In-app messaging and customer communications for small business buyers
Asked as “in-app messaging platform”, and as “customer communications tool for product messaging”, on behalf of a small B2B company. 50 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
22%
Contested · OneSignal 20%
22Intercom20OneSignal10Crisp48others
22% of first choices, contested.
Since September 2026▲+13Since September 2026: 7% → 20%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.Intercom held the lead, +13 points on 7%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Intercom22%Contested▲+4Since September 2026: 17% → 20%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageMid-marketIntercom21%Contested▲+2Since September 2026: 20% → 22%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Enterprise
Pendo15%Contested↗new leaderNew leader since September 2026: Braze (11%) replaces Intercom (23% then, 11% now), 0 points clear, inside the 11-point floor.Standing →
Intercom22%Contested▲+4Since September 2026: 17% → 20%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageMid-marketIntercom21%Contested▲+2Since September 2026: 20% → 22%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →EnterprisePendo15%Contested↗new leaderNew leader since September 2026: Braze (11%) replaces Intercom (23% then, 11% now), 0 points clear, inside the 11-point floor.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Intercom22%36%55criticized challenger▲+13Since September 2026: 7% → 20%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.7% → 20%
Intercom22%36%55criticized challenger▲+13Since September 2026: 7% → 20%, +13 points. Past the 11-point floor: movement. Read over the models both editions asked.7% → 20%02
OneSignal20%8%37accepted challenger▲+4Since September 2026: 17% → 20%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.17% → 20%
OneSignal20%8%37accepted challenger▲+4Since September 2026: 17% → 20%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.17% → 20%03
Crisp10%0%14accepted challenger=heldSince September 2026: 9% → 9%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.9% → 9%
Crisp10%0%14accepted challenger=heldSince September 2026: 9% → 9%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.9% → 9%04
UserGuiding4%20%20accepted challenger▲+1Since September 2026: 4% → 5%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 5%
UserGuiding4%20%20accepted challenger▲+1Since September 2026: 4% → 5%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 5%05
Customer.io4%21%14accepted challenger▲+3Since September 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 5%
Customer.io4%21%14accepted challenger▲+3Since September 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 5%06
Gleap2%9%11accepted challenger▼−1Since September 2026: 4% → 2%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 2%
Gleap2%9%11accepted challenger▼−1Since September 2026: 4% → 2%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 2%07
Tidio2%8%13accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Tidio2%8%13accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%08
CometChat2%9%11accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%
CometChat2%9%11accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%09
Userpilot2%32%19criticized challenger▼−3Since September 2026: 6% → 2%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 2%
Userpilot2%32%19criticized challenger▼−3Since September 2026: 6% → 2%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 2%Show the four products at 0%, ordered by negative rate
13
Braze0%82%17criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Braze0%82%17criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%12
Sendbird0%36%11criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Sendbird0%36%11criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%11
Appcues0%17%18accepted challenger▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 0%
Appcues0%17%18accepted challenger▼−4Since September 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 0%10
Stream Chat0%9%11accepted challenger▼−6Since September 2026: 6% → 0%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 0%
Stream Chat0%9%11accepted challenger▼−6Since September 2026: 6% → 0%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Intercom vs PendoIntercom vs KnockIntercom vs BrazeIntercom vs CometChatOneSignal vs UserpilotOneSignal vs AppcuesOneSignal vs PendoOneSignal vs KnockOneSignal vs BrazeOneSignal vs CometChatUserpilot vs AppcuesUserpilot vs PendoUserpilot vs KnockUserpilot vs BrazeUserpilot vs CometChatAppcues vs PendoAppcues vs KnockAppcues vs BrazeAppcues vs CometChatPendo vs KnockPendo vs BrazePendo vs CometChatKnock vs BrazeKnock vs CometChatBraze vs CometChat
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910111213Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Intercom22%
Intercom22%02OneSignal20%
OneSignal20%03Crisp10%
Crisp10%04UserGuiding4%
UserGuiding4%05Customer.io4%
Customer.io4%06Gleap2%
Gleap2%07Tidio2%
Tidio2%08CometChat2%
CometChat2%09Userpilot2%
Userpilot2%10Stream Chat0%
Stream Chat0%11Appcues0%
Appcues0%12Sendbird0%
Sendbird0%13Braze0%
Braze0%What they warned about
Zero of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Intercom36%
20 of 55 labels negative · 13 of 14 models · 7 hard negative
“Avoid or approach with extreme caution: Braze, Drift, MoEngage, Sendbird, and Intercom (unless you can tightly control AI usage costs)” Kimi K2, negative prompt
Braze82%
14 of 17 labels negative · 11 of 14 models · 8 hard negative
“**Why Avoid:** ... frequently flagged as inappropriate for smaller companies. Pricing typically starts at **$60,000+ per year**” Qwen 3.7 Flash, negative prompt
Userpilot32%
6 of 19 labels negative · 6 of 14 models · 2 hard negative
“not suitable for startups with limited budget... **Verdict:** Skip” DeepSeek V4 Flash, negative prompt
Drift75%
6 of 8 labels negative · 5 of 14 models · 4 hard negative
“"Drift is being phased out (Salesloft is taking it offline), and its enterprise-oriented pricing has long been a pain point for SMBs."” Muse Glimmer 30B, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1032 links across 321 sites, every framing counted. Ranked by the number of answers carrying the site or page. 18 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Guideflow44 answers · 54 citations · 11 models
vendor site · Userpilot40 answers · 43 citations · 13 models
24 answers · 24 citations · 11 models
23 answers · 23 citations · 8 models
vendor site · Knock22 answers · 30 citations · 10 models
vendor site · Product Fruits22 answers · 24 citations · 12 models
vendor site · CometChat19 answers · 27 citations · 8 models
vendor site · Respond.io17 answers · 18 citations · 8 models
vendor site · Pushwoosh16 answers · 16 citations · 7 models
vendor site · Intercom14 answers · 28 citations · 6 models
vendor site · Chatbase12 answers · 14 citations · 9 models
11 answers · 23 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
37 answers · 10 models
35 answers · 10 models
24 answers · 11 models
23 answers · 8 models
21 answers · 11 models
17 answers · 9 models
15 answers · 7 models
15 answers · 7 models
15 answers · 7 models
13 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best in-app messaging platform”, “in-app messaging platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Intercom intercom.com | 22% | 441 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| OneSignal onesignal.com | 20% | 330 | 4,400 | 133 | 29,726 | 38 | 6 | |
| Crisp crisp.chat | 10% | 72 | 60,500 | 36,276 | 29,685 | 2 | ||
| Product Fruits productfruits.com | 6% | 54 | 480 | 234 | 6,521 | 10 | ||
| UserGuiding userguiding.com | 4% | 163 | 390 | 0 | 9,819 | 2 | ||
| Customer.io customer.io | 4% | 187 | 2,900 | 174 | 15,750 | $6,920 | 112 | |
| Freshchat | 4% | 1,300 | 38 | |||||
| Gleap gleap.ai | 2% | 16 | 480 | 4 | 6 | 11 | ||
| Tidio tidio.com | 2% | 228 | 6,600 | 102 | 79,128 | 64 | ||
| CometChat cometchat.com | 2% | 41 | 720 | 12 | 9,329 | 7 |
Google's top ten for the two searches hold 15 sites; 2 of them are among the sites the models cited here (pushwoosh.com, userpilot.com). The first result for “best in-app messaging platform” is userpilot.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best in-app messaging platform for a small B2B company?”Paraphrase“Which customer communications tool for product messaging would you recommend to a small business that sells to other businesses?”Comparative“What are the top in-app messaging platforms for a small team and how do they differ?”Budget-constrained“What is the best in-app messaging platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating an in-app messaging platform. What should we look at?”Negative“Which in-app messaging platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5no first choiceIntercomChangedSlackDiscord, Google Chatagainst: Slackno first choiceagainst: Intercom, OneSignal, SimpleTexting, SlickText, TextMagic, Zendesk
Three alternatives
Freshdesk, Helply, HubSpotFour alternatives
Chanty, Discord, Google Chat, Microsoft TeamsOne alternative
MattermostGPT-5.4 miniUserpilotIntercomChangedagainst: BrazeIntercomagainst: Help Scout, tawk.toCrispagainst: Intercomno first choiceagainst: WhatsApp-style business messaging
Two alternatives
Appcues, IntercomOne alternative
Customer.ioThree alternatives
Crisp, Freshworks / Freshdesk Messaging, Zendesk MessagingGemini 3.5 FlashGleap, Product Fruitsagainst: IntercomProduct FruitsChangedagainst: ActiveCampaign, Appcues, Braze, Customer.io, Mailchimp, UserpilotProduct Fruits, Stream ChatCrispno first choiceagainst: Braze, Drift, Intercom, Iterable, Pusher, Signal, Snapchat, Telegram, Twilio Conversations, WeChat, WhatsApp, iMessage
Three alternatives
HubSpot Service Hub, UserGuiding, UserflowFive alternatives
Beamer, Front, Help Scout, Loops, UserlistFive alternatives
CometChat, OneSignal, TalkJS, UserGuiding, UserflowFive alternatives
Chatwoot, Firebase Firestore, TalkJS, Tencent Cloud Chat SDK / IM SDK, tawk.toPerplexity SonarIntercomFrontChangedGleap, OneSignalagainst: Braze, IntercomOneSignalagainst: UserGuidingno first choiceagainst: Braze, Chameleon, Pendo, Userpilot
Three alternatives
OneSignal, Product Fruits, UserGuidingTwo alternatives
Helply, PlainThree alternatives
Appcues, Customer.io, UserpilotOne alternative
GleapGrok 4.1 FastCrisp, TidioHubSpot's Conversations toolChangedagainst: Drift, IntercomDiscord, Slackagainst: Microsoft TeamsFirebase Cloud Messaging (FCM) from Googleagainst: Intercom, Sendbirdno first choiceagainst: Drift, Facebook Messenger, Intercom, MirrorFly, Rocket.Chat, Slack, Twilio Conversations, WhatsApp, Zendesk, tawk.to
One alternative
IntercomOne alternative
TidioThree alternatives
Chanty, Google Chat, Rocket.ChatTwo alternatives
OneSignal, Rocket.ChatMistral SmallUserGuidingCustomer.io, IntercomChangedMicrosoft Teams, SlackOneSignalno first choiceagainst: Attentive, Braze, Insider, TeleMessage, UserGuiding, Zendesk
Four alternatives
Intercom, Knock, OneSignal, Product FruitsOne alternative
HubSpotFive alternatives
Discord, Mattermost, Rocket.Chat, Telegram, Zoho CliqTwo alternatives
Twilio Conversations, UserGuidingDeepSeek V4 FlashCometChatIntercomChangedCometChat, OneSignal, TalkJSagainst: UserGuidingOneSignalagainst: Sendbirdno first choiceagainst: Intercom, Pendoagainst: Appcues, Braze, Customer.io, Intercom, MoEngage, OneSignal, Userpilot
Three alternatives
Appcues, Intercom, TalkJSThree alternatives
AnnounceKit, Appcues, HubSpotFour alternatives
Intercom, Sendbird, Stream Chat, UserpilotTwo alternatives
CometChat, Stream ChatLlama 4 Maverickno first choiceHelplyChangedno first choiceOneSignalno first choiceagainst: Intercom, Userpilot
Four alternatives
Front, HubSpot Service Hub, Intercom, ZendeskOne alternative
UserGuidingQwen 3.7 FlashOneSignalFreshchatChangedagainst: IntercomCrispagainst: DriftOneSignalno first choiceagainst: Pendoagainst: Braze, Chameleon, Facebook Messenger, Intercom, Iterable, MoEngage, Sendbird, WhatsApp
Four alternatives
Gleap, Intercom, ProductFruits, UserGuidingTwo alternatives
Help Scout, TidioThree alternatives
Chatwoot, Intercom, TidioFour alternatives
Firebase, Product Fruits, UserGuiding, tawk.toKimi K2Intercom, UserGuidingHubSpotChangedIntercom, Stream ChatTencent RTC ChatCrisp, Freshchat, Freshdeskagainst: Intercom, Zendeskagainst: Braze, Drift, Intercom, MoEngage, Sendbird, Stream Chat, Zendesk
One alternative
UserpilotThree alternatives
ActiveCampaign, Crisp, IntercomThree alternatives
CometChat, Firebase Cloud Messaging, SendbirdFour alternatives
CometChat, Ethora Chat SDK, Rocket.Chat, TalkJSGLM 4.7 FlashXIntercomCustomer.ioChangedSlackFirebase In-App Messagingagainst: CometChat, Intercomno first choiceagainst: Airship, Braze, Chameleon, CleverTap, Facebook Messenger, Google Messages, Intercom, Iterable, MoEngage, Signal, Telegram, UserGuiding, WhatsApp
Three alternatives
Appcues, UserGuiding, UserpilotOne alternative
ActiveCampaignFour alternatives
Chanty, Discord, Microsoft Teams, PumbleTwo alternatives
Stream Chat API, Tencent RTC ChatMiniMax M2.5Intercom, OneSignalIntercomChangedGleap, OneSignalagainst: KnockOneSignalagainst: GleapOneSignalagainst: Brazeagainst: Braze, Customer.io, Intercom, Userpilot
Two alternatives
Knock, UserGuidingFour alternatives
ActiveCampaign, Drift, HubSpot, UserpilotThree alternatives
Appcues, Intercom, UserpilotThree alternatives
Firebase Cloud Messaging, Pendo, Tencent RTCThree alternatives
CleverTap, CometChat, MoEngageGPT-6 LunaIntercomProduct FruitsChangedOneSignalagainst: BrazeCrispno first choiceagainst: Firebase In-App Messaging, Intercom, Tidio, Zendesk
Three alternatives
Crisp, Help Scout, UserpilotTwo alternatives
Customer.io, IntercomFive alternatives
Crisp, Customer.io, Firebase In-App Messaging, Help Scout, IntercomOne alternative
OneSignalMuse Glimmer 30BIntercomPlainChangedGleap, OneSignalOneSignalno first choiceagainst: Airship, Appcues, Braze, CleverTap, Drift, Intercom, MoEngage, OneSignal, Userpilot
Four alternatives
Gleap, Help Scout, OneSignal, UserGuidingThree alternatives
Intercom, Slack with Slack Connect, TidioOne alternative
IntercomFour alternatives
Chatwoot, Firebase In-App Messaging, Stream Chat, Tencent RTC ChatBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:51 | no | 0 | 3 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:06 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:00 | yes | 12 | 19 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 12:20 | yes | 18 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:32 | yes | 24 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:17 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:45 | yes | 25 | 20 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:59 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:18 | yes | 7 | 24 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:19 | yes | 11 | 20 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:55 | yes | 15 | 111 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 14:05 | yes | 5 | 22 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:38 | yes | 4 | 12 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:51 | yes | 18 | 30 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:38 | yes | 9 | 7 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:19 | yes | 5 | 7 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 14:03 | yes | 11 | 21 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 11:47 | yes | 19 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 13:00 | yes | 24 | 6 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:18 | no | 0 | 2 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:35 | yes | 25 | 42 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:28 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:55 | yes | 10 | 34 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:42 | yes | 19 | 22 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:30 | yes | 14 | 13 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:25 | yes | 15 | 68 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:40 | yes | 3 | 12 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 13:43 | yes | 21 | 33 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:42 | yes | 17 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:55 | yes | 5 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:28 | yes | 9 | 22 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 11:03 | yes | 20 | 4 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:07 | yes | 24 | 11 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 13:34 | yes | 13 | 12 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:24 | yes | 22 | 37 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:20 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:14 | no | 0 | 34 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:58 | yes | 23 | 28 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:38 | yes | 14 | 28 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:05 | yes | 12 | 56 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:12 | yes | 6 | 23 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:53 | yes | 21 | 35 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:15 | no | 0 | 4 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:25 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 12:52 | yes | 22 | 26 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 08:45 | yes | 19 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:13 | yes | 24 | 7 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:32 | yes | 5 | 3 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:50 | yes | 25 | 21 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:59 | yes | 5 | 1 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:59 | yes | 25 | 161 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:50 | yes | 20 | 19 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:27 | yes | 22 | 32 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 07:47 | yes | 5 | 15 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 13:36 | yes | 2 | 15 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:55 | yes | 14 | 22 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:46 | no | 0 | 5 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:53 | no | 0 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:02 | yes | 10 | 24 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 11:49 | yes | 19 | 4 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:55 | no | 0 | 6 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:09 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:59 | yes | 20 | 30 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:35 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:37 | yes | 15 | 52 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:08 | yes | 10 | 18 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:33 | yes | 14 | 74 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:38 | yes | 5 | 11 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:01 | yes | 1 | 16 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:29 | no | 0 | 3 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:16 | yes | 18 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:42 | yes | 6 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:18 | yes | 22 | 30 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 09:49 | yes | 19 | 4 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:48 | yes | 24 | 17 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:50 | yes | 13 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:32 | yes | 25 | 24 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:05 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:05 | yes | 5 | 29 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:34 | yes | 25 | 24 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:01 | yes | 15 | 46 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:38 | yes | 23 | 39 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:01 | yes | 5 | 22 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:50 | yes | 14 | 29 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
GetStream read as Stream Chat
GetStream (Stream Chat) read as Stream Chat
Stream read as Stream Chat
Stream (GetStream.io) read as Stream Chat
Twilio read as Twilio Conversations
Twilio (Conversations) read as Twilio Conversations
Unresolved, counted raw
Chaport
Chatscope UI Kit
Ethora Chat SDK
Firebase Cloud Messaging (FCM) from Google
Firebase Firestore
Flock
Freshworks / Freshdesk Messaging
HubSpot's Conversations tool
Reactoystr
Slack with Slack Connect
Stream Chat API
Tencent Cloud Chat SDK / IM SDK
Twist
WhatsApp Business Platform
WhatsApp-style business messaging
Zendesk Messaging
Zoom Team Chat
Discontinued, still offered
No shut-down product was recommended here.