Customer intelligence and data science for enterprise buyers
Asked as “customer analytics and intelligence platform”, and as “customer journey analytics tool”, on behalf of an enterprise B2B company. 53 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
13%
Contested · Salesforce Data Cloud 11%
13Adobe Customer Journey Analytics11Salesforce Data Cloud09Gainsight66others
13% of first choices, contested.
Since September 2026▼−11Since September 2026: 24% → 14%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.Adobe Customer Journey Analytics held the lead, −11 points on 24%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
HubSpot CRM24%Contested↗new leaderNew leader since September 2026: HubSpot CRM (22%) replaces Google Analytics 4 (19% then, 8% now), 14 points clear, past the 11-point floor.Standing →Mid-market
Amplitude18%Contested↗new leaderNew leader since September 2026: Amplitude (19%) replaces Google Analytics 4 (16% then, 17% now), 2 points clear, inside the 11-point floor.Standing →Enterprise
Adobe Customer Journey Analytics13%Contested▼−11Since September 2026: 24% → 14%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.This page
HubSpot CRM24%Contested↗new leaderNew leader since September 2026: HubSpot CRM (22%) replaces Google Analytics 4 (19% then, 8% now), 14 points clear, past the 11-point floor.Standing →Mid-marketAmplitude18%Contested↗new leaderNew leader since September 2026: Amplitude (19%) replaces Google Analytics 4 (16% then, 17% now), 2 points clear, inside the 11-point floor.Standing →EnterpriseAdobe Customer Journey Analytics13%Contested▼−11Since September 2026: 24% → 14%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Adobe Customer Journey Analytics13%0%11accepted challenger▼−11Since September 2026: 24% → 14%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.24% → 14%
Adobe Customer Journey Analytics13%0%11accepted challenger▼−11Since September 2026: 24% → 14%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.24% → 14%02
Salesforce Data Cloud11%12%24accepted challenger▲+4Since September 2026: 7% → 11%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.7% → 11%
Salesforce Data Cloud11%12%24accepted challenger▲+4Since September 2026: 7% → 11%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.7% → 11%03
Gainsight9%0%10accepted challenger▲+4Since September 2026: 7% → 11%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.7% → 11%
Gainsight9%0%10accepted challenger▲+4Since September 2026: 7% → 11%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.7% → 11%04Amplitude8%29%38criticized challenger▼−3Since September 2026: 7% → 5%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.7% → 5%
Amplitude8%29%38criticized challenger▼−3Since September 2026: 7% → 5%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.7% → 5%05
Microsoft Power BI6%8%12accepted challenger▲+5Since September 2026: 0% → 5%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 5%
Microsoft Power BI6%8%12accepted challenger▲+5Since September 2026: 0% → 5%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 5%06
Mixpanel4%39%36criticized challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%
Mixpanel4%39%36criticized challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%Show the six products at 0%, ordered by negative rate
12
Tableau0%42%12criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%
Tableau0%42%12criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%10
Adobe Real-Time CDP0%39%18criticized challenger▼−5Since September 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 0%
Adobe Real-Time CDP0%39%18criticized challenger▼−5Since September 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 0%11
Medallia Experience Cloud0%36%11criticized challenger▼−5Since September 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 0%
Medallia Experience Cloud0%36%11criticized challenger▼−5Since September 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 0%09
Segment0%33%24criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Segment0%33%24criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%08
Qualtrics0%24%17accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Qualtrics0%24%17accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%07
Contentsquare0%13%15accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Contentsquare0%13%15accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-one head-to-head pages: the top seven products, each against each
Amplitude vs PostHogAmplitude vs GainsightAmplitude vs HubSpot CRMGoogle Analytics 4 vs MixpanelGoogle Analytics 4 vs SegmentGoogle Analytics 4 vs PostHogGoogle Analytics 4 vs GainsightGoogle Analytics 4 vs HubSpot CRMMixpanel vs SegmentMixpanel vs PostHogMixpanel vs GainsightMixpanel vs HubSpot CRMSegment vs PostHogSegment vs GainsightSegment vs HubSpot CRMPostHog vs GainsightPostHog vs HubSpot CRMGainsight vs HubSpot CRM
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809101112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Adobe Customer Journey Analytics13%
Adobe Customer Journey Analytics13%02Salesforce Data Cloud11%
Salesforce Data Cloud11%03Gainsight9%
Gainsight9%04Amplitude8%
Amplitude8%05Microsoft Power BI6%
Microsoft Power BI6%06Mixpanel4%
Mixpanel4%07Contentsquare0%
Contentsquare0%08Qualtrics0%
Qualtrics0%09Segment0%
Segment0%10Adobe Real-Time CDP0%
Adobe Real-Time CDP0%11Medallia Experience Cloud0%
Medallia Experience Cloud0%12Tableau0%
Tableau0%What they warned about
One of fourteen models held their first choice under the paraphrase. GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Mixpanel39%
14 of 36 labels negative · 9 of 14 models · 6 hard negative
“**Verdict**: Exercise extreme caution, especially if you handle sensitive customer data... The security breach alone should trigger a thorough security audit” DeepSeek V4 Flash, negative prompt
Amplitude29%
11 of 38 labels negative · 8 of 14 models · 4 hard negative
“should avoid or be cautious about are: 1. Platforms with per-seat or per-MTU pricing (Amplitude, Mixpanel, Segment, Tableau, Domo)” Llama 4 Maverick, negative prompt
Segment33%
8 of 24 labels negative · 6 of 14 models · 3 hard negative
“Platforms with per-seat or per-MTU pricing (Amplitude, Mixpanel, Segment, Tableau, Domo)” Llama 4 Maverick, negative prompt
Google Analytics 478%
7 of 9 labels negative · 6 of 14 models · 2 hard negative
“avoid relying on **GA4 Standard alone** if you need high-volume, unsampled, long-term customer analytics” GPT-6 Luna, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
76 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1151 links across 384 sites, every framing counted. Ranked by the number of answers carrying the site or page. 8 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
27 answers · 54 citations · 12 models
24 answers · 25 citations · 9 models
vendor site · Chattermill23 answers · 35 citations · 9 models
20 answers · 25 citations · 10 models
vendor site · Mixpanel20 answers · 23 citations · 11 models
vendor site · Amplitude18 answers · 29 citations · 8 models
vendor site · HubSpot18 answers · 19 citations · 9 models
16 answers · 23 citations · 10 models
vendor site · Adobe15 answers · 32 citations · 10 models
vendor site · Cometly15 answers · 27 citations · 11 models
vendor site · Zendesk15 answers · 16 citations · 8 models
14 answers · 17 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
22 answers · 9 models
16 answers · 8 models
15 answers · 8 models
12 answers · 7 models
12 answers · 10 models
12 answers · 8 models
11 answers · 8 models
10 answers · 7 models
10 answers · 9 models
10 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer analytics and intelligence platform”, “customer analytics and intelligence platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days |
|---|---|---|---|---|---|---|---|
| Adobe parent site Adobe Customer Journey Analytics 13%, Adobe Customer Journey Analytics (CJA) B2B Edition 6%, Adobe Analytics 2% | 21% | 206 | 1,220,000 | 117,563 | |||
| Salesforce parent site Salesforce Data Cloud 11%, Salesforce Customer 360 4%, Salesforce Marketing Cloud 2% | 17% | 320 | 550,000 | 60,632 | |||
| Gainsight gainsight.com | 9% | 61 | 8,100 | 426 | 59,569 | 58 | |
| Microsoft parent site Microsoft Power BI 6%, Microsoft Dynamics 365 Customer Insights 4% | 9% | 242 | 2,240,000 | 403,136 | |||
| Amplitude amplitude.com | 8% | 248 | 74,000 | 5,691 | 373,273 | $207 | 27 |
| Qrvey qrvey.com | 6% | 5 | 260 | 0 | 1,992 | $256 | 7 |
| Mixpanel mixpanel.com | 4% | 466 | 12,100 | 458 | 20,284 | $458 | 11 |
| Hightouch hightouch.com | 2% | 363 | 12,100 | 434 | 127,772 | 23 | |
| Enterpret enterpret.com | 2% | 25 | 1,000 | 10 | 859 | $116 | 16 |
| GoodData gooddata.ai | 2% | 3 | 720 | 17 | 11,321 | 52 |
Google's top ten for the two searches hold 16 sites; 2 of them are among the sites the models cited here (cxtoday.com, zendesk.com). The first result for “best customer analytics and intelligence platform” is kayako.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer analytics and intelligence platform for an enterprise B2B company?”Paraphrase“Which customer journey analytics tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer analytics platforms and how do they differ?”Budget-constrained“What is the best customer analytics and intelligence platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer analytics and intelligence platform. What should we look at?”Negative“Which customer analytics platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5no first choiceno first choiceHeldAmplitudeagainst: Medallia Experience CloudGoodData, Qrveyno first choiceagainst: Boost.ai, Medallia Experience Cloud, PolyAI, Qualtrics, Sprinklr, Yellow.ai
Nine alternatives
Adobe Real-Time CDP, Contentsquare, Enterpret, Hightouch, Mixpanel, Qualtrics, Salesforce Data Cloud, Tealium, Treasure DataTwo alternatives
Google Analytics 360, SumboardGPT-5.4 miniHightouchAdobe Customer Journey Analytics, specifically the B2B EditionChangedno first choiceAmplitudeno first choicenothing named
Three alternatives
6sense, Adobe Real-Time CDP, Salesforce Data CloudTwo alternatives
Amplitude, ContentsquareOne alternative
SegmentGemini 3.5 FlashEnterpretAdobe Customer Journey AnalyticsChangedagainst: PointillistAmplitudeActionIQ, PostHogagainst: Looker, TableauAmplitudeagainst: Adobe Analytics, Google Analytics 4, Segment, Tealium, mParticle
Eight alternatives
6sense, Adobe Real-Time CDP, Amplitude, Demandbase, Gainsight, Planhat, Qualtrics, Salesforce Data CloudFour alternatives
Amplitude, CSG Xponent, Gainsight PX, Salesforce Marketing CloudSix alternatives
Adobe Experience Cloud, Contentsquare, Hightouch, Mixpanel, SAS Customer Intelligence, Salesforce Data CloudFour alternatives
Crossbeam, GoodData, Medallia Experience Cloud, UnwrapFour alternatives
Contentsquare, Fullstory, Gainsight, MixpanelPerplexity SonarGainsight, Salesforce Data CloudAdobe Customer Journey AnalyticsChangedno first choiceBasedashagainst: Adobe Real-Time CDP, Microsoft Power BI, Tableau, Treasure Datano first choiceagainst: Adobe Real-Time CDP, Google Analytics 4, Klaviyo, Meta Pixel, PostHog
Two alternatives
Adobe Customer Journey Analytics, LeadspaceOne alternative
Quantum MetricSeventeen alternatives
Amperity, Amplitude, Chattermill, Contentsquare, Databricks, Fullstory, InMoment, Medallia Experience Cloud, Microsoft Power BI, Mixpanel, Oracle Analytics, Oracle Unity, Qualtrics CustomerXM, RudderStack, Salesforce Data Cloud, Tableau, mParticleFour alternatives
IBM Cognos Analytics, Oracle BI, SAS Business Intelligence, Salesforce Data CloudGrok 4.1 FastSalesforce Data CloudAdobe Customer Journey AnalyticsChangedagainst: Contentsquare, HubSpot CRM, Mixpanelno first choiceagainst: Heap, Mixpanel, SegmentHubSpot CRMagainst: Amplitude, Mixpanel, Segmentno first choiceagainst: ActionIQ, Amplitude, Redpoint Global, Salesforce, Sisense, Zeotap CDP, Zeta Global, mParticle
Two alternatives
Adobe Real-Time CDP, Microsoft Dynamics 365 Customer InsightsTwo alternatives
Amplitude, Salesforce Marketing CloudFive alternatives
Adobe Real-Time CDP, Amplitude, Salesforce Data Cloud, Tealium, Treasure DataTwo alternatives
Microsoft Power BI, monday CRMMistral SmallGainsightAdobe Analytics, Salesforce Marketing CloudChangedno first choiceMicrosoft Power BIno first choiceagainst: Amplitude, Mixpanel
Two alternatives
Chattermill, QualtricsOne alternative
Quantum MetricThree alternatives
Metabase, Microsoft Dynamics 365 Customer Insights, TableauDeepSeek V4 FlashSalesforce Data Cloudagainst: ActionIQ, Adobe Real-Time CDP, SegmentAdobe Customer Journey Analytics (CJA) B2B EditionChangedagainst: Google Analytics 4, MixpanelAmplitudeMetabaseagainst: Amplitude, Medallia Experience Cloud, Mixpanel, Qualtrics, Salesforce Data Cloud, Segmentno first choiceagainst: Amplitude, Mixpanel, Qualtrics
Two alternatives
6sense, DemandbaseFour alternatives
Contentsquare, Dreamdata, Quantum Metric, Salesforce Marketing CloudEight alternatives
Adobe Analytics, Mixpanel, Optimizely CMS, Qualtrics, Salesforce Customer 360, Salesforce Data Cloud, Segment, Treasure DataThree alternatives
Domo, Microsoft Power BI, ThoughtSpotLlama 4 MaverickGainsightCometlyChangedno first choiceno first choiceUnwrapagainst: Adobe Real-Time CDP, Amplitude, Domo, Mixpanel, Segment, Tableau
Two alternatives
Enterpret, SogolyticsQwen 3.7 FlashClari Copilot, GongAdobe Customer Journey AnalyticsChangedno first choiceMicrosoft Power BIagainst: Amplitude, Mixpanelno first choiceagainst: Amplitude, Domo, Google Analytics 4, Mixpanel, Pendo
Four alternatives
6sense, Gainsight, Salesforce, TotangoFour alternatives
Amplitude, Einstein, Salesforce/Tableau, SnowplowTwo alternatives
Looker, TableauKimi K2GainsightAdobe Customer Journey AnalyticsChangedno first choiceagainst: Google Analytics 360Microsoft Dynamics 365 Customer Insightsagainst: Adobe Real-Time CDP, Looker, Oracle Unity, Salesforce Data Cloud, Tableau, ThoughtSpotMixpanelagainst: Amplitudeagainst: Adobe Real-Time CDP, Salesforce Data Cloud, Segment, Tealium, Zeotap CDP
Four alternatives
Adobe Real-Time CDP, ChurnZero, Salesforce Data Cloud, TotangoTwo alternatives
Salesforce Customer 360, Salesforce Marketing CloudOne alternative
Microsoft Power BIOne alternative
SegmentGLM 4.7 FlashXSalesforce Customer 360, Salesforce Data CloudAdobe Customer Journey Analytics (CJA) B2B EditionChangedAdobe Customer Journey Analytics, Contentsquareagainst: Google Analytics 4Qrveyno first choiceagainst: Amplitude, Contentsquare, Fullstory, Google Analytics 4, Heap, Medallia Experience Cloud, Mixpanel, Pendo, Qualtrics
Six alternatives
Adobe Experience Cloud, Gainsight, Introhive, Oracle CX, SAP Customer Experience, TotangoTwo alternatives
Contentsquare, Salesforce Marketing CloudEleven alternatives
Adobe Real-Time CDP, Amplitude, Chattermill, Fullstory, Glassbox, Medallia Experience Cloud, Microsoft Dynamics 365 Customer Insights, Mixpanel, Qualtrics CX, Salesforce Customer 360, SegmentThree alternatives
Databricks, Microsoft Power BI, SegmentMiniMax M2.5Gainsight, Salesforce Data CloudAdobe Customer Journey AnalyticsChangedagainst: HubSpot CRM, Mixpanelno first choiceEmbeddable, Qrveyno first choiceagainst: Adobe Analytics, Salesforce CRM Analytics
Four alternatives
ChurnZero, Oracle B2B Marketing Automation, Qualtrics, Totango with CatalystOne alternative
Salesforce CRM AnalyticsSix alternatives
ActionIQ, Adobe Real-Time CDP, Salesforce Data Cloud, Segment, Tealium, Treasure DataTwo alternatives
Crossbeam, QuerioGPT-6 LunaAmplitudeAdobe Customer Journey Analytics (CJA) B2B EditionChangedAmplitude, MixpanelMicrosoft Power BIAmplitude, Mixpanelagainst: Google Analytics 4, Mixpanel
Three alternatives
6sense, Mixpanel, Salesforce Data CloudOne alternative
Amplitude AccountsFive alternatives
Adobe Customer Journey Analytics, Contentsquare, Pendo, Salesforce Data Cloud, SegmentTwo alternatives
Looker, Microsoft FabricOne alternative
PendoMuse Glimmer 30BSalesforce Customer 360, Salesforce Data CloudAdobe Customer Journey AnalyticsChangedAmplitude, Medallia Experience Cloud, Mixpanel, QualtricsMicrosoft Dynamics 365 Customer Insightsagainst: HubSpot CRM, Zoho CRMno first choiceagainst: Adobe Real-Time CDP, Amplitude, Domo, Mixpanel, Segment, Tableau
Two alternatives
Microsoft Dynamics 365 Customer Insights, QualtricsOne alternative
Salesforce Marketing IntelligenceSix alternatives
Adobe Analytics, Adobe Experience Cloud, Chattermill, Contentsquare, Fullstory, Salesforce Data CloudThree alternatives
Basedash, Crossbeam, WaitWellBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:54 | no | 0 | 4 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:30 | yes | 3 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:17 | yes | 24 | 22 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 10:07 | yes | 18 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:01 | yes | 24 | 8 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:11 | yes | 8 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:16 | yes | 23 | 32 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:41 | yes | 5 | 1 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:01 | no | 0 | 29 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:20 | yes | 15 | 27 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:11 | yes | 24 | 25 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:23 | yes | 19 | 33 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 07:25 | yes | 4 | 21 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 14:04 | yes | 14 | 16 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:17 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 14:05 | yes | 3 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:03 | yes | 18 | 25 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 08:56 | yes | 20 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:02 | yes | 21 | 13 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:02 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:14 | yes | 19 | 27 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:07 | yes | 5 | 1 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:33 | yes | 5 | 30 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:04 | yes | 18 | 18 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:53 | yes | 22 | 137 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:28 | yes | 15 | 31 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 13:29 | yes | 3 | 11 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:22 | yes | 22 | 25 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:38 | yes | 14 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:20 | yes | 5 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:39 | yes | 20 | 25 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 08:51 | yes | 20 | 6 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:26 | yes | 24 | 10 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:43 | yes | 13 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:58 | yes | 25 | 50 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:55 | yes | 5 | 1 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:17 | no | 0 | 33 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 07:42 | yes | 19 | 31 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 07:54 | yes | 20 | 60 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:34 | yes | 14 | 25 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:52 | yes | 7 | 27 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:39 | yes | 23 | 43 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:21 | yes | 17 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:34 | yes | 4 | 8 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 12:45 | yes | 11 | 25 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 12:09 | yes | 24 | 6 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:59 | yes | 23 | 10 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 13:31 | yes | 13 | 7 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:51 | yes | 24 | 32 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:52 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:06 | no | 0 | 29 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 13:40 | yes | 25 | 36 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:36 | yes | 25 | 68 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:51 | yes | 10 | 32 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:55 | yes | 3 | 17 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:12 | yes | 14 | 23 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:25 | yes | 18 | 14 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:41 | yes | 1 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:09 | yes | 5 | 28 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 10:39 | yes | 20 | 5 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 13:08 | yes | 23 | 10 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:10 | no | 0 | 9 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:37 | yes | 25 | 42 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:44 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:36 | yes | 5 | 34 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:43 | yes | 25 | 31 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:25 | yes | 25 | 66 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:46 | no | 0 | 54 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:51 | yes | 2 | 18 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 13:52 | yes | 15 | 22 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:26 | yes | 15 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:44 | yes | 0 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:02 | yes | 26 | 30 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 12:50 | yes | 20 | 6 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:03 | yes | 24 | 8 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:20 | yes | 10 | 7 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:48 | yes | 24 | 45 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:30 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:58 | yes | 7 | 40 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:09 | yes | 24 | 28 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:09 | yes | 14 | 35 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:12 | yes | 23 | 51 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:00 | yes | 2 | 23 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:39 | yes | 24 | 26 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Adobe CDP read as Adobe Real-Time CDP
HubSpot read as HubSpot CRM
HubSpot Smart CRM read as HubSpot CRM
HubSpot Smart CRM (Enterprise Tier) read as HubSpot CRM
Medallia read as Medallia Experience Cloud
Unresolved, counted raw
Adobe Customer Journey Analytics, specifically the B2B Edition
Amperity Customer Data Cloud
CSG Xponent
Capillary Technologies' Customer Insights Platform
Genesys Cloud CX Journey Management
Google
HubSpot CIP
IBM Tealeaf & Customer Insight
Microsoft
Oracle
Oracle B2B Marketing Automation
Pointillist (by Genesys)
Qualtrics CX
Qualtrics Enterprise XM
SAP Customer Data Cloud & Qualtrics XM
Salesforce
Salesforce (Customer 360)
Salesforce (Data Cloud / Customer 360 / CDP offerings)
Salesforce (Einstein Analytics / Tableau)
Salesforce Analytics/Einstein
Salesforce Marketing Intelligence
Sumboard
Totango with Catalyst
Unwrap AI
Discontinued, still offered
No shut-down product was recommended here.