Conversational intelligence and call recording for enterprise buyers
Asked as “conversation intelligence and call recording platform”, and as “call recording and conversation intelligence tool”, on behalf of an enterprise B2B company. 42 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
01The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the eight products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its vendor page.
Head to head
One product takes 74% of first choices here, so the chart would put twelve markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. Four products carry a negative rate above 25% in this category. Jump to the standing
02What they warned about
Ten of twelve models held their first choice under the paraphrase. Claude Haiku 4.5 and Llama 4 Maverick changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Gong22%
14 of 63 labels negative · 11 of 12 models · 4 hard negative
“**Gong** — High Cost & Limited Enterprise Fit ... Opaque, excessive pricing ... Data lock-in” Qwen 3.7 Flash, negative prompt
Chorus by ZoomInfo23%
12 of 52 labels negative · 9 of 12 models · 4 hard negative
“Requires ZoomInfo bundle; $33K+ median contract; pricing not transparent” MiniMax M2.5, budget prompt
Otter.ai83%
10 of 12 labels negative · 8 of 12 models · 5 hard negative
“**Enterprise Recommendation:** **AVOID** for sensitive enterprise use, especially in regulated industries or with California participants.” Mistral Small, negative prompt
Fireflies.ai36%
8 of 22 labels negative · 7 of 12 models · 3 hard negative
“**Enterprise Recommendation:** **AVOID** for enterprise deployment, especially in Illinois or with biometric data concerns.” Mistral Small, negative prompt
03What they cite
Citations exist only for the models that return a source list: four of the twelve in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
23 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 5 of those lists are Google grounding redirects that name no site and are left out of the counts. 238 links across 124 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · AssemblyAI10 answers · 10 citations · 2 models
vendor site · Avoma8 answers · 11 citations · 3 models
vendor site · Cresta8 answers · 8 citations · 2 models
vendor site · CloudTalk6 answers · 13 citations · 2 models
vendor site · Cirrus Insight6 answers · 9 citations · 2 models
6 answers · 6 citations · 2 models
vendor site · ZoomInfo5 answers · 6 citations · 2 models
5 answers · 5 citations · 2 models
vendor site · Coffee4 answers · 5 citations · 2 models
vendor site · Aviso4 answers · 4 citations · 2 models
vendor site · Revenue.io4 answers · 4 citations · 2 models
vendor site · Salesloft4 answers · 4 citations · 2 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
9 answers · 2 models
8 answers · 2 models
6 answers · 2 models
5 answers · 2 models
5 answers · 2 models
5 answers · 2 models
3 answers · 1 model
3 answers · 2 models
3 answers · 1 model
3 answers · 2 models
04How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ModelDirect“What is the best conversation intelligence and call recording platform for an enterprise B2B company?”Paraphrase“Which call recording and conversation intelligence tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade conversation intelligence and call recording platforms and how do they differ?”Budget-constrained“What is the best conversation intelligence and call recording platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a conversation intelligence and call recording platform. What should we look at?”Negative“Which conversation intelligence and call recording platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Chorus by ZoomInfo, GongGongChangedGongGongno first choicenothing named
One alternative
JiminnyTwo alternatives
Avoma, Chorus by ZoomInfoFour alternatives
Avoma, CallMiner, Chorus by ZoomInfo, Five9Three alternatives
Avoma, Chorus by ZoomInfo, Clari CopilotGPT-5.4 miniGongGongHeldGongagainst: Fireflies.ai, Otter.aiGongGongagainst: Gong, Observe.AI
Two alternatives
Chorus by ZoomInfo, GTM Studio / ZoomInfoTwo alternatives
Chorus by ZoomInfo, Salesloft ConversationsThree alternatives
Avoma, Chorus by ZoomInfo, Clari CopilotOne alternative
Salesloft ConversationsGemini 3.5 FlashGongGongHeldno first choiceSalesforce Einstein Conversation Insightsagainst: Gong, ZoomInfo CopilotGongagainst: Chorus by ZoomInfo, Gong
Three alternatives
Chorus by ZoomInfo, Clari Copilot, Salesforce Einstein Conversation InsightsThree alternatives
Chorus by ZoomInfo, Clari Copilot, Revenue.ioSix alternatives
Aviso, HubSpot Sales Hub, Microsoft Teams Premium / Copilot, RingCentral Events, Weflow, Zoom WebinarsThree alternatives
Chorus by ZoomInfo, Microsoft Teams Premium / Copilot, Salesforce Einstein Conversation InsightsPerplexity SonarGongagainst: ZIGGongHeldno first choiceCloudTalkagainst: Chorus by ZoomInfo, Clari Copilot, Gongno first choiceagainst: Twilio Conversation Intelligenceagainst: Allego, Chorus by ZoomInfo, Fathom, Grain, MeetGeek, MindTickle, Observe.AI, Otter.ai, Salesforce Einstein CI, Salesloft Conversations, Tidio
Three alternatives
Chorus by ZoomInfo, Clari Copilot, Revenue.ioThree alternatives
CallMiner, Chorus by ZoomInfo, Clari CopilotGrok 4.1 FastGongagainst: Clari Copilot, Otter.aiGongHeldGongagainst: Nextiva, OomaGongagainst: Avoma, CloudTalk, Dialpad, Fireflies.ai, Five9, Observe.AIno first choiceagainst: Avaya, Chorus by ZoomInfo, Gong, Otter.ai
One alternative
Chorus by ZoomInfoOne alternative
Chorus by ZoomInfoSeven alternatives
CallMiner, Chorus by ZoomInfo, Clari Copilot, NICE CXone, Outreach Kaia, Salesloft Conversations, VerintOne alternative
Chorus by ZoomInfoMistral SmallGongGongHeldGongGongagainst: Fireflies.ai, Otter.aino first choiceagainst: Avoma, Chorus by ZoomInfo, Fathom, Fireflies.ai, Gong, Otter.ai
Five alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, Jiminny, ZoomInfoThree alternatives
Chorus by ZoomInfo, Revenue.io, SybillSeven alternatives
Avoma, CallMiner, Chorus by ZoomInfo, Cirrus Insight, Clari Copilot, Dialpad, Observe.AITwo alternatives
Chorus by ZoomInfo, ConvoDeepSeek V4 FlashGongGongHeldagainst: JiminnyCresta, Gong, NICE CXoneCallCabinetagainst: Chorus by ZoomInfo, Clari Copilot, Gongno first choiceagainst: Chorus by ZoomInfo, Cresta, Fathom, Fireflies.ai, Grain, NICE CXone, Observe.AI, Otter.ai, Verint, tl;dv
Three alternatives
Chorus by ZoomInfo, Clari Copilot, Revenue.ioFour alternatives
Chorus by ZoomInfo, Clari Copilot, Observe.AI, Salesloft ConversationsEight alternatives
CallMiner, Chorus by ZoomInfo, Clari Copilot, Five9, Genesys Cloud CX, Observe.AI, Revenue.io, VerintFour alternatives
Avoma, Cisco Call Recording, Fireflies.ai, VoxjarLlama 4 MaverickFireflies.ai, GongGongChangedno first choiceno first choiceagainst: Gongno first choiceagainst: Chorus by ZoomInfo, Clari Copilot, Gong, Observe.AI
Qwen 3.7 FlashGongGongHeldGong, Revenue.ioRingCentral Eventsno first choiceagainst: Chorus by ZoomInfo, Five9, Gong, Microsoft Teams Native Recording, Zoom Revenue Accelerator
Two alternatives
Clari Copilot, Revenue.ioFive alternatives
Clari with Copilot, Five9, Freshdesk Agent Desktop Assistant, NICE CXone, Zendesk AISeven alternatives
Calabrio, Chorus by ZoomInfo, Clari Copilot, Observe.AI, Outreach Kaia, Salesloft Conversations, Voyc.aiFour alternatives
Fireflies.ai, Gong, Microsoft Teams Calling, NottaKimi K2GongGongHeldagainst: AvomaGongCallMiner Eureka, Verint Speech Analyticsagainst: Chorus by ZoomInfo, Clari Copilot, Gong, Jiminny, Observe.AIGongagainst: Avoma, Chorus by ZoomInfo, Fathom, Fireflies.ai, Gong, Granola, Otter.ai, Salesloft Conversations, tl;dv
Three alternatives
Chorus by ZoomInfo, Clari Copilot, Revenue.ioOne alternative
Chorus by ZoomInfoSix alternatives
Calabrio ONE, CallMiner, Chorus by ZoomInfo, Clari Copilot, NICE CXone, Observe.AIOne alternative
NICE CXoneThree alternatives
Chorus by ZoomInfo, Clari Copilot, Revenue.ioGLM 4.7 FlashXGongGongHeldGongCloudTalk, Salesloft Conversationsagainst: Gongno first choiceagainst: Drift, Fireflies.ai, Google Cloud Contact Center AI, Otter.ai
Three alternatives
Clari Copilot, Observe.AI, Salesloft ConversationsFour alternatives
Chorus by ZoomInfo, Clari Copilot, Outreach Kaia, Salesloft ConversationsSeven alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, Dialpad, Jiminny, Outreach Kaia, Salesloft ConversationsTwo alternatives
Dialpad, HubSpot Sales HubMiniMax M2.5GongGongHeldGongAvomaagainst: Chorus by ZoomInfo, Gong, HubSpot CIno first choiceagainst: Fireflies.ai, Granola, Invoca, Otter.ai
Two alternatives
Chorus by ZoomInfo, Revenue.ioFour alternatives
Chorus by ZoomInfo, Clari Copilot, Outreach Kaia, Salesloft ConversationsFive alternatives
Avoma, Chorus by ZoomInfo, Fathom, Fireflies.ai, JiminnyThree alternatives
Fathom, Fireflies.ai, Otter.aiBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
05The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:54 | yes | 7 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:03 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 01:18 | yes | 17 | 24 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-15 01:34 | yes | 20 | 5 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-09-15 02:30 | yes | 0 | 8 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:45 | yes | 0 | 10 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 04:13 | yes | 0 | 23 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:29 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:12 | yes | 0 | 56 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 02:09 | yes | 0 | 36 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 02:43 | yes | 0 | 44 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:19 | yes | 0 | 24 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 01:41 | yes | 14 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 01:56 | yes | 4 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:46 | yes | 8 | 21 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 01:53 | yes | 20 | 4 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-09-15 01:56 | yes | 0 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:36 | yes | 0 | 8 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 01:17 | yes | 0 | 22 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:15 | yes | 0 | 1 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:19 | yes | 0 | 20 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 05:06 | yes | 0 | 26 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 03:29 | yes | 0 | 42 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:12 | yes | 0 | 15 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:01 | yes | 16 | 22 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:53 | yes | 4 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:46 | yes | 16 | 32 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 05:05 | yes | 20 | 10 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-09-15 02:28 | yes | 0 | 11 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 22:57 | yes | 0 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 01:33 | yes | 0 | 25 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 04:19 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:23 | yes | 0 | 58 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:10 | yes | 0 | 67 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:03 | yes | 0 | 46 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:30 | yes | 0 | 19 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:07 | yes | 15 | 10 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 05:06 | yes | 3 | 7 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 01:18 | yes | 15 | 31 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 00:23 | yes | 20 | 6 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-09-15 01:22 | yes | 0 | 12 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:15 | yes | 0 | 6 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 03:05 | yes | 0 | 32 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 04:36 | yes | 0 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 23:05 | no | 0 | 32 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 05:00 | yes | 0 | 56 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:34 | yes | 0 | 31 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:35 | yes | 0 | 42 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:39 | yes | 14 | 11 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 03:30 | yes | 3 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:03 | no | 0 | 18 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-15 04:38 | yes | 20 | 8 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-09-15 01:44 | yes | 0 | 11 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:27 | yes | 0 | 9 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 04:07 | yes | 0 | 32 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:54 | yes | 0 | 1 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 01:44 | yes | 0 | 87 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:55 | yes | 0 | 66 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:03 | yes | 0 | 44 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:09 | yes | 0 | 20 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:23 | yes | 33 | 14 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 03:42 | yes | 2 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 02:43 | yes | 14 | 23 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 04:37 | yes | 20 | 6 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-09-15 01:44 | yes | 0 | 12 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:25 | yes | 0 | 14 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-14 22:57 | yes | 0 | 88 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 02:03 | yes | 0 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:43 | yes | 0 | 52 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:54 | yes | 0 | 115 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:34 | yes | 0 | 60 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:56 | yes | 0 | 19 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
Category-scoped readings
Clari read as Clari Copilot
HubSpot read as HubSpot Sales Hub
Outreach read as Outreach Kaia
Salesloft read as Salesloft Conversations
Zoom read as Zoom Revenue Accelerator
Unresolved, counted raw
Calabrio ONE
Cisco Call Recording
Clari with Copilot
Cogito
Freshdesk Agent Desktop Assistant
Interaction Insights
Level AI
Microsoft Teams Calling
Microsoft Teams Native Recording
Mihup
RingCentral ACE/RingCX
TheLevel.ai
Twilio Conversation Intelligence
Verint Speech Analytics
Voicegain
Voxjar
Voyc.ai
Discontinued, still offered
No shut-down product was recommended here.