Index › Sales › Conversation intel › Small business › September 2026 Edition

Conversational intelligence and call recording for small business buyers

Asked as “conversation intelligence and call recording platform”, and as “call recording and conversation intelligence tool”, on behalf of a small B2B company. 52 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.

Standing

Fathom

Clear leader

40% of first choices, clear leader.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

Small business

Fathom40%Clear leaderThis page Mid-market

Avoma52%Clear leaderStanding →Enterprise

Gong74%Clear leaderStanding →

01The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a small B2B company. Ordered by share.

ProductFirst-choice shareNegative rateLabelsQuadrant

Fathom0%48endorsed leader

Fireflies.ai7%61accepted challenger

Avoma4%52accepted challenger

CloudTalk8%24accepted challenger

Otter.ai18%34accepted challenger

Dialpad10%20accepted challenger

Show the five products at 0%, ordered by negative rate

Gong87%47criticized challenger

Chorus by ZoomInfo83%35criticized challenger

Aircall30%10criticized challenger

tl;dv0%12accepted challenger

Grain0%10accepted challenger

Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its vendor page.

Head to head

Avoma vs Fathom Avoma vs Gong Fathom vs Gong

Recommended versus criticized

Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.

Criticized challengerCriticized default

Negative label rate →

Accepted challengerEndorsed leader

0%First-choice share → · lines at 30% share and 25% negative60%

Key

Fathom40%

Fireflies.ai25%

Avoma21%

CloudTalk4%

Otter.ai4%

Dialpad2%

tl;dv0%

Grain0%

Aircall0%

Chorus by ZoomInfo0%

Gong0%

02What they warned about

Two of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2 and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.

Gong

87%

41 of 47 labels negative · 11 of 12 models · 15 hard negative

“Platforms to Avoid for Small B2B (Too Expensive) ... Enterprise-focused; ~$1,400-1,600/user/year + $5K-50K platform fee” Kimi K2, direct prompt

Chorus by ZoomInfo

83%

29 of 35 labels negative · 8 of 12 models · 11 hard negative

“Chorus by ZoomInfo is similarly priced and often packaged with expensive, multi-year ZoomInfo data contracts.” Gemini 3.5 Flash, negative prompt

Otter.ai

18%

6 of 34 labels negative · 6 of 12 models · 4 hard negative

“Platforms with Documented Legal/Security Issues ... **Otter.ai** — Active Class Action ... alleges unauthorized recording and AI training on meeting data without participant consent” MiniMax M2.5, negative prompt

Fireflies.ai

4 of 61 labels negative · 4 of 12 models

“offering "adequate but shallow" analytics compared to platforms like Gong or Chorus, lacking deal risk scoring” Claude Haiku 4.5, negative prompt

03What they cite

Citations exist only for the models that return a source list: four of the twelve in this edition, and all six flagship models on the expanded tier.

Sites the answers cite

22 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 6 of those lists are Google grounding redirects that name no site and are left out of the counts. 219 links across 91 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.

cirrusinsight.com

vendor site · Cirrus Insight9 answers · 11 citations · 2 models

assemblyai.com

vendor site · AssemblyAI9 answers · 10 citations · 2 models

cloudtalk.io

vendor site · CloudTalk8 answers · 19 citations · 2 models

avoma.com

vendor site · Avoma7 answers · 8 citations · 3 models

pipeline.zoominfo.com

vendor site · ZoomInfo7 answers · 7 citations · 2 models

coffee.ai

vendor site · Coffee6 answers · 11 citations · 2 models

learn.g2.com

6 answers · 6 citations · 2 models

guideflow.com

vendor site · Guideflow5 answers · 6 citations · 2 models

outreach.ai

vendor site · Outreach5 answers · 6 citations · 2 models

alpharun.com

5 answers · 5 citations · 2 models

cresta.com

vendor site · Cresta5 answers · 5 citations · 2 models

enthu.ai

vendor site · Enthu.AI5 answers · 5 citations · 2 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

assemblyai.com/blog/conversation-intelligence-software

9 answers · 2 models

cirrusinsight.com/conversation-intelligence-software

6 answers · 2 models

learn.g2.com/best-conversation-intelligence-software

6 answers · 2 models

alpharun.com/blog/conversational-intelligence-software

5 answers · 2 models

avoma.com/blog/best-conversation-intelligence-software

5 answers · 2 models

cirrusinsight.com/blog/call-recording-software-for-business

5 answers · 2 models

cloudtalk.io/blog/best-conversation-intelligence-software

5 answers · 2 models

cloudtalk.io/blog/conversation-analytics-software

5 answers · 1 model

cresta.com/guides/best-conversation-intelligence-platforms

5 answers · 2 models

guideflow.com/blog/conversation-intelligence-software

5 answers · 2 models

04How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.

ModelDirect“What is the best conversation intelligence and call recording platform for a small B2B company?”Paraphrase“Which call recording and conversation intelligence tool would you recommend to a small business that sells to other businesses?”Comparative“What are the top conversation intelligence and call recording platforms for a small team and how do they differ?”Budget-constrained“What is the best conversation intelligence and call recording platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a conversation intelligence and call recording platform. What should we look at?”Negative“Which conversation intelligence and call recording platforms should a small business avoid or be cautious about?”

Claude Haiku 4.5Fathom

Two alternatives

Avoma, Fireflies.ai

against: Cirrus InsightAvomaChanged

Two alternatives

Fireflies.ai, Jiminny

Fathom, Grain

Five alternatives

Avoma, CloudTalk, Fireflies.ai, Jiminny, Nextiva

against: GongFathom

Three alternatives

Avoma, CloudTalk, Fireflies.ai

no first choiceagainst: Fireflies.ai, Gong, JustCall, Otter.ai

GPT-5.4 miniFireflies.ai

Two alternatives

Dialpad, Otter.ai

against: GongAvomaChanged

One alternative

Fireflies.ai

against: GongAvoma

Five alternatives

Dialpad, Fathom, Fireflies.ai, Otter.ai, Zoom Revenue Accelerator / Zoom Conversation Intelligence

Fathom

Two alternatives

Fireflies.ai, HubSpot Sales Hub

against: Gongno first choiceagainst: Gong

Gemini 3.5 FlashFathom

Four alternatives

Avoma, Fireflies.ai, HubSpot Sales Hub, Jiminny

against: Chorus by ZoomInfo, GongFireflies.aiChanged

Two alternatives

Avoma, Fathom

against: Chorus by ZoomInfo, GongFathom

Four alternatives

Avoma, Fireflies.ai, Grain, tl;dv

against: Chorus by ZoomInfo, GongFathom

Two alternatives

Fireflies.ai, Grain

against: Chorus by ZoomInfo, Clari Copilot, GongAvoma, Fathom

Five alternatives

Fireflies.ai, Grain, HubSpot Sales Hub, Jiminny, Salesforce Sales Cloud

against: Chorus by ZoomInfo, Gongagainst: Chorus by ZoomInfo, Fireflies.ai, Gong, Otter.ai, Salesforce Einstein Conversation Insights

Perplexity SonarAvoma

Three alternatives

CloudTalk, Fathom, HubSpot Sales Hub

CloudTalkChanged

Four alternatives

Gong, HubSpot Call Tracking, JustCall, Salesmsg

Avoma, Fathom, Fireflies.ai

Three alternatives

CloudTalk, Dialpad, tl;dv

against: Chorus by ZoomInfo, GongCloudTalk

Three alternatives

Avoma, Fathom, Fireflies.ai

no first choiceagainst: Aircall AI, Allego, Bland AI, Chorus by ZoomInfo, Cognigy, Cresta, Five9, MindTickle, Observe.AI, PolyAI, Salesforce Einstein CI, Salesloft Conversations, Talkdesk AI, Twilio, Vapi

Grok 4.1 FastFathom

Three alternatives

Avoma, Fireflies.ai, Otter.ai

against: Chorus by ZoomInfo, GongAvomaChanged

One alternative

Fathom

against: CallRail, Chorus by ZoomInfo, GongFathom

Three alternatives

Avoma, Fireflies.ai, tl;dv

against: Chorus by ZoomInfo, GongFireflies.ai

Four alternatives

Dialpad, Fathom, OpenPhone/Quo, Otter.ai

against: Avoma, Chorus by ZoomInfo, CloudTalk, GongFathom

Three alternatives

Avoma, CloudTalk, Fireflies.ai

against: Chorus by ZoomInfo, Gongagainst: Chorus by ZoomInfo, Dialpad, Gong, JustCall, Outreach Kaia, RingCentral Events

Mistral SmallFireflies.ai

Five alternatives

Avoma, CloudTalk, Dialpad, Fathom, Otter.ai

against: Chorus by ZoomInfo, GongFireflies.aiHeld

Three alternatives

Avoma, Convo, Fathom

against: GongFathom

Eight alternatives

Aircall, Avoma, Cirrus Insight, CloudTalk, Dialpad, Fireflies.ai, Nextiva, Otter.ai

Fathom

Two alternatives

Fireflies.ai, Otter.ai

against: Gongno first choice

Four alternatives

Avoma, Fireflies.ai, Gong, Jiminny

against: Chorus by ZoomInfo, Gong, Granola AI, Invoca, Otter.ai

DeepSeek V4 FlashFathom

Two alternatives

Avoma, Fireflies.ai

against: Chorus by ZoomInfo, GongAvoma, Fireflies.aiChanged

One alternative

Convo

against: GongFathom, Fireflies.ai

Five alternatives

Avoma, CloudTalk, Dialpad, OpenPhone, Otter.ai

against: GongFathom

Four alternatives

Fireflies.ai, Google Voice, Otter.ai, Zoom Phone

against: CloudTalkAvoma, Fathom, Fireflies.ai

Two alternatives

HubSpot CI, tl;dv

against: Chorus by ZoomInfo, Clari Copilot, Gongagainst: Aircall, Chorus by ZoomInfo, Clari Copilot, Five9, Gong, NICE CXone, Otter.ai, RingCentral Events, Salesforce Einstein, Talkdesk

Llama 4 MaverickConvo

Two alternatives

Avoma, Fireflies.ai

Fathom, Fireflies.aiChangedFathom, Fireflies.ai

Two alternatives

Grain, Otter.ai

no first choice

Five alternatives

Avoma, Convo, Fireflies.ai, Kendo AI, Otter.ai

no first choiceagainst: Gong

Qwen 3.7 FlashDialpad, JustCall

Three alternatives

Avoma, Fathom, OpenPhone

against: Fireflies.aiAvomaChanged

Three alternatives

Fireflies.ai, Gong, Tact.ai

Fathom, Otter.ai

Five alternatives

Avoma, CloudTalk, Convo, Fireflies.ai, JustCall

against: Gong, ZoomInfo’s ChorusFathom

Three alternatives

Fireflies.ai, GoHighLevel, JustCall

against: Chorus by ZoomInfo, GongFathom, Otter.ai

Two alternatives

Avoma, Fireflies.ai

against: Chorus by ZoomInfo, Gongagainst: Aircall, AssemblyAI, Calabrio, CallFire, CallMiner, Chorus by ZoomInfo, Gong, Observe.AI, Symbl.ai, Twilio Studio, Vonage

Kimi K2Fathom, Fireflies.ai

One alternative

Avoma

against: Chorus by ZoomInfo, Clari Copilot, GongAvomaChanged

Two alternatives

Fireflies.ai, Jiminny

against: Chorus by ZoomInfo, GongFathom

Six alternatives

Aircall, Avoma, CloudTalk, Dialpad, Fireflies.ai, Otter.ai

against: Chorus by ZoomInfo, GongFathom, Fireflies.ai

One alternative

Otter.ai

against: Chorus by ZoomInfo, Gong, HubSpot Sales HubAvoma, Fathom, Fireflies.ai, Otter.ai

Two alternatives

CloudTalk CI, Jiminny

against: Chorus by ZoomInfo, Clari Copilot, Gongagainst: Aircall, Chorus by ZoomInfo, Fireflies.ai, Gong, Otter.ai, Talkdesk, Vonage Business Communications

GLM 4.7 FlashXFathom

Four alternatives

Avoma, Fireflies.ai, Grain, tl;dv

FathomHeld

Three alternatives

CallRail Conversation Intelligence, Dialpad, Fireflies.ai

Fireflies.ai

Seven alternatives

Aircall, Avoma, CloudTalk, Dialpad, Fathom, Otter.ai, Zoom Phone

Fireflies.ai

Three alternatives

Fathom, MeetGeek, tl;dv

against: Avomano first choiceagainst: DataStax, Drift, Echo AI, Multi, Neon Mobile, iPhone Call Recorder

MiniMax M2.5Avoma

Three alternatives

Fireflies.ai, Grain, tl;dv

Fireflies.aiChanged

Two alternatives

Chorus by ZoomInfo, HubSpot Sales Hub

against: GongFathom, Fireflies.ai

Three alternatives

Avoma, Otter.ai, tl;dv

Fathom

Two alternatives

Avoma, Fireflies.ai

against: Chorus by ZoomInfo, Gongno first choiceagainst: Cresta, Dialpad, Otter.ai

Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

05The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record

Seventy-two rows: every prompt, every model, every answer.

Prompt	Model	Version string	Time (UTC)	Searched	Sources	Latency
Direct recommendation	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-14 23:01	yes	13	9 s
Direct recommendation	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-15 02:52	yes	5	6 s
Direct recommendation	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-14 23:31	yes	23	24 s
Direct recommendation	Perplexity Sonar	`sonar`	2026-09-15 00:48	yes	20	6 s
Direct recommendation	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-15 00:30	yes	0	10 s
Direct recommendation	Mistral Small	`mistral/mistral-small via mistral`	2026-09-14 23:20	yes	0	10 s
Direct recommendation	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via deepinfra`	2026-09-15 02:32	yes	0	30 s
Direct recommendation	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-15 04:01	yes	0	2 s
Direct recommendation	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-15 01:35	yes	0	53 s
Direct recommendation	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-14 23:07	yes	0	26 s
Direct recommendation	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-15 00:30	yes	0	33 s
Direct recommendation	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-15 01:35	yes	0	18 s
Paraphrase	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-15 03:07	yes	9	9 s
Paraphrase	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-15 03:47	yes	2	4 s
Paraphrase	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-15 01:21	yes	12	20 s
Paraphrase	Perplexity Sonar	`sonar`	2026-09-15 01:46	yes	19	5 s
Paraphrase	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-15 04:46	yes	0	7 s
Paraphrase	Mistral Small	`mistral/mistral-small via mistral`	2026-09-14 23:06	yes	0	8 s
Paraphrase	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via deepinfra`	2026-09-15 02:36	yes	0	51 s
Paraphrase	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-15 00:11	yes	0	2 s
Paraphrase	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-15 05:01	no	0	37 s
Paraphrase	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-15 02:13	yes	0	20 s
Paraphrase	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-15 02:33	yes	0	15 s
Paraphrase	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-15 05:05	yes	0	10 s
Comparative	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-15 02:48	yes	15	12 s
Comparative	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-15 03:27	yes	7	9 s
Comparative	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-14 23:11	yes	18	25 s
Comparative	Perplexity Sonar	`sonar`	2026-09-14 23:08	yes	20	10 s
Comparative	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-15 01:09	yes	0	9 s
Comparative	Mistral Small	`mistral/mistral-small via mistral`	2026-09-14 22:58	yes	0	9 s
Comparative	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via deepinfra`	2026-09-14 22:57	yes	0	38 s
Comparative	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-15 01:14	yes	0	2 s
Comparative	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-15 04:37	yes	0	43 s
Comparative	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-15 01:28	yes	0	30 s
Comparative	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-15 04:40	yes	0	29 s
Comparative	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-14 23:57	yes	0	25 s
Budget constrained	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-15 01:17	yes	16	11 s
Budget constrained	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-15 03:57	yes	2	4 s
Budget constrained	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-15 04:24	yes	21	25 s
Budget constrained	Perplexity Sonar	`sonar`	2026-09-15 00:06	yes	20	7 s
Budget constrained	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-15 00:25	yes	0	6 s
Budget constrained	Mistral Small	`mistral/mistral-small via mistral`	2026-09-15 03:49	yes	0	8 s
Budget constrained	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via fireworks`	2026-09-15 01:39	yes	0	24 s
Budget constrained	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-15 01:49	yes	0	2 s
Budget constrained	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-15 03:26	no	0	39 s
Budget constrained	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-14 23:00	yes	0	18 s
Budget constrained	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-15 00:43	yes	0	13 s
Budget constrained	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-14 23:59	yes	0	13 s
Scale constrained	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-15 00:44	no	0	6 s
Scale constrained	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-15 00:49	no	0	6 s
Scale constrained	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-15 00:06	yes	11	26 s
Scale constrained	Perplexity Sonar	`sonar`	2026-09-15 00:08	yes	17	10 s
Scale constrained	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-15 00:21	yes	0	9 s
Scale constrained	Mistral Small	`mistral/mistral-small via mistral`	2026-09-15 02:17	yes	0	8 s
Scale constrained	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via deepinfra`	2026-09-15 00:10	yes	0	72 s
Scale constrained	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-15 02:49	yes	0	2 s
Scale constrained	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-15 01:26	yes	0	46 s
Scale constrained	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-15 00:57	yes	0	37 s
Scale constrained	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-15 02:59	yes	0	40 s
Scale constrained	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-15 00:05	yes	0	13 s
Negative framing	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-15 04:21	yes	29	13 s
Negative framing	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-15 05:01	yes	5	7 s
Negative framing	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-15 03:02	yes	12	21 s
Negative framing	Perplexity Sonar	`sonar`	2026-09-15 01:03	yes	20	8 s
Negative framing	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-15 03:56	yes	0	10 s
Negative framing	Mistral Small	`mistral/mistral-small via mistral`	2026-09-14 23:06	yes	0	18 s
Negative framing	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via fireworks`	2026-09-15 00:49	yes	0	20 s
Negative framing	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-14 22:59	yes	0	2 s
Negative framing	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-14 22:53	yes	0	33 s
Negative framing	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-15 02:12	yes	0	58 s
Negative framing	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-15 03:24	yes	0	146 s
Negative framing	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-15 03:07	yes	0	33 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

Category-scoped readings

HubSpot (Enterprise / Sales Hub) read as HubSpot Sales Hub

Neon read as Neon Mobile

Outreach read as Outreach Kaia

Salesforce read as Salesforce Sales Cloud

Salesloft read as Salesloft Conversations

Unresolved, counted raw

Aircall AI

CallRail Conversation Intelligence

CloudTalk CI

DataStax

Echo AI

Granola AI

Multi

PolyAI

SalesEcho

Tact.ai

Talkdesk AI

Twilio

Vapi

Vonage Business Communications

Zoom Revenue Accelerator / Zoom Conversation Intelligence

ZoomInfo’s Chorus

iPhone Call Recorder ("Acr call recorder")

Discontinued, still offered

No shut-down product was recommended here.

Conversational intelligence and call recording for small business buyers

By buyer segment

01The standing

Recommended versus criticized

02What they warned about

03What they cite

Sites the answers cite

Pages the answers cite

04How they answered

05The record

Normalization in this category

Also in sales