Conversational marketing platforms for small business buyers
Asked as “conversational marketing platform”, and as “website chat for converting B2B visitors into pipeline”, on behalf of a small B2B company. 55 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
33%
Contested · HubSpot Conversations 16%
33Tidio16HubSpot Conversations05Drift45others
33% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Tidio vs HubSpot ConversationsTidio vs HubSpot Marketing HubTidio vs 1mindTidio vs ManyChatIntercom vs DriftIntercom vs QualifiedIntercom vs HubSpot ConversationsIntercom vs HubSpot Marketing HubIntercom vs 1mindIntercom vs ManyChatDrift vs QualifiedDrift vs HubSpot ConversationsDrift vs HubSpot Marketing HubDrift vs 1mindDrift vs ManyChatQualified vs HubSpot ConversationsQualified vs HubSpot Marketing HubQualified vs 1mindQualified vs ManyChatHubSpot Conversations vs HubSpot Marketing HubHubSpot Conversations vs 1mindHubSpot Conversations vs ManyChatHubSpot Marketing Hub vs 1mindHubSpot Marketing Hub vs ManyChat1mind vs ManyChat
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Tidio33%
Tidio33%02HubSpot Conversations16%
HubSpot Conversations16%03ManyChat5%
ManyChat5%04Intercom5%
Intercom5%05Drift5%
Drift5%06Smartsupp4%
Smartsupp4%07Crisp2%
Crisp2%08ChatBot.com2%
ChatBot.com2%09HubSpot Marketing Hub2%
HubSpot Marketing Hub2%10Chatfuel0%
Chatfuel0%11Qualified0%
Qualified0%What they warned about
Three of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Drift70%
35 of 50 labels negative · 13 of 14 models · 21 hard negative
“Verdict: Avoid completely unless you are a venture-backed startup with a dedicated marketing operations team and a massive budget.” Gemini 3.5 Flash, negative prompt
Intercom49%
28 of 57 labels negative · 12 of 14 models · 7 hard negative
“Avoid pricier options like Intercom/Drift initially—they're enterprise-grade and start higher” Grok 4.1 Fast, paraphrase prompt
Qualified75%
12 of 16 labels negative · 7 of 14 models · 6 hard negative
“**Qualified** | Enterprise-focused; starts at ~$2,500/month for ABM features” Kimi K2, direct prompt
HubSpot Marketing Hub50%
6 of 12 labels negative · 6 of 14 models · 3 hard negative
“**Why avoid:** Users report a steep learning curve, missing or limited features in cheaper plans, and high pricing” Mistral Small, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
77 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1005 links across 269 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
45 answers · 71 citations · 13 models
42 answers · 42 citations · 11 models
vendor site · Guideflow37 answers · 38 citations · 11 models
vendor site · Wonderchat34 answers · 51 citations · 12 models
vendor site · CloudTalk34 answers · 34 citations · 12 models
30 answers · 32 citations · 10 models
vendor site · Spotsaas25 answers · 25 citations · 10 models
vendor site · Storylane23 answers · 26 citations · 10 models
vendor site · Mailmodo19 answers · 19 citations · 8 models
15 answers · 16 citations · 10 models
vendor site · 1mind15 answers · 15 citations · 9 models
vendor site · ZoomInfo14 answers · 25 citations · 10 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
42 answers · 11 models
37 answers · 11 models
34 answers · 12 models
29 answers · 13 models
26 answers · 9 models
25 answers · 10 models
20 answers · 11 models
19 answers · 8 models
18 answers · 9 models
16 answers · 11 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “conversational marketing platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days |
|---|---|---|---|---|---|---|---|
| Tidio tidio.com | 33% | 228 | 6,600 | 102 | 79,128 | 64 | |
| HubSpot parent site HubSpot Conversations 16%, HubSpot Live Chat 5%, HubSpot Chat 5%, HubSpot Chatbot 2% and 1 more | 31% | 934 | 368,000 | 9,776 | |||
| ManyChat manychat.com | 5% | 60 | 90,500 | 779 | 187,603 | 73 | |
| Intercom intercom.com | 5% | 441 | 33,100 | 7,165 | 64,348 | $3,304 | 120 |
| Salesloft drift.com Drift 5% | 5% | 236 | 201,000 | 63,085 | 33,917 | ||
| Smartsupp smartsupp.com | 4% | 21 | 480 | 19 | 862 | 1 | |
| Sender sender.net | 4% | 105 | 9,900 | 10,349 | 69,078 | 13 | |
| Crisp crisp.chat | 2% | 72 | 60,500 | 36,276 | 29,685 | 2 | |
| ChatBot.com chatbot.com | 2% | 36 | 320 | 0 | 136,754 | 1 | |
| tawk.to tawk.to | 2% | 35 | 2,900 | 63 | 13,444 | 7 |
Google's top ten for the one searches hold 9 sites; 2 of them are among the sites the models cited here (g2.com, thecmo.com). The first result for “conversational marketing platform” is qualified.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best conversational marketing platform for a small B2B company?”Paraphrase“Which website chat for converting B2B visitors into pipeline would you recommend to a small business that sells to other businesses?”Comparative“What are the top conversational marketing platforms for a small team and how do they differ?”Budget-constrained“What is the best conversational marketing platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a conversational marketing platform. What should we look at?”Negative“Which conversational marketing platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5HubSpot Conversations, IntercomTidioChangedagainst: DriftTidioTidiono first choiceagainst: 1mind, Chatfuel, Drift, Freshchat, Intercom, Landbot, LivePerson, Tidio
Three alternatives
Crisp, Freshdesk's Freshchat, tawk.toTwo alternatives
HubSpot Chatbot, IntercomFour alternatives
Drift, HubSpot Chat, Intercom, LandbotTwo alternatives
Chatfuel, SendPulseGPT-5.4 miniHubSpot Marketing Hubagainst: DriftIntercom with Fin for SalesChangedHubSpot Conversationsagainst: DriftHubSpot Conversationsagainst: Intercomno first choiceagainst: HubSpot Marketing Hub, Intercom, Klaviyo, Podium
Two alternatives
Intercom, QualifiedThree alternatives
ChatBot.com, Qualified, TidioThree alternatives
Intercom, ManyChat, TidioOne alternative
TidioGemini 3.5 FlashHubSpot Conversationsagainst: Drift, QualifiedHubSpot ConversationsHeldagainst: Drift, QualifiedTidioagainst: IntercomTidioagainst: Drift, IntercomHubSpot Conversationsagainst: Intercomagainst: Drift, Google Dialogflow CX, Intercom, Salesforce Einstein, Sprinklr
Three alternatives
Intercom, Landbot, TidioThree alternatives
Intercom, Nutshell Chat & AI Chatbot, TidioThree alternatives
HubSpot Conversations, ManyChat, SleekFlowThree alternatives
Crisp, HubSpot Conversations, ManyChatFour alternatives
Breakout, Chatfuel, Omnifox, TidioPerplexity SonarTidioTidioHeldagainst: ZoomInfo ChatTidioTidioagainst: HubSpot Marketing Hubno first choiceagainst: Drift, Qualified
Three alternatives
Drift, HubSpot Marketing Hub, QualifiedThree alternatives
Chili Piper, Drift, IntercomThree alternatives
Drift, HubSpot Marketing Hub, IntercomTwo alternatives
Chatfuel, SmartsuppGrok 4.1 FastHubSpot Chatagainst: DriftHubSpot's free live chat toolChangedagainst: Drift, IntercomManyChat, Tidioagainst: Drift, IntercomManyChatno first choiceagainst: Birdeye, Conversica, Drift, HubSpot Marketing Hub, Intercom, LivePerson, Podium, Qualified
Two alternatives
Intercom, TidioTwo alternatives
LiveChat, TidioOne alternative
tawk.toThree alternatives
Chatfuel, HubSpot Conversations, TidioMistral SmallDrift, IntercomDriftChangedOlarkagainst: DriftIntercom, Senderno first choiceagainst: Intercomagainst: Drift, HubSpot Marketing Hub, Intercom, Olark, Qualified
Three alternatives
Chatfuel, Customers.ai, HubSpot Marketing HubTwo alternatives
HubSpot Live Chat, IntercomThree alternatives
HubSpot Chatbot, Landbot, ManyChatDeepSeek V4 FlashTidioagainst: Drift, IntercomHubSpot ChatChangedagainst: DriftTidioagainst: IntercomTidioagainst: Drift, IntercomHubSpot Conversations, Tidioagainst: Drift, Qualifiedagainst: AskNicely, Drift, Intercom, Landbot, Qualified
Three alternatives
HubSpot Conversations, Wonderchat, tawk.toTwo alternatives
Intercom, TidioFour alternatives
Freshchat, HubSpot Conversations, ManyChat, tawk.toSix alternatives
Chatfuel, ChipBot, Crisp, Freshchat, HubSpot Conversations, SmartsuppOne alternative
IntercomLlama 4 Maverickno first choiceno first choiceHeldno first choiceTidiono first choicenothing named
Two alternatives
ChatBot.com, SmartsuppQwen 3.7 FlashSmartsupp, Tidio, Wonderchatagainst: Drift, IntercomDriftChangedagainst: tawk.toCrisp, Tidioagainst: Drift, IntercomCrisp, Tidiono first choiceagainst: HubSpot Marketing Hub, Salesmsg, Tidio
One alternative
LandbotThree alternatives
Crisp, HubSpot Conversation Ads, TidioOne alternative
HubSpot ConversationsTwo alternatives
HubSpot Marketing Hub, SmartsuppKimi K2HubSpot Conversationsagainst: Drift, QualifiedTidioChangedagainst: Drift, Intercom, Qualified, WarmlyCrisp, Tidioagainst: DriftTidioTidioagainst: Driftagainst: ChatBot.com, Drift, Front, Intercom, Qualified
Two alternatives
Intercom, TidioTwo alternatives
Crisp, HubSpot Live ChatTwo alternatives
HubSpot Live Chat, IntercomFour alternatives
ChatBot.com, Crisp, Poper, SmartsuppTwo alternatives
HubSpot Conversations, IntercomGLM 4.7 FlashXHubSpot Chatbotagainst: Drift, IntercomChatBot.com, HubSpot Live ChatChangedTidioagainst: Intercom, Verse.aiChatbase, ManyChat, Tidioagainst: Intercomno first choicenothing named
Two alternatives
Tidio, UserlikeTwo alternatives
Intercom, TidioFour alternatives
Freshchat, HubSpot Chat, Olark, PodiumFour alternatives
Botpress, Chatfuel, Dialogflow, HubSpot CRMMiniMax M2.5no first choiceHubSpot Live ChatChangedagainst: Drift, IntercomTidioSender, Smartsuppno first choiceagainst: Drift, Intercom
One alternative
TidioFour alternatives
Drift, HubSpot Conversations, Intercom, OlarkOne alternative
Text RequestTwo alternatives
HubSpot Conversations, TidioGPT-6 LunaHubSpot ConversationsHubSpot Live ChatChangedHubSpot Conversationsagainst: IntercomManyChatno first choiceagainst: Drift, Intercom, ManyChat, Podium
Two alternatives
Crisp, IntercomOne alternative
IntercomThree alternatives
ManyChat, Respond.io, TidioOne alternative
CrispMuse Glimmer 30BTidioagainst: DriftHubSpot ChatChangedagainst: DriftIntercom, TidioTidio, tawk.toHubSpot Conversationsagainst: Drift, Qualifiedagainst: Birdeye, Drift, HubSpot Conversations, HubSpot Marketing Hub, Intercom, Podium, Qualified
Four alternatives
Chatfuel, Crisp, HubSpot Live Chat, IntercomOne alternative
TidioFour alternatives
Drift, Freshchat, HubSpot Marketing Hub, LiveChatFour alternatives
Chatfuel, Heyy, ManyChat, SenderBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:52 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:28 | yes | 4 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:40 | yes | 15 | 22 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-04 23:29 | yes | 14 | 4 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:09 | yes | 25 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:44 | yes | 10 | 8 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:33 | yes | 18 | 44 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:59 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:31 | yes | 12 | 51 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:16 | yes | 19 | 22 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 01:01 | yes | 25 | 47 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:28 | yes | 5 | 17 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-04 23:36 | yes | 3 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:51 | yes | 14 | 18 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:37 | yes | 9 | 7 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:21 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:40 | yes | 20 | 25 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-04 23:01 | yes | 19 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:30 | yes | 23 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:03 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:23 | yes | 24 | 31 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:49 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 23:17 | no | 0 | 28 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:00 | yes | 19 | 21 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:23 | yes | 20 | 39 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:31 | yes | 5 | 35 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-04 22:44 | yes | 3 | 12 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:59 | yes | 20 | 30 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:16 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:19 | yes | 6 | 11 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:43 | yes | 10 | 26 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-04 23:25 | yes | 15 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:14 | yes | 20 | 11 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:28 | yes | 11 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:16 | yes | 23 | 57 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:33 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 23:32 | no | 0 | 23 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:37 | yes | 25 | 31 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 22:18 | yes | 22 | 96 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:19 | yes | 8 | 14 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-04 23:37 | yes | 7 | 17 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 22:52 | yes | 25 | 37 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:21 | yes | 9 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 01:03 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:22 | yes | 22 | 27 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-05 00:42 | yes | 15 | 2 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:13 | yes | 23 | 7 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:55 | yes | 5 | 3 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:19 | yes | 21 | 23 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:57 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:47 | yes | 8 | 38 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:45 | yes | 5 | 20 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 22:34 | yes | 20 | 88 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:52 | yes | 5 | 9 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-04 22:30 | yes | 2 | 9 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:38 | yes | 12 | 19 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:10 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:21 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:50 | yes | 11 | 26 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-04 23:18 | yes | 17 | 4 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:46 | yes | 11 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:55 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:40 | yes | 20 | 62 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:32 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:55 | no | 0 | 25 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:28 | yes | 18 | 21 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:45 | no | 0 | 13 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:44 | yes | 9 | 20 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:22 | yes | 2 | 18 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:44 | yes | 14 | 23 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 22:52 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:10 | yes | 4 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:27 | yes | 15 | 26 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-05 00:16 | yes | 17 | 5 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 22:29 | yes | 21 | 12 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:44 | yes | 13 | 8 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:45 | yes | 24 | 44 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:18 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:27 | yes | 5 | 26 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:29 | yes | 25 | 30 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:08 | yes | 14 | 81 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:38 | yes | 19 | 31 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-04 23:05 | yes | 5 | 21 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:41 | yes | 19 | 33 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
HubSpot read as HubSpot Conversations
HubSpot (Free Hub + Sales/Service Hubs) read as HubSpot Conversations
Zendesk read as Zendesk Chat
Unresolved, counted raw
ChipBot
Community (SMS)
Freshdesk's Freshchat
Heyy
HubSpot Conversation Ads (Chat)
HubSpot's free live chat tool
HubSpot's free/Starter tier
Intercom with Fin for Sales
Nutshell Chat & AI Chatbot
Perspective.ai
Poper
Text Request
Userlike
Verse.ai
Whippy
Wonderchat.io
Discontinued, still offered
No shut-down product was recommended here.