Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 62 → 72 of 75
Salesforce · 1 category · Named, not rankedSalesforce Knowledge
7Judge labels
1First choices
3Negative labels
5 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
1 label, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Salesforce Knowledge was named 1 time in Knowledge base, where Notion led with 21%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business74 of 77
0%2 labels
under the label threshold
Mid-market75 of 88
0%1 label
under the label threshold
Enterprise12 of 85
2%4 labels
under the label threshold
In knowledge base · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Salesforce Knowledge for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Knowledge base and self-service | Customer | 0% | 75 of 88 | 100% | 1 | under 10 labels · led by Notion at 21% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Salesforce Knowledge held within the floor in its one category: no change cleared 11 points.
Best category · Knowledge base · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 69 → 72 of 85
Enterprise▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 22 → 14 of 79
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Knowledge base | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 69 → 75 of 88 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Salesforce Knowledge across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Salesforce Knowledge across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct4 labels1
Paraphrase1 labelNone
Comparative0 labelsNone
Budget-constrained0 labelsNone
Scale-constrained0 labelsNone
Negative2 labelsNone
First choiceAlternativeMentionNegative7 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
No positive label carried a quote.
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“enterprises (which have the budget for heavy, administrator-dependent tools like Salesforce Knowledge)” Gemini 3.5 Flash · Knowledge base · direct prompt · soft negative
Named alongside
The products named in the same answers as Salesforce Knowledge, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Knowledge was named but was not.ShowHide
Named alongside
The products named in the same answers as Salesforce Knowledge, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Knowledge was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Salesforce Knowledge. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 7 of the 7 answers that named Salesforce Knowledge and are not a share of its labels.
Domains cited
atlassian.com4
slite.com4
document360.com3
helpjuice.com3
monday.com3
youtube.com3
blog.hubspot.com2
bloomfire.com2
ferndesk.com2
freshworks.com2
Twenty-eight of the twenty-eight domain citations in answers naming Salesforce Knowledge came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Follow Salesforce Knowledge
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Salesforce is the company behind Salesforce Knowledge.ShowHide
The company
Salesforce is the company behind Salesforce Knowledge.
ShowHideOn record
Wikidata- Website
- salesforce.com
- Headquarters
- San Francisco, United States
- Founded
- 1999
- Employees
- about 35,000 (2019)
- Ownership
- Public, CRM on New York Stock Exchange
- Also from Salesforce
- Salesforce / Marketing Cloud Next / Agentforce Marketing, Salesforce Agentforce, Salesforce Agentforce / Einstein, Salesforce Agentforce Engagement, Salesforce Agentforce Marketing, Salesforce Agentforce SDR, Salesforce Agentforce Voice, Salesforce Agentforce for Marketing Cloud and 92 more
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- a centralized digital information hub where customers and service teams can quickly find answers to questions, troubleshoot issues, and access helpful resources
- For
- customers and service teams
- Customers named
- Open AI
- Not stated on the pages read
- Price, starting price, free plan or trial, integrations, certifications, hosting
What Salesforce Knowledge's own pages state, read October 5, 2026: salesforce.com/service/knowledge-base, salesforce.com/service/knowledge-centered-service, salesforce.com/service/what-is-knowledge-management, salesforce.com/service/knowledge-base/ai, salesforce.com/se/slack/knowledge-sharing. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Salesforce Knowledge's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Salesforce Knowledge, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Salesforce Knowledge by email, built from the raw record of the edition. It shows:
- where Salesforce Knowledge is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Salesforce Knowledge, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.