Customer intelligence and data science · October 2026 Edition
Gainsight vs HubSpot CRM
Three of fourteen models named Gainsight first on the direct prompt; zero named HubSpot CRM. Gainsight was named by eleven of the fourteen models and HubSpot CRM by five and Gainsight carries 12 labels and HubSpot CRM 11, so the shares are not directly comparable.
Named in six categories this edition.
By HubSpot, Cambridge, United States, founded 2006. Named in twenty-one categories this edition.
First-choice share6%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate25%18%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#6#7A position in a field of 10; printed, not drawn.
Labels1211A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Gainsight reading right to left. Rank and label count are printed, not drawn.Amplitude vs Gainsight · Amplitude vs HubSpot CRM · Google Analytics 4 vs Gainsight
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer intelligence and data science page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
GainsightFirst choices, of fourteen modelsHubSpot CRM
Direct303 against Gainsight · 1 against HubSpot CRM
Paraphrase00
Comparative00
Budget-constrained011 against HubSpot CRM
Scale-constrained00
Negative00
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Gainsight and HubSpot CRM stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | ||||||
| Gemini 3.5 Flash | | |||||
| Perplexity Sonar | | |||||
| Grok 4.1 Fast | | | | |||
| Mistral Small | ||||||
| DeepSeek V4 Flash | ||||||
| Llama 4 Maverick | ||||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | ||||
| GLM 4.7 FlashX | | |||||
| MiniMax M2.5 | ||||||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | |
Gainsight HubSpot CRM first choice named as an alternative argued againstblank: not namedEach cell is one answer, Gainsight on the left and HubSpot CRM on the right.The direct prompt
The plain question, one answer per model, grouped by where Gainsight and HubSpot CRM stood in it.
Gainsight first, HubSpot CRM not the choice
3 of 14 modelsHubSpot CRM was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Factors.ai, Gainsight alternatives: ChurnZero, Hightouch, HubSpot's Smart CRM, Salesforce Data Cloud
Qwen 3.7 FlashGainsight alternatives: 6sense, Pendo, Segment
Muse Glimmer 30BGainsight, HubSpot Service Hub alternatives: HockeyStack, Microsoft Power BI
Neither was the first choice, one was named
2 of 14 modelsThe answer put something else first and named one of the two as an alternative.Perplexity SonarSegment alternatives: Gainsight, Hightouch
Grok 4.1 FastSegment alternatives: BlueConic, Hightouch, HubSpot CRM
Neither was named
9 of 14 modelsThe answer made no first choice from these two in this category.GPT-5.4 miniHightouch alternatives: ActionIQ, Salesforce, Tealium
Gemini 3.5 FlashChurnZero, Vitally alternatives: Dreamdata, HockeyStack, June, Mixpanel, Skalin, Velaris
Mistral SmallSegment alternatives: Chorus by ZoomInfo, Enterpret, Salesforce Data Cloud, ZoomInfo
DeepSeek V4 FlashAmplitude alternatives: BlueConic, HockeyStack, Lerno, Mixpanel, Segment
Llama 4 Maverickno first choice
Kimi K2ChurnZero alternatives: 6sense, Amplitude, Totango
GLM 4.7 FlashXAmplitude, HockeyStack alternatives: Chattermill, Qualtrics
MiniMax M2.5Amplitude alternatives: Heap, Mixpanel, Segment
GPT-6 LunaVitally alternatives: Mixpanel, RudderStack, Segment
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
HubSpot CRM leads by twenty-four points.
HubSpot CRM24%#1 of 9Gainsight0%#– of 9Mid-marketThe figures above
The order flips: Gainsight leads at mid-market.
Gainsight6%#6 of 10HubSpot CRM2%#7 of 10Enterprise
Gainsight leads by eight points.
Gainsight9%#3 of 12HubSpot CRM2%#– of 12What the models said about Gainsight
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of five in this category shown.
“you cannot afford the 6-month implementation times, heavy coding requirements, or dedicated operations teams required by enterprise-level beasts like Gainsight or Adobe Real-Time CDP” Gemini 3.5 Flash · direct prompt · soft negative
“Worth evaluating if you need a broader customer-retention platform and have the resources to implement and manage it.” GPT-6 Luna · direct prompt · soft negative
“The most frequently cited all-around options for mid-market B2B are HubSpot's customer platform ... and Gainsight for customer-success / revenue intelligence.” Muse Glimmer 30B · direct prompt · first choice
“If your primary goal is managing existing relationships, reducing churn, and upselling, Gainsight is the industry standard for B2B companies.” Qwen 3.7 Flash · direct prompt · first choice
“Factors.ai or Gainsight paired with your existing CRM is a strong starting point” Claude Haiku 4.5 · direct prompt · first choice
What the models said about HubSpot CRM
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“Cons: Lacks the deep predictive modeling and "intent signal" sophistication of specialized tools like 6sense or Gainsight.” Qwen 3.7 Flash · direct prompt · soft negative
Also compared
Amplitude vs GainsightAmplitude vs HubSpot CRMGoogle Analytics 4 vs GainsightGoogle Analytics 4 vs HubSpot CRMMixpanel vs GainsightMixpanel vs HubSpot CRMSegment vs GainsightSegment vs HubSpot CRMPostHog vs GainsightPostHog vs HubSpot CRMAll twenty-one head-to-head pages and the full customer intel standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.