GTM AI Index

Index › Vendors › ProProfs Knowledge Base · September 2026 Edition

1 category · Named, not ranked

ProProfs Knowledge Base

16Judge labels

2First choices

1Negative labels

8 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.

Standing

6 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. ProProfs Knowledge Base was named 6 times in Knowledge base, where Notion led with 18%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business17 of 82

under the label threshold

Mid-market11 of 96

under the label threshold

Enterprise42 of 94

under the label threshold

In knowledge base · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named ProProfs Knowledge Base for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Knowledge base and self-service	Customer	4%	11 of 96	0%	6	under 10 labels · led by Notion at 18%

Movement

This is the first edition on this tier, so no move can be computed for ProProfs Knowledge Base yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated ProProfs Knowledge Base across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	1	0	0	1
Gemini 3.5 Flash	0	1	0	1
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	0	1	1
DeepSeek V4 Flash	0	1	0	1
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	1	0	1
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	1	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labelsNone

Paraphrase0 labelsNone

Comparative2 labelsNone

Budget-constrained12 labels2

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative16 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Customer-facing help center: Try ProProfs (free for 25 pages, very affordable scaling)” MiniMax M2.5 · Knowledge base · budget prompt · first choice

“For a tiny budget: start with Notion or ProProfs free plan.” GPT-5.4 mini · Knowledge base · budget prompt · first choice

“ProductLift at $19/month or ProProfs are the cheapest dedicated options” DeepSeek V4 Flash · Knowledge base · budget prompt · alternative

“Best for: Customer-facing help centers on a tight budget” Kimi K2 · Knowledge base · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as ProProfs Knowledge Base, over the 16 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ProProfs Knowledge Base was named but was not.

ProductSame answerTook the first choice insteadHead to head

Notion16 of 169Not in the top three

Confluence13 of 161Not in the top three

Slab11 of 162Not in the top three

Tettra8 of 160Not in the top three

BookStack7 of 162Not in the top three

Slite7 of 161Not in the top three

Nuclino7 of 160Not in the top three

Helpjuice5 of 161Not in the top three

Document3605 of 160Not in the top three

Freshdesk4 of 161Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named ProProfs Knowledge Base. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 2 of the 16 answers that named ProProfs Knowledge Base and are not a share of its labels.

Domains cited

assembly.com1

bolddesk.com1

bullet.so1

context-link.ai1

desk365.io1

dupple.com1

editorialge.com1

ferndesk.com1

g2.com1

guideflow.com1

Ten of the ten domain citations in answers naming ProProfs Knowledge Base came from somebody else's page.

Pages cited

assembly.com/blog/best-knowledge-base-software1

bolddesk.com/blogs/best-knowledge-base-software1

bullet.so/blog/best-knowledge-base-software-small-teams1

context-link.ai/blog/knowledge-management-software1

desk365.io/blog/best-knowledge-base-software1

dupple.com/learn/best-knowledge-management-software1

editorialge.com/best-knowledge-base-tools1

ferndesk.com/blog/best-knowledge-base-for-small-teams1

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ProProfs Knowledge Base's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ProProfs Knowledge Base, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at proprofs.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.