Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 133 → 47 of 115
6 categories · RankedGainsight
71Judge labels
10First choices
27Negative labels
14 / 14Models named it
6Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
9% in Customer intel for enterprise buyers
Rank 7 of 142 in the mid-market standingcriticized challenger
3 of 14 models made it the first choice on the direct prompt; 25% of its 12 labels there were negative.
What the models named instead of Gainsight →By buyer segmentRead the same way at every buyer size.
Small business87 of 118
0%2 labels
under the label threshold
Mid-market7 of 142
6%12 labels
criticized challenger
Enterprise3 of 143
9%10 labels
accepted challenger
In customer intel · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Gainsight for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer intelligence and data science | GTM data and infrastructure | 6% | 7 of 142 | 25% | 12 | criticized challenger | ▲+3Since September 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Client onboarding platforms | Customer | 0% | 103 of 104 | 83% | 6 | under 10 labels · led by Rocketlane at 47% | |
| Customer feedback and surveys | Customer | 0% | 51 of 84 | 0% | 1 | under 10 labels · led by CustomerGauge at 24% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Loyalty, advocacy and referrals | Marketing | 0% | 52 of 110 | 0% | 1 | under 10 labels · led by Smile.io at 26% | newNew since September 2026: not ranked then, 0% now. |
| RFP response software | Sales | 0% | 68 of 82 | 100% | 1 | under 10 labels · led by Loopio at 25% | |
| Sales gamification | Sales | 0% | 56 of 64 | 100% | 1 | under 10 labels · led by Spinify at 31% |
Movement
Since September 2026, Gainsight held within the floor in all six categories: no change cleared 11 points.
Best category · Customer intel · by segment
Mid-market▲+3Since September 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
5%from 2% in September 2026
Inside the floor by 8 pointsRank 26 → 7 of 133
Enterprise▲+4Since September 2026: 7% → 11%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
11%from 7% in September 2026
Inside the floor by 7 pointsRank 4 → 3 of 134
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer intel | 2% | 5% | ▲+3Since September 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 26 → 7 of 142 |
| Client onboarding | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 103 of 104, unchanged |
| Feedback | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 52 → 51 of 84 |
| Loyalty | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 52 of 110, unchanged |
| RFP response | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 68 of 82, unchanged |
| Sales gamification | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 56 of 64, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Gainsight across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Gainsight across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 1 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 3 | 4 |
| Perplexity Sonar | 0 | 2 | 0 | 1 | 3 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 2 | 3 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 1 | 1 |
| Muse Glimmer 30B | 1 | 0 | 0 | 1 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct26 labels8
Paraphrase9 labels2
Comparative7 labelsNone
Budget-constrained2 labelsNone
Scale-constrained12 labelsNone
Negative15 labelsNone
First choiceAlternativeMentionNegative71 labels in all, every segment counted; 10 of the 10 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“The most frequently cited all-around options for mid-market B2B are HubSpot's customer platform ... and Gainsight for customer-success / revenue intelligence.” Muse Glimmer 30B · Customer intel · direct prompt · first choice
“If your primary goal is managing existing relationships, reducing churn, and upselling, Gainsight is the industry standard for B2B companies.” Qwen 3.7 Flash · Customer intel · direct prompt · first choice
“Factors.ai or Gainsight paired with your existing CRM is a strong starting point” Claude Haiku 4.5 · Customer intel · direct prompt · first choice
“Best if customer success and retention are the goal more than classic loyalty/referrals: Gainsight” Perplexity Sonar · Loyalty · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Gainsight is notoriously difficult and time-consuming to configure... Who should avoid them: Teams without dedicated IT/Ops support” Gemini 3.5 Flash · Client onboarding · negative prompt · hard negative
“you cannot afford the 6-month implementation times, heavy coding requirements, or dedicated operations teams required by enterprise-level beasts like Gainsight or Adobe Real-Time CDP” Gemini 3.5 Flash · Customer intel · direct prompt · soft negative
“These are fantastic for massive organizations but are often considered "overkill" for small-to-mid-size businesses. They can be expensive, difficult to configure” Qwen 3.7 Flash · Sales gamification · negative prompt · soft negative
“Worth evaluating if you need a broader customer-retention platform and have the resources to implement and manage it.” GPT-6 Luna · Customer intel · direct prompt · soft negative
Named alongside
The products named in the same answers as Gainsight, over the 71 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gainsight was named but was not.ShowHide
Named alongside
The products named in the same answers as Gainsight, over the 71 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gainsight was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Gainsight. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 61 of the 71 answers that named Gainsight and are not a share of its labels.
Domains cited
rocketlane.com26
g2.com24
guideflow.com17
guidde.com16
monday.com16
userpilot.com16
learn.g2.com15
zite.com14
docebo.com13
guidecx.com13
170 of the 170 domain citations in answers naming Gainsight came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
gainsight.com is not in Google's top ten for any of the category's searches. In the answers, Gainsight takes 6% of first choices and Amplitude takes 18%.ShowHide
Search and answers
gainsight.com is not in Google's top ten for any of the category's searches. In the answers, Gainsight takes 6% of first choices and Amplitude takes 18%.
ShowHideIn search
Google, US estimatesPosition for “customer analytics and intelligence platform”
–
not in the top ten
Position for “best customer analytics and intelligence platform”
–
not in the top ten
- Searches for its name, Google
- 8,100 a month (“gainsight”)
- AI search demand for its name, est.
- 426 a month
- Organic visits to its site
- about 59,569 a month
- Searches its site ranks for
- 5,983 · 828 in the top three
- Sites linking to it
- 6,940
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
6%
rank 7 of 142 in customer intel
Segment leader
18%
Amplitude
- First choices
- 10 across its categories
- Named in
- 71 answers
- Its own site cited
- in 61 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on gainsight.com
9,988
subdomains included
Content
3,742
counted in the table below
Documentation
2,399
Product · Integration
20 · 114
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,394 | 5 | 2026-09-17 | ||
| Podcast or video | 1,146 | 16 | 2026-09-23 | ||
| News or press | 377 | 2 | 2026-09-15 | ||
| Conference or event | 343 | 12 | 2026-09-17 | ||
| Glossary or explainer | 266 | 0 | 2026-04-13 | ||
| Case study | 92 | 8 | 2026-09-08 | ||
| Webinar or virtual event | 49 | 0 | 2026-06-02 | ||
| Comparison | 42 | 4 | 2026-08-12 | ||
| Template or tool | 17 | 0 | 2026-06-26 | ||
| Report or ebook | 16 | 1 | 2026-09-23 |
Most recent
- 2026-09-23211 notions outcomes architects on why csms dont need experience anymore podcast or video
- 2026-09-23Expansion Opportunities report or ebook
- 2026-09-17Blog saas strategies for improving customer experience blog
- 2026-09-1711 capabilities to evaluate when choosing a community platform conference or event
- 2026-09-16The pace race how ce teams keep up when products never stop shipping conference or event
- 2026-09-16210 owning retention standardizing cs across 17 acquisitions ft rebecca nerad advantive podcast or video
How it is countedHide how it is counted
Every page gainsight.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Gainsight
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Gainsight is its own company.ShowHide
The company
Gainsight is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- Customer Success and Retention Platform
- For
- growing businesses and Customer Success organizations looking to start fast
- Price stated
- Essentials [Request Pricing]; Enterprise [Request Pricing] gainsight.com/pricing
- Certifications
- CCPAGDPRHIPAAISO/IEC 27001:2022SOC 2 Type 2
- Customers named
- AcquiaNotionReviewProSonosHandshakeRockwell AutomationDocuSignZapier
- Not stated on the pages read
- Starting price, free plan or trial, integrations, hosting
What Gainsight's own pages state, read September 28, 2026: gainsight.com, gainsight.com/pricing, trust.gainsight.com, gainsight.com/platform, gainsight.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Gainsight's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Gainsight, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Gainsight by email, built from the raw record of the edition. It shows:
- where Gainsight is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Gainsight, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.