In-app messaging and customer communications for enterprise buyers
Asked as “in-app messaging platform”, and as “customer communications tool for product messaging”, on behalf of an enterprise B2B company. 53 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
15%
Contested · Braze 9%
15Pendo09Braze09Intercom66others
15% of first choices, contested.
Since September 2026↗new leaderNew leader since September 2026: Braze (11%) replaces Intercom (23% then, 11% now), 0 points clear, inside the 11-point floor.Braze leads at 11%, replacing Intercom, which led at 23% and stands at 11% now: 0 points clear, inside the floor, so the swap reads as unsettled.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Intercom22%Contested▲+4Since September 2026: 17% → 20%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-marketIntercom21%Contested▲+2Since September 2026: 20% → 22%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Enterprise
Pendo15%Contested↗new leaderNew leader since September 2026: Braze (11%) replaces Intercom (23% then, 11% now), 0 points clear, inside the 11-point floor.This page
Intercom22%Contested▲+4Since September 2026: 17% → 20%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-marketIntercom21%Contested▲+2Since September 2026: 20% → 22%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →EnterprisePendo15%Contested↗new leaderNew leader since September 2026: Braze (11%) replaces Intercom (23% then, 11% now), 0 points clear, inside the 11-point floor.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Pendo15%8%26accepted challenger▲+2Since September 2026: 9% → 11%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.9% → 11%
Pendo15%8%26accepted challenger▲+2Since September 2026: 9% → 11%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.9% → 11%02
Braze9%18%38accepted challenger▼−2Since September 2026: 13% → 11%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.13% → 11%
Braze9%18%38accepted challenger▼−2Since September 2026: 13% → 11%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.13% → 11%03Intercom9%25%40criticized challenger▼−13Since September 2026: 23% → 11%, −13 points. Past the 11-point floor: movement. Read over the models both editions asked.23% → 11%
Intercom9%25%40criticized challenger▼−13Since September 2026: 23% → 11%, −13 points. Past the 11-point floor: movement. Read over the models both editions asked.23% → 11%04
Sendbird9%19%21accepted challenger▲+4Since September 2026: 6% → 11%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 11%
Sendbird9%19%21accepted challenger▲+4Since September 2026: 6% → 11%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 11%05
CometChat4%0%15accepted challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%
CometChat4%0%15accepted challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%06
Stream Chat4%20%20accepted challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%
Stream Chat4%20%20accepted challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%07
Twilio Conversations4%20%15accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%
Twilio Conversations4%20%15accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%08
Rocket.Chat2%0%12accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Rocket.Chat2%0%12accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%09
Userpilot2%0%13accepted challenger▼−2Since September 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 2%
Userpilot2%0%13accepted challenger▼−2Since September 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 2%10
Customer.io2%8%12accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Customer.io2%8%12accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the six products at 0%, ordered by negative rate
16
WhatsApp0%100%12criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
WhatsApp0%100%12criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%15
Telegram0%100%10criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Telegram0%100%10criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%14
Microsoft Teams0%50%10criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%
Microsoft Teams0%50%10criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%13
Slack0%50%10criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Slack0%50%10criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%12
OneSignal0%23%22accepted challenger▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 0%
OneSignal0%23%22accepted challenger▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 0%11
Appcues0%13%23accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Appcues0%13%23accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Intercom vs PendoIntercom vs KnockIntercom vs BrazeIntercom vs CometChatOneSignal vs UserpilotOneSignal vs AppcuesOneSignal vs PendoOneSignal vs KnockOneSignal vs BrazeOneSignal vs CometChatUserpilot vs AppcuesUserpilot vs PendoUserpilot vs KnockUserpilot vs BrazeUserpilot vs CometChatAppcues vs PendoAppcues vs KnockAppcues vs BrazeAppcues vs CometChatPendo vs KnockPendo vs BrazePendo vs CometChatKnock vs BrazeKnock vs CometChatBraze vs CometChat
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910111213141516Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Pendo15%
Pendo15%02Braze9%
Braze9%03Intercom9%
Intercom9%04Sendbird9%
Sendbird9%05CometChat4%
CometChat4%06Stream Chat4%
Stream Chat4%07Twilio Conversations4%
Twilio Conversations4%08Rocket.Chat2%
Rocket.Chat2%09Userpilot2%
Userpilot2%10Customer.io2%
Customer.io2%11Appcues0%
Appcues0%12OneSignal0%
OneSignal0%13Slack0%
Slack0%14Microsoft Teams0%
Microsoft Teams0%15Telegram0%
Telegram0%16WhatsApp0%
WhatsApp0%What they warned about
Two of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
WhatsApp100%
12 of 12 labels negative · 12 of 14 models · 9 hard negative
“large enterprises should avoid or require strict risk acceptance for: Any consumer messaging app used for business data, e.g. WhatsApp, standard Teams for sensitive work” Muse Glimmer 30B, negative prompt
Telegram100%
10 of 10 labels negative · 10 of 14 models · 9 hard negative
“**WhatsApp, Signal, and Telegram**: The CFTC investigated four companies that failed to stop employees ... using unapproved communication methods” Claude Haiku 4.5, negative prompt
Signal100%
8 of 8 labels negative · 8 of 14 models · 6 hard negative
“While **Signal** offers strong end-to-end encryption, it still lacks enterprise management, compliance archiving, and administrative controls.” DeepSeek V4 Flash, negative prompt
Intercom25%
10 of 40 labels negative · 8 of 14 models · 4 hard negative
“Avoid platforms with complex variable pricing (like Iterable or Intercom's outcome-based AI pricing)” Claude Haiku 4.5, budget prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
79 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1148 links across 341 sites, every framing counted. Ranked by the number of answers carrying the site or page. 18 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Guideflow46 answers · 58 citations · 11 models
vendor site · Userpilot35 answers · 40 citations · 12 models
vendor site · CometChat34 answers · 47 citations · 11 models
vendor site · Knock25 answers · 37 citations · 11 models
21 answers · 21 citations · 9 models
vendor site · Pushwoosh21 answers · 21 citations · 10 models
19 answers · 19 citations · 8 models
vendor site · Rocket.Chat17 answers · 24 citations · 9 models
vendor site · Product Fruits16 answers · 17 citations · 7 models
vendor site · Wire15 answers · 33 citations · 11 models
vendor site · Helply15 answers · 15 citations · 10 models
vendor site · TrueConf13 answers · 19 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
38 answers · 11 models
33 answers · 11 models
26 answers · 11 models
21 answers · 9 models
19 answers · 8 models
19 answers · 10 models
18 answers · 10 models
15 answers · 7 models
14 answers · 9 models
14 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best in-app messaging platform”, “in-app messaging platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days |
|---|---|---|---|---|---|---|---|
| Pendo pendo.io | 15% | 420 | 12,100 | 761 | 19,185 | $3,609 | 93 |
| Braze braze.com | 9% | 505 | 27,100 | 6,395 | 55,552 | $13,112 | 59 |
| Intercom intercom.com | 9% | 441 | 33,100 | 7,165 | 64,348 | $3,304 | 120 |
| Sendbird sendbird.com | 9% | 46 | 2,900 | 86 | 47,136 | $20 | 23 |
| Salesforce parent site Salesforce Service Cloud 6% | 6% | 199 | 550,000 | 60,632 | |||
| Knock knock.app Knock 4%, Knock.app 2% | 6% | 54 | 33,100 | 94,585 | 7,075 | 0 | |
| CometChat cometchat.com | 4% | 41 | 720 | 12 | 9,329 | 7 | |
| Stream Chat getstream.io | 4% | 42 | 5,400 | 552 | 81,479 | 67 | |
| Twilio parent site Twilio Conversations 4% | 4% | 25 | 135,000 | 4,343 | |||
| Zendesk zendesk.com | 4% | 72 | 74,000 | 3,566 | 5,365,445 | $16,181 | 63 |
Google's top ten for the two searches hold 15 sites; 2 of them are among the sites the models cited here (pushwoosh.com, userpilot.com). The first result for “best in-app messaging platform” is userpilot.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best in-app messaging platform for an enterprise B2B company?”Paraphrase“Which customer communications tool for product messaging would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade in-app messaging platforms and how do they differ?”Budget-constrained“What is the best in-app messaging platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating an in-app messaging platform. What should we look at?”Negative“Which in-app messaging platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Pendono first choiceChangedno first choiceBrazeagainst: Intercom, Iterableno first choiceagainst: LINE, Signal, Telegram, WhatsApp, Wire
Five alternatives
Appcues, Gleap, Intercom, Product Fruits, UserflowTwo alternatives
Product Fruits, UserpilotGPT-5.4 miniPendoIntercomChangedBrazeagainst: Firebase In-App MessagingCustomer.ioagainst: Intercom, OneSignalno first choicenothing named
Two alternatives
Appcues, IntercomTwo alternatives
Appcues, PendoTwo alternatives
Airship, AppcuesOne alternative
BrazeGemini 3.5 FlashPendoBraze, PendoChangedBraze, Sendbird, Stream ChatProduct Fruits, TalkJSagainst: Appcues, Intercom, Pendo, Sendbird, Stream Chat, Zendeskno first choiceagainst: Appcues, Firebase Realtime Database, Intercom, Pendo, Sendbird, Telegram, WalkMe, WhatsApp, Zoom Chat
Six alternatives
CometChat, MirrorFly, Sendbird, Stream Chat, WalkMe, WhatfixTwo alternatives
Front, ZendeskSeven alternatives
Appcues, CleverTap, CometChat, MirrorFly, OneSignal, Pendo, PubNubSix alternatives
Chatwoot, Matrix, Rocket.Chat, Synapse, Userflow, UsertourPerplexity SonarBraze, IntercomSalesforce Service CloudChangedBrazeTrueConfagainst: Airship, Braze, CleverTap, Intercom, MoEngage, OneSignalno first choiceagainst: Airship, Braze, Microsoft Teams, Signal, Slack, Telegram, WhatsApp
Three alternatives
Product Fruits, Twilio Conversations, UserpilotThree alternatives
OpenText Communications, Quadient Inspire, ZendeskFive alternatives
CleverTap, CometChat, Knock, OneSignal, SendbirdGrok 4.1 FastIntercomagainst: DriftSalesforce Marketing CloudChangedBraze, IterablePubNubagainst: Ably, Pusher, Slack Enterprise Grid, Twilio Conversationsno first choiceagainst: Discord, Google Chat, Instagram DMs, Microsoft Teams, Slack, Telegram, TikTok, WhatsApp, iMessage
Three alternatives
HubSpot Service Hub, Sendbird, Zendesk Sunshine ConversationsFive alternatives
Adobe Marketo Engage, Braze, Front, HubSpot, IntercomThree alternatives
OneSignal, Sendbird, Twilio ConversationsThree alternatives
Matrix, MirrorFly, Rocket.ChatMistral SmallTwilio Conversations, UserpilotEinstein AI-Powered Customer Communications Management SoftwareChangedBrazeSendbird, Stream Chatno first choiceagainst: Signal, Telegram, WhatsApp
One alternative
BrazeOne alternative
Slack ConnectEight alternatives
Appcues, CleverTap, CometChat, MoEngage, Pendo, Sendbird, Stream Chat, UserpilotOne alternative
Amity Social CloudDeepSeek V4 FlashCometChatPendoChangedCometChat, Intercom, SendbirdKnock.app, Sendbirdagainst: Braze, Intercom, Stream Chat, Twilio Conversationsno first choiceagainst: Discord, Microsoft Teams, Sendbird, Signal, Slack, Stream Chat, Telegram, Twilio Conversations, WhatsApp
Three alternatives
MirrorFly, Sendbird, Twilio ConversationsTwo alternatives
Intercom, WalkMeSeven alternatives
Braze, Customer.io, OneSignal, PubNub, Stream Chat, Twilio Conversations, UserpilotLlama 4 Maverickno first choiceno first choiceHeldno first choiceno first choiceno first choiceagainst: Braze, Signal, Slack, WhatsApp
Qwen 3.7 FlashProduct FruitsLaunchNotesChangedAppcues, BrazeRocket.Chat, Stream Chatagainst: PubNub, Pusher, Twilio SendbirdSendbirdagainst: Facebook Messenger, Firebase, OneSignal, Signal, Telegram, WhatsApp
Three alternatives
Intercom, OneSignal, UserpilotThree alternatives
AnnounceKit, Pendo, UserpilotFour alternatives
CleverTap, Customer.io, Pendo, Product FruitsOne alternative
MattermostThree alternatives
CometChat, Stream Chat, Twilio ConversationsKimi K2Braze, SendbirdSalesforce Service CloudChangedagainst: IntercomBrazeMattermostagainst: Braze, CleverTap, Intercom, MoEngage, PubNub, Sendbird, Stream Chatno first choiceagainst: Facebook Messenger, Signal, Telegram, WhatsApp, iMessage
Three alternatives
Intercom, Rocket.Chat, Stream ChatFour alternatives
Braze, Gainsight PX, Pendo, ZendeskSeven alternatives
Airship, CleverTap, MoEngage, OneSignal, Sendbird, Stream Chat, Twilio ConversationsTwo alternatives
Microsoft Teams, Rocket.ChatGLM 4.7 FlashXIntercom, ZendeskLaunchNotesChangedBrazeAirship, Brazeno first choiceagainst: Discord, Messenger, Signal, Snapchat, Telegram, WhatsApp
Four alternatives
CometChat, Customer.io, Helply, Stream ChatThree alternatives
Appcues, Intercom, PendoNine alternatives
Airship, Appcues, CometChat, Customer.io, Firebase, Intercom, OneSignal, Rocket.Chat, UserpilotTwo alternatives
Courier, KnockMiniMax M2.5Drift, IntercomSalesforce Service Cloud, ZendeskChangedBrazeCometChat, Knock, Sendbirdagainst: MessageDeskno first choiceagainst: Microsoft Teams, Slack, TeleMessage, Telegram, WhatsApp, iMessage
Three alternatives
Mattermost, Rocket.Chat, ZendeskTwo alternatives
Braze, IntercomFour alternatives
Intercom, Knock, OneSignal, Twilio ConversationsTwo alternatives
Mattermost, Rocket.ChatGPT-6 LunaPendoPendoHeldBraze, Iterableagainst: Salesforce Marketing CloudTwilio Conversationsno first choiceagainst: Braze, Intercom, OneSignal
Three alternatives
Appcues, Intercom, Stream ChatOne alternative
IntercomFive alternatives
Appcues, Customer.io, Gainsight PX, Intercom, PendoOne alternative
Stream ChatMuse Glimmer 30BPendoPendo Product ExperienceChangedBrazeKnockagainst: Appcues, Customer.io, Intercomno first choiceagainst: Braze, Microsoft Teams, OneSignal, WhatsApp
Four alternatives
Appcues, Braze, Intercom, UserpilotTwo alternatives
Gainsight PX, WalkMeSix alternatives
Appcues, CleverTap, MoEngage, OneSignal, Pendo, UserpilotOne alternative
OneSignalBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:47 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:33 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:09 | yes | 12 | 23 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 08:34 | yes | 18 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:17 | yes | 25 | 19 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:09 | yes | 5 | 3 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:27 | yes | 23 | 24 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:11 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:31 | yes | 9 | 33 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:20 | yes | 14 | 19 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 07:55 | yes | 22 | 129 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:54 | yes | 5 | 32 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:37 | yes | 3 | 13 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:48 | yes | 18 | 24 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:11 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:54 | yes | 3 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:14 | yes | 23 | 30 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 13:58 | yes | 18 | 4 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:31 | yes | 22 | 12 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:55 | yes | 5 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:34 | yes | 18 | 39 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:35 | yes | 5 | 1 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:53 | yes | 20 | 67 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:06 | yes | 25 | 39 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:02 | yes | 17 | 28 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:53 | yes | 5 | 39 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 14:08 | yes | 2 | 13 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:17 | yes | 22 | 30 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:36 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:45 | yes | 7 | 6 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 14:07 | yes | 15 | 25 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 08:45 | yes | 19 | 4 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:32 | yes | 19 | 12 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:10 | yes | 9 | 11 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:42 | yes | 21 | 43 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:48 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:09 | yes | 15 | 51 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:57 | yes | 20 | 36 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:32 | yes | 23 | 49 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 14:11 | yes | 12 | 25 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:57 | yes | 8 | 26 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:46 | yes | 21 | 29 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:57 | yes | 9 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:48 | yes | 5 | 7 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:00 | yes | 18 | 28 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 11:02 | yes | 20 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:08 | yes | 24 | 10 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:32 | yes | 22 | 8 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:35 | yes | 22 | 22 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:23 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:51 | no | 0 | 33 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:59 | yes | 18 | 28 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 14:01 | yes | 19 | 60 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:57 | yes | 22 | 56 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:25 | yes | 2 | 20 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:55 | yes | 17 | 32 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:48 | yes | 18 | 14 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:36 | yes | 2 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:21 | yes | 10 | 26 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 09:55 | yes | 19 | 7 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:29 | yes | 19 | 8 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:40 | no | 0 | 9 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:22 | yes | 22 | 45 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:48 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:28 | yes | 9 | 53 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:40 | yes | 23 | 32 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:31 | yes | 22 | 40 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:14 | no | 0 | 48 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:39 | yes | 3 | 23 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:00 | yes | 25 | 35 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:56 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:33 | yes | 4 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:00 | yes | 31 | 30 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 12:38 | yes | 19 | 4 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:56 | yes | 19 | 10 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:46 | yes | 12 | 7 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:50 | yes | 22 | 49 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:24 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:59 | no | 0 | 33 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:17 | yes | 24 | 25 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:29 | yes | 25 | 100 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:24 | yes | 5 | 47 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:25 | yes | 3 | 24 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 13:52 | yes | 22 | 33 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
GetStream read as Stream Chat
Stream read as Stream Chat
Stream (GetStream) read as Stream Chat
Stream (GetStream.io) read as Stream Chat
Stream (formerly GetStream) read as Stream Chat
Twilio read as Twilio Conversations
Twilio (Conversations & Messaging) read as Twilio Conversations
Twilio (Flex) read as Twilio Conversations
Twilio (Segment + Messaging APIs) read as Twilio Conversations
Unresolved, counted raw
Amity Social Cloud
BlackBerry Secure
Einstein AI-Powered Customer Communications Management Software
Firebase Realtime Database
Instagram DMs
Knock.app
Microsoft
OpenText Communications (Exstream)
Pendo Product Experience
Slack Connect
Symphony
Threema Work
Twilio Sendbird
Usertour
ViralGain
Zoom Chat
Discontinued, still offered
No shut-down product was recommended here.