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In-app messaging and customer communications · September 2026 Edition

Intercom vs OneSignal

Four of twelve models named Intercom first on the direct prompt; zero named OneSignal. Both were named by all twelve models and Intercom carries 38 labels and OneSignal 28, so the shares are not directly comparable.

Intercom

accepted challenger

United States, founded 2011. Named in ten categories this edition.

OneSignal

accepted challenger

By Q140701571, San Mateo, United States, founded 2011. Named in three categories this edition.

First-choice share20%11%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate24%14%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#3A position in a field of 15; printed, not drawn.
Labels3828A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Intercom reading right to left. Rank and label count are printed, not drawn.Userpilot was named alongside these two in ten of the twelve direct answers. Intercom vs Userpilot · Userpilot vs OneSignal

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the in-app messaging and customer communications page.

By framing

How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
IntercomFirst choices, of twelve modelsOneSignal
Direct401 against Intercom
Paraphrase402 against Intercom
Comparative101 against Intercom
Budget-constrained054 against Intercom · 1 against OneSignal
Scale-constrained101 against OneSignal
Negative001 against Intercom · 2 against OneSignal
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.

The direct prompt

The plain question, one answer per model, grouped by where Intercom and OneSignal stood in it.

Intercom first, OneSignal not the choice

4 of 12 modelsOneSignal was named in the answer but not as the choice, or not at all.
Claude Haiku 4.5Intercom alternatives: Customer.io, Product Fruits, Userpilot
Perplexity SonarIntercom alternatives: Appcues, Userpilot
DeepSeek V4 FlashIntercom alternatives: Appcues, Chameleon, Gleap, Userpilot
Qwen 3.7 FlashIntercom, Product Fruits alternatives: Appcues, Userpilot

Neither was the first choice, one was named

5 of 12 modelsThe answer put something else first and named one of the two as an alternative.
GPT-5.4 miniAppcues alternatives: Intercom, Pendo, Userpilot
Grok 4.1 FastStream Chat alternatives: CometChat, Intercom
Mistral SmallUserpilot alternatives: Intercom, Product Fruits
GLM 4.7 FlashXUserpilot alternatives: Appcues, Intercom, Product Fruits, UserGuiding
MiniMax M2.5Product Fruits, Userpilot alternatives: Appcues, Customer.io, Intercom, Pendo

Neither was named

3 of 12 modelsThe answer made no first choice from these two in this category.
Gemini 3.5 FlashCustomer.io, Gleap, Userpilot alternatives: Front, Userflow
Llama 4 Maverickno first choice
Kimi K2Userpilot alternatives: Appcues, Pendo

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
OneSignal leads by nine points.
OneSignal17%#1 of 12
Intercom7%#3 of 12
The full small business standing →
Mid-marketThe figures above
The order flips: Intercom leads at mid-market.
Intercom20%#1 of 15
OneSignal11%#3 of 15
The full mid-market standing →
Enterprise
Intercom leads by nineteen points.
Intercom23%#1 of 13
OneSignal4%#6 of 13
The full enterprise standing →

What the models said about Intercom

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.

“If you are a small-to-medium business on a tight or predictable budget, avoid Intercom's default AI tiers.” Gemini 3.5 Flash · negative prompt · hard negative
“I'd usually recommend Intercom if your goal is product messaging plus broader customer communications in one place.” GPT-5.4 mini · paraphrase prompt · first choice

What the models said about OneSignal

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.

“Platforms Requiring Caution ... However, generally considered more secure than the platforms above” Kimi K2 · negative prompt · soft negative
Also compared
Intercom vs UserpilotUserpilot vs OneSignalThe full in-app messaging standing

Comparisons are drawn for the top three products in each category. The output is the models' output; nothing here is a recommendation by the index.