Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 51 → 37 of 51
3 categories · Named, not rankedKustomer
19Judge labels
1First choices
1Negative labels
9 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
7 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Kustomer was named 7 times in Helpdesk and 2 other categories, where Zendesk Support Suite led with 31%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business37 of 51
0%1 label
under the label threshold
Mid-market19 of 55
0%5 labels
under the label threshold
Enterprise8 of 61
2%9 labels
under the label threshold
In helpdesk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Kustomer for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer support and helpdesk | Customer | 0% | 19 of 55 | 0% | 5 | under 10 labels · led by Zendesk Support Suite at 31% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Chatbots and conversational AI for support | Customer | 0% | 87 of 114 | 0% | 1 | under 10 labels · led by Intercom Fin AI Agent at 41% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Community platforms | Customer | 0% | 33 of 75 | 0% | 1 | under 10 labels · led by Bettermode at 29% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, Kustomer held within the floor in all three categories: no change cleared 11 points.
Best category · Helpdesk · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 22 → 18 of 55
Enterprise▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 9 pointsRank 7 → 17 of 56
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Helpdesk | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 22 → 19 of 55 |
| Support chatbots | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 70 → 87 of 114 |
| Community | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 33 of 75, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Kustomer across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Kustomer across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 2 | 0 | 3 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 1 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct1 labelNone
Paraphrase2 labelsNone
Comparative7 labelsNone
Budget-constrained2 labels1
Scale-constrained2 labelsNone
Negative5 labelsNone
First choiceAlternativeMentionNegative19 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Others, like Kustomer, are geared towards e-commerce brands with complex workflows.” Llama 4 Maverick · Helpdesk · comparative prompt · alternative
“positions its customer self-service platform as suited for budget-conscious teams” Perplexity Sonar · Community · budget prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Kustomer, over the 19 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Kustomer was named but was not.ShowHide
Named alongside
The products named in the same answers as Kustomer, over the 19 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Kustomer was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Kustomer. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 19 of the 19 answers that named Kustomer and are not a share of its labels.
Domains cited
kustomer.comYour site16
intercom.com13
freshworks.com10
happyfox.com9
helpdesk.com8
learn.g2.com8
plain.com8
zendesk.com7
kayako.com6
monday.com6
Seventy-five of the ninety-one domain citations in answers naming Kustomer came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
kustomer.com ranks 4 on Google for the category's searches. In the answers, Kustomer takes 0% of first choices and Zendesk Support Suite takes 31%.ShowHide
Search and answers
kustomer.com ranks 4 on Google for the category's searches. In the answers, Kustomer takes 0% of first choices and Zendesk Support Suite takes 31%.
ShowHideIn search
Google, US estimatesPosition for “customer support and helpdesk platform”
–
not in the top ten
Position for “best customer support and helpdesk platform”
4
- Searches for its name, Google
- 2,900 a month (“kustomer”)
- AI search demand for its name, est.
- 2,490 a month
- Organic visits to its site
- about 8,081 a month
- Searches its site ranks for
- 2,164 · 92 in the top three
- Sites linking to it
- 3,481
- Paid Google search
- 3 searches its ads show for, about 31 clicks and $208 a month (estimate)
In answers
This editionShare of first choices
0%
rank 19 of 55 in helpdesk
Segment leader
31%
Zendesk Support Suite
- First choices
- 1 across its categories
- Named in
- 19 answers
- Its own site cited
- in 19 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on kustomer.com
3,664
subdomains included
Content
820
counted in the table below
Documentation
1,752
Product · Integration
1 · 93
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 232 | 1 | 2026-09-28 | CRM | |
| Conference or event | 169 | undated | |||
| Case study | 99 | undated | |||
| News or press | 96 | undated | |||
| Glossary or explainer | 90 | undated | CDP | ||
| Report or ebook | 45 | undated | CRM | ||
| Comparison | 41 | undated | CRM | ||
| Webinar or virtual event | 30 | undated | |||
| Podcast or video | 14 | undated | |||
| Template or tool | 4 | undated |
Most recent
- 2026-09-28Behind the message upsell blog
Events in person
Last twelve months
- September 17, 2026CX Leaders Night out at Citi Field - Mets GameHomeplate Suite at Citi Field · hosted
- September 15, 2026VIP CX Leaders Dinner @ FANGFANG, San Francisco · hosted
- August 5, 2026CX Leaders Happy Hour @ Hide RooftopThe Hide Rooftop, New York, US · hosted
As the event pages on kustomer.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page kustomer.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name CRM (12); 0 name its categories the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Kustomer
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Kustomer.ShowHide
The company
Kustomer.
ShowHideOn record
Wikidata- Website
- kustomer.com
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- AI Customer Service Platform & CRM; intelligent CX platform; AI-native platform built for the full customer relationship
- For
- B2C & B2B companies
- Price stated
- we don't post one-size-fits-all pricing kustomer.com/pricing
- Free plan or trial
- No credit card · No commitment kustomer.com/pricing
- Certifications
- SOC 2ISO 27001ISO 27701ISO/IEC 42001GDPR
- Customers named
- TuroTerra KaffeEverlaneKinAplazoLoadupOrvisPaddle
- Not stated on the pages read
- Starting price, integrations, hosting
What Kustomer's own pages state, read September 28, 2026: kustomer.com, kustomer.com/pricing, trust.kustomer.com, kustomer.com/platform, kustomer.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Kustomer's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Kustomer, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Kustomer by email, built from the raw record of the edition. It shows:
- where Kustomer is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Kustomer, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.