210Not among the top eight

ManyChat5 of 210Not among the top eight

Sender5 of 210Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Smartsupp. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 21 of the 21 answers that named Smartsupp and are not a share of its labels.

Domains cited

g2.com17

guideflow.com15

thecmo.com15

spotsaas.com13

cloudtalk.io9

learn.g2.com8

mailmodo.com8

1mind.com6

tidio.com6

wonderchat.io6

103 of the 103 domain citations in answers naming Smartsupp came from somebody else's page.

Pages cited

g2.com/categories/conversational-marketing15

guideflow.com/blog/best-conversational-marketing-software15

thecmo.com/tools/best-conversational-marketing-platform15

spotsaas.com/category/conversational-marketing-software13

cloudtalk.io/blog/best-conversational-marketing-software9

learn.g2.com/best-conversational-marketing-software8

mailmodo.com/marketing-stash/conversational-marketing-software8

1mind.com/blog-articles/the-6-best-conversational-marketing-platforms-in-20266

Pages are listed as the models cited them.

Search and answers

smartsupp.com is not in Google's top ten for any of the category's searches. In the answers, Smartsupp takes 0% of first choices and Tidio takes 13%.

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In search

Google, US estimates

Position for “conversational marketing platform”

–

not in the top ten

Searches for its name, Google: 480 a month (“smartsupp”)
AI search demand for its name, est.: 19 a month
Organic visits to its site: about 862 a month
Searches its site ranks for: 579 · 13 in the top three
Sites linking to it: 10,270
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

4 ads · 4 image · 1 shown in the last 30 days

First shown August 2023, as Smartsupp.com, s.r.o., verified. Ads started 2025-11 to 2026-10: 1 in the year, 3 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 27 of 87 in conversational mktg

Segment leader

13%

Tidio

First choices: 2 across its categories
Named in: 21 answers
Its own site cited: in 21 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on smartsupp.com

1,855

subdomains included

Content

369

counted in the table below

Documentation

Product · Integration

0 · 4

Kind	Pages	Last 90 days	Categories named
Blog	285	undated	Mobile apps, SEO
Comparison	32	undated
Webinar or virtual event	16	undated
Report or ebook	15	undated
Case study	14	undated
Glossary or explainer	5	undated
Conference or event	2	undated

How it is countedHide how it is counted

Every page smartsupp.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Smartsupp

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Smartsupp is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: Increase sales with Live chat, Chatbot and AI tools
smartsupp.com
For: businesses
smartsupp.com
Price stated: Get All Features for 14 days trial. No credit card required. smartsupp.com
Starting price: 0 smartsupp.com/pricing
Free plan or trial: Get All Features for 14 days trial. No credit card required. smartsupp.com
Integrations claimed: 80 smartsupp.com · 40 smartsupp.com/pricing pages disagree
Certifications: GDPR compliant
Hosting: European Union
Customers named: BeliniLeader FoxHolky z trhuPidilidiASKO - NÁBYTEKAAA AutoinSPORTline.skUnuo design

What Smartsupp's own pages state, read October 5, 2026: smartsupp.com, smartsupp.com/pricing, smartsupp.com/case-studies, smartsupp.com/integrations. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Smartsupp's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Smartsupp, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Smartsupp by email, built from the raw record of the edition. It shows:

where Smartsupp is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Smartsupp, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.