Freshdesk vs HubSpot Service Hub
Two of fourteen models named Freshdesk first on the direct prompt; zero named HubSpot Service Hub. Freshdesk was named by twelve of the fourteen models and HubSpot Service Hub by eight and Freshdesk carries 23 labels and HubSpot Service Hub 10, so the shares are not directly comparable.
By Freshworks, San Mateo. Named in ten categories this edition.
By HubSpot, Cambridge, United States, founded 2006. Named in eight categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the knowledge base and self-service page.
By framing
FreshdeskFirst choices, of fourteen modelsHubSpot Service Hub
Across every category in the October 2026 Edition, Freshdesk and HubSpot Service Hub were named in the same answer ninety-eight times, of the 303 answers naming Freshdesk and the 255 naming HubSpot Service Hub. In those answers HubSpot Service Hub took the first choice eight times and Freshdesk twenty.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | | |||||
| Gemini 3.5 Flash | | | ||||
| Perplexity Sonar | | |||||
| Grok 4.1 Fast | | | ||||
| Mistral Small | | |||||
| DeepSeek V4 Flash | | | ||||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | ||||
| GLM 4.7 FlashX | | |||||
| MiniMax M2.5 | | |||||
| GPT-6 Luna | ||||||
| Muse Glimmer 30B | | |
Freshdesk HubSpot Service Hub first choice named as an alternative argued againstblank: not namedEach cell is one answer, Freshdesk on the left and HubSpot Service Hub on the right.The direct prompt
Freshdesk first, HubSpot Service Hub not the choice
2 of 14 modelsHubSpot Service Hub was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
4 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
8 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Freshdesk6%#4 of 17HubSpot Service Hub0%#– of 17Freshdesk14%#3 of 12HubSpot Service Hub3%#8 of 12Freshdesk2%#8 of 12HubSpot Service Hub0%#– of 12What the models said about Freshdesk
No label in this category carried a quote.
What the models said about HubSpot Service Hub
No label in this category carried a quote.
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.