Customer intelligence and data science
Asked as “customer analytics and intelligence platform”, and as “customer journey analytics tool”, on behalf of a mid-market B2B company. 50 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
18%
Contested · Google Analytics 4 16%
18Amplitude16Google Analytics 410Mixpanel56others
18% of first choices, contested.
Since September 2026↗new leaderNew leader since September 2026: Amplitude (19%) replaces Google Analytics 4 (16% then, 17% now), 2 points clear, inside the 11-point floor.Amplitude leads at 19%, replacing Google Analytics 4, which led at 16% and stands at 17% now: 2 points clear, inside the floor, so the swap reads as unsettled.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
HubSpot CRM24%Contested↗new leaderNew leader since September 2026: HubSpot CRM (22%) replaces Google Analytics 4 (19% then, 8% now), 14 points clear, past the 11-point floor.Standing →Mid-market
Amplitude18%Contested↗new leaderNew leader since September 2026: Amplitude (19%) replaces Google Analytics 4 (16% then, 17% now), 2 points clear, inside the 11-point floor.This pageEnterprise
Adobe Customer Journey Analytics13%Contested▼−11Since September 2026: 24% → 14%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →
HubSpot CRM24%Contested↗new leaderNew leader since September 2026: HubSpot CRM (22%) replaces Google Analytics 4 (19% then, 8% now), 14 points clear, past the 11-point floor.Standing →Mid-marketAmplitude18%Contested↗new leaderNew leader since September 2026: Amplitude (19%) replaces Google Analytics 4 (16% then, 17% now), 2 points clear, inside the 11-point floor.This pageEnterpriseAdobe Customer Journey Analytics13%Contested▼−11Since September 2026: 24% → 14%, −11 points. Past the 11-point floor: movement. Read over the models both editions asked.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Amplitude18%13%47accepted challenger▲+13Since September 2026: 6% → 19%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.6% → 19%
Amplitude18%13%47accepted challenger▲+13Since September 2026: 6% → 19%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.6% → 19%02
Google Analytics 4 Lab in the set16%38%26criticized challenger▲+1Since September 2026: 16% → 17%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.16% → 17%
Google Analytics 4 Lab in the set16%38%26criticized challenger▲+1Since September 2026: 16% → 17%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.16% → 17%03
Mixpanel10%9%53accepted challenger▲+8Since September 2026: 4% → 12%, +8 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 12%
Mixpanel10%9%53accepted challenger▲+8Since September 2026: 4% → 12%, +8 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 12%04
Segment6%15%27accepted challenger▼−3Since September 2026: 10% → 7%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.10% → 7%
Segment6%15%27accepted challenger▼−3Since September 2026: 10% → 7%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.10% → 7%05
PostHog6%13%15accepted challenger▼−4Since September 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 2%
PostHog6%13%15accepted challenger▼−4Since September 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 2%06
Gainsight6%25%12criticized challenger▲+3Since September 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 5%
Gainsight6%25%12criticized challenger▲+3Since September 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 5%07HubSpot CRM2%18%11accepted challenger▼−2Since September 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 2%
HubSpot CRM2%18%11accepted challenger▼−2Since September 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 2%Show the three products at 0%, ordered by negative rate
09
Heap0%28%18criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Heap0%28%18criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%10Adobe Customer Journey Analytics0%27%11criticized challenger▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 0%
Adobe Customer Journey Analytics0%27%11criticized challenger▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 0%08
Hotjar0%12%17accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Hotjar0%12%17accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Google Analytics 4 is made by Google, whose model Gemini 3.5 Flash is in the set. On the four share prompts that model made it the first choice zero times of 4; the other thirteen models eight times of 52. Lab treatment is defined on the method page; the row is marked, not excluded.
All twenty-one head-to-head pages: the top seven products, each against each
Amplitude vs PostHogAmplitude vs GainsightAmplitude vs HubSpot CRMGoogle Analytics 4 vs MixpanelGoogle Analytics 4 vs SegmentGoogle Analytics 4 vs PostHogGoogle Analytics 4 vs GainsightGoogle Analytics 4 vs HubSpot CRMMixpanel vs SegmentMixpanel vs PostHogMixpanel vs GainsightMixpanel vs HubSpot CRMSegment vs PostHogSegment vs GainsightSegment vs HubSpot CRMPostHog vs GainsightPostHog vs HubSpot CRMGainsight vs HubSpot CRM
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Amplitude18%
Amplitude18%02Google Analytics 416%
Google Analytics 416%03Mixpanel10%
Mixpanel10%04Segment6%
Segment6%05PostHog6%
PostHog6%06Gainsight6%
Gainsight6%07HubSpot CRM2%
HubSpot CRM2%08Hotjar0%
Hotjar0%09Heap0%
Heap0%10Adobe Customer Journey Analytics0%
Adobe Customer Journey Analytics0%What they warned about
One of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Google Analytics 438%
10 of 26 labels negative · 8 of 14 models · 3 hard negative
“**Verdict:** Avoid using GA4 as your primary Customer Analytics platform for deep retention or churn analysis.” GLM 4.7 FlashX, negative prompt
Amplitude13%
6 of 47 labels negative · 6 of 14 models · 2 hard negative
“**Verdict:** Avoid if your team lacks data science resources or if you need quick, non-technical insights.” GLM 4.7 FlashX, negative prompt
Mixpanel9%
5 of 53 labels negative · 5 of 14 models · 1 hard negative
“Suffered a security incident (smishing attack) in November 2025... OpenAI dropped them post-breach. Be wary if data security and transparency are priorities.” Grok 4.1 Fast, negative prompt
Adobe Analytics80%
4 of 5 labels negative · 4 of 14 models · 1 hard negative
“Who to avoid (or pause with): **Adobe Analytics**, **Salesforce Data Cloud**, or legacy versions of **Oracle**.” Qwen 3.7 Flash, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
80 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1160 links across 363 sites, every framing counted. Ranked by the number of answers carrying the site or page. 8 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Mixpanel28 answers · 38 citations · 11 models
vendor site · Userpilot26 answers · 28 citations · 12 models
vendor site · Chattermill23 answers · 34 citations · 11 models
21 answers · 33 citations · 10 models
19 answers · 37 citations · 10 models
vendor site · Amplitude19 answers · 35 citations · 11 models
vendor site · Contentsquare19 answers · 24 citations · 12 models
vendor site · Zendesk18 answers · 20 citations · 10 models
vendor site · Cometly16 answers · 33 citations · 12 models
16 answers · 22 citations · 8 models
14 answers · 16 citations · 9 models
vendor site · HockeyStack13 answers · 17 citations · 11 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
17 answers · 9 models
17 answers · 11 models
13 answers · 8 models
12 answers · 9 models
12 answers · 6 models
12 answers · 8 models
11 answers · 9 models
11 answers · 10 models
11 answers · 6 models
11 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer analytics and intelligence platform”, “customer analytics and intelligence platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days |
|---|---|---|---|---|---|---|---|
| Amplitude amplitude.com | 18% | 248 | 74,000 | 5,691 | 373,273 | $207 | 27 |
| Google analytics.google.com Google Analytics 4 16% | 16% | 474 | 9,900 | 348 | |||
| Mixpanel mixpanel.com | 10% | 466 | 12,100 | 458 | 20,284 | $458 | 11 |
| HubSpot parent site HubSpot Marketing Hub 6%, HubSpot CRM 2%, HubSpot Service Hub 2% | 10% | 934 | 368,000 | 9,776 | |||
| Twilio segment.com Segment 6% | 6% | 408 | 135,000 | 4,343 | 9,086 | 0 | |
| PostHog posthog.com | 6% | 355 | 33,100 | 271 | 25,936 | 120 | |
| ChurnZero churnzero.com | 6% | 221 | 2,900 | 39 | 11,534 | $2,558 | 19 |
| Gainsight gainsight.com | 6% | 61 | 8,100 | 426 | 59,569 | 58 | |
| Vitally vitally.io | 4% | 144 | 4,400 | 40,641 | 3,154 | $138 | 25 |
| Hightouch hightouch.com | 2% | 363 | 12,100 | 434 | 127,772 | 23 |
Google's top ten for the two searches hold 16 sites; 3 of them are among the sites the models cited here (cxtoday.com, hockeystack.com, zendesk.com). The first result for “best customer analytics and intelligence platform” is kayako.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer analytics and intelligence platform for a mid-market B2B company?”Paraphrase“Which customer journey analytics tool would you recommend to a mid-sized B2B company?”Comparative“What are the top customer analytics platforms and how do they differ?”Budget-constrained“What is the best customer analytics and intelligence platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer analytics and intelligence platform. What should we look at?”Negative“Which customer analytics platforms should I avoid or be cautious about?”
Claude Haiku 4.5Factors.ai, GainsightHubSpot Marketing HubChangedno first choiceGoogle Analytics 4no first choiceagainst: Medallia Experience Cloud, Pendo, Segment, Verint, mParticle
Four alternatives
ChurnZero, Hightouch, HubSpot's Smart CRM, Salesforce Data CloudFour alternatives
Amplitude, Dreamdata, Heap, MixpanelFive alternatives
Hotjar, Microsoft Clarity, Mixpanel, Statsig, Zoho AnalyticsGPT-5.4 miniHightouchMixpanelChangedAmplitude, MixpanelAmplitudeno first choiceagainst: Google Analytics 4
Three alternatives
ActionIQ, Salesforce, TealiumOne alternative
SegmentFour alternatives
Adobe Analytics, Google Analytics 4, Heap, PostHogOne alternative
MixpanelGemini 3.5 FlashChurnZero, Vitallyagainst: Adobe Real-Time CDP, Amplitude, GainsightDreamdataChangedagainst: Adobe Marketo Measure, Google Analytics 4, HubSpot Marketing HubAmplitude, MixpanelPostHogagainst: Fullstory, Hotjarno first choiceagainst: Adobe Analytics, Google Analytics 4, Heap, Salesforce Marketing Cloud
Six alternatives
Dreamdata, HockeyStack, June, Mixpanel, Skalin, VelarisTwo alternatives
Factors.ai, HockeyStackFive alternatives
Contentsquare, Fullstory, PostHog, Qualtrics, SegmentFive alternatives
Amplitude, Google Analytics 4, June, Microsoft Clarity, MixpanelPerplexity SonarSegmentHubSpot Marketing HubChangedno first choiceMixpanelno first choiceagainst: Adobe Real-Time CDP, Google Analytics 4, Klaviyo, Microsoft Clarity, Plausible, PostHog
Two alternatives
Gainsight, HightouchTwo alternatives
Adobe Customer Journey Analytics, MixpanelFour alternatives
Freshdesk, Google Analytics 4, Hotjar, Zoho PageSenseGrok 4.1 FastSegmentagainst: TealiumPendoChangedagainst: Adobe Customer Journey Analytics, SalesforceAmplitudeagainst: HeapGoogle Analytics 4against: Adobe AnalyticsMixpanelagainst: Fullstory, Medallia Experience Cloud, Metabase, Mixpanel
Three alternatives
BlueConic, Hightouch, HubSpot CRMFive alternatives
Amplitude, ChurnZero, Heap, HubSpot CRM, MixpanelFour alternatives
Adobe Customer Journey Analytics, Hotjar, Mixpanel, SegmentFive alternatives
Amplitude, Hotjar, HubSpot CRM, Microsoft Clarity, MixpanelSix alternatives
Amplitude, Heap, HubSpot CDP, Qualtrics, Segment, SnowflakeMistral SmallSegmentGlassbox, ImprovadoChangedno first choiceGoogle Analytics 4no first choiceagainst: Google Analytics 4, Matomo, Plausible, PostHog, RudderStack, Segment
Four alternatives
Chorus by ZoomInfo, Enterpret, Salesforce Data Cloud, ZoomInfoTwo alternatives
ChurnZero, ContentsquareThree alternatives
Mailchimp, Mixpanel, ZendeskDeepSeek V4 FlashAmplitudeAmplitudeHeldAmplitude, Mixpanelagainst: Heap, SegmentMixpanelno first choiceagainst: Amplitude, Databox, Google Analytics 4, Mixpanel, TapClicks
Five alternatives
BlueConic, HockeyStack, Lerno, Mixpanel, SegmentTwo alternatives
Cometly, MixpanelEight alternatives
Amperity, Fullstory, Hightouch, Hotjar, SAS Customer Intelligence 360, Salesforce Data Cloud, Tealium, Zendesk Customer IntelligenceTwo alternatives
Amplitude, HotjarLlama 4 Maverickno first choiceCometlyChangedno first choiceno first choiceno first choicenothing named
Two alternatives
Adobe Customer Journey Analytics, ZendeskQwen 3.7 FlashGainsightagainst: Amplitude, HubSpot CRMAmplitudeChangedagainst: Google Analytics 4Amplitude, MixpanelGoogle Analytics 4against: Segment, mParticleno first choiceagainst: Oracle, SAPagainst: Adobe Analytics, Crazy Egg, Hotjar, Matomo, Oracle, Piwik, Salesforce Data Cloud
Three alternatives
6sense, Pendo, SegmentSeven alternatives
HubSpot CRM, Medallia Experience Cloud, Mixpanel, Qualtrix, RudderStack, Salesforce, SnowplowThree alternatives
Adobe Customer Journey Analytics, HubSpot Analytics, SegmentNine alternatives
Amplitude, Delighted, Hotjar, Matomo, Microsoft Power BI, Mixpanel, Plausible, Quo, TypeformKimi K2ChurnZeroagainst: GainsightHubSpot Marketing HubChangedno first choiceagainst: HeapGoogle Analytics 4, HubSpot CRMagainst: Heapno first choiceagainst: Adobe Experience Cloud, Amplitude, Dialpad, Qualtrics, Salesforce
Three alternatives
6sense, Amplitude, TotangoThree alternatives
Amplitude, Kissmetrics, Salesforce Marketing Cloud Account EngagementFive alternatives
Adobe Real-Time CDP, Amplitude, Mixpanel, Salesforce Data Cloud, SegmentFour alternatives
Amplitude, Microsoft Power BI, Mixpanel, PostHogGLM 4.7 FlashXAmplitude, HockeyStackAmplitudeChangedAmplitudeagainst: Adobe AnalyticsGoogle Analytics 4, Mixpanelno first choiceagainst: Amplitude, Domo, Fullstory, Google Analytics 4, Mixpanel, Tableau, Zendesk
Two alternatives
Chattermill, QualtricsThree alternatives
Cometly, Gainsight, Salesforce Journey BuilderFive alternatives
Google Analytics 4, Mixpanel, Salesforce Data Cloud, Segment, TableauNine alternatives
Cometly, Heap, Hotjar, Microsoft Power BI, Nextiva, Quo, Zendesk, Zoho Analytics, Zoho PageSenseMiniMax M2.5AmplitudeAmplitude, ChurnZeroChangedSAS Customer Intelligence 360Google Analytics 4no first choiceagainst: Amplitude, Mixpanel
Three alternatives
Heap, Mixpanel, SegmentTwo alternatives
Contentsquare, SurveySparrow JourneysThree alternatives
ActionIQ, Adobe Real-Time CDP, SalesforceFive alternatives
HubSpot Service Hub, Microsoft Power BI, Mixpanel, Shopify Analytics, ZendeskGPT-6 LunaVitallyagainst: GainsightAmplitudeChangedagainst: Adobe Customer Journey AnalyticsAmplitude, MixpanelPostHogagainst: HubSpot CRMno first choiceagainst: Amazon Pinpoint, Gravy Analytics, Mixpanel, Venntel
Three alternatives
Mixpanel, RudderStack, SegmentTwo alternatives
HubSpot CRM, MixpanelFive alternatives
Adobe Customer Journey Analytics, Contentsquare, Google Analytics 4, Pendo, PostHogTwo alternatives
Google Analytics 4, MixpanelMuse Glimmer 30BGainsight, HubSpot Service HubSurveySparrow JourneysChangedagainst: Adobe Customer Journey AnalyticsAmplitudeagainst: Google Analytics 4Google Analytics 4, PostHogagainst: Salesforce Interaction Studiono first choiceagainst: Google Analytics 360, Google Analytics 4
Two alternatives
HockeyStack, Microsoft Power BITwo alternatives
Amplitude, MixpanelEight alternatives
Contentsquare, Fullstory, Heap, Kissmetrics, Mixpanel, PostHog, Qualtrics, StatsigFive alternatives
Amplitude, Hotjar, Matomo, Mixpanel, PlausibleBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:01 | yes | 18 | 10 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:41 | yes | 2 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:39 | yes | 16 | 26 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 07:26 | yes | 19 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 13:58 | yes | 25 | 12 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:09 | yes | 14 | 10 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 14:10 | yes | 25 | 34 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:42 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:23 | yes | 9 | 61 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:34 | yes | 20 | 24 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:36 | yes | 20 | 73 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:23 | yes | 23 | 34 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:36 | yes | 5 | 15 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 07:48 | yes | 14 | 19 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:09 | yes | 9 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:39 | yes | 4 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:27 | yes | 13 | 19 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 10:33 | yes | 24 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:47 | yes | 21 | 14 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:38 | yes | 5 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:09 | yes | 22 | 25 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:30 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:47 | yes | 10 | 27 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:26 | yes | 20 | 18 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:09 | yes | 25 | 39 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 07:40 | yes | 5 | 17 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:24 | yes | 4 | 18 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:27 | yes | 21 | 21 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:52 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:20 | yes | 6 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:19 | yes | 15 | 26 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 08:19 | yes | 20 | 6 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:49 | yes | 25 | 7 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 13:20 | yes | 13 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:19 | yes | 24 | 28 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 14:13 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:35 | yes | 5 | 17 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:34 | yes | 19 | 26 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:50 | yes | 25 | 95 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:33 | yes | 17 | 31 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:30 | yes | 8 | 26 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 07:49 | yes | 23 | 44 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:56 | yes | 16 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:24 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:50 | yes | 22 | 23 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 07:54 | yes | 19 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 13:08 | yes | 22 | 7 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:28 | yes | 9 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:18 | yes | 24 | 28 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:45 | yes | 5 | 1 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:00 | yes | 8 | 27 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:42 | yes | 20 | 32 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:22 | yes | 15 | 41 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:07 | yes | 9 | 22 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 14:02 | yes | 4 | 12 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:02 | yes | 15 | 26 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:46 | yes | 19 | 13 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:14 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:46 | no | 0 | 17 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 10:44 | yes | 20 | 5 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:50 | yes | 15 | 8 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:45 | no | 0 | 13 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:49 | yes | 25 | 32 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:29 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:55 | yes | 5 | 45 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 07:57 | yes | 15 | 18 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:39 | yes | 13 | 45 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:48 | yes | 5 | 14 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:59 | yes | 2 | 19 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:33 | yes | 15 | 34 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:24 | yes | 18 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:23 | yes | 4 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:34 | yes | 13 | 24 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 10:52 | yes | 20 | 3 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:51 | yes | 24 | 6 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:30 | yes | 5 | 4 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:55 | yes | 25 | 31 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:24 | yes | 5 | 1 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:44 | no | 0 | 42 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 07:44 | yes | 25 | 29 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:35 | yes | 22 | 52 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:21 | yes | 25 | 34 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:34 | yes | 3 | 17 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 07:52 | yes | 24 | 48 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Adobe read as Adobe Customer Journey Analytics
HubSpot read as HubSpot CRM
Medallia read as Medallia Experience Cloud
Twilio read as Segment
Twilio (Segment) read as Segment
Unresolved, counted raw
Cyfe
Heapan
HubSpot's Smart CRM
IBM Watson Customer Experience Analytics
Joulica Amazon Connect Analytics
Journey Optimizer
Lerno (AI-Powered)
OpenText Contact Center Analytics
Optimizely's analytics
Oracle
Outreach.ai
Piwik
Plivo CX
Rivet
SAP
Salesforce
Salesforce (Data Cloud/Einstein Analytics)
Salesforce (with Einstein Analytics)
Salesforce Customer Analytics (Tableau CRM Analytics)
Salesforce Journey Builder
Shopify Analytics
TapClicks
Total Expert
Venntel
Zendesk Customer Intelligence
Discontinued, still offered
No shut-down product was recommended here.