Knowledge base and self-service for enterprise buyers
Asked as “knowledge base software”, and as “customer self-service help center tool”, on behalf of an enterprise B2B company. 50 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
28%
Contested · Confluence 24%
28Zendesk Guide24Confluence10Helpjuice38others
28% of first choices, contested.
Since September 2026↗new leaderNew leader since September 2026: Confluence (28%) replaces Zendesk Guide (30% then, 26% now), 2 points clear, inside the 11-point floor.Confluence leads at 28%, replacing Zendesk Guide, which led at 30% and stands at 26% now: 2 points clear, inside the floor, so the swap reads as unsettled.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Notion41%Clear leader▲+4Since September 2026: 38% → 42%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-marketNotion21%Contested▲+4Since September 2026: 18% → 22%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Enterprise
Zendesk Guide28%Contested↗new leaderNew leader since September 2026: Confluence (28%) replaces Zendesk Guide (30% then, 26% now), 2 points clear, inside the 11-point floor.This page
Notion41%Clear leader▲+4Since September 2026: 38% → 42%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-marketNotion21%Contested▲+4Since September 2026: 18% → 22%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →EnterpriseZendesk Guide28%Contested↗new leaderNew leader since September 2026: Confluence (28%) replaces Zendesk Guide (30% then, 26% now), 2 points clear, inside the 11-point floor.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Zendesk Guide28%5%44accepted challenger▼−5Since September 2026: 30% → 26%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.30% → 26%
Zendesk Guide28%5%44accepted challenger▼−5Since September 2026: 30% → 26%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.30% → 26%02
Confluence24%15%54accepted challenger▲+12Since September 2026: 16% → 28%, +12 points. Past the 11-point floor: movement. Read over the models both editions asked.16% → 28%
Confluence24%15%54accepted challenger▲+12Since September 2026: 16% → 28%, +12 points. Past the 11-point floor: movement. Read over the models both editions asked.16% → 28%03
Helpjuice10%16%19accepted challenger▼−9Since September 2026: 19% → 9%, −9 points. Inside the 11-point floor: within noise. Read over the models both editions asked.19% → 9%
Helpjuice10%16%19accepted challenger▼−9Since September 2026: 19% → 9%, −9 points. Inside the 11-point floor: within noise. Read over the models both editions asked.19% → 9%04
Document3606%8%37accepted challenger▼−5Since September 2026: 9% → 5%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.9% → 5%
Document3606%8%37accepted challenger▼−5Since September 2026: 9% → 5%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.9% → 5%05
SharePoint4%21%24accepted challenger▲+5Since September 2026: 0% → 5%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 5%
SharePoint4%21%24accepted challenger▲+5Since September 2026: 0% → 5%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 5%06
Guru2%17%36accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%
Guru2%17%36accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%07
Bloomfire2%5%22accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%
Bloomfire2%5%22accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%08
Freshdesk2%9%11accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Freshdesk2%9%11accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%09
ServiceNow Knowledge Management2%8%12accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
ServiceNow Knowledge Management2%8%12accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the three products at 0%, ordered by negative rate
12Notion0%40%40criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Notion0%40%40criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%11
Slite0%27%22criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Slite0%27%22criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%10
Glean0%20%10accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Glean0%20%10accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Notion vs ConfluenceNotion vs SliteNotion vs HelpjuiceNotion vs HubSpot Service HubDocument360 vs FreshdeskDocument360 vs Zendesk GuideDocument360 vs ConfluenceDocument360 vs SliteDocument360 vs HelpjuiceDocument360 vs HubSpot Service HubFreshdesk vs Zendesk GuideFreshdesk vs ConfluenceFreshdesk vs SliteFreshdesk vs HelpjuiceFreshdesk vs HubSpot Service HubZendesk Guide vs ConfluenceZendesk Guide vs SliteZendesk Guide vs HelpjuiceZendesk Guide vs HubSpot Service HubConfluence vs SliteConfluence vs HelpjuiceConfluence vs HubSpot Service HubSlite vs HelpjuiceSlite vs HubSpot Service HubHelpjuice vs HubSpot Service Hub
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809101112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Zendesk Guide28%
Zendesk Guide28%02Confluence24%
Confluence24%03Helpjuice10%
Helpjuice10%04Document3606%
Document3606%05SharePoint4%
SharePoint4%06Guru2%
Guru2%07Bloomfire2%
Bloomfire2%08Freshdesk2%
Freshdesk2%09ServiceNow Knowledge Management2%
ServiceNow Knowledge Management2%10Glean0%
Glean0%11Slite0%
Slite0%12Notion0%
Notion0%What they warned about
Two of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Notion40%
16 of 40 labels negative · 11 of 14 models · 7 hard negative
“**Notion** – Widely loved for flexibility and ease of use, but it’s described as “great for smaller teams, but with reduced scalability.”” GLM 4.7 FlashX, negative prompt
Confluence15%
8 of 54 labels negative · 6 of 14 models · 3 hard negative
“slow performance/loading times ... poor/inconsistent search, steep learning curve ... When to skip: Unless you're already invested in Jira/Atlassian” Grok 4.1 Fast, negative prompt
Guru17%
6 of 36 labels negative · 6 of 14 models · 1 hard negative
“Avoid Per-Seat Tools: Tools like **Notion**, **Slite**, **Confluence**, and **Guru** all charge per user/month” DeepSeek V4 Flash, budget prompt
Slite27%
6 of 22 labels negative · 5 of 14 models · 4 hard negative
“"Lightweight tools like Notion and Slite are quick to deploy but may struggle with large-scale content and strict governance needs."” Muse Glimmer 30B, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1105 links across 281 sites, every framing counted. Ranked by the number of answers carrying the site or page. 4 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Slite42 answers · 53 citations · 12 models
30 answers · 30 citations · 10 models
vendor site · ONES.com26 answers · 42 citations · 12 models
vendor site · Plain23 answers · 26 citations · 11 models
vendor site · Monday.com21 answers · 22 citations · 11 models
18 answers · 23 citations · 10 models
18 answers · 20 citations · 11 models
vendor site · Zendesk16 answers · 27 citations · 9 models
16 answers · 24 citations · 11 models
vendor site · Atlassian15 answers · 20 citations · 9 models
vendor site · Document36015 answers · 18 citations · 7 models
vendor site · Bloomfire14 answers · 20 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
37 answers · 12 models
23 answers · 10 models
18 answers · 10 models
17 answers · 8 models
14 answers · 6 models
13 answers · 8 models
11 answers · 8 models
10 answers · 6 models
10 answers · 7 models
10 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best knowledge base software”, “knowledge base software”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Zendesk Guide zendesk.com | 28% | 99 | 210 | 1 | 5,365,445 | $16,181 | 63 | |
| Atlassian atlassian.com Confluence 24%, Jira Service Management 2% | 26% | 130 | 165,000 | 6,617 | 4,724,388 company | $5,906 | 61 | 4 |
| Helpjuice helpjuice.com | 10% | 48 | 1,300 | 7 | 53,814 | 4 | ||
| Document360 document360.com | 6% | 105 | 1,300 | 20 | 15,294 | $648 | 92 | |
| Microsoft parent site SharePoint 4% | 4% | 40 | 2,240,000 | 403,136 | ||||
| KnowledgeOwl knowledgeowl.com | 4% | 12 | ||||||
| Salesforce parent site Salesforce Service Cloud 2%, Salesforce Knowledge 2% | 4% | 199 | 550,000 | 60,632 | ||||
| Guru getguru.com | 2% | 100 | 60,500 | 17,065 | 79,461 | 10 | ||
| Bloomfire bloomfire.com | 2% | 35 | 1,000 | 13 | 127,219 | 2 | ||
| Freshworks freshworks.com Freshdesk 2% | 2% | 283 | 12,100 | 391 | 111,586 company | $14,486 | 113 |
Google's top ten for the two searches hold 16 sites; 2 of them are among the sites the models cited here (atlassian.com, slite.com). The first result for “best knowledge base software” is ferndesk.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best knowledge base software for an enterprise B2B company?”Paraphrase“Which customer self-service help center tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade knowledge base tools and how do they differ?”Budget-constrained“What is the best knowledge base software for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a knowledge base software. What should we look at?”Negative“Which knowledge base tools should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Confluence, SharePointno first choiceChangedConfluence, Document360Helpjuice, KnowledgeBase, KnowledgeOwlno first choiceagainst: Notion, Obsidian, ServiceNow Knowledge Bases, Slite
Two alternatives
Document360, Zendesk GuideThree alternatives
Guru, Notion, Zendesk GuideTwo alternatives
Confluence, SharePointGPT-5.4 miniConfluenceJira Service ManagementChangedConfluenceConfluenceno first choicenothing named
Four alternatives
Document360, Guru, Helpjuice, SpekitThree alternatives
Confluence, Salesforce Service Cloud, Zendesk GuideTwo alternatives
ServiceNow Knowledge Management, SharePointOne alternative
Data CenterGemini 3.5 FlashDocument360Salesforce Service Cloud, Zendesk GuideChangedno first choiceKnowledgeOwlagainst: Guru, NotionConfluenceagainst: Basic Helpjuice, Coda, Dropbox, Google Drive, Help Scout Docs, Logseq, MediaWiki, Notion, Obsidian, OneDrive, Roam Research, Self-Hosted Confluence, Slab
Seven alternatives
Confluence with Atlassian Rovo, Glean, Guru, Helpjuice, Salesforce Knowledge, Slite, Zendesk GuideThree alternatives
Jira Service Management, Supportbench, TeamSupportFive alternatives
BookStack, Confluence, Helpjuice, Outline, SharePointFive alternatives
Document360, Glean, Guru, Notion, SlitePerplexity SonarConfluenceZendesk GuideChangedagainst: Zoho Deskno first choiceHelpjuiceagainst: Confluence, Sliteno first choiceagainst: Notion, Slab
Two alternatives
Document360, Zendesk GuideTwo alternatives
Salesforce Service Cloud, ServiceNow Knowledge ManagementGrok 4.1 FastConfluence, Salesforce KnowledgeZendesk GuideChangedno first choiceConfluenceagainst: ServiceNow Knowledge Management, Slite, Tettra, eGain AI Knowledge Hubno first choiceagainst: BookStack, Confluence, MediaWiki, Notion, SharePoint
Three alternatives
Document360, Helpjuice, eGain AI Knowledge HubFive alternatives
Confluence, Freshdesk, Helpjuice, HubSpot Service Hub, Intercom ArticlesSix alternatives
Bloomfire, Confluence, Document360, Guru, Notion, Zendesk GuideThree alternatives
Helpjuice, Notion, SharePointThree alternatives
Document360, Guru, SliteMistral SmallZendesk Guideno first choiceChangedno first choiceConfluenceno first choiceagainst: Document360, Guru, Stonly
Two alternatives
Helply, SliteOne alternative
SliteOne alternative
GuruDeepSeek V4 FlashGuruZendesk GuideChangedno first choiceHelpjuiceagainst: Confluence, Guru, Notion, SliteConfluenceagainst: Notionagainst: BookStack, Confluence, Google Docs/Drive, Helpjuice, Notion, Nuclino, Obsidian, Slack channels, Slite, Tettra, WhatsApp threads
Five alternatives
Confluence, Document360, Notion, Pylon, Zendesk GuideThree alternatives
Document360, Freshdesk, Salesforce AgentforceSeven alternatives
Bloomfire, Confluence, Copilot, Document360, Guru, SharePoint, Zendesk GuideThree alternatives
Bloomfire, HelpCenter.io, KnowledgeOwlFour alternatives
Document360, Guru, Stack Overflow for Teams, Zendesk GuideLlama 4 MaverickHelplyFreshdesk, Zendesk GuideChangedno first choiceno first choiceno first choicenothing named
Four alternatives
Document360, Freshdesk, Pylon, Zendesk GuideQwen 3.7 FlashZendesk GuideZendesk GuideHeldConfluence, SharePointSharePointno first choiceagainst: Fandom, Freshdesk, Linktree, MediaWiki, Microsoft Teams, Notion, Obsidian, SharePoint, Slack, Zendesk Guide
Three alternatives
Document360, Helpjuice, Intercom ArticlesTwo alternatives
Freshdesk, Salesforce Service CloudThree alternatives
Guru, Notion, ShelfThree alternatives
Confluence, Document360, XWikiKimi K2Bloomfire, Document360Zendesk GuideChangedagainst: ServiceNow Customer Service Managementno first choiceHelpjuiceagainst: Bloomfire, Confluence, Document360, Glean, Guru, Stack Overflow for Teamsno first choiceagainst: ClickUp, Monday.com, Notion
Three alternatives
Confluence, Notion, Zendesk GuideFour alternatives
Document360, Freshdesk, Helpjuice, Salesforce Agentforce Service CloudOne alternative
BoldDeskGLM 4.7 FlashXConfluenceServiceNow Knowledge ManagementChangedConfluence, Copilot, SharePointConfluenceno first choiceagainst: Google Drive, Microsoft OneDrive, Notion, SharePoint
Four alternatives
Bloomfire, Document360, Intercom Articles, Zendesk GuideTwo alternatives
Salesforce Service Cloud, Zendesk GuideEight alternatives
Bloomfire, Document360, Guru, Notion, Slab, Slite, Stonly, eGain AI Knowledge HubThree alternatives
Help Scout Docs, Lark, Zendesk GuideMiniMax M2.5Confluence, Zendesk GuideZendesk GuideChangedno first choiceMatrixFlowsagainst: Document360, Glean, Guru, Helpjuice, Notionno first choiceagainst: Help Scout Docs, Helpjuice, Notion
One alternative
GuruThree alternatives
Freshdesk, Intercom Articles, ServiceNow Knowledge ManagementThree alternatives
Bloomfire, Confluence, KnowledgeOwlGPT-6 LunaDocument360Zendesk GuideChangedno first choiceSharePoint Onlineno first choiceagainst: Confluence, Drive, Guru, Notion, SharePoint
Four alternatives
Confluence, Guru, Salesforce Knowledge, Zendesk GuideTwo alternatives
Intercom Articles, Salesforce Knowledge with Experience CloudEight alternatives
Confluence, Document360, Glean, Guru, Microsoft 365 Copilot, ServiceNow Knowledge Management, SharePoint, Zendesk GuideOne alternative
ConfluenceSix alternatives
Confluence, Glean, Guru, Microsoft 365, Notion, SharePointMuse Glimmer 30BZendesk GuideZendesk GuideHeldConfluence, SharePointHelpDocs, Helpjuiceagainst: Confluence, Notion, Zendesk Guideno first choiceagainst: Confluence, Help Scout Docs, Notion, SharePoint, Slite
Five alternatives
Bloomfire, Confluence, Document360, Guru, PylonTwo alternatives
Freshdesk, Salesforce KnowledgeThree alternatives
Bloomfire, Document360, GuruTwo alternatives
Bloomfire, HelplyBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:03 | no | 0 | 5 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:44 | yes | 2 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:53 | yes | 14 | 27 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 08:10 | yes | 23 | 6 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:02 | yes | 24 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:32 | yes | 5 | 3 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:59 | yes | 19 | 28 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:01 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:15 | no | 0 | 35 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:33 | yes | 11 | 21 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:48 | yes | 22 | 25 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:49 | no | 0 | 8 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:10 | yes | 5 | 11 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:24 | yes | 12 | 25 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:29 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:51 | yes | 3 | 9 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:49 | yes | 20 | 26 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 12:51 | yes | 22 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:24 | yes | 24 | 6 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:03 | no | 0 | 2 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:10 | yes | 21 | 25 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 14:07 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:41 | yes | 5 | 28 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:14 | yes | 20 | 28 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:23 | yes | 25 | 23 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:10 | yes | 7 | 40 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 07:49 | yes | 3 | 22 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:28 | yes | 15 | 15 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:30 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:50 | yes | 4 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:21 | yes | 11 | 25 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 13:14 | yes | 19 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:43 | yes | 25 | 11 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:22 | yes | 14 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:34 | yes | 25 | 52 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:17 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:45 | yes | 15 | 45 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:19 | yes | 19 | 26 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:34 | yes | 19 | 53 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:16 | yes | 16 | 33 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:31 | yes | 7 | 22 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:25 | yes | 24 | 39 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:10 | yes | 15 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 14:07 | yes | 4 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 14:16 | yes | 23 | 37 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 09:36 | yes | 32 | 4 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:42 | yes | 24 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 14:05 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:24 | yes | 21 | 24 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:50 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:29 | no | 0 | 31 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:06 | yes | 19 | 25 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:12 | yes | 25 | 28 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:42 | yes | 17 | 53 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 13:08 | yes | 2 | 17 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:20 | yes | 19 | 32 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:21 | yes | 18 | 14 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:28 | yes | 2 | 10 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:20 | yes | 11 | 27 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 11:32 | yes | 31 | 5 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:26 | yes | 20 | 10 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:26 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:04 | yes | 22 | 53 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:01 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:40 | yes | 18 | 37 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 13:32 | yes | 10 | 43 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:42 | yes | 12 | 39 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:45 | yes | 5 | 22 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:46 | yes | 5 | 18 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:45 | yes | 13 | 32 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:03 | yes | 18 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:02 | no | 0 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:01 | yes | 15 | 29 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 10:02 | yes | 25 | 5 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:39 | yes | 21 | 9 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:18 | yes | 9 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:54 | yes | 23 | 42 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:38 | yes | 5 | 1 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:53 | no | 0 | 40 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:52 | yes | 25 | 30 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:13 | yes | 21 | 30 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:19 | yes | 11 | 31 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:51 | yes | 4 | 19 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:49 | yes | 21 | 45 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Help Scout read as Help Scout Docs
Intercom read as Intercom Articles
Intercom (Fin) read as Intercom Articles
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ServiceNow Knowledge read as ServiceNow Knowledge Management
Zendesk read as Zendesk Guide
Zendesk (Guide) read as Zendesk Guide
Zendesk Suite with Zendesk Guide / Help Center read as Zendesk Guide
eGain read as eGain AI Knowledge Hub
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No shut-down product was recommended here.