Every category where a model named Gainsight for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer intelligence and data science	GTM data and infrastructure	2%	27 of 158	40%	5	under 10 labels · led by Google Analytics 4 at 16%
Customer success platforms	Customer	0%	69 of 69	64%	53	criticized challenger
Community platforms	Customer	0%	17 of 74	20%	5	under 10 labels · led by Higher Logic Vanilla at 23%
Customer education and LMS	Customer	0%	63 of 81	50%	2	under 10 labels · led by TalentLMS at 33%
Revenue intelligence and forecasting	Sales	0%	43 of 75	0%	2	under 10 labels · led by Avoma at 20%
Customer feedback and surveys	Customer	0%	54 of 104	0%	1	under 10 labels · led by Google Forms at 15%

Movement

This is the first edition on this tier, so no move can be computed for Gainsight yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Gainsight across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	1	2	2	0	5
GPT-5.4 mini	0	3	1	1	5
Gemini 3.5 Flash	1	0	0	6	7
Perplexity Sonar	0	1	1	2	4
Grok 4.1 Fast	1	3	2	3	9
Mistral Small	1	1	0	3	5
DeepSeek V4 Flash	1	0	1	6	8
Llama 4 Maverick	0	1	1	1	3
Qwen 3.7 Flash	0	3	1	3	7
Kimi K2	1	0	0	5	6
GLM 4.7 FlashX	0	0	0	4	4
MiniMax M2.5	0	0	1	4	5

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct48 labels16

Paraphrase36 labels11

Comparative36 labels16not counted in share

Budget-constrained28 labels6

Scale-constrained25 labels6

Negative36 labels2not counted in share

First choiceAlternativeMentionNegative209 labels in all, every segment counted; 39 of the 57 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Best for: Large enterprise CS operations (500+ employees) ... established players like Gainsight provide comprehensive enterprise solutions” Mistral Small · Customer success · comparative prompt · first choice

“Gainsight is a customer success platform focused on account health, retention, and expansion in B2B” Claude Haiku 4.5 · Customer intel · direct prompt · first choice

“Choose Gainsight if: You're a large enterprise needing the most comprehensive AI-powered insights” Kimi K2 · Customer success · comparative prompt · first choice

“Gartner Magic Quadrant leaders like Gainsight and ChurnZero ... enterprise (Gainsight)” Grok 4.1 Fast · Customer success · comparative prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Gainsight - has a high risk score of 57/100 and 4 documented complaints, with issues related to aggressive subscription billing, cancellation friction” Llama 4 Maverick · Customer success · negative prompt · hard negative

“Gainsight has the most documented issues among customer success platforms, with a Risk Score of 57/100 and 4 recorded complaints” MiniMax M2.5 · Customer success · negative prompt · hard negative

“Tools to Avoid for Mid-Market - Gainsight - Enterprise-focused, complex, and expensive” Mistral Small · Customer success · paraphrase prompt · hard negative

“Avoid if: You're a mid-market company without a full-time platform administrator.” DeepSeek V4 Flash · Customer success · negative prompt · hard negative

Named alongside

The products named in the same answers as Gainsight, over the 209 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gainsight was named but was not.

ProductSame answerTook the first choice insteadHead to head

ChurnZero135 of 20921Not in the top three

Totango129 of 2095Not in the top three

Vitally106 of 20917Not in the top three

Planhat103 of 2091Not in the top three

Custify78 of 20928Not in the top three

ClientSuccess76 of 2096Not in the top three

HubSpot Service Hub46 of 2098Not in the top three

Catalyst33 of 2091Not in the top three

Skalin23 of 2095Not in the top three

Salesforce Service Cloud16 of 2091Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Gainsight. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 35 of the 209 answers that named Gainsight and are not a share of its labels.

Domains cited

gartner.com16

usepylon.com15

userpilot.com14

coworker.ai13

learn.g2.com12

oliv.ai12

guideflow.com10

thecscafe.com9

appcues.com8

clientsuccess.com8

117 of the 117 domain citations in answers naming Gainsight came from somebody else's page.

Pages cited

userpilot.com/blog/customer-success-tools14

coworker.ai/blog/customer-success-platforms13

gartner.com/reviews/market/customer-success-management-platforms12

usepylon.com/blog/csm-tools-202612

learn.g2.com/best-customer-success-software10

oliv.ai/blog/best-customer-success-platforms10

thecscafe.com/p/best-customer-success-platforms9

viewpointanalysis.com/post/customer-success-software-options-20268

Pages are listed as the models cited them.

Names read as Gainsight

What the judge wrote, as written, with how often. The vendor table decides that these count as Gainsight; a claim can dispute any of them.

Gainsight (Pioneer Edition) 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Gainsight's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Gainsight, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at gainsight.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.