Index › Customer › In-app messaging › Pendo vs Knock

In-app messaging and customer communications · October 2026 Edition

Pendo vs Knock

Zero of fourteen models named Pendo first on the direct prompt; two named Knock. Pendo was named by fourteen of the fourteen models and Knock by eight and Pendo carries 27 labels and Knock 11, so the shares are not directly comparable.

Pendo

accepted challenger

Named in eleven categories this edition.

Knock

accepted challenger

Named in seven categories this edition.

First-choice share3%3%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.

Negative rate11%0%Negative labels as a share of the product's labels, 0 to 100.

Rank in category#5#6A position in a field of 15; printed, not drawn.

Labels2711A count; the two differ.

The two percentage rows are drawn on one 0 to 100 track, Pendo reading right to left. Rank and label count are printed, not drawn.Appcues was named alongside these two in eleven of the fourteen direct answers. Intercom vs Pendo · Intercom vs Knock · OneSignal vs Pendo

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the in-app messaging and customer communications page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.

PendoFirst choices, of fourteen modelsKnock

Direct021 against Pendo

Paraphrase102 against Pendo

Comparative00

Budget-constrained00

Scale-constrained10

Negative00

Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where Pendo and Knock stood in it.

Model	Direct	Paraphrase	Comparative	Budget-constrained	Scale-constrained	Negative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B

Pendo

Knock

first choice

named as an alternative

argued againstblank: not namedEach cell is one answer, Pendo on the left and Knock on the right.

The direct prompt

The plain question, one answer per model, grouped by where Pendo and Knock stood in it.

Knock first, Pendo not the choice

2 of 14 modelsPendo was named in the answer but not as the choice, or not at all.

Mistral SmallKnock alternatives: Appcues, OneSignal

Llama 4 MaverickKnock, Respond.io

Neither was the first choice, one was named

5 of 14 modelsThe answer put something else first and named one of the two as an alternative.

GPT-5.4 miniIntercom alternatives: Appcues, Pendo

Perplexity SonarAppcues alternatives: Knock, OneSignal

Qwen 3.7 FlashAppcues alternatives: Chameleon, Pendo, UserGuiding, Userpilot

GPT-6 LunaUserpilot alternatives: Appcues, Intercom, Pendo

Muse Glimmer 30BAppcues, Userpilot alternatives: Braze, Intercom, Pendo, Product Fruits

Neither was named

7 of 14 modelsThe answer made no first choice from these two in this category.

Claude Haiku 4.5no first choice alternatives: Front, Gleap, Helply, Intercom, Product Fruits

Gemini 3.5 FlashIntercom, Userpilot alternatives: Appcues, Front, Plain, Pylon, Userflow

Grok 4.1 FastIntercom alternatives: CometChat, LiveChat, Sendbird, Zendesk

DeepSeek V4 FlashIntercom alternatives: Appcues, OneSignal, Userpilot

Kimi K2Appcues, Userpilot alternatives: Chameleon, Intercom

GLM 4.7 FlashXIntercom alternatives: Appcues, CleverTap, Userpilot

MiniMax M2.5Userpilot alternatives: Appcues, Chameleon, Intercom

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.

Small business

Level: the same share of first choices.

Pendo#– of 13

Knock#– of 13

The full small business standing →

Mid-marketThe figures above

Level: the same share of first choices.

Pendo#5 of 15

Knock#6 of 15

The full mid-market standing →

Enterprise

Pendo leads by eleven points.

Pendo#1 of 16

Knock#– of 16

The full enterprise standing →

What the models said about Pendo

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.

“Avoid enterprise-heavy platforms like ... Pendo (which is better for large enterprises)” Kimi K2 · direct prompt · hard negative

What the models said about Knock

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.

“Knock is often recommended as the top choice due to its comprehensive features and scalability” Mistral Small · direct prompt · first choice

“Knock - offers enterprise-grade scalability with developer-friendly implementation.” Llama 4 Maverick · direct prompt · first choice

“Developer-led, notification infrastructure | From $250/month | Requires more technical setup” Kimi K2 · scale prompt · alternative

Also compared

Intercom vs Pendo Intercom vs Knock OneSignal vs Pendo OneSignal vs Knock Userpilot vs Pendo Userpilot vs Knock Appcues vs Pendo Appcues vs Knock Pendo vs Braze Pendo vs CometChat Knock vs Braze Knock vs CometChat All twenty-eight head-to-head pages and the full in-app messaging standing

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.