Index › Sales › September 2026 Edition

Conversational intelligence and call recording

Asked as “conversation intelligence and call recording platform”, and as “call recording and conversation intelligence tool”, on behalf of a mid-market B2B company. 46 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.

Standing

Avoma

Clear leader

59% of first choices, the strongest single position in the edition, and it holds at a 16% negative rate. Otter.ai is the edition's most warned-against product at 85%.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

Small business

Fathom40%Clear leaderStanding →Mid-market

Avoma52%Clear leaderThis page Enterprise

Gong74%Clear leaderStanding →

01The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.

ProductFirst-choice shareNegative rateLabelsQuadrant

Avoma4%50endorsed leader

Fathom6%33accepted challenger

Gong40%55criticized challenger

Fireflies.ai20%44accepted challenger

Jiminny0%22accepted challenger

Chorus by ZoomInfo24%34accepted challenger

Show the six products at 0%, ordered by negative rate

Otter.ai36%25criticized challenger

Clari Copilot8%25accepted challenger

Salesloft Conversations0%16accepted challenger

CloudTalk0%10accepted challenger

Dialpad0%10accepted challenger

HubSpot Sales Hub0%10accepted challenger

Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its vendor page.

Head to head

Avoma vs Fathom Avoma vs Gong Fathom vs Gong

Recommended versus criticized

Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.

Criticized challengerCriticized default

Negative label rate →

Accepted challengerEndorsed leader

0%First-choice share → · lines at 30% share and 25% negative70%

Key

Avoma52%

Fathom15%

Gong13%

Fireflies.ai9%

Jiminny7%

Chorus by ZoomInfo2%

Clari Copilot0%

Salesloft Conversations0%

Dialpad0%

HubSpot Sales Hub0%

CloudTalk0%

Otter.ai0%

02What they warned about

Six of twelve models held their first choice under the paraphrase. GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, DeepSeek V4 Flash and Llama 4 Maverick changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.

Otter.ai

36%

9 of 25 labels negative · 9 of 12 models · 6 hard negative

“High-Risk Platforms ... Otter.ai – Hit with a federal class action lawsuit in August 2025 alleging it records private conversations to train its AI models without proper consent” GLM 4.7 FlashX, negative prompt

Gong

40%

22 of 55 labels negative · 9 of 12 models · 3 hard negative

“you should generally steer clear of enterprise conversation intelligence (CI) giants like **Gong** or **Chorus (ZoomInfo)**” Gemini 3.5 Flash, budget prompt

Fireflies.ai

20%

9 of 44 labels negative · 8 of 12 models · 4 hard negative

“**Class action lawsuit (December 2025)**: Alleged biometric voiceprint collection without consent under Illinois BIPA... Cornell, Oxford, and Cambridge have blocked Fireflies bots” MiniMax M2.5, negative prompt

Chorus by ZoomInfo

24%

8 of 34 labels negative · 7 of 12 models · 3 hard negative

“you should generally steer clear of enterprise conversation intelligence (CI) giants like **Gong** or **Chorus (ZoomInfo)**” Gemini 3.5 Flash, budget prompt

03What they cite

Citations exist only for the models that return a source list: four of the twelve in this edition, and all six flagship models on the expanded tier.

Sites the answers cite

22 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 5 of those lists are Google grounding redirects that name no site and are left out of the counts. 227 links across 106 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.

avoma.com

vendor site · Avoma9 answers · 14 citations · 3 models

cloudtalk.io

vendor site · CloudTalk8 answers · 16 citations · 2 models

guideflow.com

vendor site · Guideflow8 answers · 9 citations · 2 models

learn.g2.com

7 answers · 9 citations · 2 models

pipeline.zoominfo.com

vendor site · ZoomInfo7 answers · 8 citations · 2 models

assemblyai.com

vendor site · AssemblyAI7 answers · 7 citations · 2 models

cirrusinsight.com

vendor site · Cirrus Insight6 answers · 7 citations · 2 models

cresta.com

vendor site · Cresta6 answers · 7 citations · 2 models

itsconvo.com

5 answers · 6 citations · 2 models

enthu.ai

vendor site · Enthu.AI5 answers · 5 citations · 2 models

outreach.ai

vendor site · Outreach4 answers · 5 citations · 2 models

getmaxiq.com

4 answers · 4 citations · 2 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

assemblyai.com/blog/conversation-intelligence-software

7 answers · 2 models

avoma.com/blog/best-conversation-intelligence-software

7 answers · 3 models

learn.g2.com/best-conversation-intelligence-software

7 answers · 2 models

cresta.com/guides/best-conversation-intelligence-platforms

6 answers · 2 models

guideflow.com/blog/conversational-intelligence-software

5 answers · 2 models

pipeline.zoominfo.com/sales/best-conversation-intelligence-software

5 answers · 2 models

cloudtalk.io/blog/best-conversation-intelligence-software

4 answers · 2 models

enthu.ai/blog/conversation-intelligence-software

4 answers · 2 models

getmaxiq.com/blog/best-conversation-intelligence-software

4 answers · 2 models

itsconvo.com/blog/sales-call-recording-software

4 answers · 2 models

04How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.

ModelDirect“What is the best conversation intelligence and call recording platform for a mid-market B2B company?”Paraphrase“Which call recording and conversation intelligence tool would you recommend to a mid-sized B2B company?”Comparative“What are the top conversation intelligence and call recording platforms and how do they differ?”Budget-constrained“What is the best conversation intelligence and call recording platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a conversation intelligence and call recording platform. What should we look at?”Negative“Which conversation intelligence and call recording platforms should I avoid or be cautious about?”

Claude Haiku 4.5Avoma

Three alternatives

Airspeed, Clari Copilot, HubSpot's CI

AvomaHeld

Three alternatives

Aircall, CloudTalk, Fireflies.ai

no first choiceFireflies.ai

Two alternatives

Avoma, Fathom

no first choicenothing named

GPT-5.4 miniGong

Two alternatives

Chorus by ZoomInfo, Salesloft Conversations

AvomaChanged

Three alternatives

Clari Copilot, Gong, Salesloft Conversations

Gong

Eight alternatives

Avoma, CallMiner, Dialpad, Fireflies.ai, HubSpot Sales Hub, Otter.ai, Salesloft Conversations, Zoom Revenue Accelerator

Fathom

Three alternatives

HubSpot Sales Hub, KrispCall, TeleCMI

against: Chorus by ZoomInfo, Gongno first choiceagainst: Conquer

Gemini 3.5 FlashAvoma, Jiminny

Three alternatives

Airspeed, Chorus by ZoomInfo, Clari Copilot

against: GongAvomaChanged

Four alternatives

Chorus by ZoomInfo, Fathom, HubSpot Sales Hub, Salesloft Conversations

against: GongGong

Eleven alternatives

Avoma, Chorus by ZoomInfo, Clari Copilot, Cresta, Dialpad, Fathom, Fireflies.ai, HubSpot Sales Hub, Jiminny, Observe.AI, Salesloft Conversations

Fathom

Four alternatives

Avoma, Dialpad, Fireflies.ai, tl;dv

against: Chorus by ZoomInfo, GongChorus by ZoomInfo, Gong

Eight alternatives

Avoma, Clari Copilot, Fireflies.ai, Grain, Otter.ai, Outreach Kaia, Revenue.io, Salesloft Conversations

against: Chorus by ZoomInfo, Fireflies.ai, Gong, Granola, Otter.ai, Read AI, Sembly

Perplexity SonarAvoma

Four alternatives

Airspeed, Clari Copilot, Gong, Jiminny

GongChanged

Three alternatives

Aircall, CallHippo, Nextiva

no first choiceAvoma

Three alternatives

Fathom, Fireflies.ai, tl;dv

no first choiceagainst: Allego, CallRail, Fathom, Grain, MeetGeek, MindTickle, Observe.AI, Otter.ai, Salesforce HVS / Einstein Conversation Insights, Tidio

Grok 4.1 FastGong

Four alternatives

Avoma, Chorus by ZoomInfo, Clari Copilot, Fathom

AvomaChanged

Two alternatives

Chorus by ZoomInfo, Jiminny

against: Fireflies.ai, GongFathom, Gong

Four alternatives

Avoma, Chorus by ZoomInfo, Clari Copilot, Fireflies.ai

Fireflies.ai

Four alternatives

Dialpad, Fathom, OpenPhone, Otter.ai

against: GongGong

Three alternatives

Avoma, CallHippo, NICE CXone

against: Chorus by ZoomInfo, Clari Copilot, ExecVision, Otter.ai

Mistral SmallAvoma

Two alternatives

Coffee, Jiminny

against: GongAvomaHeld

One alternative

Jiminny

against: GongGong

Six alternatives

Avoma, Chorus by ZoomInfo, Clari Copilot, Fathom, Fireflies.ai, Otter.ai

Fathom

Two alternatives

Fireflies.ai, Otter.ai

no first choiceagainst: Chorus by ZoomInfo, ConverseNow Technologies, DeepScribe, Fireflies.ai, Gong, Invoca, Otter.ai, RingCentral Events

DeepSeek V4 FlashAvoma

Three alternatives

Chorus by ZoomInfo, Fireflies.ai, Jiminny

against: GongAvoma, JiminnyChangedagainst: GongGong

Twelve alternatives

Aircall, Avoma, Chorus by ZoomInfo, Clari Copilot, Dialpad, Fathom, Fireflies.ai, Genesys Cloud CX, NICE CXone, Revenue.io, RingCentral Events, Verint

Fathom

Four alternatives

CloudTalk, Fireflies.ai, JustCall, tl;dv

against: Avoma, GongAvoma, Jiminny

Two alternatives

Chorus by ZoomInfo, HubSpot Sales Hub

against: Gongagainst: Call Recorder by Arun Nair, Chorus by ZoomInfo, Fireflies.ai, Gong, Neon Mobile, TapeACall, Tidio

Llama 4 MaverickAvomaAvoma, GongChangedGong

One alternative

Fathom

Avoma

Four alternatives

Coldread, Fireflies.ai, Notta, tl;dv

no first choiceagainst: Fireflies.ai, Gong, Otter.ai

Qwen 3.7 FlashAvoma

Two alternatives

Gong, ZIG

AvomaHeld

Four alternatives

Dialpad, Fireflies.ai, Krikey, Zoom Phone

against: GongClari Copilot, Gong

Three alternatives

Calliper, Observe.AI, XANT

Fathom, Fireflies.ai

One alternative

Otter.ai

against: Chorus by ZoomInfo, Gongno first choiceagainst: Microsoft Dynamics 365 Sales, Otter.ai, Slack, Zoom Revenue Accelerator

Kimi K2Avoma

Three alternatives

Clari Copilot, Fathom, Jiminny

against: Chorus by ZoomInfo, Fireflies.ai, GongAvomaHeld

Four alternatives

Chorus by ZoomInfo, Convo, Fireflies.ai, Jiminny

against: GongGong

Five alternatives

Avoma, Chorus by ZoomInfo, Clari Copilot, Fathom, Revenue.io

Fireflies.ai

Three alternatives

Avoma, Coldread, Convo

against: Gongno first choiceagainst: Avoma, Fathom, Fireflies.ai, Grain, Microsoft Teams AI Transcription, Neon Mobile, Otter.ai, Read AI, Rewind AI / Limitless, tl;dv

GLM 4.7 FlashXAvoma

Two alternatives

Fathom, Jiminny

against: Clari Copilot, GongAvomaHeld

Three alternatives

Fathom, Gong, Jiminny

Gong

Eight alternatives

Avoma, Chorus by ZoomInfo, Clari Copilot, CloudTalk, Fathom, Fireflies.ai, HubSpot Sales Hub, Jiminny

Fathom

Four alternatives

Avoma, Fireflies.ai, Grain, Otter.ai

no first choiceagainst: Fireflies.ai, Google Cloud Contact Center AI, Granola, Invoca, Otter.ai

MiniMax M2.5Avoma

One alternative

Gong

AvomaHeld

Three alternatives

Chorus by ZoomInfo, Fireflies.ai, Gong

Gong

Eleven alternatives

Avoma, Chorus by ZoomInfo, Clari Copilot, CloudTalk, Fathom, Fireflies.ai, Jiminny, MaxIQ, Observe.AI, Otter.ai, Salesloft Conversations

Coldread, Fathom

Four alternatives

Fireflies.ai, Notta, Otter.ai, tl;dv

no first choiceagainst: Fireflies.ai, Otter.ai

Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

05The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record

Seventy-two rows: every prompt, every model, every answer.

Prompt	Model	Version string	Time (UTC)	Searched	Sources	Latency
Direct recommendation	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-15 04:59	yes	14	9 s
Direct recommendation	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-15 03:55	yes	2	9 s
Direct recommendation	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-15 00:15	yes	16	25 s
Direct recommendation	Perplexity Sonar	`sonar`	2026-09-15 01:24	yes	20	6 s
Direct recommendation	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-14 23:34	yes	0	8 s
Direct recommendation	Mistral Small	`mistral/mistral-small via mistral`	2026-09-15 00:25	yes	0	8 s
Direct recommendation	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via deepinfra`	2026-09-15 02:37	yes	0	64 s
Direct recommendation	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-15 01:11	yes	0	1 s
Direct recommendation	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-15 02:43	yes	0	43 s
Direct recommendation	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-15 01:49	yes	0	34 s
Direct recommendation	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-14 23:24	yes	0	61 s
Direct recommendation	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-14 23:06	yes	0	21 s
Paraphrase	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-15 00:01	yes	18	14 s
Paraphrase	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-15 04:17	yes	6	6 s
Paraphrase	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-15 03:17	yes	25	24 s
Paraphrase	Perplexity Sonar	`sonar`	2026-09-15 00:29	yes	20	7 s
Paraphrase	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-15 02:55	yes	0	9 s
Paraphrase	Mistral Small	`mistral/mistral-small via mistral`	2026-09-15 04:05	yes	0	8 s
Paraphrase	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via deepinfra`	2026-09-15 04:57	yes	0	30 s
Paraphrase	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-14 23:58	yes	0	1 s
Paraphrase	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-15 03:19	no	0	39 s
Paraphrase	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-15 04:17	yes	0	31 s
Paraphrase	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-15 01:04	yes	0	62 s
Paraphrase	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-15 04:49	yes	0	14 s
Comparative	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-15 01:55	yes	9	10 s
Comparative	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-15 01:01	yes	10	10 s
Comparative	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-15 01:56	yes	18	28 s
Comparative	Perplexity Sonar	`sonar`	2026-09-14 23:10	yes	20	8 s
Comparative	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-15 01:32	yes	0	11 s
Comparative	Mistral Small	`mistral/mistral-small via mistral`	2026-09-15 02:21	yes	0	12 s
Comparative	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via fireworks`	2026-09-14 23:52	yes	0	22 s
Comparative	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-15 03:57	yes	0	2 s
Comparative	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-15 00:37	no	0	36 s
Comparative	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-15 02:35	yes	0	133 s
Comparative	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-15 04:33	yes	0	67 s
Comparative	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-15 02:19	yes	0	58 s
Budget constrained	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-15 02:00	yes	9	7 s
Budget constrained	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-15 04:32	yes	3	7 s
Budget constrained	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-15 02:39	yes	13	18 s
Budget constrained	Perplexity Sonar	`sonar`	2026-09-14 23:24	yes	20	6 s
Budget constrained	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-15 00:29	yes	0	9 s
Budget constrained	Mistral Small	`mistral/mistral-small via mistral`	2026-09-14 22:58	yes	0	7 s
Budget constrained	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via fireworks`	2026-09-15 03:45	yes	0	19 s
Budget constrained	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-15 00:17	yes	0	2 s
Budget constrained	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-15 02:06	yes	0	37 s
Budget constrained	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-15 03:06	yes	0	35 s
Budget constrained	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-14 23:49	yes	0	36 s
Budget constrained	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-14 23:28	yes	0	11 s
Scale constrained	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-15 03:19	no	0	9 s
Scale constrained	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-14 23:02	yes	1	6 s
Scale constrained	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-15 02:27	no	0	15 s
Scale constrained	Perplexity Sonar	`sonar`	2026-09-15 03:22	yes	20	9 s
Scale constrained	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-15 04:42	yes	0	7 s
Scale constrained	Mistral Small	`mistral/mistral-small via mistral`	2026-09-15 01:55	yes	0	15 s
Scale constrained	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via fireworks`	2026-09-15 02:15	yes	0	41 s
Scale constrained	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-15 04:16	yes	0	2 s
Scale constrained	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-15 03:26	no	0	46 s
Scale constrained	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-15 01:17	yes	0	45 s
Scale constrained	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-15 01:55	yes	0	37 s
Scale constrained	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-15 02:19	yes	0	23 s
Negative framing	Claude Haiku 4.5	`claude-haiku-4-5-20251001`	2026-09-15 00:54	yes	29	11 s
Negative framing	GPT-5.4 mini	`gpt-5.4-mini-2026-03-17`	2026-09-15 01:42	yes	6	6 s
Negative framing	Gemini 3.5 Flash	`gemini-3.5-flash`	2026-09-15 02:41	yes	21	25 s
Negative framing	Perplexity Sonar	`sonar`	2026-09-15 00:55	yes	20	7 s
Negative framing	Grok 4.1 Fast	`spacexai/grok-4.1-fast-non-reasoning via vertex`	2026-09-15 02:29	yes	0	9 s
Negative framing	Mistral Small	`mistral/mistral-small via mistral`	2026-09-15 05:05	yes	0	18 s
Negative framing	DeepSeek V4 Flash	`deepseek/deepseek-v4-flash via deepinfra`	2026-09-14 22:59	yes	0	58 s
Negative framing	Llama 4 Maverick	`meta/llama-4-maverick via bedrock`	2026-09-15 04:48	yes	0	2 s
Negative framing	Qwen 3.7 Flash	`alibaba/qwen3.7-flash via alibaba`	2026-09-15 02:16	yes	0	60 s
Negative framing	Kimi K2	`moonshotai/kimi-k2 via novita`	2026-09-15 04:15	yes	0	57 s
Negative framing	GLM 4.7 FlashX	`zai/glm-4.7-flashx via zai`	2026-09-15 03:50	yes	0	37 s
Negative framing	MiniMax M2.5	`minimax/minimax-m2.5 via minimax`	2026-09-14 22:58	yes	0	15 s

Noise floor in this category

Flips between the edition run and its calibration repeat. Six prompts per model is a small sample; the index-wide floor is the number to trust.

Claude Haiku 4.5

3 of 4 flipped

GPT-5.4 mini

1 of 4 flipped

Gemini 3.5 Flash

4 of 5 flipped

Perplexity Sonar

1 of 4 flipped

Grok 4.1 Fast

4 of 6 flipped

Mistral Small

3 of 5 flipped

DeepSeek V4 Flash

3 of 5 flipped

Llama 4 Maverick

3 of 4 flipped

Qwen 3.7 Flash

3 of 4 flipped

Kimi K2

2 of 5 flipped

GLM 4.7 FlashX

2 of 4 flipped

MiniMax M2.5

1 of 4 flipped

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

Category-scoped readings

Clari read as Clari Copilot

Clari (formerly Chorus.ai) read as Clari Copilot

HubSpot read as HubSpot Sales Hub

Microsoft (M365 Copilot) read as Microsoft Dynamics 365 Sales

Neon read as Neon Mobile

Outreach read as Outreach Kaia

Outreach (Kaia) read as Outreach Kaia

Salesloft read as Salesloft Conversations

Zoom read as Zoom Revenue Accelerator

Unresolved, counted raw

Agentforce Sales

Call Recorder by Arun Nair

Calliper

Colibri

Conquer

DeepScribe

HubSpot's CI

Krikey

Meet Record

Microsoft Teams AI Transcription

Numi

Outreach + Conversation Intelligence

Plaud Note

Rev

Rewind AI / Limitless

Salesforce HVS / Einstein Conversation Insights

Semafone

TapeACall

TeleCMI

Voibe

VoiceInk

XANT

Discontinued, still offered

No shut-down product was recommended here.

Conversational intelligence and call recording

By buyer segment

01The standing

Recommended versus criticized

02What they warned about

03What they cite

Sites the answers cite

Pages the answers cite

04How they answered

05The record

Noise floor in this category

Normalization in this category

Also in sales